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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 403252 Views
  • 958 replies
  • 107 likes
  • Account
  • 403252 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1173762 Views
  • 119 replies
  • 112 likes
  • Account
  • 1173762 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99652 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99652 Views
  • 68 replies
  • 10 likes

New phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have got a New phone an I can not seem to get info my account. Asked for a New password, di...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Billy-J
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 358 Views
  • 1 replies
  • 0 likes

[Android] Android TV app allows random people to login without code in my dorm

I’m using Spotify on my nvidia shield TV and just today this random account keep trolling me by connecting to the app and casting songs. I managed to get the name and profile of the account. If there is a way to get him banned please do so. I don’t k...

  • Casual Listener
  • I’m using Spotify on my nvidia shield TV and just today this random account keep trolling me by connecting to the app and casting songs. I managed to get the name and profile of the account. If there...
  • 519 Views
  • 0 replies
  • 0 likes
  • Android
  • 519 Views
  • 0 replies
  • 0 likes

Can't log in because of my username

PlanFreeCountryFranceDeviceSamsung Galaxy a70 My Question or IssueHello, today I loged out accidentally and when I wanted to log in, my username was incorrect, but I sure it's the right username because when my friends search it, they found my playli...

  • Casual Listener
  •   Plan Free Country France Device Samsung Galaxy a70   My Question or Issue Hello, today I loged out accidentally and when I wanted to log in, my username was incorrect, but I sure...
  • Mariecnrd
  • Casual Listener
  • 594 Views
  • 2 replies
  • 0 likes
  • Account
  • 594 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment taken but premium suspended

PlanPremiumCountryItaly DeviceSamsung Galaxy 9Operating System(Android Oreo My Question or IssueThey charge my account for the premium but when i opened the app it was written premium suspended and now i have a free accouny. Attached proof of payment

  • Visitor
  • Plan Premium Country Italy   Device Samsung Galaxy 9 Operating System (Android Oreo   My Question or Issue They charge my account for the premium but when i opened the app i...
  • Ivan
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Issue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was charged my monthly Spotify subscription on March 30th, however, today I received an ema...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was c...
  • Elena
  • Moderator
  • 515 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 515 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to login to any Spotify app

This morning I received a link that I needed to change my password and all my devices were logged out. I changed the password, and can login to my account on the website. However I can no longer login to any of my apps, even if I create new app id an...

  • Casual Listener
  • This morning I received a link that I needed to change my password and all my devices were logged out.   I changed the password, and can login to my account on the website.   However I ...
  • Xenia
  • Moderator
  • 698 Views
  • 3 replies
  • 0 likes
  • Account
  • 698 Views
  • 3 replies
  • 0 likes

Superuser Contribution Refund from falsely charged spotify family subscription

CountryIndiaDeviceOnePlus 7 proOperating SystemAndroid 10 My Question or IssueI hade been trying to get a premium family subscription using a debit card. As soon as the transaction happened there comes a warning message stating that the card doesn't ...

  • Casual Listener
  •   Country India Device OnePlus 7 pro Operating System Android 10   My Question or Issue I hade been trying to get a premium family subscription using a debit card. As soon as the t...
  • Xenia
  • Moderator
  • 630 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 630 Views
  • 3 replies
  • 0 likes

Playlist song recommendations

Hi, I have a bit of an annoying problem with my playlists. I have a few larger ones (3-400+ songs), where the recommendations became useless.As an example: I have a playlist, where I've collected hundreds of lighter songs that I like, some from entir...

  • Casual Listener
  • Hi,   I have a bit of an annoying problem with my playlists. I have a few larger ones (3-400+ songs), where the recommendations became useless. As an example: I have a playlist, where I've co...
  • superdwj
  • Visitor
  • 3416 Views
  • 2 replies
  • 7 likes
  • Other
  • 3416 Views
  • 2 replies
  • 7 likes

Cant change display name

PlanPremium Student TrialCountryGBDevice(Samsung Galaxy My Question or IssueHi,I've been trying to change my display name for a while now but I'm not even finding the option. I cant even connect to Facebook. Whenever I try it says I'm already connect...

  • Visitor
  • Plan Premium Student Trial Country GB Device (Samsung Galaxy 😎   My Question or Issue Hi, I've been trying to change my display name for a while now but I'm not even finding the option...
  • DanielTham
  • Composer
  • 455 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 455 Views
  • 1 replies
  • 0 likes

Find history played songs

Is there possible to track a specific song a specifik date if I don't find it in search history?

  • Visitor
  • Is there possible to track a specific song a specifik date if I don't find it in search history?
  • Mozer
  • Composer
  • 667 Views
  • 1 replies
  • 1 likes
  • Pop
  • 667 Views
  • 1 replies
  • 1 likes

[Amazon Echo] Can you assign Echos to different family members?

I'm under Spotify's Family plan and have multiple Echo speakers under my account.Is it possible to assign different Echos - for playing Spotify music - to different family members under my Spotify account?I can change the spotify account in the Alexa...

  • Regular
  • I'm under Spotify's Family plan and have multiple Echo speakers under my account. Is it possible to assign different Echos - for playing Spotify music - to different family members under my Spotify ...
  • Keanu_C
  • Community Legend
  • 865 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 865 Views
  • 1 replies
  • 0 likes

Spotify with Hulu subscription

Plan Spotify Premium with HuluFree/PremiumCountry US Device Sony Smart TV(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a Spotify Premium with Hulu subscription. I...

  • Visitor
  • Plan Spotify Premium with Hulu Free/Premium Country US   Device Sony Smart TV (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,e...
  • Billy-J
  • Spotify Star
  • 614 Views
  • 1 replies
  • 0 likes
  • Login
  • 614 Views
  • 1 replies
  • 0 likes

Can't remove a song from current playlist

Instead of removing the song it simply adds to the end of the playlist, from my desktop (windows)!!

  • Visitor
  • Instead of removing the song it simply adds to the end of the playlist, from my desktop (windows)!!
  • Bethany_Dawn
  • Community Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • Other
  • 449 Views
  • 1 replies
  • 0 likes

remove / block a follower

Hello spotify community, I would like you to help me add an option on the platform to be able to delete or block a follower, since they still do not have this option that several that I know would like to be available already, please help me with thi...

  • Visitor
  • Hello spotify community, I would like you to help me add an option on the platform to be able to delete or block a follower, since they still do not have this option that several that I know would li...
  • Bethany_Dawn
  • Community Legend
  • 750 Views
  • 1 replies
  • 3 likes
  • Account
  • 750 Views
  • 1 replies
  • 3 likes

Solved!! Got hacked and cant recover my Account

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueHi My premium account (under my old email adress)got hacked.I created this account with my Old facebook account that was created with my old email. I have no...

  • Casual Listener
  •   Plan Premium Country Germany Device Samsung Galaxy S10 Operating System Android   My Question or Issue Hi  My premium account (under my old email adress)got hacked. I cr...
  • OneByBoo
  • Roadie
  • 1070 Views
  • 3 replies
  • 0 likes
  • Account
  • 1070 Views
  • 3 replies
  • 0 likes

Cancel Premium Account

Plan =PremiumCountry = USAMy Question or IssueI have followed the instructions (attached) and my account does not show "Your Plan" and "Change Plan". I have went to every single tab on the left and all I can see is this Help us improve your account e...

  • Visitor
  • Plan =Premium Country = USA My Question or Issue I have followed the instructions (attached) and my account does not show "Your Plan" and "Change Plan". I have went to every single tab on the left...
  • OneByBoo
  • Roadie
  • 5710 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 5710 Views
  • 1 replies
  • 0 likes

Connect Facebook to Spotify Error

PlanPremiumCountryTurkeyDevice(iPhone 6s, PC)Operating System(iOS 10,Windows 10) My Question or IssueI had use spotify with my facebook account. Then I created a spotify account with my gmail to manage my artist page and wanted to connect my Facebook...

  • Casual Listener
  • Plan Premium Country Turkey Device (iPhone 6s, PC) Operating System (iOS 10,Windows 10)   My Question or Issue I had use spotify with my facebook account. Then I created a spotify acco...
  • OneByBoo
  • Roadie
  • 1667 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Other
  • 1667 Views
  • 7 replies
  • 0 likes

Can not search my NAME to find my profile

Plan: PremiumCountry: USA DeviceiMac (iOS 10, Catalina), and iPhone 6s*All software has been newly installed and is up to date I use Spotify for playlists to teach Yoga. Students can not search for my name "Elizabeth Amann" to find my profile. I know...

  • Casual Listener
  • Plan: Premium Country: USA   Device iMac (iOS 10, Catalina), and iPhone 6s *All software has been newly installed and is up to date   I use Spotify for playlists to teach Yoga. Stude...
  • musicorumgenius
  • Composer
  • 476 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 476 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Log in failed

PlanPremiumCountryitalyDevice(iPhone XSOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can’t log on my account because1. I don’t remember my password because I changed so many times lately due to access all over the worl...

  • Visitor
  • Plan Premium Country italy Device (iPhone XS Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can’t log on my account because 1. I don’t remember...
  • Ivan
  • Spotify Legend
  • 484 Views
  • 2 replies
  • 0 likes
  • Account
  • 484 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't change username in Spotify App or Web

Hi there team,I signed up to Spotify about three years ago using my email address. I'm at that stage where I want to update my display name but I'm having trouble doing so. There is no option within the web browser and when I try to update this on th...

  • Visitor
  • Hi there team, I signed up to Spotify about three years ago using my email address. I'm at that stage where I want to update my display name but I'm having trouble doing so. There is no option wit...
  • Ivan
  • Spotify Legend
  • 549 Views
  • 1 replies
  • 0 likes
  • Account
  • 549 Views
  • 1 replies
  • 0 likes