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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 50257 Views
  • 15 replies
  • 36 likes
  • 50257 Views
  • 15 replies
  • 36 likes

Superuser Contribution I have been having problem to skip songs and I’m in the family premium plan

I play a song and when the song is done it just repeats again and again. I have been in the family premium plan for months.

  • Visitor
  • I play a song and when the song is done it just repeats again and again. I have been in the family premium plan for months.
  • Vasil
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution my spotify can’t playing together when open shopee

i dont know why, i can’t play song when i open shopee or others e commers. the song automatic stop. so i must quit from shopee for listening the song 沈 it’s really bad. i already remove and installed spotify many times, but still same.PlanFreeCountry...

  • Visitor
  • i dont know why, i can’t play song when i open shopee or others e commers. the song automatic stop. so i must quit from shopee for listening the song 🥲 it’s really bad. i already remove and installe...
  • risdiana_izzaty
  • Newbie
  • 18879 Views
  • 2 replies
  • 0 likes
  • 18879 Views
  • 2 replies
  • 0 likes

Solved!! How to cancel premium ?

So i recently installed Spotify on my Mac laptop and i had my iphone with me and connected spotify. I realize i clicked "Go premium" and it automatically made me a subscriber and said that i have 47 hours for free premium and after that i will be cha...

  • Newbie
  • So i recently installed Spotify on my Mac laptop and i had my iphone with me and connected spotify. I realize i clicked "Go premium" and it automatically made me a subscriber and said that i have 47 ...
  • josehsa
  • Music Fan
  • 4560 Views
  • 3 replies
  • 0 likes
  • 4560 Views
  • 3 replies
  • 0 likes

Superuser Contribution im connected to internet but spotify says im offline

Im connected to wifi but spotify says i am offline. It works when i use my cell data, but not on the wifi. the wifi is working for other apps. I've deleted and reinstalled, logged out and back in, and turned off power saver.

  • Newbie
  • Im connected to wifi but spotify says i am offline. It works when i use my cell data, but not on the wifi. the wifi is working for other apps. I've deleted and reinstalled, logged out and back in, an...
  • Lyubka
  • Moderator
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recent activity not showing in app

I tap the circle icon on the home page and all it does is “spins” non stop. Like it’s loading but it’s not. My phone and the app is up to date, I’ve restarted the app and tried it on and off WiFi

  • Visitor
  • I tap the circle icon on the home page and all it does is “spins” non stop. Like it’s loading but it’s not. My phone and the app is up to date, I’ve restarted the app and tried it on and off WiFi
  • AlejaR
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

I have premium, but it doesn’t let me skip

I have premium, but it doesn’t let me skip when I click on a song

  • Visitor
  • I have premium, but it doesn’t let me skip when I click on a song
  • Billy-J
  • Spotify Star
  • 848 Views
  • 3 replies
  • 0 likes
  • 848 Views
  • 3 replies
  • 0 likes

Superuser Contribution iPhone 12 mini error

so i cant reinstall Spotify on my iPhone 12 mini. I already deleted my account from App Store, restarted my phone, deleted some apps to have more space. Whatever I do it won’t work. The circle logo for download starts to circle as if it will start th...

  • Casual Listener
  • so i cant reinstall Spotify on my iPhone 12 mini. I already deleted my account from App Store, restarted my phone, deleted some apps to have more space. Whatever I do it won’t work. The circle logo f...
  • AlejaR
  • Moderator
  • 435 Views
  • 3 replies
  • 0 likes
  • 435 Views
  • 3 replies
  • 0 likes

Autoplay isnt working on my mobile device

I have deleted and redownloaded. I dont know what else to do.

  • Visitor
  • I have deleted and redownloaded. I dont know what else to do.
  • kaworu_bloodpaw
  • Roadie
  • 1238 Views
  • 1 replies
  • 0 likes
  • 1238 Views
  • 1 replies
  • 0 likes

My auto play is not working it keeps looping back to same song

It’s non playlist songs, I play a song not from the playlist and instead of going to a new song it keeps looping back, already updated and turned auto play off and on

  • Visitor
  • It’s non playlist songs, I play a song not from the playlist and instead of going to a new song it keeps looping back, already updated and turned auto play off and on
  • kaworu_bloodpaw
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Auto-Play Not Working

When a single song, album or playlist ends, my Spotify doesn’t auto-play similar songs anymore. So far I have tried:1. Logging out2. Clearing Cache3. Reinstalling Spotify4. Updating iOS

  • Newbie
  • When a single song, album or playlist ends, my Spotify doesn’t auto-play similar songs anymore. So far I have tried: 1. Logging out 2. Clearing Cache 3. Reinstalling Spotify 4. Updating iOS
  • kaworu_bloodpaw
  • Roadie
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

10 second rewind broken after last update

Hey there, after the last Spotify Update, the 10 second rewind (while using Apple Carplay) is completely messed up. It is skipping anywhere from 13 seconds - 4:30+. This issue is only occuring during Carplay and not happening while using the phone sp...

  • Music Fan
  • Hey there, after the last Spotify Update, the 10 second rewind (while using Apple Carplay) is completely messed up.   It is skipping anywhere from 13 seconds - 4:30+.  This issue is on...
  • mbars
  • Newbie
  • 2907 Views
  • 7 replies
  • 5 likes
  • Carplay
  • 2907 Views
  • 7 replies
  • 5 likes

Superuser Contribution Why does desktop app NEVER sync with iPhone currently playing?

I play music from my iphone, but while sat at my desk I like to look at the imac desktop app to see what song is playing. More often than not, it shows NOTHING. Despite several restarts, the imac desktop app is always blank. Why is the sync so non-ex...

  • Roadie
  • I play music from my iphone, but while sat at my desk I like to look at the imac desktop app to see what song is playing.   More often than not, it shows NOTHING. Despite several restarts, the...
  • kmt-m1_ks6ue
  • Casual Listener
  • 588 Views
  • 7 replies
  • 1 likes
  • 588 Views
  • 7 replies
  • 1 likes

Superuser Contribution [iOS][Playlists] Playlist visibility

Since the home page (view profile) has changed, I can’t easily see which of my playlists or liked playlists are visible to the public and which aren’t.I can see a list of my playlists from the “preview profile” selection. However, I can’t click on th...

  • Visitor
  • Since the home page (view profile) has changed, I can’t easily see which of my playlists or liked playlists are visible to the public and which aren’t. I can see a list of my playlists from the “p...
  • Yordan
  • Moderator
  • 308 Views
  • 1 replies
  • 0 likes
  • iOS
    Playlists
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect not working without Wifi

Hi, I can no longer connect to other devices I had previously connected without Wifi . Last week, for example, I was connected through cellular data and was able to select my speaker from home . I can no longer do that, only if I am on wifi . Has thi...

  • Newbie
  •   Hi,   I can no longer connect to other devices I had previously connected without Wifi .  Last week, for example, I was connected through cellular data and was able to select my ...
  • MihailY
  • Moderator
  • 304 Views
  • 1 replies
  • 0 likes
  • anywhere
    Connect
  • 304 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify AI DJ crashing after 3 shuffles

Hi! I'm having an issue with the new DJ feature It will only play the same 3 songs, always in the same order. I hit DJ, it plays mitski. I hit it again, veruca salt. One more time, marina. This is where it crashes. It always plays the same 3 songs, a...

  • Regular
  • Hi! I'm having an issue with the new DJ feature   It will only play the same 3 songs, always in the same order. I hit DJ, it plays mitski. I hit it again, veruca salt. One more time, marina. T...
  • iloveairbud2006
  • Regular
  • 1154 Views
  • 2 replies
  • 0 likes
  • 1154 Views
  • 2 replies
  • 0 likes

[iOS][Other] Unhide songs accidentally hidden in Daily Mix

Spotify needs to implement the ability to unhide songs accidentally hidden in daily mix. While songs hidden from other playlists can be unhidden, for no particular reason, the same does not apply to daily mix songs. I recently misclicked while trying...

  • Visitor
  • Spotify needs to implement the ability to unhide songs accidentally hidden in daily mix. While songs hidden from other playlists can be unhidden, for no particular reason, the same does not apply to ...
  • muchogringo
  • Casual Listener
  • 2667 Views
  • 4 replies
  • 4 likes
  • iOS
    Other
  • 2667 Views
  • 4 replies
  • 4 likes

Video podcasts are not working

when I try to watch a video podcast the video doesn't appear I can only hear the audio

  • Casual Listener
  • when I try to watch a video podcast the video doesn't appear I can only hear the audio
  • yomnaghoneim1
  • Casual Listener
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

Superuser Contribution SONGS WON'T SHOW

PlanFreeCountryUSADevice(iPhone X)Operating System(iOS 13.3.1) My Question or IssueI just downloaded Spotify on my new iPhone x but the songs in my saved albums and playlists won’t show!! They appear only if i connect my device to my web (chrome) Spo...

  • Casual Listener
  • Plan Free Country USA Device (iPhone X) Operating System (iOS 13.3.1)   My Question or Issue I just downloaded Spotify on my new iPhone x but the songs in my saved albums and playlists...
  • Eni
  • Moderator
  • 39197 Views
  • 30 replies
  • 6 likes
  • 39197 Views
  • 30 replies
  • 6 likes

Superuser Contribution update ipad to premium...how????

how do you change your ipad to premium...there is no provided way to do that.I even deleted the app and downloaded again...nothing

  • Visitor
  • how do you change your ipad to premium...there is no provided way to do that. I even deleted the app and downloaded again...nothing
  • OscarDC
  • Moderator
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes