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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4950 Views

0 replies

6 likes

  • 4950 Views
  • 0 replies
  • 6 likes

[Android] Spotify pausing itself when charging phone

PlanFreeCountryPolandDeviceSamsung Galaxy A40, Samsung Galaxy A41, Motorola moto g42, Samsung Galaxy A42 5G, Xiaomi Redmi 9 - tried on some smartphonesOperating SystemAndroid My Question or IssueSpotify pausing itself when charging phone. It pausing ...

Newbie

Plan Free Country Poland Device Samsung Galaxy A40, Samsung Galaxy A41, Motorola moto g42, Samsung Galaxy A42 5G, Xiaomi Redmi 9 - tried on some smartphones Operating System Android &nbs...

21 Views

0 replies

0 likes

  • 21 Views
  • 0 replies
  • 0 likes

Superuser Contribution App crashing when clicking subtitles in podcast.

PlanFree/PremiumCountryUsaDeviceSamsung s25Operating SystemAndroid My Question or Issue When playing a podcast, I was trying to highlight and copy a subtitle in a podcast. It crashed the whole app. Easily repeatable.

Newbie

Plan Free/Premium Country Usa Device Samsung s25 Operating System Android    My Question or Issue   When playing a podcast, I was trying to highlight and copy a subtitle in ...

Eni

Moderator

34 Views

1 replies

0 likes

Android
bug
Crash
podcast
Samsung
subtitle
  • 34 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where is the play in the background setting?

There is a new notification when I open spotify asking me to turn on background play (or something like that, but there is no button that links directly to the phrase used by Spotify. The closest I found is 'Pause app activity if unused' but this has...

Visitor

There is a new notification when I open spotify asking me to turn on background play (or something like that, but there is no button that links directly to the phrase used by Spotify. The closest I f...

Ivelina

Moderator

21940 Views

6 replies

1 likes

  • 21940 Views
  • 6 replies
  • 1 likes

Superuser Contribution [Android Auto] Larger playlists do not load when offline

Plan Premium Country USA Device Pixel 9 (also tested with Pixel 7) Operating System Android 16 My Question or Issue In one of the last updates, I have had a new issue with using Spotify in Android Auto. When I go to select most playlists, they'll loa...

Casual Listener

Plan Premium Country USA Device Pixel 9 (also tested with Pixel 7) Operating System Android 16   My Question or Issue In one of the last updates, I have had a new issue with ...

VooXiD

Newbie

1461 Views

18 replies

2 likes

android auto
infinite loading
not loading
not responding
Playlist issues
  • 1461 Views
  • 18 replies
  • 2 likes

Is Premium Duo or Student or Family also getting lossless media quality?

PlanPremium DuoCountryUnited StatesDeviceSamsung Galaxy S25 [v9.0.76.1126], Macbook Pro 16 Nov 2023 [(Apple Silicon)1.2.72.438.g8c88c31c], Windows 11 [https://apps.microsoft.com/detail/9ncbcszsjrsb])Operating System(Android 15, Mac OS 15.5, Windows 1...

Newbie

  Plan Premium Duo Country United States Device Samsung Galaxy S25 [v9.0.76.1126], Macbook Pro 16 Nov 2023 [(Apple Silicon) 1.2.72.438.g8c88c31c], Windows 11 [https://apps.microsoft.com/d...

Sledgwick

Newbie

209 Views

2 replies

0 likes

Android 15
audio quality
lossless
  • 209 Views
  • 2 replies
  • 0 likes

Superuser Contribution All Playlists Empty & Unplayable on Android – Proposed Fixes Not Working

PlanFreeCountryCzech RepublicDeviceAny current Android deviceOperating SystemAndroid (e.g., 15)My Question or IssueI’m experiencing the same issue described in the previous topic marked as solved: upon logging in, every playlist is empty, and I can’t...

Regular

Plan Free Country Czech Republic Device Any current Android device Operating System Android (e.g., 15) My Question or Issue I’m experiencing the same issue described in the previous topic ma...

fcarpenter_

Casual Listener

4164 Views

45 replies

12 likes

  • 4164 Views
  • 45 replies
  • 12 likes

Superuser Contribution Now Playing bar suddenly stops

PlanPremiumCountryUKDeviceSamsung S24+Operating SystemAndroid 14 My Question or IssueFor the last few days the Now Playing bar in the Android pulldown menu suddenly stops progressing (not sure how to describe this so here's a picture)To fix it I have...

Music Fan

Plan Premium Country UK Device Samsung S24+ Operating System Android 14   My Question or Issue For the last few days the Now Playing bar in the Android pulldown menu suddenly stops pro...

stupidmaninthewindow

Music Fan

1900 Views

14 replies

0 likes

  • 1900 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution Turn off video

Plan Premium Country Canada Device Samsung s10e Operating System Android 12 My Question or Issue Harley quinn and joker podcast trailer will always play with video even with data saver on and canvas off and stream audio only on. I would like a way to...

Gig Goer

Plan Premium Country Canada Device Samsung s10e Operating System Android 12 My Question or Issue   Harley quinn and joker podcast trailer will always play with video even wit...

parent123

Casual Listener

88421 Views

104 replies

64 likes

  • 88421 Views
  • 104 replies
  • 64 likes

Superuser Contribution Spotify queue shuffles when connecting to car Bluetooth and opening the app

When opening the Spotify app (either from when it's closed or unlocking my phone) when connecting to car's Bluetooth, my queue reshuffles my current playlist. My phone is a Samsung Galaxy S22 and I have Spotify Premium. This has been happening since ...

Music Fan

When opening the Spotify app (either from when it's closed or unlocking my phone) when connecting to car's Bluetooth, my queue reshuffles my current playlist. My phone is a Samsung Galaxy S22 and I h...

Maria

Moderator

2527 Views

5 replies

2 likes

  • 2527 Views
  • 5 replies
  • 2 likes

Lyrics scroll faster than the song

Plan PremiumCountry NigeriaDevice redmi K50 Operating system Android Fault informationWhen playing a song, the lyrics and progress bar scroll significantly faster than the song.This problem is most likely caused by Crossfade. The lyrics scrolling off...

Casual Listener

Plan  Premium Country  Nigeria Device  redmi K50  Operating system   Android    Fault information When playing a song, the lyrics and progress bar s...

96 Views

0 replies

0 likes

Lyrics are faster than songs
Ongoing Issues
Wrong Lyrics
  • 96 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Bluetooth audio skipping / glitching / stuttering / popping on Android

Related thread here. Does anyone know how to accomplish the above with an Android S23? I go into the Security and Privacy section; however, there is nothing there for Bluetooth. This skipping just started happening about a month ago and I am about to...

Casual Listener

Related thread here.    Does anyone know how to accomplish the above with an Android S23? I go into the Security and Privacy section; however, there is nothing there for Bluetooth. This...

wtz-44

Newbie

679 Views

9 replies

0 likes

Android
bluetooth
glitching
popping
skipping
stuttering
  • 679 Views
  • 9 replies
  • 0 likes

Superuser Contribution From a distance

I want to be able to start, play, and turn off the music even if I'm not physically there.

Casual Listener

I want to be able to start, play, and turn off the music even if I'm not physically there.

OscarDC

Moderator

171 Views

5 replies

0 likes

  • 171 Views
  • 5 replies
  • 0 likes

Superuser Contribution When changing between playback devices, the playlist is started from the beginning

PlanPremiumCountryUSADeviceSamsung Galaxy S21 FE, Google home miniOperating SystemAndroid 14My Question or IssueAs of recently, whenever I switch between my phone and google home mini or vice versa, whatever playlist I am listening to starts back fro...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S21 FE, Google home mini Operating System Android 14 My Question or Issue As of recently, whenever I switch between my phone and google home mi...

