Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47715 Views
  • 15 replies
  • 36 likes
  • 47715 Views
  • 15 replies
  • 36 likes

Superuser Contribution Rewind button stuck

PlanPremiumCountryiPhone 14 pro maxOperating iOS 16 My Question or IssueWhenever I hold the back button to try to rewind a couple seconds within the song it gets stuck in this constant rewind loop. The only way I’m able to make it stop is by restarti...

  • Newbie
  •   Plan Premium Country iPhone 14 pro max Operating  iOS 16   My Question or Issue Whenever I hold the back button to try to rewind a couple seconds within the song it gets stu...
  • Lyubka
  • Moderator
  • 613 Views
  • 1 replies
  • 0 likes
  • 613 Views
  • 1 replies
  • 0 likes

4 spellistor

jag vill bygga ett ljudsystem med Spotify med fyra spellistor så det blir lätthanterligt och lagligt i fyra olika zoner med olika spellistor.Det ska helst gå att styra från mobilKan ni hjälpa mig hur jag får ihop det med er?MvhLars

  • Visitor
  • jag vill bygga ett ljudsystem med Spotify med fyra spellistor så det blir lätthanterligt och lagligt i fyra olika zoner med olika spellistor. Det ska helst gå att styra från mobil Kan ni hj...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Curated playlists get out of sync

PlanPremiumCountryUSADeviceMacBook Pro and iPhone 14 My Question or IssueIn my home, i have a MacBook that i have connected to my stereo system. It remains in place and i pretty much only use it for playing music. I have an instance of Spotify up on ...

  • Casual Listener
  • Plan Premium Country USA Device MacBook Pro and iPhone 14   My Question or Issue In my home, i have a MacBook that i have connected to my stereo system. It remains in place and i pretty ...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Superuser Contribution The button to share my lyrics has disappeared, and I can’t fix It.

I used to be able to share my lyrics, but now the button to share lyrics will not even come up. I’ve offloaded the app re-download it, logged out. Nothing will fix it.

  • Casual Listener
  • I used to be able to share my lyrics, but now the button to share lyrics will not even come up. I’ve offloaded the app re-download it, logged out. Nothing will fix it.
  • Eni
  • Moderator
  • 344 Views
  • 3 replies
  • 0 likes
  • 344 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local files says it's downloaded, but not playing on app (iPhone 11)

PlanPremiumDeviceiPhone 11Operating SystemiOS 14.6Computer: Windows 10 I recently upgraded my phone from the iPhone 7 to the iPhone 11. The person who helped me with the phone put everything from my old iPhone to my new one. I didn't know that my loc...

IMG-1010.PNG
  • Casual Listener
  • Plan Premium Device iPhone 11 Operating System iOS 14.6 Computer: Windows 10   I recently upgraded my phone from the iPhone 7 to the iPhone 11. The person who helped me with the phone pu...
  • Eni
  • Moderator
  • 1325 Views
  • 3 replies
  • 0 likes
  • 1325 Views
  • 3 replies
  • 0 likes

Superuser Contribution Grey cover art when changing songs

PlanPremiumCountryFrance DeviceiPhone 14 ProOperating System(iOS 16.4) My Question or IssueHello everyone! When I use Spotify on iOS, the cover art of my songs stay grey for a few seconds every time I switch to the next song. It happens even if the s...

  • Casual Listener
  • Plan Premium Country France   Device iPhone 14 Pro Operating System (iOS 16.4)   My Question or Issue Hello everyone! When I use Spotify on iOS, the cover art of my songs st...
  • Lyubka
  • Moderator
  • 359 Views
  • 3 replies
  • 0 likes
  • 359 Views
  • 3 replies
  • 0 likes

Switching to Alexa deletes queue

I do have a very annoying problem when using Spotify and my Echo devices. Imagine you sit on your couch working on the perfect “queue-playlist” for the next hour and the moment you decided to connect to your echo it’s deleted by rather Spotify or Ale...

  • Casual Listener
  • I do have a very annoying problem when using Spotify and my Echo devices.    Imagine you sit on your couch working on the perfect “queue-playlist” for the next hour and the moment you dec...
  • Chouquette2
  • Visitor
  • 805 Views
  • 2 replies
  • 3 likes
  • 805 Views
  • 2 replies
  • 3 likes

Superuser Contribution Why can't sort liked songs anymore?

There used to be a bunch of different genre options at the top of my "liked songs" and now that option is gone.

  • Newbie
  • There used to be a bunch of different genre options at the top of my "liked songs" and now that option is gone.
  • Dian
  • Spotify Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

My Spotify keeps connecting with other people's devices I don't know

very often (up to 10 times a day) my music cuts off and another device is connected (someone else's music and someone else's phone / desktop). and so everywhere, at home, on the street, in the store. I didn’t log into my account anywhere and the devi...

  • Visitor
  • very often (up to 10 times a day) my music cuts off and another device is connected (someone else's music and someone else's phone / desktop). and so everywhere, at home, on the street, in the store...
  • CJW1987
  • Visitor
  • 1620 Views
  • 2 replies
  • 1 likes
  • 1620 Views
  • 2 replies
  • 1 likes

Superuser Contribution Music stops whenever I go to upload to Instagram - why?

Why does the music ALWAYS stop playing whenever I go to upload a post or story to Instagram?It was never like this for years, and then it suddenly started happening fairly recently out of the blue.

  • Roadie
  • Why does the music ALWAYS stop playing whenever I go to upload a post or story to Instagram? It was never like this for years, and then it suddenly started happening fairly recently out of the blue.
  • Lyubka
  • Moderator
  • 4270 Views
  • 5 replies
  • 1 likes
  • 4270 Views
  • 5 replies
  • 1 likes

Superuser Contribution local files not showing up

PremiumUSA Device(iPhone 14) I have spotify premium I wanted to upload some local files. It didn't work - here's what I did ON MY MAC: I downloaded audio files just as .mp3 onto my desktop, loaded them into apple music so I could edit artist/title in...

  • Visitor
  • Premium USA   Device (iPhone 14)   I have spotify premium   I wanted to upload some local files. It didn't work - here's what I did   ON MY MAC: I downloaded audio files...
  • Alex
  • Spotify Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm obsessed with one song and Spotify has stopped letting me play it

I have been playing 'Calm Down' by Rama and Selena Gomez on loop. But yesterday, it just stopped playing. It still shows up in my search/playlists/etc, but when I tap it - nothing! I have restarted Spotify, restarted my phone, reinstalled Spotify, an...

  • Visitor
  • I have been playing 'Calm Down' by Rama and Selena Gomez on loop. But yesterday, it just stopped playing. It still shows up in my search/playlists/etc, but when I tap it - nothing! I have restarted ...
  • AlejaR
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution iPad mini 2 lyrics not in line with music

Hi, I have an iPad mini 2 and for music everything is fine. But if I want to see the lyrics after some minutes everything is slowing down and the lyrics are not in line with the music any more. Any click on the iPad takes some seconds. What can I do ...

  • Casual Listener
  • Hi, I have an iPad mini 2 and for music everything is fine. But if I want to see the lyrics after some minutes everything is slowing down and the lyrics are not in line with the music any more. Any c...
  • ThorstenJ
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can not add song to the queue on swipe

PlanFPremiumCountry DeviceIphone 14proOperating SystemNewest My Question or IssueFor 4 days in “your library”, “liked songs” swipe to the right action does not add a song the queue. If I click elipsis on the song and then click add to the queue it wo...

  • Newbie
  • Plan FPremium Country   Device Iphone 14pro Operating System Newest   My Question or Issue For 4 days in “your library”, “liked songs” swipe to the right action does not add a son...
  • Alex
  • Spotify Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify in Mini Cooper - Bluetooth

Apologies if this is the wrong category to post this. I recently bought a used 2015 Mini Cooper. I can play Spotify through bluetooth and on the screen it'll display the album art, artist, songs, etc. of the first thing I play. But when the next song...

  • Newbie
  • Apologies if this is the wrong category to post this.   I recently bought a used 2015 Mini Cooper. I can play Spotify through bluetooth and on the screen it'll display the album art, artist, s...
  • Alex
  • Spotify Legend
  • 2142 Views
  • 1 replies
  • 0 likes
  • 2142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify share links copied from iOS app do not show a preview

I'm on an iPhone 14 Pro, iOS 16.3.1. Currently using the spotify iOS app version 8.8.24.312. Whenever I share links to song using the 3 dots (...) > share > copy link, it copies a link with the domain spotify.link which doesn't show a preview, rather...

  • Casual Listener
  • I'm on an iPhone 14 Pro, iOS 16.3.1. Currently using the spotify iOS app version 8.8.24.312. Whenever I share links to song using the 3 dots (...) > share > copy link, it copies a link with the...
  • joshvilla36
  • Casual Listener
  • 489 Views
  • 4 replies
  • 1 likes
  • 489 Views
  • 4 replies
  • 1 likes

Superuser Contribution Just signed up with student premium & lyric translations aren’t working?

Several songs I know have this option are not being reflected and I am wondering how I get this to work? I’ve tried several popular BTS & Bad Bunny songs and my app is updated to the latest version

  • Visitor
  • Several songs I know have this option are not being reflected and I am wondering how I get this to work? I’ve tried several popular BTS & Bad Bunny songs and my app is updated to the latest versi...
  • AlejaR
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Iphone 12 mini issues

Anyone else not get all the new features on the 12 mini? I don't have the buttons up top that say music, podcasts etc and there are several other features I don't have.

  • Visitor
  • Anyone else not get all the new features on the 12 mini? I don't have the buttons up top that say music,  podcasts etc and there are several other features I don't have. 
  • OscarDC
  • Moderator
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Podcasts contains played podcast episodes that can never be removed

In the daily podcasts playlist - there are specific podcasts that have been played but are never removed from the playlist by Spotify. If the podcasts are manually marked as not played and then played again, the playlist does not remove them, they ar...

  • Casual Listener
  • In the daily podcasts playlist - there are specific podcasts that have been played but are never removed from the playlist by Spotify. If the podcasts are manually marked as not played and then p...
  • Lyubka
  • Moderator
  • 378 Views
  • 5 replies
  • 0 likes
  • 378 Views
  • 5 replies
  • 0 likes