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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81813 Views

9 replies

2 likes

Account
Login
  • 81813 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657191 Views

13 replies

4 likes

Account
  • 657191 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738441 Views

18 replies

29 likes

  • 738441 Views
  • 18 replies
  • 29 likes

Can’t get into my account

Well, I have an account that log in via FB, and my FB was hacked, so now I’m paying for premium family plan, and I can’t even use it cause I can’t log in due to no being able to access my Facebook account. So what do I do? I want my Spotify, but I do...

Visitor

Well, I have an account that log in via FB, and my FB was hacked, so now I’m paying for premium family plan, and I can’t even use it cause I can’t  log in due to no being able to access my Faceb...

Billy-J

Spotify Star

396 Views

1 replies

0 likes

Account
Login
Premium
  • 396 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Merging 2 premium accounts to premium duo while keeping playlists and recommendations

Hi, My partner and I live in the same household and are wanting to merge our 2 premium accounts into one premium duo account, but we want to make sure that we both keep all our playlists and recommendations from our individual accounts. Is it possibl...

Casual Listener

Hi,   My partner and I live in the same household and are wanting to merge our 2 premium accounts into one premium duo account, but we want to make sure that we both keep all our playlists and...

mmccluskey

Casual Listener

2688 Views

2 replies

0 likes

Account
  • 2688 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution There's an unknown PS4 in my account

There's a PS4 that is logged into my Spotify account, and I don't even have a PS4 or a relative who has a PS4. Turns out ''Log out from all devices'' doesn't do that for PS4s. I tried to change my password, but it didn't do the trick as well. I don't...

Casual Listener

There's a PS4 that is logged into my Spotify account, and I don't even have a PS4 or a relative who has a PS4. Turns out ''Log out from all devices'' doesn't do that for PS4s. I tried to change my pa...

Jeremy

Spotify Legend

2449 Views

6 replies

0 likes

Account
Security
  • 2449 Views
  • 6 replies
  • 0 likes

Play on multiple accounts at the same time?

PlanPremiumCountryGuatemalaDeviceNote 10Operating SystemAndroid My Question or IssueI want to know if me and my wife can listen to the same song at the same time using both premium accounts in 2 different devices (using headphones) simultaneously.

Casual Listener

Plan Premium Country Guatemala Device Note 10 Operating System Android   My Question or Issue I want to know if me and my wife can listen to the same song at the same time using both p...

Billy-J

Spotify Star

895 Views

3 replies

0 likes

Account
Premium
  • 895 Views
  • 3 replies
  • 0 likes

Solved!! Getting charged and never signed up for premium

PlanFreeCountryUSAMy Question or IssueI am being charged for premium even though I have only ever had the free account. Never entered any credit card information. Even changed my credit card and I'm still being charged. How is that possible? Is it po...

Casual Listener

  Plan Free Country USA My Question or Issue I am being charged for premium even though I have only ever had the free account. Never entered any credit card information. Even changed my cr...

chow88

Casual Listener

872 Views

2 replies

0 likes

Account
  • 872 Views
  • 2 replies
  • 0 likes

Solved!! How can I use an already registered email?

PlanPremiumCountryArgentinaMy Question or Issue Hi. I had two accounts, one created with my facebook account and a mail address of mine (I'll call this mail address "@1" for clarification) and another one created just with another mail address of min...

Casual Listener

Plan Premium Country Argentina My Question or Issue   Hi. I had two accounts, one created with my facebook account and a mail address of mine (I'll call this mail address "@1" for clarific...

Billy-J

Spotify Star

2163 Views

5 replies

0 likes

Account
  • 2163 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to change the country in my account

PlanPremiumCountryFrance DeviceMacbook Pro late 2017Operating SystemiOS 10 My Question or IssueI just moved to France from the US and I want to transfer my account here. I went to the update section in my profile, changed the country and updated my c...

Casual Listener

Plan Premium Country France   Device Macbook Pro late 2017 Operating System iOS 10   My Question or Issue I just moved to France from the US and I want to transfer my account her...

Ivan

Spotify Legend

581 Views

3 replies

0 likes

Account
  • 581 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution 3 months trial

Hi,Just get Premium Duo with 3 months trial, but the next billing date is 9/30/20. Why? Premium DuoRussian Account

Casual Listener

Hi, Just get Premium Duo with 3 months trial, but the next billing date is 9/30/20. Why?   Premium Duo Russian Account  

Ivan

Spotify Legend

1565 Views

3 replies

0 likes

Premium
Subscription
  • 1565 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't reset password - says no active account. But signup doesn't work either

PlanFreeCountryJapan/IndiaDeviceWindows / Chrome/ Iphone 11 proOperating Systemwin10 / ios 13 My Question or IssueI tried logging in with Facebook. I can see my account connected with Facebook; but the log in page said there is no active account link...

Visitor

Plan Free Country Japan/India Device Windows / Chrome/ Iphone 11 pro Operating System win10 / ios 13   My Question or Issue I tried logging in with Facebook. I can see my account conne...

Ivan

Spotify Legend

1254 Views

1 replies

0 likes

Login
  • 1254 Views
  • 1 replies
  • 0 likes

Unable to change display name on desktop app

PlanPremium duoCountryUSADeviceAsus Tuf Gaming FX504GE Special EditionOperating SystemWindows 10 Home x64 My Question or IssueI don't seem to have any ability to change the display name on my account or change any of my account information attached t...

