Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 406747 Views
  • 959 replies
  • 107 likes
  • Account
  • 406747 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176369 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176369 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100071 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100071 Views
  • 68 replies
  • 10 likes

Superuser Contribution Plan değişikliği sorunu

Merhaba , ödeme yöntemini değiştir diye bir mesaj aldım ve yeni kart ekledim.Kartımdan 27 tl çekildiğini gördüm ve aile planına geçirildiğimi gördüm.Ben öğrenci planını kullanıyordum bu sebeple bilgim dahilinde olmayan bu değişikliğin iptal edilmesin...

Screenshot_2020-04-15-00-19-54.png
  • Casual Listener
  •   Merhaba , ödeme yöntemini değiştir diye bir mesaj aldım ve yeni kart ekledim.Kartımdan 27 tl çekildiğini gördüm ve aile planına geçirildiğimi gördüm.Ben öğrenci planını kullanıyordum bu sebep...
  • Ivan
  • Spotify Legend
  • 4298 Views
  • 3 replies
  • 1 likes
  • Premium
  • 4298 Views
  • 3 replies
  • 1 likes

Solved!! How are you going to have the option to create an account using Facebook credentials but not support

I just recently got a ps4 and saw that I can use Spotify, tried to login and saw that Facebook login isn’t supported so I have to use the WiFi to connect the device and it doesn’t work. I have an Xbox one and they use a different system where I had t...

  • Casual Listener
  • I just recently got a ps4 and saw that I can use Spotify, tried to login and saw that Facebook login isn’t supported so I have to use the WiFi to connect the device and it doesn’t work. I have an Xbo...
  • goonbagged
  • Casual Listener
  • 402 Views
  • 1 replies
  • 0 likes
  • Login
  • 402 Views
  • 1 replies
  • 0 likes

Solved!! Unable To Connect To PREMIUM account

PlanPremiumDeviceSamsung Galaxy A30Operating SystemAndroid My Question or IssueHello,I've signed up to Spotify lately using my phone, and bought a Premium account.Today I firstly tried login to my account from my computer, and I was not able to conne...

  • Casual Listener
  • Plan Premium Device Samsung Galaxy A30 Operating System Android   My Question or Issue Hello, I've signed up to Spotify lately using my phone, and bought a Premium account. Today ...
  • Tom
  • Community Legend
  • 2065 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 2065 Views
  • 2 replies
  • 0 likes

Solved!! Impossible de réinitialiser mon mot de passe

My Question or Issue Bonjour, L'un des membres de mon Spotify Famille ne parvient plus à se connecter à son compte.Lorsque je fais "mot de passe oublié", le site me confirme qu'un email de réinitialisation a été envoyé, mais le membre ne reçoit rien ...

  • Casual Listener
  • My Question or Issue   Bonjour,   L'un des membres de mon Spotify Famille ne parvient plus à se connecter à son compte. Lorsque je fais "mot de passe oublié", le site me confirme qu'un...
  • OneByBoo
  • Roadie
  • 1832 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 1832 Views
  • 3 replies
  • 0 likes

Superuser Contribution Moving from a family plan to a personal plan

I was sharing a family plan with my boyfriend (the plan and payments are in his name) but as we have now split up I would like to set up my own plan in my own name. I can't create a new account currently as my email is in use and I don't want to lose...

  • Casual Listener
  • I was sharing a family plan with my boyfriend (the plan and payments are in his name) but as we have now split up I would like to set up my own plan in my own name. I can't create a new account curre...
  • Mario
  • Spotify Legend
  • 1923 Views
  • 3 replies
  • 0 likes
  • Account
  • 1923 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify keeps resetting the streams on a song that my band released! Please help!

My band just released a new song last week and our live streams have been going up. However, whenever Spotify for Artists updates it's data at 12PM GMT, the live streams reset and we lose the streams we gained. For example, in the morning, we would s...

  • Visitor
  • My band just released a new song last week and our live streams have been going up. However, whenever Spotify for Artists updates it's data at 12PM GMT, the live streams reset and we lose the streams...
  • Mario
  • Spotify Legend
  • 2408 Views
  • 1 replies
  • 0 likes
  • Security
  • 2408 Views
  • 1 replies
  • 0 likes

my ads changed language

PlanFreeCountryItalyOperating SystemWindows 10 My Question or IssueIt's been a week or so since my ads changed language, from Italian to German. I haven't changed the system's laguage and I've always been in Italy. I tried to check my IP but it says ...

  • Visitor
  • Plan Free Country Italy Operating System Windows 10   My Question or Issue It's been a week or so since my ads changed language, from Italian to German. I haven't changed the system's la...
  • OneByBoo
  • Roadie
  • 577 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 577 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging into a different account through facebook

My fiance lets me use his account and he signs in with Facebook. If I click on Connect with Facebook it pulls up a page saying, "You previously logged into Spotify using Facebook. Would you like to continue?" If I click yes, it logs into my personal ...

  • Newbie
  • My fiance lets me use his account and he signs in with Facebook. If I click on Connect with Facebook it pulls up a page saying, "You previously logged into Spotify using Facebook. Would you like to c...
  • Ivan
  • Spotify Legend
  • 955 Views
  • 3 replies
  • 0 likes
  • 955 Views
  • 3 replies
  • 0 likes

Someone hijacked my accounts and now all my playlists are gone

Somewhere around early march my email and password had been leaked on pastebin and I got a bunch of emails about suspicious logins on my account. I immediately changed my password everywhere and doing this logged me out of Spotify on my phone and pc....

  • Visitor
  • Somewhere around early march my email and password had been leaked on pastebin and I got a bunch of emails about suspicious logins on my account. I immediately changed my password everywhere and doin...
  • EthanS1
  • Community Legend
  • 412 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 412 Views
  • 1 replies
  • 0 likes

Solved!! my email was used to create an account in Spotify

Hello, one of my emails was used to create an account in Spotify, i did not create this account. I already have and use Spotify on a different email I have two different emails, one for work and another one for stuff like spotify, those emails are no...

  • Casual Listener
  • Hello,   one of my emails was used to create an account in Spotify, i did not create this account.  I already have and use Spotify on a different email   I have two different emai...
  • EthanS1
  • Community Legend
  • 3888 Views
  • 3 replies
  • 0 likes
  • Account
  • 3888 Views
  • 3 replies
  • 0 likes

Estou sendo cobrado por um serviço que não estou usando

Olá a algum tempo recebi uma mensagem promocional para utilizar o prêmio por três meses gratuitamente fiz o cadastro tudo certinho e o que aconteceu?! Não consegui utilizar nada de prêmio nem nada e agora dia 02/04/20202 fui cobrado no valor de 16,90...

  • Visitor
  • Olá a algum tempo recebi uma mensagem promocional para utilizar o prêmio por três meses gratuitamente fiz o cadastro tudo certinho e o que aconteceu?! Não consegui utilizar nada de prêmio nem nada e ...
  • OneByBoo
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I being double-charged and how do I make it stop?

While reviewing my credit card statements I just realized I've been getting double charged by Spotify since last July (2019)! I have a Family Plan (U.S.A.) so I have been getting billed monthly for $16.11 for the Family Plan. Perfect!I just now reali...

  • Casual Listener
  • While reviewing my credit card statements I just realized I've been getting double charged by Spotify since last July (2019)! I have a Family Plan (U.S.A.) so I have been getting billed monthly for $...
  • jbramwell
  • Casual Listener
  • 879 Views
  • 3 replies
  • 0 likes
  • Account
  • 879 Views
  • 3 replies
  • 0 likes

Superuser Contribution Going from family to standard premium account

My Question or IssueHi, I would like t leave the family account I am in (I am not the admin) and go to an individual premium account but the only available plans in my account page are 'premium for students' and free.I have tried in thre different br...

  • Casual Listener
  •     My Question or Issue Hi, I would like t leave the family account I am in (I am not the admin) and go to an individual premium account but the only available plans in my account page ...
  • Ivan
  • Spotify Legend
  • 1136 Views
  • 7 replies
  • 0 likes
  • Account
    Subscription
  • 1136 Views
  • 7 replies
  • 0 likes

login in other countries

Plan nonCountryUSADevice(MacBook)My Question or Issuei just notices about 3 days ago that people are logging into my account dating back to feb 24 this year i've done every thing and i mean everything i have been told to do but nothing work they just...

  • Casual Listener
  • Plan non CountryUSA Device(MacBook) My Question or Issue i just notices about 3 days ago that people are logging into my account dating back to feb 24 this year i've done every thing and i mean e...
  • OneByBoo
  • Roadie
  • 346 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 346 Views
  • 1 replies
  • 0 likes

Spotify family account - previously shared a spotify premium

PlanPremium FamilyCountryNorwatDeviceSamsung S8Operating SystemAndroid My Question or IssueHi. I used to share a spotify premium account with my son (one listener at a time, two devices). I've created a Premium Family account, so both my children and...

  • Casual Listener
  • Plan Premium Family Country Norwat Device Samsung S8 Operating System Android   My Question or Issue Hi.  I used to share a spotify premium account with my son (one listener at a ...
  • OneByBoo
  • Roadie
  • 637 Views
  • 3 replies
  • 0 likes
  • Account
  • 637 Views
  • 3 replies
  • 0 likes

Solved!! Can't see songs band of AM Conspiracy

Plan/PremiumCountryTurkey Device(iPhone 11, )Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. As I see AM Conspiracy is on Spotify but i cant see any on their songs.I really want to listen them. Thanks.

  • Casual Listener
  •   Plan /Premium Country Turkey   Device (iPhone 11, ) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi. As I see AM Conspiracy is on ...
  • OneByBoo
  • Roadie
  • 1142 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Unlimited
  • 1142 Views
  • 3 replies
  • 0 likes

Premium Familie staat in eens op gratis??

PlanFree/PremiumCountryNetherlands Sinds 2 dagen is mijn familie premium ineens naar gratis account gegaan terwijl er in maart nog is afgeschreven. Hoe kan ik dit oplossen???

  • Casual Listener
  • Plan Free/Premium Country Netherlands   Sinds 2 dagen is mijn familie premium ineens naar gratis account gegaan terwijl er in maart nog is afgeschreven.   Hoe kan ik dit oplossen??? ...
  • Fireztorm-nl
  • Casual Listener
  • 498 Views
  • 6 replies
  • 0 likes
  • Account
  • 498 Views
  • 6 replies
  • 0 likes

Superuser Contribution Recover deleted playlist

PlanPremiumCountryCanadaDeviceiPhone 8 plus My Question or IssueAll of my playlists that I have deleted are no longer listed under the "Recover playlist" on my account page. I've been able to recover playlists before in the past but it seems as if th...

  • Visitor
  • Plan Premium Country Canada Device iPhone 8 plus   My Question or Issue All of my playlists that I have deleted are no longer listed under the "Recover playlist" on my account page. I've...
  • Elena
  • Moderator
  • 362 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 362 Views
  • 2 replies
  • 0 likes

Ann strange account got intertwined with my account.

Hi there,I have a strange problem with my Spotify account. I suddenly have a ghost account with a different name and age. This strange account seems to have intertwine it self with my real (paid-for) account.(the ghost account is a free version) For ...

  • Visitor
  • Hi there, I have a strange problem with my Spotify account. I suddenly have a ghost account with a different name and age. This strange account seems to have intertwine it self with my real (paid-fo...
  • OneByBoo
  • Roadie
  • 389 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 389 Views
  • 1 replies
  • 0 likes

Connecting to new Facebook account has not updated Spotify name

A year or so ago, I disconnected my Facebook account from Spotify. Naturally, I ended up with the string of numbers username. My Facebook account was later disabled without warning, and I have been unable to recover it for the past 7 months. Hoping t...

  • Newbie
  • A year or so ago, I disconnected my Facebook account from Spotify. Naturally, I ended up with the string of numbers username. My Facebook account was later disabled without warning, and I have been u...
  • OneByBoo
  • Roadie
  • 323 Views
  • 1 replies
  • 0 likes
  • Account
  • 323 Views
  • 1 replies
  • 0 likes