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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

77136 Views

28 replies

0 likes

  • 77136 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95482 Views

9 replies

2 likes

Account
Login
  • 95482 Views
  • 9 replies
  • 2 likes

Charged twice while getting premium membership

I tried to get premium membership yet I got charged twice and still I am asked to get the verification

Casual Listener

I tried to get premium membership yet I got charged twice and still I am asked to get the verification

Tom

Community Legend

655 Views

3 replies

0 likes

  • 655 Views
  • 3 replies
  • 0 likes

Invitation code sent under premium family but can't redeem

I signed up for premium family and sent an invitation to my son. He has the email with the invitation code but when he clicks accept invitation it takes him to the generic log in screen. He doesn't have an account so when we try to create one and ent...

Newbie

I signed up for premium family and sent an invitation to my son. He has the email with the invitation code but when he clicks accept invitation it takes him to the generic log in screen. He doesn't h...

redchamp

Newbie

454 Views

2 replies

0 likes

Premium
  • 454 Views
  • 2 replies
  • 0 likes

Cant change my password

Hi, i tried to change my password because i forgot it, but the email i used has been deleted so i cant see the mail. Can i change my email without confirming my password? (because i forgot it). Thanks in advance!

Newbie

Hi, i tried to change my password because i forgot it, but the email i used has been deleted so i cant see the mail. Can i change my email without confirming my password? (because i forgot it). Thank...

Robert_W

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Not getting Premium

Account says Premium. Charged Premium fee. Can't play on multiple devices at same time. Logged out and then back in. Did not solve issue.

Casual Listener

Account says Premium. Charged Premium fee. Can't play on multiple devices at same time. Logged out and then back in. Did not solve issue.

Maxim

Spotify Star

438 Views

5 replies

0 likes

  • 438 Views
  • 5 replies
  • 0 likes

Being charged for premium but I only have free version

I have been being charged for pemium for several months now and have not noticed. Last year I started a free trial but did not continue. My account says I have the free version and my app has ads. My card has been being charged this whole time. How d...

Newbie

I have been being charged for pemium for several months now and have not noticed. Last year I started a free trial but did not continue. My account says I have the free version and my app has ads. My...

Maxim

Spotify Star

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Not recieving free premium for 1 month

I recently signed up for Spotify for the first time with my email and was notified that I would get one month of premium and then would be paying 9.99/month. At that point, I realized I had signed up with my personal email instead of my student email...

Newbie

I recently signed up for Spotify for the first time with my email and was notified that I would get one month of premium and then would be paying 9.99/month. At that point, I realized I had signed up...

Maxim

Spotify Star

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Ingresé el codigo de mi tarjeta de Spotify y no tengo premium

Hola! Compre una tarjeta de spotify para obtener premium, ingreso con mi cuenta de fb (como normalmente) y dice q aun no tengo "premium" que hago para solucionar esto? Por fa necesito su ayuda! *Suah*

Newbie

Hola! Compre una tarjeta de spotify para obtener premium, ingreso con mi cuenta de fb (como normalmente) y dice q aun no tengo "premium" que hago para solucionar esto? Por fa necesito su ayuda! 😞 ...

Kuburo360

Newbie

1307 Views

3 replies

0 likes

  • 1307 Views
  • 3 replies
  • 0 likes

Resetting password?

"I've tried resetting my password a number of times, it keeps saying my the form has expired? I have after advise copied the link into another browser before opening it and still didn't work? Please advise?"

Newbie

"I've tried resetting my password a number of times, it keeps saying my the form has expired? I have after advise copied the link into another browser before opening it and still didn't work? Please ...

Tom

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Lost details for premimum account

I seem to have 2 spotify accounts. 1 is premimum but dont know access details and want to move a couple of devices on to premimum and cancel other account. I know I have premimum account as monthly payment is coming out of bank account.

Newbie

I seem to have 2 spotify accounts. 1 is premimum but dont know access details and want to move a couple of devices on to premimum and cancel other account. I know I have premimum account as monthly p...

MattSuda

Spotify Star

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Ben altijd aangemeld via Facebook, maar moet nu direct kunnen inloggen.

Ben normaal gesproken aangemeld via Facebook. In mijn nieuwe auto zit een Spotify app waarbij je niet kan inloggen via Facebook, maar alleen direct. Gebruikersnaam en wachtwoord van Facebook worden dan dus niet herkent. Hoe moet ik nu inloggen?

Casual Listener

Ben normaal gesproken aangemeld via Facebook. In mijn nieuwe auto zit een Spotify app waarbij je niet kan inloggen via Facebook, maar alleen direct. Gebruikersnaam en wachtwoord van Facebook worden d...

Lex56

Casual Listener

366 Views

2 replies

0 likes

  • 366 Views
  • 2 replies
  • 0 likes

From account information to music

Hi, My link to my account suddenly doesn't work, it say: Sorry can't find that... I can log in and comes to à page with information about my account, but how do I go from there to the normal Spotify page where I can search and listen to music?

Newbie

Hi, My link to my account suddenly doesn't work, it say: Sorry can't find that... I can log in and comes to à page with information about my account, but how do I go from there to the normal Spotify ...

MattSuda

Spotify Star

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Need to change account to my name

My card is being charged but my daughter has control i want control since im paying for it

Newbie

My card is being charged but my daughter has control i want control since im paying for it

MattSuda

Spotify Star

210 Views

1 replies

0 likes

Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Log in

I logged out of my Spotify account and now it's only letting me login on a different Facebook account, not my regular one. How can I get it to switch accounts?

Casual Listener

I logged out of my Spotify account and now it's only letting me login on a different Facebook account, not my regular one. How can I get it to switch accounts?

MattSuda

Spotify Star

430 Views

3 replies

0 likes

Login
  • 430 Views
  • 3 replies
  • 0 likes

Anmelden in der App nicht möglich

Ich habe meine Mama bei meinem Spotify Family Account hinzugefügt. Die Anmeldung hat auch funktioniert. Jetzt wollten wir die Apple herunterladen damit sie am Handy auch Musik hören kann. Wenn wir nun auf Anmelden gehen und uns einloggen wollen kommt...

Casual Listener

Ich habe meine Mama bei meinem Spotify Family Account hinzugefügt. Die Anmeldung hat auch funktioniert. Jetzt wollten wir die Apple herunterladen damit sie am Handy auch Musik hören kann. Wenn wir nu...

schnombs

Newbie

10657 Views

3 replies

0 likes

Account
  • 10657 Views
  • 3 replies
  • 0 likes

Someone else is using my account.

An unknown device is using my account, I've tried the "sign out everywhere" solution and they're still logged in. Are there any other ways I can rectify this issue?

Regular

An unknown device is using my account, I've tried the "sign out everywhere" solution and they're still logged in. Are there any other ways I can rectify this issue?

kejt_

Community Legend

803 Views

10 replies

0 likes

  • 803 Views
  • 10 replies
  • 0 likes

Problema Spotify Estudiantes help

holaquise hacerme premium estudiante entonces ingrese mi numero de tarjeta y todo lo que pide y despues me mando a otra pagina donde tenia que poner mi universidad y datos no parecia mi universidad meti otra acepte despues tenia que verificar con doc...

Newbie

hola quise hacerme premium estudiante entonces ingrese mi numero de tarjeta y todo lo que pide y despues me mando a otra pagina donde tenia que poner mi universidad y datos no parecia mi universidad...

MattSuda

Spotify Star

439 Views

1 replies

0 likes

Premium
  • 439 Views
  • 1 replies
  • 0 likes

Can't login to Spotify

I'm trying to log in to Spotify on iPhone 7. Error message reads "Log in Failed. You've already created an account with this email address". No one else has my log in information. And the only other device I've had this Spotify account active on, is ...

Newbie

I'm trying to log in to Spotify on iPhone 7. Error message reads "Log in Failed. You've already created an account with this email address". No one else has my log in information. And the only other ...

MattSuda

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

canceling the free spotify premium for 7 days

by accident i clicked of the spotify free trial for 7 days i want to cancel it but there is no button that comes up enabling me to cancel the subscription someone help, greatly apperciated

Casual Listener

by accident i clicked of the spotify free trial for 7 days i want to cancel it but there is no button that comes up enabling me to cancel the subscription someone help, greatly apperciated 🙂

MattSuda

Spotify Star

235 Views

1 replies

0 likes

Free
Premium
Subscription
  • 235 Views
  • 1 replies
  • 0 likes

Artist Help

Hey guys! I'm an artist using TuneCore to get my records onto spotify. I need help regarding how Spotify does EP's/Projects. I've seen this done before so I know I'm not crazy. My goal is to release 4 singles, as singles (with their own artwork and s...

Casual Listener

Hey guys! I'm an artist using TuneCore to get my records onto spotify. I need help regarding how Spotify does EP's/Projects. I've seen this done before so I know I'm not crazy. My goal is to release ...

Maxim

Spotify Star

417 Views

3 replies

0 likes

  • 417 Views
  • 3 replies
  • 0 likes