Newbie

Plan Premium duo Country USA Device Asus Tuf Gaming FX504GE Special Edition Operating System Windows 10 Home x64   My Question or Issue I don't seem to have any ability to change the d...

Billy-J

Spotify Star

680 Views

1 replies

1 likes

Account
  • 680 Views
  • 1 replies
  • 1 likes

Solved!! payment in Germany for Abo less 12

Hello.I could not find how I can pay the monthly Abo with credit card.Paysafecard doesn't support credit cards.And this method is the only way to pay for a monthly premium account. What a mass.Any solutions from the community?Are there also Spotify w...

Casual Listener

Hello. I could not find how I can pay the monthly Abo with credit card. Paysafecard doesn't support credit cards. And this method is the only way to pay for a monthly premium account.   Wha...

Andy-M-DE

Casual Listener

703 Views

1 replies

0 likes

Account
  • 703 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to change country after being invited into family account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey guys,my girlfriend is from Philippines,and her account is registered there,her mother and...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey g...

Elena

Moderator

655 Views

1 replies

0 likes

Account
  • 655 Views
  • 1 replies
  • 0 likes

Solved!! How do I spin off a family plan without losing everything and starting over?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

lhcompton

Casual Listener

1167 Views

2 replies

0 likes

Premium
  • 1167 Views
  • 2 replies
  • 0 likes

can't log in

earlier today I was randomly logged out of my account and when I tried to log back in to was saying my email was incorrect I tried resetting my password but I never got an email

Visitor

earlier today I was randomly logged out of my account and when I tried to log back in to was saying my email was incorrect I tried resetting my password but I never got an email  

Billy-J

Spotify Star

487 Views

1 replies

0 likes

Account
Login
Premium
  • 487 Views
  • 1 replies
  • 0 likes

Solved!! can i change my Facebook created account to an email address account?

PlanFreeCountryukDevice Operating System My Question or IssueIs it possible to change your account from being a facebook created account to an email account? I have tried the suggestions to disconnect from facebook account, but the option never comes...

Casual Listener

Plan Free Country uk Device   Operating System     My Question or Issue Is it possible to change your account from being a facebook created account to an email account? I hav...

Emilia_8

Community Legend

991 Views

3 replies

0 likes

Account
  • 991 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect/Disconnect

Here is my issue: I have 2 devices - Android phone and a Windows laptop.I listen a playlist on my computer. I pause that playlist.I go outside and I listen different playlist on my phone.When I get home that playlist from my phone automatically gets ...

Casual Listener

Here is my issue:   I have 2 devices - Android phone and a Windows laptop. I listen a playlist on my computer. I pause that playlist. I go outside and I listen different playlist on my phone...

Petya

Community Legend

575 Views

1 replies

0 likes

Account
  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account says I am listening abroad when I’m not.

My spotify account logged me out because my 14 days of abroad listening were up. I went to reset my location but it was already set to the correct country that I am in. It didn’t give me any other options to change my location either. I don’t know ho...

Casual Listener

My spotify account logged me out because my 14 days of abroad listening were up.  I went to reset my location but it was already set to the correct country that I am in.  It didn’t give me ...

Ivan

Spotify Legend

704 Views

3 replies

0 likes

Account
Free
Login
  • 704 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Help with unauthorised credit card payments being taken

I used to have premium but when my credit cards were cancelled and reissued I decided not to continue with the subscription and didn't update my account. This was 3 months ago. I did not supply spotify with my new credit card details and have just no...

Casual Listener

I used to have premium but when my credit cards were cancelled and reissued I decided not to continue with the subscription and didn't update my account. This was 3 months ago. I did not supply spoti...

Jeremy

Spotify Legend

918 Views

4 replies

0 likes

Free
Other
  • 918 Views
  • 4 replies
  • 0 likes

Superuser Contribution My Spotify's profile URL doesn't work in "Social Links" on Facebook

PlanPremiumCountryBrazilDevice(iPhone SE (2nd Generation) / DesktopOperating SystemiOS 13.5.1 / Windows 10 Pro My Question or IssueWhen i click on the URL, i get on Spotify Web Player or on the app (if i'am using mobile) but there is an error to show...

Regular

  Plan Premium Country Brazil Device (iPhone SE (2nd Generation) / Desktop Operating System iOS 13.5.1 / Windows 10 Pro   My Question or Issue When i click on the URL, i get on S...

RayyW0

Spotify Star

11076 Views

11 replies

0 likes

Account
Other
  • 11076 Views
  • 11 replies
  • 0 likes

Account Hacked- New Music Added

Spotify Student, Premium, USA It appears that my account has been hacked and someone has been listening to different music. This happened about a year ago and resolved itself but has been persistent for the past 3 days. I have logged out of all devic...

Newbie

Spotify Student, Premium, USA   It appears that my account has been hacked and someone has been listening to different music. This happened about a year ago and resolved itself but has been pe...

Billy-J

Spotify Star

486 Views

1 replies

0 likes

Security
  • 486 Views
  • 1 replies
  • 0 likes