Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
4391 Views
0 replies
9 likes
Security

4391 Views
0 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
chiccawith2cs
Visitor
463191 Views
974 replies
110 likes
Account

463191 Views
974 replies
110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1204996 Views
119 replies
117 likes
Account

1204996 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
112846 Views
72 replies
12 likes
Account
Login
Premium

112846 Views
72 replies
12 likes

Spotify claims my country does not match the one set on my profile

Hi, I recently went on vacation to Italy (and played spotify there) and upon returning the Spotify app on my computer (Mac OS 7) claims my country does not match the one set in my profile and thus I cannot access any of my music. I'm based in Seattle...

f_marie
Casual Listener
Hi, I recently went on vacation to Italy (and played spotify there) and upon returning the Spotify app on my computer (Mac OS 7) claims my country does not match the one set in my profile and thus ...
2015-01-23 9:51:53 PM
2015-01-24 3:19:53 AM
MattSuda
Spotify Star
1222 Views
8 replies
0 likes
Login
Other

1222 Views
8 replies
0 likes

Deactivated my Facebook account

Hi, I deactivated my facebook account then realized that I had spotify connected through that account. How can I get that Spotify Premium account back without reactivating my facebook account? Can anyone help me?

agtz1172
Newbie
Hi, I deactivated my facebook account then realized that I had spotify connected through that account. How can I get that Spotify Premium account back without reactivating my faceboo...
2015-01-24 2:09:58 AM
2015-01-24 2:57:23 AM
MattSuda
Spotify Star
235 Views
1 replies
1 likes
Account

235 Views
1 replies
1 likes

Solved!! syncing offline

my tracks wont sync. anyone know what to do

zarifina
Regular
my tracks wont sync. anyone know what to do
2012-07-20 1:07:15 PM
2015-01-23 11:23:56 PM
bklynchedda
Newbie
986 Views
9 replies
0 likes

986 Views
9 replies
0 likes

Solved!! Spotify App does'nt work anymore on Ipod Touch

Hi, The spotify app started crashing on my ipod Touch 1 or 2 weeks ago. Since then, each time I try to open it, the window gets white and stays as is until the opening cancels and brings me back to the home ipod page. I tryied re-installing the app s...

Clément33000
Casual Listener
Hi, The spotify app started crashing on my ipod Touch 1 or 2 weeks ago. Since then, each time I try to open it, the window gets white and stays as is until the opening cancels and brings m...
2015-01-15 2:17:14 PM
2015-01-23 10:47:24 PM
Clément33000
Casual Listener
1303 Views
5 replies
0 likes

1303 Views
5 replies
0 likes

Logging in without Facebook

Hello everyone, I originally subscribed to Spotify with my Facebook account, however, I deactivated the latter and cannot access Spotify anymore. Is there anyway to log into Spotify without using Facebook, even though I used this method at the beginn...

MutenRoshi
Newbie
Hello everyone, I originally subscribed to Spotify with my Facebook account, however, I deactivated the latter and cannot access Spotify anymore. Is there anyway to log into Spotify withou...
2015-01-23 12:55:05 PM
2015-01-23 10:28:03 PM
MattSuda
Spotify Star
224 Views
2 replies
0 likes

224 Views
2 replies
0 likes

Premium to Family

This sounds like the worst question in the world but I cannot determine how to upgrade to a family plan. I am a current premium user who wants to add a non-premium user but I have looked all over the "my account" page and there is nothing referencing...

atlgator
Casual Listener
This sounds like the worst question in the world but I cannot determine how to upgrade to a family plan. I am a current premium user who wants to add a non-premium user but I have looked all over th...
2015-01-18 8:59:51 PM
2015-01-23 10:25:50 PM
MattSuda
Spotify Star
226 Views
4 replies
0 likes

226 Views
4 replies
0 likes

Solved!! Cancellation of Premium

I am trying to cancel premium on the German spotify. The instructions don't work. Any tips?

CatP
Newbie
I am trying to cancel premium on the German spotify. The instructions don't work. Any tips?
2015-01-22 7:42:10 PM
2015-01-23 10:24:11 PM
MattSuda
Spotify Star
298 Views
3 replies
0 likes

298 Views
3 replies
0 likes

Solved!! Premuim not working.

I finished the 30 day trial and a payment of £9.99 was automatically sent via PayPal to Spotify Finance Ltd on the 19th of March. Nothing has changed since then however and I'm still asked to upgrade to premuim. I've tried re-installing the Spotify a...

davidpaulbold
Casual Listener
I finished the 30 day trial and a payment of £9.99 was automatically sent via PayPal to Spotify Finance Ltd on the 19th of March. Nothing has changed since then however and I'm still asked to upgrade...
2014-04-03 11:00:44 AM
2015-01-23 10:20:33 PM
michaela1109
Newbie
588 Views
9 replies
0 likes
Premium

588 Views
9 replies
0 likes

Solved!! syncing devices

I currently have a spotify premium account. Was thinking of getting a family plan for $5 more per month. With my $10 premium, I get one live stream and can sync up to 3 devices. <br><br>I am assuming if I get a single family plan addition...

mcf57
Regular
I currently have a spotify premium account. Was thinking of getting a family plan for $5 more per month. With my $10 premium, I get one live stream and can sync up to 3 devices. &lt;br&am...
2015-01-20 10:14:00 PM
2015-01-23 10:19:33 PM
MattSuda
Spotify Star
514 Views
3 replies
0 likes
Premium

514 Views
3 replies
0 likes

Solved!! Different Premium Prices

I have Spotify both on my phone and IPad and premium is a different price for both? Any idea why? Thanks!

rbrendan17
Newbie
I have Spotify both on my phone and IPad and premium is a different price for both? Any idea why? Thanks!
2015-01-23 10:02:03 PM
2015-01-23 10:16:26 PM
MattSuda
Spotify Star
314 Views
2 replies
0 likes

314 Views
2 replies
0 likes

Can't sign on through Facebook

Hi my name is Alexa and I am having problems logging onto my real Spotify account (this is just a temporary one). I made my account through Facebook and now when I click to log on through FB it says "Spotify cannot connect." When I try using just my ...

axellatorres
Casual Listener
Hi my name is Alexa and I am having problems logging onto my real Spotify account (this is just a temporary one). I made my account through Facebook and now when I click to log on through FB it says ...
2015-01-22 8:33:06 PM
2015-01-23 7:06:20 PM
axellatorres
Casual Listener
283 Views
3 replies
0 likes
Account
Login
Other
Premium

283 Views
3 replies
0 likes

Solved!! Facebook accounted deleted now i cant access my spotify! Please help!

My facebook was deleted by facebook and now i cant access my spotify account... This is a temp... No help anywhere i can find! I cant cancel my subscription or use the account as spotify just tells me to reactivate my fb acc but it was deleted by fb!...

Kaytebg
Casual Listener
My facebook was deleted by facebook and now i cant access my spotify account... This is a temp... No help anywhere i can find! I cant cancel my subscription or use the account as spotify just tells ...
2015-01-23 6:06:25 PM
2015-01-23 6:51:09 PM
MattSuda
Spotify Star
506 Views
5 replies
0 likes
Free
Login
Premium
Subscription

506 Views
5 replies
0 likes

Can't change to US Student Account

I have a premium account. I have tried to switch to get the US student discount but it does not work as it is supposed to. I followed the step-by-step instructions on the Student Discount FAQ page: https://support.spotify.com/us/problems/#!/article/c...

vancitybc2010
Newbie
I have a premium account. I have tried to switch to get the US student discount but it does not work as it is supposed to. I followed the step-by-step instructions on the Student Discount ...
2015-01-23 3:11:32 PM
2015-01-23 5:23:24 PM
MattSuda
Spotify Star
304 Views
1 replies
0 likes
Account
Premium
Subscription

304 Views
1 replies
0 likes

Free Trial charge

I was immediately charged for a free trail?

Izzymaybury
Newbie
I was immediately charged for a free trail?
2015-01-23 11:15:07 AM
2015-01-23 11:29:03 AM
MattSuda
Spotify Star
127 Views
1 replies
0 likes

127 Views
1 replies
0 likes

Used a gift voucher, premium cancelled?

Dear Spotify Team, I registered a gift voucher today that allows me to listen to Spotify Premium for month. However, since I was a premium user before, I'm not sure whether this cancelled my previous premium payment. My last payment was on January 20...

thwagenknecht
Newbie
Dear Spotify Team, I registered a gift voucher today that allows me to listen to Spotify Premium for month. However, since I was a premium user before, I'm not sure whether this cancelled ...
2015-01-23 10:01:19 AM
2015-01-23 10:35:04 AM
MattSuda
Spotify Star
141 Views
1 replies
0 likes

141 Views
1 replies
0 likes

purchased Premium but not activated.

Hi. I purchased Premium having had the basic account with ads. I received a confirmation email but it isn't working on any of my Android devices. I used the 30 day free trial a while back and cancelled before I started to be charged so I don't know i...

ReamonnMacHeil
Casual Listener
Hi. I purchased Premium having had the basic account with ads. I received a confirmation email but it isn't working on any of my Android devices. I used the 30 day free trial a while back and cancell...
2015-01-22 7:28:56 PM
2015-01-23 7:37:16 AM
MattSuda
Spotify Star
201 Views
1 replies
0 likes
Premium

201 Views
1 replies
0 likes

I have stop using the service

Hi my Name is Nikos I have stopped using Spotify but I just saw my bank account that i am charge about it I have checked my DD and nothing is there so would you please let me know how can I stop paying for it completely and if I can get my money back...

Nikolasuk
Casual Listener
Hi my Name is Nikos I have stopped using Spotify but I just saw my bank account that i am charge about it I have checked my DD and nothing is there so would you please let me know how can I stop payi...
2015-01-22 11:53:17 AM
2015-01-23 7:35:58 AM
MattSuda
Spotify Star
229 Views
4 replies
0 likes
Subscription

229 Views
4 replies
0 likes

Need to Change Premium to US Student Premium

I am currently a Spotify Premium user, and have the full $9.99 subscription, but I'm a student and realized there's a $4.99 option. I can't figure out how to switch to the student price. I already looked at the FAQ and followed the first steps to try...

user-removed
Visitor
I am currently a Spotify Premium user, and have the full $9.99 subscription, but I'm a student and realized there's a $4.99 option. I can't figure out how to switch to the student price. I...
2015-01-22 7:35:17 PM
2015-01-23 7:34:43 AM
MattSuda
Spotify Star
276 Views
1 replies
0 likes
Account
Other
Premium
Subscription

276 Views
1 replies
0 likes

Spotify keeps pausing and sonos will not play from it either.

I have removed all my devices, changed my password and countless times "Signed out of everywhere" though everytime I try to play anything on it, it pauses and says someone else is using it. Furthermore when I try to play anything from spotify on my s...

Jonathan_Blake
Casual Listener
I have removed all my devices, changed my password and countless times "Signed out of everywhere" though everytime I try to play anything on it, it pauses and says someone else is using it. Fur...
2015-01-23 4:50:41 AM
2015-01-23 7:27:52 AM
MattSuda
Spotify Star
386 Views
3 replies
0 likes

386 Views
3 replies
0 likes

Do not know password or email account access

Hi, I'm using an account that I've had for many years, having just got Premium for the 0.99p offer. The email account I used to sign up to Spotify has long been deactivated, and I am unable to access it, but I linked my Spotify and Facebook, so for m...

joeeds
Newbie
Hi, I'm using an account that I've had for many years, having just got Premium for the 0.99p offer. The email account I used to sign up to Spotify has long been deactivated, and I am unable to access...
2015-01-22 10:46:23 PM
2015-01-23 6:37:27 AM
MattSuda
Spotify Star
600 Views
2 replies
0 likes
Account
Login
Premium
Subscription

600 Views
2 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Accounts

Forum Posts