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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8575 Views
  • 1 replies
  • 9 likes
  • Security
  • 8575 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476467 Views
  • 978 replies
  • 111 likes
  • Account
  • 476467 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208290 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208290 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119454 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119454 Views
  • 72 replies
  • 12 likes

Hacked account all playlists removed

I wanted to listen to my Spotify today and I couldn’t log in so I thought I forgot my password so I reset it and made a new password and logged in and all my playlists were gone ! I only had two playlists with some German music I have never seen befo...

  • Newbie
  • I wanted to listen to my Spotify today and I couldn’t log in so I thought I forgot my password so I reset it and made a new password and logged in and all my playlists were gone ! I only had two play...
  • Sebasty
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Unable to log in.

I use the free app for half an hour and I didn't have any problems until now.I enter the correct username and password (it's okay on my tablet), I don't use an e-mail or FacebookIt says "Unable to login. Either username or password is incorrect"Often...

  • Newbie
  • I use the free app for half an hour and I didn't have any problems until now. I enter the correct username and password (it's okay on my tablet), I don't use an e-mail or Facebook It says "Un...
  • Evve321
  • Newbie
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

i cant change the nation of my account

i am trying to change my country from italy to new zeland but it doesen''t work.

  • Casual Listener
  • i am trying to change my country from italy to new zeland but it doesen''t work.
  • Harryx001
  • Newbie
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

Solved!! My account is hacked

Hello, I received an email today (May, 9, 2018) from spotify, told me that my email change to perdona******@gmail.com .I never change my email to that. My account seems to be hijacked by someone. I can not login anymore. Please help to get my account...

  • Newbie
  • Hello,   I received an email today (May, 9, 2018) from spotify, told me that my email change to perdona******@gmail.com . I never change my email to that. My account seems to be hij...
  • Maxim
  • Spotify Star
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

Premium account hijacked

Hi!This morning I found out that someone has changed both my email address and password on my Spotify account around 1am, cheeky **bleep**. And for some reason, Spotify didn't bother to ask for my confirmation, so I'd like Spotify to close that accou...

  • Newbie
  • Hi! This morning I found out that someone has changed both my email address and password on my Spotify account around 1am, cheeky **bleep**.  And for some reason, Spotify didn't bother to ask f...
  • Maxim
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

cant change the nickname account apparently..

i had created my old spotify account withouth facebook, and just after i linked them.i deleted my facebook account almost an year ago and i though i had lost my spotify account forever, but actually i just found it and logged it somehow, the name got...

  • Casual Listener
  • i had created my old spotify account withouth facebook, and just after i linked them. i deleted my facebook account almost an year ago and i though i had lost my spotify account forever, but actuall...
  • user-removed
  • Not applicable
  • 818 Views
  • 5 replies
  • 0 likes
  • Account
  • 818 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Community Account - Signature

Hey Friends, I would like to add a signature to my Community-Account so everywhere I post something you see some links to my socialmedia or spotify account. I saw that this was possible under the tab 'personal information' in the early days but i can...

  • Gig Goer
  • Hey Friends,   I would like to add a signature to my Community-Account so everywhere I post something you see some links to my socialmedia or spotify account.   I saw that this was poss...
  • michi_palaceone
  • Gig Goer
  • 787 Views
  • 1 replies
  • 1 likes
  • Account
    Other
  • 787 Views
  • 1 replies
  • 1 likes

Superuser Contribution Changed phone: lost premium account but still charged

Hello, I have recently changed phone device (my old phone as well as the new one use android op. system). When I logged into Spotify from my new device I noticed that I no longer have Premium account but I was charged as if I have Premium account. I ...

  • Casual Listener
  • Hello,    I have recently changed phone device (my old phone as well as the new one use android op. system). When I logged into Spotify from my new device I noticed that I no longer have ...
  • antonisloizou88
  • Casual Listener
  • 1460 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 1460 Views
  • 2 replies
  • 0 likes

Solved!! Password reset not working

Apparently I've forgotten my password. I've tried to reset it via the "Forgot your password?" link several times over the past 2 weeks. I also opened a case (#00863814) but didn't get any further with that, either. I've checked my spam, nothing. I di...

  • Visitor
  • Apparently I've forgotten my password. I've tried to reset it via the "Forgot your password?" link several times over the past 2 weeks. I also opened a case (#00863814) but didn't get any further...
  • drunksaint
  • Casual Listener
  • 86165 Views
  • 28 replies
  • 4 likes
  • Account
    Login
  • 86165 Views
  • 28 replies
  • 4 likes

Can’t get my premium back While travelling

I’m Canadian currently traveling. My most recent premium account was based in Australia as I was living there for two years. I’ve been travelling Asian for 1.5month with an Indonesian SIM card. My premium has just expired and I can’t grt it back as s...

