Accounts

Playlists disappeared

heres my problemo when i listend to my spotify last night all my playlists just disapeard and i have read the post on how to fix it but it dosent work

Cancel

I have been trying to cancel my subscription that I didn't even start. Money is coming out of my bank account without my permission. It comes out every month. My bank has investigated this and my attorney. "WE" suggest you cancel me and stop charging...

changed my mind about unlimited want back premium!

Hi, here's my issue, i clicked on unlimited, but i saw all the disavantages...and changed my mind!i click on "go back to my premium account" but it keeps saying i will change the account type within .... today. can you help me?

Lost stations and playlist after signing up for premium.

I started using the free trail version on my iPad, I made a couple stations and I got a playlist from what I liked. But after I upgraded to premium, it all disappeared. Is it supposed to be like that? If not, can I get it back? If yes, then why is it...

Lost password and email cant login

Hi My dad lost his Spotify password, and he dont know wich email he have registered either. Its not hes current email adress so it must be an old or alternative one... The only thing he is sure about is hes Username. The information was lost when hes...

Subscriptions

I am currently paying for Premium and have been for the last year although now on my account it says i am on free and its asking me to upgrade to Premium. I have checked my account and the money is being taken from my paypal every month . What should...

Facebook connecting with wrong spotify account

When I log in to spotify on my phone or windows with my facebook credentials (Like I always did) it connects to account 11102559084, this account doesn't have premium and my playlists and according to my payment info account 1158909802 is the one I p...

My girlfriend didnt receive the digital gift card I bought her

Hello, I purchased a 1 month digital gift card to offer to my girlfriend. Wanted to do her a surprise but actually she didnt received anything in her email box! Still, I have received an email receipt for the purchase: "Dear Customer,Thank you for pu...

gift card issues

hi everyone Im also having trouble with a gift card i gave to a friend i sent her gift card to her work email address, which she then forwarded to her personal address, and from there, she followed the link to redeem her gift. Only problem is she has...

I cant delete my facebook because it is linked to my spotify!

I have been trying to delete my facebook because I hate it but I can't because it is linked to my spotify account. I would try remaking a regular spotify account that isnt linked to facebook but I have premium on the account that I do have (also a lo...

I Can't Edit Profile

Hi everyone, Im writing because my friend who i bought a subscription for cannot add her email address to the profile. We followed the link to redeem the gift card and it would not allow us to add her email address despite using that address to login...

Can't login to original spotify account anymore

I accidentally deleted the spotify app from my facebook account and when i tried to log back onto spotify using my facebook account it kept making me new accounts. my originak acount i had still exists as i found it after looking through my friends, ...

2 accounts linked to my facebook

Hi! I made the mistake of linking my facebook account to a new one I created. I've decided I would like to keep the old one and not the new one and I have already disconnected the new one from my facebook account but I seem to have still lost all of ...

Won't allow credit card number change

My old debit card has expired, however I was issued a completely different card number. I went to the subscription and payment change page, entered my new card information and got a message saying my info could not be updated. I'd rather not have to ...

Two Accounts, One Facebook

Hi. I am signed in under my facebook account to spotify but when I logged in again today, it logged me in as a new user. I can still see and actually follow my old spotify account, also linked to my facebook account. How can I merge these two. I want...

New card causing problems

I got a message that Spotify tried to use my card on file. This card was just cancelled and replaced by a new card. I attempted to put the new card in twice and it failed. This is not a problem with the card, as I have used it routinely. It seems imp...

Spotify charges for premium, but I can't use it

I have been paying for Spotify Premium, and suddenly I can't log in anymore. Spotify has charged me 9,95e 16.10.2013 for Premium, but when I look at my account information here in Spotify, it says that I have only Spotify Free. And I can't log in to ...

How to cancel subscription when im not allowed to use @ in my usename which is my email address?