Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
247083 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
132253 Views
119 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
456669 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
310178 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hey guys!Today I just bought a gift card from iTunes and I wanted to use it for getting spotify premium. Usually I could pay it anytime with those gift cards from iTunes, but today it doesn't work... Can anybody please help me? I'm so confused..
Hey guys! Today I just bought a gift card from iTunes and I wanted to use it for getting spotify premium. Usually I could pay it anytime with those gift cards from iTunes, but today it doesn't work....
Casual Listener
919 Views
3 replies
0 likes
So I have an IPhone 5C and recently created a huge playlist on my phone. I want to download the list in my phone for offline use so I don't eat up data or battery. I recently discovered my ICloud. Does iCloud work as an internal memory card. For exam...
So I have an IPhone 5C and recently created a huge playlist on my phone. I want to download the list in my phone for offline use so I don't eat up data or battery. I recently discovered my ICloud. Do...
Regular
63389 Views
8 replies
0 likes
Hi there, New Spotify Premium Subscriber - enjoying the service.Quick question though, see'ing a lot of conflicting information so best to go straight to source. I own an iPod Nano 7th Gen. Is there a way you can Sync Offline playlists to be playable...
Hi there, New Spotify Premium Subscriber - enjoying the service. Quick question though, see'ing a lot of conflicting information so best to go straight to source. I own an iPod Nan...
1346 Views
0 replies
5 likes
Hi I just updated my apps and software to try rectify this. When i try to log in it tells me I already have account but I've got one and trying to log in! Then it says error 404. Please help!
Hi I just updated my apps and software to try rectify this. When i try to log in it tells me I already have account but I've got one and trying to log in! Then it says error 404. Please help!
323 Views
0 replies
0 likes
Hello, Spotify is supposed to purge the queue when we quit the App... Well, it is not the case for me and if I want to delete completely the whole list, I need to go one by one.... Which is not an option for very long playlist. Any clue there?
Hello, Spotify is supposed to purge the queue when we quit the App... Well, it is not the case for me and if I want to delete completely the whole list, I need to go one by one.... Which is ...
433 Views
0 replies
0 likes
I have a premium Spotify account. It is unusable on my iPhone. It freezes every 2 min or so. Unable to complete a download or finish a single song. Navigation frozen. I have uninstalled and reinstalled twice as well as restarting my phone. Nothing he...
I have a premium Spotify account. It is unusable on my iPhone. It freezes every 2 min or so. Unable to complete a download or finish a single song. Navigation frozen. I have uninstalled and reinstall...
422 Views
0 replies
0 likes
Hello! I appear to be locked out of my account. I can't log in on the IOS app, and have tried reinstalling it, but to no avail.I'm unable to log in to my account online either- I've tried from a few different computers and IP addresses, but it keeps ...
Hello! I appear to be locked out of my account. I can't log in on the IOS app, and have tried reinstalling it, but to no avail. I'm unable to log in to my account online either- I've tried fr...
Spotify Star
7261 Views
1 replies
1 likes
Hi I use Spotify on my phone I logged out now I can't log back in keeps saying password or email are wrong but Thay are not I can log in on line just not on app I restored app to see if that helps but still can't log in
Hi I use Spotify on my phone I logged out now I can't log back in keeps saying password or email are wrong but Thay are not I can log in on line just not on app I restored app to see if that helps bu...
Spotify Star
409 Views
1 replies
0 likes
I had premium previously that I payed using iTunes card and it ran out. I went to listening to music for free and now I want to go back to premium paying with iTunes card. I've tried everything but I can't figure how to make the payment
I had premium previously that I payed using iTunes card and it ran out. I went to listening to music for free and now I want to go back to premium paying with iTunes card. I've tried everything but I...
319 Views
0 replies
0 likes
I've had Spotify installed on my iPhone for ages. I just saw an offer for a premium discount which I signed up for. I had to uninstall Spotify and install a new version. Now, when I try to log in using the same credentials I've always used, I get an ...