  • Casual Listener
  • I’m Canadian currently traveling. My most recent premium account was based in Australia as I was living there for two years.  I’ve been travelling Asian for 1.5month with an Indonesian SIM card....
  • Maxim
  • Spotify Star
  • 546 Views
  • 3 replies
  • 0 likes
  • 546 Views
  • 3 replies
  • 0 likes

Log-in issuses

I'm having problems logging in to my account (this is a second account, I had to make to post on the community)the original account is not linked to Facebook, I have used all my known emails, I know exactly what the password is, also when I log on to...

  • Regular
  • I'm having problems logging in to my account (this is a second account, I had to make to post on the community) the original account is not linked to Facebook, I have used all my known emails, ...
  • user-removed
  • Not applicable
  • 464 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 464 Views
  • 1 replies
  • 0 likes

I have premium subscription. Presale passwords ?

Spotify presale offer. Trying to buy tickets for john legend and I'm not to sure how to find this presale pAssword.

  • Newbie
  • Spotify presale offer.  Trying to buy tickets for john legend and I'm not to sure how to find this presale pAssword.  
  • user-removed
  • Not applicable
  • 1010 Views
  • 2 replies
  • 0 likes
  • 1010 Views
  • 2 replies
  • 0 likes

Presale code needed for a vet and daughter for Tash in Raleigh, NC

I am new to Spotify Premium and I am not able to get a presale code for Tash Sultana in Raleigh. I am a veteran and hop to take my daughter too. Hope someone can help.

  • Newbie
  • I am new to Spotify Premium and I am not able to get a presale code for Tash Sultana in Raleigh. I am a veteran and hop to take my daughter too. Hope someone can help.
  • user-removed
  • Not applicable
  • 911 Views
  • 1 replies
  • 1 likes
  • Other
  • 911 Views
  • 1 replies
  • 1 likes

Superuser Contribution Offline loggin problem

I can log in cuz said im not connected to Internet, what happend?

  • Newbie
  • I can log in cuz said im not connected to Internet, what happend?
  • Alfredo
  • Roadie
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change location

Hi, I'm now living in Canada, but my subscription is still based in the U.K. I tried to go in and update my profile location but the country box was greyed out. I then tried to enter my Canadian bank account details and it said the bank details didn'...

  • Newbie
  • Hi, I'm now living in Canada, but my subscription is still based in the U.K. I tried to go in and update my profile location but the country box was greyed out. I then tried to enter my Canadian bank...
  • Alfredo
  • Roadie
  • 775 Views
  • 1 replies
  • 0 likes
  • Premium
  • 775 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Trouble

I am having trouble getting into my account. It is saying that it does not match a Spotify account. I used the exact email I always use along with the correct password. When I try to sign up, it kicks me out of the app after I'm at the end of the reg...

  • Newbie
  • I am having trouble getting into my account. It is saying that it does not match a Spotify account. I used the exact email I always use along with the correct password. When I try to sign up, it kick...
  • Alfredo
  • Roadie
  • 475 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Password reset not working

I have reset my password multiple times, and I am still being told that the password or username is incorrect, when I know that both are. Any help?

  • Newbie
  • I have reset my password multiple times, and I am still being told that the password or username is incorrect, when I know that both are. Any help?
  • Alfredo
  • Roadie
  • 592 Views
  • 1 replies
  • 0 likes
  • Free
  • 592 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for premium but not getting it!

Can someone PLEASE help me? Over the years I have created several Spotify accounts mainly because I have either forgotten I have it or forgotten password etc. On my last account I decided to go for premium which I loved, and here is where it gets com...

  • Newbie
  • Can someone PLEASE help me?  Over the years I have created several Spotify accounts mainly because I have either forgotten I have it or forgotten password etc.  On my last account I decided...
  • Alfredo
  • Roadie
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updating password with no e-mail

I was having issues with logging in because I linked my account with FB and I deactivated it. So I re-activated it and it logged me in just fine. I tried to log in to make some changes and it wouldn't accept my password even though I just used it. I ...

  • Newbie
  • I was having issues with logging in because I linked my account with FB and I deactivated it. So I re-activated it and it logged me in just fine. I tried to log in to make some changes and it wouldn'...
  • Alfredo
  • Roadie
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes