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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653887 Views

13 replies

4 likes

Account
  • 653887 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734360 Views

18 replies

29 likes

  • 734360 Views
  • 18 replies
  • 29 likes

Premium Family

My accounts adress is true but I forgot my post code, it wasnt the real one I did just make it up. I have roomates and now I cant add their account to my premium family account as members coz of post code

Casual Listener

My accounts adress is true but I forgot my post code, it wasnt the real one I did just make it up. I have roomates and now I cant add their account to my premium family account as members coz of post...

Maxim

Spotify Star

278 Views

1 replies

0 likes

Account
Premium
  • 278 Views
  • 1 replies
  • 0 likes

Solved!! Subscribed to Premium but only have access to Spotify Free

I subscribed to premium (with the family option) a few days ago and everything was working fine till this morning, I am now on Spotify Free both on my phone and computer. I have tried to log out and back in again- hasn't worked. I have used both my e...

Casual Listener

I subscribed to premium (with the family option) a few days ago and everything was working fine till this morning, I am now on Spotify Free both on my phone and computer. I have tried to log out and ...

Pluviophile

Casual Listener

419 Views

2 replies

0 likes

  • 419 Views
  • 2 replies
  • 0 likes

Superuser Contribution Dias gratis

Por que os novos usuarios tem acesso a 30 dias gratis e eu apenas tive 7 dias? Aguardo resposta.

Newbie

Por que os novos usuarios tem acesso a 30 dias gratis e eu apenas tive 7 dias? Aguardo resposta.

SergioDavid

Roadie

321 Views

1 replies

0 likes

Free
  • 321 Views
  • 1 replies
  • 0 likes

migrar conta individual para familia

Olá comunidade! Aderi ao plano família e quero incluir minha irmã, que já tem o plano prêmium. Como faz para migrar o plano individual dela para o familia sem perder as playlists? O cancelamento do plano dela é automaticamente cancelado? Obrigada des...

Newbie

Olá comunidade!   Aderi ao plano família e quero incluir minha irmã, que já tem o plano prêmium. Como faz para migrar o plano individual dela para o familia sem perder as playlists? O cancelam...

Bittencourt

Spotify Star

33956 Views

3 replies

3 likes

  • 33956 Views
  • 3 replies
  • 3 likes

Can't access Premium for Family Section

When I'm logged in and click Premium for Family, I get a red bar at the top that says "Oops! Something went wrong, please try again." This has been happening for a couple of days now, on multiple browsers and computers.

Casual Listener

When I'm logged in and click Premium for Family, I get a red bar at the top that says "Oops! Something went wrong, please try again." This has been happening for a couple of days now, on multiple bro...

gt4crazy2

Newbie

241 Views

1 replies

1 likes

  • 241 Views
  • 1 replies
  • 1 likes

Solved!! Cannot Login to spotify via Last FM

Hi, just installed Spotify under Xubuntu which worked seems only partly. I can login to Spotify with Facebook on the normal page, but not via last.fm to play music with my FB-account...any idea?bestMikado

Casual Listener

Hi, just installed Spotify under Xubuntu which worked seems only partly. I can login to Spotify with Facebook on the normal page, but not via last.fm to play music with my FB-account...any idea? bes...

Mikado42

Casual Listener

1613 Views

2 replies

0 likes

  • 1613 Views
  • 2 replies
  • 0 likes

Superuser Contribution Üyeliğimi iptal edemiyorum !!!!

Üyeliğimi iptal edemiyorum. Bütün doğru yönergeyi doğru uygulamama rağmen üyelik sekmesi açılmıyor. Bu bir çeşit sportify tarafından ayarlanmış bir düzenleme olduğunu düşünüyorum. Çok ayıp. Sırf bu yüzden üyeliğimi iptal edeceğim.

Newbie

Üyeliğimi iptal edemiyorum. Bütün doğru yönergeyi doğru uygulamama rağmen üyelik sekmesi açılmıyor. Bu bir çeşit sportify tarafından ayarlanmış bir düzenleme olduğunu düşünüyorum. Çok ayıp. Sırf bu y...

SergioDavid

Roadie

775 Views

1 replies

0 likes

  • 775 Views
  • 1 replies
  • 0 likes

Got Premium, but plays in free mode?

HelloI have bought Spotify premium. But when I use the app on my phone it says I got no premium... why is this? I know I got premium, cuz when I log in on my account on Spotify.com it says I have premium... also i paid for it 5 days ago.. so I don't ...

Casual Listener

Hello I have bought Spotify premium. But when I use the app on my phone it says I got no premium... why is this? I know I got premium, cuz when I log in on my account on Spotify.com it says I have p...

gryffyn

Roadie

252 Views

1 replies

0 likes

Premium
  • 252 Views
  • 1 replies
  • 0 likes

I can't open the members family account. The system Always show a error

Hi community!.When I try to enter the members family page, the system always return with error. thank you for you help.

Casual Listener

Hi community!. When I try to enter the members family page, the system always return with error.    thank you for you help.

Matthiyazid

Newbie

791 Views

5 replies

0 likes

Account
Premium
  • 791 Views
  • 5 replies
  • 0 likes

Passwort zurücksetzen

HalloWenn ich mein Passwort zurücksetzen will kommt diese Meldung (siehe Bild). Aber ich will ja gar nicht mein Facebook-Passwort ändern sondern jenes vom Spotify Konto, welches auf meiner E-Mail Adresse basiert. Was muss ich tun?

Newbie

Hallo Wenn ich mein Passwort zurücksetzen will kommt diese Meldung (siehe Bild). Aber ich will ja gar nicht mein Facebook-Passwort ändern sondern jenes vom Spotify Konto, welches auf meiner E-Mail A...

gryffyn

Roadie

491 Views

1 replies

0 likes

Account
Login
  • 491 Views
  • 1 replies
  • 0 likes

Solved!! Stolen account

Hi,It seems, that someone has stolen my account.Few hours ago I received an email from spotify support, that my email adress has been changed. Of course I am unable to change it back, because password has been changed also. I can only log in through ...

Casual Listener

Hi, It seems, that someone has stolen my account. Few hours ago I received an email from spotify support, that my email adress has been changed. Of course I am unable to change it back, because pas...

MarhyCZ

Casual Listener

609 Views

2 replies

0 likes

Account
Premium
Security
  • 609 Views
  • 2 replies
  • 0 likes

Issue with old facebook email

Hello I've struggled with an issue for a long time now. I've wanted to delete my Spotify user that was created with my Facebook. Since my Facebook is very old, it got my old email registered. As I tried to close my Spotify account it said that a veri...

Visitor

Hello   I've struggled with an issue for a long time now. I've wanted to delete my Spotify user that was created with my Facebook. Since my Facebook is very old, it got my old email registered...

user-removed

Not applicable

448 Views

2 replies

0 likes

Account
Login
Other
  • 448 Views
  • 2 replies
  • 0 likes

Logs into wrong account

It seems that I have two Spotify accounts and I can just login to the wrong one. My e-mail is roar@fuglz.no. The right account is an premium family account. What should I do?

Newbie

It seems that I have two Spotify accounts and I can just login to the wrong one. My e-mail is roar@fuglz.no. The right account is an premium family account. What should I do?

gryffyn

Roadie

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

BEOSOUND 5 EN PREMIUM

Krijg sinds deze ochtend op Beousound 5 dat ik een premium abonnement moet nemen. Waardoor ik geen verbinding heb met Spotify.Heb reeds 4 maand een premium abonnement bij status betaling is alles ok?

Newbie

Krijg sinds deze ochtend op Beousound 5 dat ik een premium abonnement moet nemen. Waardoor ik geen verbinding heb met Spotify. Heb reeds 4 maand een premium abonnement bij status betaling is alles o...

Gdw1969

Casual Listener

2845 Views

9 replies

0 likes

Premium
  • 2845 Views
  • 9 replies
  • 0 likes

My friend feed is bugged and it does not display my Facebook friends.

I've had this issue ever since i first got Spotify premium a year ago and it is really bothering me. I am connected to Facebook and I have many Facebook friends that also use Spotify but it is not showing my friends' activities. I have tried fixing i...

Casual Listener

I've had this issue ever since i first got Spotify premium a year ago and it is really bothering me. I am connected to Facebook and I have many Facebook friends that also use Spotify but it is not sh...

Sal_Jab

Casual Listener

261 Views

2 replies

0 likes

  • 261 Views
  • 2 replies
  • 0 likes

J'ai perdu mes identifiants

Bonjour, Ma fille a perdu tous ses identifiants et ne peut plus accéder à son compte.(nous ne retrouvons pas l'adresse utilisée pour créer le compte et ne pouvons donc pas réinitialiser un mot de passe)Nous sommes bien-sûr débités de 9,99€ chaque moi...

Casual Listener

Bonjour,   Ma fille a perdu tous ses identifiants et ne peut plus accéder à son compte. (nous ne retrouvons pas l'adresse utilisée  pour créer le compte et ne pouvons donc pas réinitiali...

osornios

Spotify Star

21801 Views

5 replies

0 likes

Premium
  • 21801 Views
  • 5 replies
  • 0 likes

mailadress no more in use

I have purchased Premium , but my account is on an old (unused) mailadress and password is unknown.Spotify answers on that unused adress, how can I change my account??

Newbie

I have purchased Premium , but my account is on an old (unused) mailadress and password is unknown. Spotify answers on that unused adress, how can I change my account??

gryffyn

Roadie

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Friend feed not showing please help

having an issue with the friends feed not showing, ive had this happen once in version 1.56 friends feed was not showing then it came back, for a week, and now its now showing again, now have latest verions 1.57..friends feed is not showing.. i used ...

Casual Listener

having an issue with the friends feed not showing, ive had this happen once in version 1.56 friends feed was not showing then it came back, for a week, and now its now showing again, now have latest ...

osornios

Spotify Star

265 Views

1 replies

0 likes

Account
Other
  • 265 Views
  • 1 replies
  • 0 likes

I can't use my family subcription

Hi there, My brother sent me an invite to use the family premium spotify subscription and when i went to enter my code into the box it said it wouldn't work as i was not in the same country as him!!?? But i am!?? Can someone please help me????

Casual Listener

Hi there,   My brother sent me an invite to use the family premium spotify subscription and when i went to enter my code into the box it said it wouldn't work as i was not in the same countr...

Maxim

Spotify Star

244 Views

3 replies

0 likes

Subscription
  • 244 Views
  • 3 replies
  • 0 likes

kan geen contact met spotify krijgen

hoi, ik probeer spotify al 2 weken te bereiken via mail, twitter en facebook maar geen reactie. erg vervelend want mijn premium account is geblokkeerd en ik kan spotify ook niet bellen. help!

Newbie

hoi,   ik probeer spotify al 2 weken te bereiken via mail, twitter en facebook maar geen reactie. erg vervelend want mijn premium account is geblokkeerd en ik kan spotify ook niet be...

Hubo

Community Legend

564 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 564 Views
  • 1 replies
  • 0 likes