PassionKitten

Newbie

8435 Views

81 replies

15 likes

  • 8435 Views
  • 81 replies
  • 15 likes

Superuser Contribution Can't connect with my Android Wear OS Mont Blanc Summit 2+ watch

PlanFree/PremiumCountry DeviceMont Blanc Summit 2+Operating SystemAndroid Wear OS My Question or IssueHi there,I can't connect to Spotify with my watch since beginning of August. I tried to reinitialize the watch but it still doesn't work. Either I g...

Regular

Plan Free/Premium Country   Device Mont Blanc Summit 2+ Operating System Android Wear OS   My Question or Issue Hi there, I can't connect to Spotify with my watch since beginning...

Jon781

Regular

522 Views

9 replies

1 likes

  • 522 Views
  • 9 replies
  • 1 likes

Superuser Contribution App not working/ constantly loading

Plan Premium Country United Kingdom Device Galaxy S24 running Android 15 My Question or Issue When opening the app, the home section does not load at all. My library takes about 10minutes to load, and even then not all playlists load. When playing an...

Casual Listener

Plan Premium Country United Kingdom Device Galaxy S24 running Android 15   My Question or Issue   When opening the app, the home section does not load at all. My library...

kkbean

Casual Listener

3597 Views

21 replies

2 likes

  • 3597 Views
  • 21 replies
  • 2 likes

Superuser Contribution Local files not syncing to android anymore

PlanPremiumCountryUSADeviceNote 9Operating SystemAndroid 10 My Question or IssueI used the feature where you sync local files from desktop to mobile for about a year without any issues. However, recently my phone hasnt been syncing any newly added so...

Music Fan

  Plan Premium Country USA Device Note 9 Operating System Android 10   My Question or Issue I used the feature where you sync local files from desktop to mobile for about a year ...

modiX91

Music Fan

14207 Views

37 replies

0 likes

  • 14207 Views
  • 37 replies
  • 0 likes

Solved!!Superuser Contribution Spotify App for Android TV doesn't work

PlanPremiumCountryArgentinaDevicePhilips Full HD Android TVOperating SystemAndroid TV My Question or IssueThe Spotify app for Android TV is not working. Songs play for 8 seconds without sound and then skip to the next song, again without sound. Other...

Casual Listener

Plan Premium Country Argentina Device Philips Full HD Android TV Operating System Android TV   My Question or Issue The Spotify app for Android TV is not working. Songs play for 8 seco...

Shred00

Gig Goer

47930 Views

208 replies

31 likes

  • 47930 Views
  • 208 replies
  • 31 likes

Gapless playback still broken on devices (Chromecast, Tesla, LG TV App)

PlanPremiumCountryNLDeviceTested on Chromecast, Tesla and LG TV app, via a Samsung S23 on the latest Android. My Question or IssueMany music albums consist of songs that span multiple tracks. When usings Spotify on an external device, Spotify inserts...

Newbie

Plan Premium Country NL Device Tested on Chromecast, Tesla and LG TV app, via a Samsung S23 on the latest Android.   My Question or Issue Many music albums consist of songs that span mul...

rndm2

Regular

825 Views

2 replies

1 likes

Breaks
Chromecast
gapless
LG TV
playback
Silence
Tesla
  • 825 Views
  • 2 replies
  • 1 likes

Superuser Contribution Android reset deleted ALL my playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAll my playlists were wiped out when my Android was reset. I have the Spotify playlists on my...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue All my ...

Yordan

Moderator

122 Views

4 replies

0 likes

  • 122 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playback slider in music is not working but works in podcast.

Since the recent update, the playback slider isn't working. Usually we could drag and choose the time point of interest to listen or when a specific lyric is tapped it starts playing from that point. But now both of these are completely unresponsive....

Visitor

Since the recent update, the playback slider isn't working. Usually we could drag and choose the time point of interest to listen or when a specific lyric is tapped it starts playing from that point....

Denis488

Visitor

561 Views

3 replies

0 likes

  • 561 Views
  • 3 replies
  • 0 likes