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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36710 Views
  • 15 replies
  • 36 likes
  • 36710 Views
  • 15 replies
  • 36 likes

Superuser Contribution Frustration with new IOS update

The new IOS update has so many terrible new features. I really hope some of these things revert or at least have the option to revert because they truly are infuriating. 1). "Liked" songs no longer show when viewing full albums. This is so incredibly...

  • Regular
  • The new IOS update has so many terrible new features.  I really hope some of these things revert or at least have the option to revert because they truly are infuriating.   1). "Liked" so...
  • veganvadim
  • Regular
  • 366 Views
  • 2 replies
  • 5 likes
  • 366 Views
  • 2 replies
  • 5 likes

Superuser Contribution Spotify keeps playing even if an audio from another app starts playing

Ever since I got the Iphone 13 Pro Max, I noticed this issue. If it is playing in the background and I open another app, say Instagram or TikTok, and play a video there, Spotify keeps playing and the sounds overlap. It’s quite annoying tbh.Is there a...

  • Visitor
  • Ever since I got the Iphone 13 Pro Max, I noticed this issue. If it is playing in the background and I open another app, say Instagram or TikTok, and play a video there, Spotify keeps playing and the...
  • Alex
  • Spotify Legend
  • 615 Views
  • 1 replies
  • 0 likes
  • 615 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple TV App - Screensaver not showing

Hello.The new Apple TV app is great, specially now that the logging issue is solved.The only remaining problem is the Apple TV screensaver which doesn't start when Spotify is running (unlike with others music apps).Thank you for looking into it !Rega...

  • Casual Listener
  • Hello. The new Apple TV app is great, specially now that the logging issue is solved. The only remaining problem is the Apple TV screensaver which doesn't start when Spotify is running (unlike with...
  • padido
  • Casual Listener
  • 6287 Views
  • 15 replies
  • 19 likes
  • 6287 Views
  • 15 replies
  • 19 likes

Superuser Contribution Spotify App crashes on watchOS (Apple Watch) if local Downloads are being opened

Spotify App crashes on watchOS (Apple Watch) if local Downloads are being openedPlanPremiumCountryGermanyDevice(Apple Watch SE 2022 Model - latest Gen.)Operating System(watchOS 9.3 - latest) My Question or IssueSpotify App crashes on watchOS (Apple W...

  • Newbie
  • Spotify App crashes on watchOS (Apple Watch) if local Downloads are being opened Plan Premium Country Germany Device (Apple Watch SE 2022 Model - latest Gen.) Operating System (watchOS 9.3 - ...
  • Eni
  • Moderator
  • 1136 Views
  • 7 replies
  • 1 likes
  • bug
    Crash
    critical
  • 1136 Views
  • 7 replies
  • 1 likes

Superuser Contribution [Mobile][Developer] ADD ON SCREEN LYRICS TO SONGS

NO, not GENIUS BEHIND THE LYRICS. We, as users, want a simple access to lyrics (preferable karaoke style with live feed), but to be honest even a simple text of FULL SONG LYRICS would be a GREAT improvement. Behind the lyrics does NOT show full lyric...

  • Casual Listener
  • NO, not GENIUS BEHIND THE LYRICS. We, as users, want a simple access to lyrics (preferable karaoke style with live feed), but to be honest even a simple text of FULL SONG LYRICS would be a GREAT impr...
  • cokeung
  • Casual Listener
  • 4476 Views
  • 3 replies
  • 3 likes
  • Developer
    Mobile
  • 4476 Views
  • 3 replies
  • 3 likes

iPhone 6 download

PlanFree/PremiumCountry Device(iPhone 6)Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I can’t download Spotify on my iPhone 6

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 6) Operating System   (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can’t download Spotify on my iPhone 6 ...
  • Maxim
  • Spotify Star
  • 884 Views
  • 1 replies
  • 0 likes
  • 884 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delay with Spotify Connect

PlanPremiumCountryFinlandDeviceiPhone SE2Operating SystemiOS 15.0.2 My Question or Issue There is a 10 Second delay bethween my app on the iPhone and my Spotify Connect endpoint (Cambridge Audio CXN). Theres allso lag with my LG WebOS Spotify-app, an...

  • Newbie
  •   Plan Premium Country Finland Device iPhone SE2 Operating System iOS 15.0.2   My Question or Issue   There is a 10 Second delay bethween my app on the iPhone and my Spotif...
  • Lappiehero
  • Newbie
  • 6556 Views
  • 10 replies
  • 3 likes
  • 6556 Views
  • 10 replies
  • 3 likes

Superuser Contribution Tengo problemas al querer reproducie un podcast con mis datos moviles

Spotify funciona todo normal pero a la hora de querer reproducir cualquier podcast este se pausa y dice "Contenido no disponible", en cuanto se conecta a una red WIFI se quita el problema. Ya revise y mi operador está todo bien, las demas canciones n...

