Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
To whom it may concern, I just bought an Acer Iconia tablet A510 with android 4.0 and a Bluetooth Dongle - RCA "aptX WTX-500 advance accoustic". The system work well and suceed to transmit well the music in Bluetooth but unfortunatelly the music stop...
To whom it may concern, I just bought an Acer Iconia tablet A510 with android 4.0 and a Bluetooth Dongle - RCA "aptX WTX-500 advance accoustic". The system work well and suceed to transmi...
Casual Listener
1618 Views
1 replies
0 likes
So it's great that we now have folders, but that is made totally useless by the fact that all the downloaded playlists come above them! Is there any way to hide the downloaded play lists? They come up under the folders section as well anyway!
So it's great that we now have folders, but that is made totally useless by the fact that all the downloaded playlists come above them! Is there any way to hide the downloaded play lists? ...
Regular
502 Views
2 replies
1 likes
Hi, I downloaded the Spotify App for my phone, but it won't work anymore because it wants me to upgrade to premium. I don't want premium. Is there a way to just use the free version on my phone?
Hi, I downloaded the Spotify App for my phone, but it won't work anymore because it wants me to upgrade to premium. I don't want premium. Is there a way to just use the free version on my phone?
Community Legend
1163 Views
3 replies
0 likes
Some tracks will sync, some will only play when online mode, but go grey when not even though synced, phone syncs for 10 minutes every time it gets internet connection, new sync " download " when disconnected sim card to sd card New facebook implemen...
Some tracks will sync, some will only play when online mode, but go grey when not even though synced, phone syncs for 10 minutes every time it gets internet connection, new sync " download " when dis...
Community Legend
569 Views
5 replies
0 likes
After I bought a macbook computer I have not been able to use my android phone to listen to music offline - is this a common trouble? I have tried to reinstall spotofy on my phone and have updated to the newest app. But the app does not seem to funct...
After I bought a macbook computer I have not been able to use my android phone to listen to music offline - is this a common trouble? I have tried to reinstall spotofy on my phone and have updated to...
Casual Listener
627 Views
2 replies
0 likes
Hey Does spotify share what I'm listening too on facebook when I'm in offline mode? I havn't upgraded to premium but was just wondering....Cheers
Hey Does spotify share what I'm listening too on facebook when I'm in offline mode? I havn't upgraded to premium but was just wondering....Cheers
Community Legend
560 Views
1 replies
0 likes
I have just upgraded to premium and have noticed that when syncing from pc to android over my wireless network it is extrememely slow, like 10 songs in 5 hours. I have a 20Mb connection and 300Mb wireless network in my house so i can rule that out. A...
I have just upgraded to premium and have noticed that when syncing from pc to android over my wireless network it is extrememely slow, like 10 songs in 5 hours. I have a 20Mb connection and 300Mb wir...
Newbie
2307 Views
12 replies
4 likes
Community Legend
1013 Views
13 replies
0 likes
With the new client i cannot find the random play function any more!!!?? can someone help? thx!
With the new client i cannot find the random play function any more!!!?? can someone help? thx!
Spotify Legend
285 Views
1 replies
0 likes
i have a galaxy s 2 and i have the ICS update and the new spotify update but its does not want to sync or register on my computer i have somehow managed to get some songs on but all the new ones appear but i cannot play them because they are apparent...
i have a galaxy s 2 and i have the ICS update and the new spotify update but its does not want to sync or register on my computer i have somehow managed to get some songs on but all the new ones appe...
Regular
625 Views
5 replies
0 likes
my htc one s wont download playlist when a use usb conection to my broadband. why? i cant play music either. but i can download the app frome google play and surf normal.
my htc one s wont download playlist when a use usb conection to my broadband. why? i cant play music either. but i can download the app frome google play and surf normal.
Casual Listener
627 Views
3 replies
0 likes
Hello, I have premium which works well except for sometimes when all my downloaded platlists becom "un-downloaded". Spotify tells me that my 30 days of ofline usage has expired. I then have to go into offline mode and download them over again. This k...
Hello, I have premium which works well except for sometimes when all my downloaded platlists becom "un-downloaded". Spotify tells me that my 30 days of ofline usage has expired. I then hav...
Community Legend
28699 Views
25 replies
0 likes
After investigating why I constantly got "incorrect username/password" errors for last.fm, it turns out it's because the keyboard I use (swiftkey) inserts a space after the username, so my username is sent to last.fm like "username[SPACE]" instead of...
After investigating why I constantly got "incorrect username/password" errors for last.fm, it turns out it's because the keyboard I use (swiftkey) inserts a space after the username, so my username i...
Music Fan
627 Views
2 replies
1 likes
I have a premium account and when I'm deleting an offline song in my playlist the songs cache doesn't get deleted. Why is it so? It takes up unnecessary storage space. So to clear up some space you have to delete the WHOLE spotify cache (because it's...
I have a premium account and when I'm deleting an offline song in my playlist the songs cache doesn't get deleted. Why is it so? It takes up unnecessary storage space. So to clear up some s...
Community Legend
1789 Views
1 replies
0 likes
Yesterday evening I started to download all of my playlist on my Android (Galaxy S) via Wifi. During the night my Wifi had a problem and the phone started to download via 3G. So this morning I see he has used 2GB of 3G data (costly!!!) and the settin...
Yesterday evening I started to download all of my playlist on my Android (Galaxy S) via Wifi. During the night my Wifi had a problem and the phone started to download via 3G. So this morning I ...
332 Views
0 replies
0 likes
I've used spotify for a good couple months for now and really enjoy using it. The only issue i have is that at times i can't play the music. My most recent issue and the one i want to talk about is that it doesn't even play music. I have it for my th...
I've used spotify for a good couple months for now and really enjoy using it. The only issue i have is that at times i can't play the music. My most recent issue and the one i want to talk about is t...
Newbie
3105 Views
1 replies
0 likes
I am trying to be optimistic and polite but the way we Android users are treated, my patience has worn off. What really did the developers think when they decided to release the Radio for ios apps but not Android users? They really should have though...
I am trying to be optimistic and polite but the way we Android users are treated, my patience has worn off. What really did the developers think when they decided to release the Radio for ios apps bu...
Spotify
3852 Views
8 replies
4 likes
I've been using spotify for almost a year now, I love it but for the past 2 months the app has been acting up. On my Tablet it switches between online and offline constantly, I tried to install and it worked until I closed the app I have Ice cream sa...
I've been using spotify for almost a year now, I love it but for the past 2 months the app has been acting up. On my Tablet it switches between online and offline constantly, I tried to install and i...
295 Views
0 replies
0 likes
Way cant i lissen to my hole list on my Phone?? I ned to manuel klick on every song.....and it´s realy irritating bekouse my children lisen to songs when they are going to sleep......I hate this new app......how do i get the old one back????? i do pa...
Way cant i lissen to my hole list on my Phone?? I ned to manuel klick on every song.....and it´s realy irritating bekouse my children lisen to songs when they are going to sleep......I hate this ne...
292 Views
0 replies
1 likes
Hello! I wasn't able to find this issue in another thread, but maybe I just wasn't using the right search terms. I synced my whole Spotify library with my Samsung Galaxy 4.2 player. My Spotify library contains 5,937 tracks, but something like 6,900 t...
Hello! I wasn't able to find this issue in another thread, but maybe I just wasn't using the right search terms. I synced my whole Spotify library with my Samsung Galaxy 4.2 player. My Spo...
Regular
455 Views
2 replies
0 likes