I've had Spotify installed on my iPhone for ages. I just saw an offer for a premium discount which I signed up for. I had to uninstall Spotify and install a new version. Now, when I try to l...
357 Views
0 replies
0 likes
I cannot even remove the shuffle function on my iPad in portrait or landscape since the update. The icons are too low and are out of the screen. I am basically paying premium for the bog standard Spotify. Fix it before I take my money to Apple Music ...
I cannot even remove the shuffle function on my iPad in portrait or landscape since the update. The icons are too low and are out of the screen. I am basically paying premium for the bog standard Spo...
452 Views
0 replies
0 likes
My entire list of saved songs has disapeared on my iPhone Spotify app. Playlists are unaffected (although the songs within are not recognized as saved). My desktop app still has all the songs saved. Anyone run into this before?
My entire list of saved songs has disapeared on my iPhone Spotify app. Playlists are unaffected (although the songs within are not recognized as saved). My desktop app still has all the songs sa...
416 Views
0 replies
0 likes
Hi all, in last 6 month I have "downloaded" music in Spotify on my iPhone 6S iOS 9.3.2 - about 6 GB of music, because I am on project in West Africa, internet connection is here only as prepaid data and 6GB - just for your info - is about 30$. This w...
Hi all, in last 6 month I have "downloaded" music in Spotify on my iPhone 6S iOS 9.3.2 - about 6 GB of music, because I am on project in West Africa, internet connection is here only as prepaid data ...
724 Views
0 replies
0 likes
Why are we still waiting for this?
Why are we still waiting for this?
428 Views
0 replies
0 likes
Hi there, For some time now, I keep getting the following message when using the offline feature/listening to saved albums: "You haven't saved anything from . Save this album to keep it in Your Library." Really really annoying! A solution would be gr...
Hi there, For some time now, I keep getting the following message when using the offline feature/listening to saved albums: "You haven't saved anything from <Album Name>. Sa...
398 Views
0 replies
0 likes
I downloaded the Spotify app on my iPhone 2 days ago and its awesome. However today, when I open the app it mentioned "Shuffle Play" and I just tap "got it" Now this Shuffle play appears everywhere and I cant play the song I want but I have to tap Sh...
I downloaded the Spotify app on my iPhone 2 days ago and its awesome. However today, when I open the app it mentioned "Shuffle Play" and I just tap "got it" Now this Shuffle play appears...
Newbie
6837 Views
8 replies
0 likes
All my saved music and albums won't show up on my phone on thr Spotify app. I have premium version and if I go to my songs, it just says browse. I've hsed spotify for over 2 years so its a lot of music to loose if I can't get it fixed
All my saved music and albums won't show up on my phone on thr Spotify app. I have premium version and if I go to my songs, it just says browse. I've hsed spotify for over 2 years so its a lot of mus...
Newbie
714 Views
3 replies
0 likes
Can anyone share with me how to the people on the premium family plan create their own playlist?
Can anyone share with me how to the people on the premium family plan create their own playlist?
Spotify Star
402 Views
1 replies
0 likes
I can't open my daily mix. I updated rebooted.. It's been a month. The problem? How can I solve? Pleasee thanks :))
I can't open my daily mix. I updated rebooted.. It's been a month. The problem? How can I solve? Pleasee thanks :))
Spotify Star
840 Views
1 replies
1 likes
Spotify has stopped playing music on my iPhone. It works fine on my macbook air and iPad, but it won't play on my phone. I have tried delelting the app & downloading again- didn't work. Log out- didn''t work. Sometimes it WILL play a song but if I ta...
Spotify has stopped playing music on my iPhone. It works fine on my macbook air and iPad, but it won't play on my phone. I have tried delelting the app & downloading again- didn't work. Log out- ...
Spotify Star
423 Views
1 replies
0 likes