  • Visitor
  • Spotify funciona todo normal pero a la hora de querer reproducir cualquier podcast este se pausa y dice "Contenido no disponible", en cuanto se conecta a una red WIFI se quita el problema. Ya rev...
  • Lyubka
  • Moderator
  • 1145 Views
  • 1 replies
  • 0 likes
  • 1145 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App frozen on loading screen

Just updated phone to newest iOS update. When I click to launch Spotify app it brings me to a black screen with the Spotify logo and does not load. It did flash back to my Home Screen once which made me think it was crashing. Tried on Wi-Fi and with ...

  • Visitor
  • Just updated phone to newest iOS update. When I click to launch Spotify app it brings me to a black screen with the Spotify logo and does not load. It did flash back to my Home Screen once which made...
  • MihailY
  • Moderator
  • 713 Views
  • 3 replies
  • 0 likes
  • 713 Views
  • 3 replies
  • 0 likes

[iOS] Car Mode Not Automatically Starting

PlanPremiumCountryUSADeviceiPhone 14 ProOperating SystemiOS 16.3.1 My Question or IssueI know Car Mode is not widely supported across all mobile software (i.e. Android), but I have previously used Car Mode on iOS with no issues until the last few mon...

  • Newbie
  • Plan Premium Country USA Device iPhone 14 Pro Operating System iOS 16.3.1   My Question or Issue I know Car Mode is not widely supported across all mobile software (i.e. Android), but ...
  • Prague
  • Spotify Star
  • 1610 Views
  • 1 replies
  • 2 likes
  • bluetooth
    Car Bluetooth
    car mode
    iOS
  • 1610 Views
  • 1 replies
  • 2 likes

Superuser Contribution Mobile app not responding or working at all

Logged in & can play music on Safari, but every time I download the Spotify mobile app, it doesn’t respond or work at all.

  • Visitor
  • Logged in & can play music on Safari, but every time I download the Spotify mobile app, it doesn’t respond or work at all.
  • martinight
  • Visitor
  • 345 Views
  • 4 replies
  • 2 likes
  • 345 Views
  • 4 replies
  • 2 likes

Superuser Contribution I cannot see video in podcasts that are supposed to be video podcasts

I cannot see video in podcasts that are supposed to be video podcasts. I was able to see the video before, now I cannot anymore. I checked all the settings, deleted the cache, reinstalled the app and updated it, but nothing changed. I have an iPhone ...

  • Visitor
  • I cannot see video in podcasts that are supposed to be video podcasts. I was able to see the video before, now I cannot anymore. I checked all the settings, deleted the cache, reinstalled the app and...
  • Lyubka
  • Moderator
  • 682 Views
  • 3 replies
  • 1 likes
  • 682 Views
  • 3 replies
  • 1 likes

Airplay issues and the new app

Since the newly redesigned app was pushed to the app store I have been experiencing ongoing issues with playing music on my HiF over AirPlay. By default, your new "preview" option is muted (see the screenshot) but when I am playing some musing and br...

  • Regular
  • Since the newly redesigned app was pushed to the app store I have been experiencing ongoing issues with playing music on my HiF over AirPlay. By default, your new "preview" option is muted (see the s...
  • zhedrick
  • Casual Listener
  • 1467 Views
  • 9 replies
  • 3 likes
  • 1467 Views
  • 9 replies
  • 3 likes

Liked icons disappeared

PlanPremiumDevice(iPhone 12 Pro Max)Operating SystemiOS 16.3.1 My Question or IssueRecently the icons of my favorite songs ("Liked" Songs) disappeared in my Spotify app for iPhone, which means that I still have the songs my lists but I’m not able to ...

  • Newbie
  • Plan Premium Device (iPhone 12 Pro Max) Operating System iOS 16.3.1   My Question or Issue Recently the icons of my favorite songs ("Liked" Songs) disappeared in my Spotify app for iPhon...
  • kaworu_bloodpaw
  • Roadie
  • 316 Views
  • 2 replies
  • 3 likes
  • liked songs
  • 316 Views
  • 2 replies
  • 3 likes

Superuser Contribution I cant open this app in apple

Hi, I cant open this app my phone. My phone have ios 16.3.1. I delete app and I download again this is not working. I need help thanks

  • Newbie
  • Hi, I cant open this app my phone. My phone have ios 16.3.1. I delete app and I download again this is not working. I need help  thanks  
  • Yordan
  • Moderator
  • 235 Views
  • 3 replies
  • 2 likes
  • 235 Views
  • 3 replies
  • 2 likes

Superuser Contribution Premium duo

I have premium duo together with my daughter. I am the administrator and I can play downloaded music offline without any problems, but my daughter cannot. We looked through settings of the app and our phones (both iPhones) and they are identical. Cou...

  • Visitor
  • I have premium duo together with my daughter. I am the administrator and I can play downloaded music offline without any problems, but my daughter cannot. We looked through settings of the app and ou...
  • Joan
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes