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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14916 Views

7 replies

11 likes

Security
  • 14916 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554903 Views

991 replies

116 likes

Account
  • 554903 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131277 Views

74 replies

12 likes

Account
Login
Premium
  • 131277 Views
  • 74 replies
  • 12 likes

Superuser Contribution my mom canceled my premium. Is there any way to get my music back????

i used her card without telling her to sign up for premium. She thought it was fraud and canceled my account.Now i cant login to my account. I know she cancled the premium. But shouldnt i still be able to login and use the free verison of spotify???I...

Casual Listener

i used her card without telling her to sign up for premium. She thought it was fraud and canceled my account. Now i cant login to my account. I know she cancled the premium. But shouldnt i still be ...

MonicaM_Bogota

Roadie

318 Views

1 replies

0 likes

Login
Subscription
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ya pague y no soy premiun

Disculpen ya pague mi cuenta Premium pero no me permite adelantar canciones.

Newbie

Disculpen ya pague mi cuenta Premium pero no me permite adelantar canciones.

MonicaM_Bogota

Roadie

302 Views

1 replies

0 likes

Premium
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help

I'm trying to get the 30 day free trial cuz I'm new to Spotify but everytime I try to buy it it keeps saying that my card provider or something like that is having a bad day I don't get what that means please help I have money in my account to pay it...

Casual Listener

I'm trying to get the 30 day free trial cuz I'm new to Spotify but everytime I try to buy it it keeps saying that my card provider or something like that is having a bad day I don't get what that mea...

MonicaM_Bogota

Roadie

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logged out and can't get back in

Hey!My spotify account logged me out after my facebook was hacked and I can't log back in. I've tried resetting the passwrod 5 times but never get sent an email (even though I know this is correct). I've set up another account so I could see if I cou...

Newbie

Hey! My spotify account logged me out after my facebook was hacked and I can't log back in. I've tried resetting the passwrod 5 times but never get sent an email (even though I know this is correct)...

MonicaM_Bogota

Roadie

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot join family plan

Please help, my son cannot join my family plan. The address is the same, and the age is above minimum (21 for Indonesia). What else can I do?

Newbie

Please help, my son cannot join my family plan. The address is the same, and the age is above minimum (21 for Indonesia). What else can I do?

MonicaM_Bogota

Roadie

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble connecting with facebook

Okay, so I had originally opened this account and merged it with my Facebook account, but I had to delete that account after an ex started stalking it so now I have a new account but it won't let me change the Facebook account it is merged with, how ...

Newbie

Okay, so I had originally opened this account and merged it with my Facebook account, but I had to delete that account after an ex started stalking it so now I have a new account but it won't let me ...

MonicaM_Bogota

Roadie

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta de mis familiares

Han cancelado la cuenta de mis familiares y ellos sí residen en mi mismo lugar. Ahora que los vuelvo a invitar, los rechazan ¿Qué puedo hacer?

Newbie

Han cancelado la cuenta de mis familiares y ellos sí residen en mi mismo lugar. Ahora que los vuelvo a invitar, los rechazan ¿Qué puedo hacer?

MonicaM_Bogota

Roadie

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

My premium isn't working. I bought it 2 times and the Thing which you get with a Premium Account aren't working. So my money is away and i don't have Premium

Casual Listener

My premium isn't working. I bought it 2 times and the Thing which you get with a Premium Account aren't working. So my money is away and i don't have Premium

MonicaM_Bogota

Roadie

212 Views

1 replies

0 likes

Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Security issue

I received an email to add ppl in my household. I live alone. The email sent me to a page which shows a person I do not know/their username and email as active on my acct. I went to login to Spotify and my password no longer worked. I reset it as it ...

Newbie

I received an email to add ppl in my household. I live alone. The email sent me to a page which shows a person I do not know/their username and email as active on my acct. I went to login to Spotify ...

MonicaM_Bogota

Roadie

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

can't access spotify account

Spotify community/support, I have been unable to sign in or access my spotify music/account on any of my devices that were previously setup to use spotify. I was unable to reset my password as I recieve the message that my account does not exist when...

Newbie

Spotify community/support,   I have been unable to sign in or access my spotify music/account on any of my devices that were previously setup to use spotify. I was unable to reset my password ...

199 Views

0 replies

0 likes

  • 199 Views
  • 0 replies
  • 0 likes

Upgrade

Hallo ich habe ein premium trial account jetzt habe ich soeben eine einladung für premium family angenommen trotzdem steht bei mir im konto immer noch premium trial

Newbie

Hallo ich habe ein premium trial account jetzt habe ich soeben eine einladung für premium family angenommen trotzdem steht bei mir im konto immer noch premium trial

217 Views

0 replies

0 likes

  • 217 Views
  • 0 replies
  • 0 likes

Message saying incorrect username or password at log in

I started off with the free version. Today I signed up for premium, provided method of payment and received email notification from spotify that they received my premium sign up info. I logged out. Hit my spotify icon and checked my account info, whi...

Casual Listener

I started off with the free version.  Today I signed up for premium, provided method of payment and received email notification from spotify that they received my premium sign up info.  I l...

394 Views

0 replies

0 likes

Login
Premium
  • 394 Views
  • 0 replies
  • 0 likes

Compte piraté ?

Bonjour, J'ai l'impression que mon compte c'est fait piraté ... ni mon login ou mail ne fonctionne ... Je ne peux pas retrouver non plus mon compte via mon e-mail ... Bref plus aucun acces au compte. Merci de votre aide.

Newbie

Bonjour,   J'ai l'impression que mon compte c'est fait piraté ... ni mon login ou mail ne fonctionne ... Je ne peux pas retrouver non plus mon compte via mon e-mail ...   Bref p...

Lakwayne38

Newbie

2272 Views

2 replies

0 likes

  • 2272 Views
  • 2 replies
  • 0 likes

Log in with Facebook

I can't log in to my spotify account and I use Facebook to log in to it and it's not working?!

Casual Listener

I can't log in to my spotify account and I use Facebook to log in to it and it's not working?!

Gayilluminati

Roadie

537 Views

3 replies

0 likes

  • 537 Views
  • 3 replies
  • 0 likes

I payed later

I payed a few days later but it still doesnt works if i want to log in it says this your password or username is incorrect.Then i ask to change my password it says im sorry this account doesnt exsist

Newbie

I payed a few days later but it still doesnt works if i want to log in it says this your password or username is incorrect. Then i ask to change my password it says im sorry this account doesnt exsi...

201 Views

0 replies

0 likes

  • 201 Views
  • 0 replies
  • 0 likes

Downloads

All my downloads have been deleted.this is the second time this has happened.

Visitor

All my downloads have been deleted.this is the second time this has happened.

marinhogc

Casual Listener

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution [ITA] Account rubato - HELP

Ciao,mi hanno rubato l'account su Spotify. Me ne sono accorto poche ore fa, perché è cambiata la mail associata al mio account e anche la password di accesso; per il momento riesco ad accedere tramite Facebook. Ho un account premium che ho momentanea...

Newbie

Ciao, mi hanno rubato l'account su Spotify. Me ne sono accorto poche ore fa, perché è cambiata la mail associata al mio account e anche la password di accesso; per il momento riesco ad accedere tram...

user-removed

Not applicable

4136 Views

4 replies

0 likes

Account
Security
  • 4136 Views
  • 4 replies
  • 0 likes

My Family cannot use the plan because a issue in the address how to fix it?

I/ have a Family plan but my family was removed and now they cannot login anymore even sending new invites. It seems like we are not living together, but i cannot know how to fix since in my profile i cannot edit the address

Newbie

I/ have a Family plan but my family was removed and now they cannot login anymore even sending new invites. It seems like we are not living together, but i cannot know how to fix since in my profile ...

missb12526

Casual Listener

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

problemi con premium family e Facebook

ho fatto l'account Premium for family ieri e oggi ho collegato il mio account di spotify a facebook ma ora funziona davvero male e mi viene la pubblicità di passare a premium (però quando guardo il tipo di account c'è scritto che ho quello premium) c...

Newbie

ho fatto l'account Premium for family ieri e oggi ho collegato il mio account di spotify a facebook ma ora funziona davvero male e mi viene la pubblicità di passare a premium (però quando guardo il t...

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes