Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
2 weeks ago
Meghanleegill
Casual Listener
4807 Views
1 replies
9 likes
Security

4807 Views
1 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
a week ago
Ryankewley
Newbie
466828 Views
976 replies
111 likes
Account

466828 Views
976 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1206153 Views
119 replies
117 likes
Account

1206153 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
114833 Views
72 replies
12 likes
Account
Login
Premium

114833 Views
72 replies
12 likes

Account Recovery

Hello, I recently tried to merge my Facebook-connected account with my email account, and found the playlists, friends, saved songs and other information of my Facebook-connnected account had disappeared, and what remained was what was on my email ac...

alonzovirata
Casual Listener
Hello, I recently tried to merge my Facebook-connected account with my email account, and found the playlists, friends, saved songs and other information of my Facebook-connnected ac...
2018-10-02 10:59:12 AM
2018-10-08 8:57:31 PM
Jose_M
Spotify Star
472 Views
1 replies
1 likes
Account

472 Views
1 replies
1 likes

Facebook was hacked, can't use Spotify

PlanPremiumCountryUSA DeviceLG X PowerOperating SystemUnknown My Question or IssueMy Facebook profile was hacked, and I cannot get it back. It may have been deleted. This means I can't use Spotify. Is there anything I can do to either recover, move o...

JayceCM
Casual Listener
Plan Premium Country USA Device LG X Power Operating System Unknown My Question or Issue My Facebook profile was hacked, and I cannot get it back. It may have been de...
2018-10-08 6:56:00 AM
2018-10-08 7:32:51 PM
Loxer
Community Legend
580 Views
3 replies
0 likes
Account
Login
Premium
Subscription

580 Views
3 replies
0 likes

Superuser Contribution How

How do I contact Spotify support? Having trouble with "premium for family" not working.

Tokster
Newbie
How do I contact Spotify support? Having trouble with "premium for family" not working.
2017-11-16 12:08:38 PM
2018-10-08 3:58:22 PM
Daisy
Spotify Legend
288 Views
1 replies
0 likes
Account
Login
Premium
Subscription

288 Views
1 replies
0 likes

Solved!! my facebook account was deactivated by facebook .. i can't connect to my premium spotify account

my account which is linked with my old facebook account is no longer reachable because facebpook deactivated it what can i do to link my premium spotify to my email ?

user-removed
Visitor
my account which is linked with my old facebook account is no longer reachable because facebpook deactivated it what can i do to link my premium spotify to my email ?
2018-10-02 9:50:51 AM
2018-10-08 3:53:51 PM
Jose_M
Spotify Star
7094 Views
12 replies
1 likes
Account
Login

7094 Views
12 replies
1 likes

Solved!!Superuser Contribution Not receiving password resets in my emails

I've been tryng to change the password for days and have not recieve any emails to do so. I can not log on to make changes that I need to make because of it.. I've double check the email address over and to make sure it is correct and it is...so Idk ...

xuqz88
Newbie
I've been tryng to change the password for days and have not recieve any emails to do so. I can not log on to make changes that I need to make because of it.. I've double check the email address over...
2017-11-15 6:47:24 PM
2018-10-08 2:22:25 PM
Daisy
Spotify Legend
364 Views
1 replies
0 likes
Account
Free
Login
Premium
Security

364 Views
1 replies
0 likes

Superuser Contribution How can I ask for a refund?

I got the family member plan but my brothers can´t log in so I would like a refund, how can I get it? I got the plan today

quezadilla1503
Newbie
I got the family member plan but my brothers can´t log in so I would like a refund, how can I get it? I got the plan today
2017-11-15 7:36:35 PM
2018-10-08 2:19:13 PM
Daisy
Spotify Legend
255 Views
1 replies
0 likes

255 Views
1 replies
0 likes

Superuser Contribution Account hacked - email/password changed

Hi, It seems that my Spotify Premium account has been hacked. Another person is playing music and creating playlists on my account, and they have changed the email/password connected to it. As such I cannot change my account details back, and the con...

kimdb
Newbie
Hi, It seems that my Spotify Premium account has been hacked. Another person is playing music and creating playlists on my account, and they have changed the email/password connected to it. ...
2017-11-15 9:42:43 PM
2018-10-08 2:15:38 PM
Daisy
Spotify Legend
435 Views
1 replies
0 likes

435 Views
1 replies
0 likes

Account hacked

You are my last hope. My account has been hacked and somebody is connecting and using my premium account. I wouldn't mind that much if my music wasn't stopped by the hacker when he/she wants to enjoy spotify at the same times as me... I can connect v...

kiou2
Casual Listener
You are my last hope. My account has been hacked and somebody is connecting and using my premium account. I wouldn't mind that much if my music wasn't stopped by the hacker when he/she wants...
2018-10-06 1:28:20 PM
2018-10-08 8:59:06 AM
Maxim
Spotify Star
705 Views
7 replies
0 likes
Login
Premium
Security

705 Views
7 replies
0 likes

Recovering a deleted account

PlanFreeCountrySingaporeDeviceSamsung S7Operating SystemWindows 10, android My Question or Issue Hi, I deleted an account with the same username a couple months back and I would like to recover it, or just the playlists attached to that account. I ca...

gaucetank
Newbie
Plan Free Country Singapore Device Samsung S7 Operating System Windows 10, android My Question or Issue Hi, I deleted an account with the same username a couple months back and...
2018-10-08 6:12:43 AM
2018-10-08 8:47:58 AM
Maxim
Spotify Star
299 Views
1 replies
0 likes
Account

299 Views
1 replies
0 likes

Solved!! Spotify Premium for Students program limitations

My Question or IssueI removed my daughter from our Spotify Family account. Now that she attends college in another city she signed up for Spotify Premium for Student account as she also wanted the included Hulu subscription. At our home she watched H...

hess16
Casual Listener
My Question or Issue I removed my daughter from our Spotify Family account. Now that she attends college in another city she signed up for Spotify Premium for Student account as she ...
2018-09-30 4:27:55 AM
2018-10-08 3:33:16 AM
hess16
Casual Listener
1051 Views
2 replies
1 likes
Account
Other
Premium

1051 Views
2 replies
1 likes

Community Account Info deleted

Somehow I lost all my community account information. It says I'm a newbie and only have created one topic (this will be #2), but I've FOR SURE posted things beofre with this account. I also lost my user name. Before I just changed it back to this use...

spookidiga
Casual Listener
Somehow I lost all my community account information. It says I'm a newbie and only have created one topic (this will be #2), but I've FOR SURE posted things beofre with this account. &...
2018-10-06 1:56:19 PM
2018-10-07 12:28:14 AM
Keanu_C
Community Legend
346 Views
1 replies
1 likes
Account

346 Views
1 replies
1 likes

Solved!! [Security hole] Remote control devices on other networks through Spotify Connect

Hello community This is a serious security hole I've found on my Spotify Connect. If you have connected your Spotify to other devices, and now I'm able to control and connect that device even though I'm on an another network and on a far distance fro...

hizmano
Casual Listener
Hello community This is a serious security hole I've found on my Spotify Connect. If you have connected your Spotify to other devices, and now I'm able to control and connect that device eve...
2018-09-30 9:59:16 AM
2018-10-07 10:33:34 PM
jsannn
Community Legend
19289 Views
5 replies
3 likes

19289 Views
5 replies
3 likes

Solved!! Issue to activate an account for a Family member

Plan : PremiumCountry: Belgium Device: iPhone SEOperating System : IOS 12My Issue:When creating a new account of my Family Plan, I put his email address, but when receiving his invitation, he has always the same error message saying his email address...

Quendra
Casual Listener
Plan : Premium Country: Belgium Device: iPhone SE Operating System : IOS 12 My Issue: When creating a new account of my Family Plan, I put his email address, but when receiving h...
2018-10-07 2:21:54 PM
2018-10-07 9:11:25 PM
Quendra
Casual Listener
651 Views
2 replies
1 likes
Account
Login
Premium

651 Views
2 replies
1 likes

Retrieving a spotify account that was linked to a deleted Facebook account

My Question or Issue I just recently found out that the account I was using and paying for (Premium) was an account that was created via my old Facebook account which I’ve deleted (not deactivated) about 2 months ago. Unfortunately, I logged out of S...

alygorrecal
Newbie
My Question or Issue I just recently found out that the account I was using and paying for (Premium) was an account that was created via my old Facebook account which I’ve deleted (not...
2018-10-07 3:42:41 PM
2018-10-07 8:23:41 PM
Jose_M
Spotify Star
454 Views
1 replies
1 likes
Account
Premium
Subscription

454 Views
1 replies
1 likes

Solved!! Didn’t verify email in time for Family spotify

PlanPremium for FamilyCountry SingaporeDeviceiphone 6sOperating SystemiOS 10 My Question or IssueI didn’t verify my address in time and now my account is switched back to Free from Spotify Family ... what should I do now?

fookaikai
Newbie
Plan Premium for Family Country Singapore Device iphone 6s Operating System iOS 10 My Question or Issue I didn’t verify my address in time and now my account is switched back t...
2018-10-07 5:01:56 PM
2018-10-07 8:16:01 PM
Jose_M
Spotify Star
1193 Views
1 replies
1 likes
Account
Premium
Subscription

1193 Views
1 replies
1 likes

Account error

Hi my name is Shabeehi had a Spotify premium account for 6 months and now when I try to login with my Facebook account it keeps giving me the 408 error and I cannot access my songs that I downloaded at all not can I access the account please help tha...

Shabeeh
Newbie
Hi my name is Shabeeh i had a Spotify premium account for 6 months and now when I try to login with my Facebook account it keeps giving me the 408 error and I cannot access my songs that I downloade...
2018-10-06 4:47:42 PM
2018-10-06 12:40:59 AM
Billy-J
Spotify Star
469 Views
1 replies
0 likes
Account
Login

469 Views
1 replies
0 likes

About two payments the same month

PlanPremiumCountry Norway Device(Samsung Galaxy S8)Operating System(Ansroid, Windows 10) My Question or IssueI have two payments to spotify during one month. I can just find one account linked to Spotify. Can you help me with this? From, Kristine

user-removed
Visitor
Plan Premium Country Norway Device (Samsung Galaxy S8) Operating System (Ansroid, Windows 10) My Question or Issue I have two payments to spotify during one month. I can ...
2018-10-06 7:36:19 PM
2018-10-06 11:27:28 PM
Loxer
Community Legend
331 Views
1 replies
0 likes
Account
Premium
Security

331 Views
1 replies
0 likes

Solved!! Leave facebook login and using only email login instead

PlanPremiumCountryHungary DeviceiPhone SEOperating SystemiOS 12 My Question or IssueI am planning to delete my facebook account, but i want to use Spotify Premium in the future with my email address (which is already my facebook registrated email add...

user-removed
Visitor
Plan Premium Country Hungary Device iPhone SE Operating System iOS 12 My Question or Issue I am planning to delete my facebook account, but i want to use Spotify Premium in the...
2018-10-06 9:07:06 PM
2018-10-06 11:24:05 PM
Loxer
Community Legend
371 Views
1 replies
0 likes
Account
Login

371 Views
1 replies
0 likes

Solved!!Superuser Contribution Can't change my country because of email

PlanFreeCountryGermany Operating SystemWindows 10My Question or Issue I am trying to change my region to Germany because I moved but I can't because whenever I try to click 'Save' while editing the country, I get a red message saying 'We're sorry, th...

CaptainSlapper
Casual Listener
Plan Free Country Germany Operating System Windows 10 My Question or Issue I am trying to change my region to Germany because I moved but I can't because whenever I try to ...
2018-10-02 9:31:59 AM
2018-10-06 3:37:42 PM
CaptainSlapper
Casual Listener
1140 Views
2 replies
0 likes
Account
Other

1140 Views
2 replies
0 likes

difference between label and tag

What is the difference between label and tag when posting? Spotify, we're not mind-readers; we don't know how you use this metadata, or the intention of it. Label and tag can mean very similiar things or even be used interchangably in software.

spookidiga
Casual Listener
What is the difference between label and tag when posting? Spotify, we're not mind-readers; we don't know how you use this metadata, or the intention of it. Label and tag can mean very si...
2018-10-06 1:58:53 PM
2018-10-06 2:48:45 PM
Jose_M
Spotify Star
519 Views
1 replies
2 likes
Account

519 Views
1 replies
2 likes

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