Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39660 Views
  • 65 replies
  • 25 likes
  • 39660 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876270 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876270 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26056 Views
  • 4 replies
  • 0 likes
  • 26056 Views
  • 4 replies
  • 0 likes

Most of my playlist songs are greyed out

I have premium and I created a few playlists of a bunch of songs from local files on my desktop. I let it do its thing and sync the playlists. Then I open up mobile on my phone and I can actually play like 4 out of 100 songs of each playlist, the res...

  • Casual Listener
  • I have premium and I created a few playlists of a bunch of songs from local files on my desktop. I let it do its thing and sync the playlists. Then I open up mobile on my phone and I can actually pla...
  • gavinsend
  • Roadie
  • 1775 Views
  • 3 replies
  • 0 likes
  • 1775 Views
  • 3 replies
  • 0 likes

"spotify is offline" Galaxy S2

Okay so Spotify was not working this morning via my mobile when I got up, I uninstalled and reinstalled on my Galaxy S2 and a shiny new app was in play(which I was unaware was coming). Good, good so I thought...........however it has remained with th...

  • Casual Listener
  • Okay so Spotify was not working this morning via my mobile when I got up, I uninstalled and reinstalled on my Galaxy S2 and a shiny new app was in play(which I was unaware was coming). Good...
  • retrospekt
  • Casual Listener
  • 1087 Views
  • 3 replies
  • 0 likes
  • 1087 Views
  • 3 replies
  • 0 likes

Preview app - glitches on returning to app

Still liking the new app. It's pretty stable, but I have noticed quite consistent glitches in behaviour when returning to the app from elsewhere - i.e. after being in another app or having the screen locked with Spotify playing in the background. Exa...

  • Community Legend
  • Still liking the new app. It's pretty stable, but I have noticed quite consistent glitches in behaviour when returning to the app from elsewhere - i.e. after being in another app or having the screen...
  • licenced
  • Community Legend
  • 2787 Views
  • 10 replies
  • 8 likes
  • 2787 Views
  • 10 replies
  • 8 likes

Playback stops after adding to playlist

Every time I start listening to a track and add it to a playlist, after a few seconds the track stops playing and I get dropped to a screen that says "search not available in offline mode". I then have to restart the track from the playlist in order ...

  • Music Fan
  • Every time I start listening to a track and add it to a playlist, after a few seconds the track stops playing and I get dropped to a screen that says "search not available in offline mode". I then ha...
  • saboteur_
  • Music Fan
  • 499 Views
  • 4 replies
  • 0 likes
  • 499 Views
  • 4 replies
  • 0 likes

new app

since the spotify update, i cant seem to get any songs on my playlists, its like its nothing there when i look at my phone, but when i look at other playlist's that ive subscribed to, i can see the songs... any idea's ?

  • Casual Listener
  • since the spotify update, i cant seem to get any  songs on my playlists, its like its nothing there when i look at my phone, but when i look at other playlist's that ive subscribed to, i can see...
  • exiledone1
  • Gig Goer
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Mobile app puts half of my playlists in an old folder that I deleted months ago??

Hey everyone, I was running the beta app with no problems whatsoever, but since the update to the official app, I now suddenly have a folder that I deleted months ago and it contains roughly half of my playlists (it says it contains 126 playlists). N...

  • Roadie
  • Hey everyone,   I was running the beta app with no problems whatsoever, but since the update to the official app, I now suddenly have a folder that I deleted months ago and it contains rough...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

About this new release

So I noticed that a new version of Spotify had been downloaded to my phone yesterday when I was going home. It was late, I was tired and I really just wanted to listen to some good music. However, when I started playing I noticed that there was no sh...

  • Casual Listener
  • So I noticed that a new version of Spotify had been downloaded to my phone yesterday when I was going home. It was late, I was tired and I really just wanted to listen to some good music. However, wh...
  • Marova
  • Casual Listener
  • 416 Views
  • 3 replies
  • 0 likes
  • 416 Views
  • 3 replies
  • 0 likes

Droid Razr Maxx spotify download problems

I am downloading songs and they aren't downloading to the SD card. I don't see a setting in my phone storage to change it. I also don't see a setting in spotify that'd work. This is for a Droid RAZR Maxx.

  • Casual Listener
  • I am downloading songs and they aren't downloading to the SD card. I don't see a setting in my phone storage to change it. I also don't see a setting in spotify that'd work. This is for a Droid RAZR ...
  • neo-x
  • Community Legend
  • 1096 Views
  • 5 replies
  • 0 likes
  • 1096 Views
  • 5 replies
  • 0 likes

Reinstate possibility to play entire library and local files!!!

If i had known what would happen, i never would have uppdated. This sucks! big time! If i am to give you money every month, you´ve better sort it out so that i can listen to my entire library and access my local files, like before. I do not think i a...

  • Newbie
  • If i had known what would happen, i never would have uppdated. This sucks! big time! If i am to give you money every month, you´ve better sort it out so that i can listen to my entire library and a...
  • SammyBlackBaron
  • Newbie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

hard time running 2 android apps on one account

Hi, I hope Im not redundant with my question. I have an android tablet (dropad a8, and google play thinks its a Verizon Sec MID_Serails) and I have an LG P350 running android. I have spotify on both devices and both are running android 2.3. When I st...

  • Casual Listener
  • Hi,   I hope Im not redundant with my question.   I have an android tablet (dropad a8, and google play thinks its a Verizon Sec MID_Serails) and I have an LG P350 running andro...
  • stevenliemberg
  • Casual Listener
  • 487 Views
  • 4 replies
  • 0 likes
  • 487 Views
  • 4 replies
  • 0 likes

Solved!! Downloaded new Andriodapp - Still stuck in Offline

Ive just downloaded the "updated" final version of the Spotify-app (it says Version 0.5.0.1247.g94a8231b) for my Andriod-phone (HTC Incredible S - Android 2.3.5) and noticed by surprise that the thing still won't go Online, allthough i just got Premi...

  • Casual Listener
  • Ive just downloaded the "updated" final version of the Spotify-app (it says Version 0.5.0.1247.g94a8231b) for my Andriod-phone (HTC Incredible S - Android 2.3.5) and noticed by surprise that the thin...
  • Chewizzle
  • Casual Listener
  • 901 Views
  • 7 replies
  • 0 likes
  • 901 Views
  • 7 replies
  • 0 likes

App is offline on motorola xoom 4.0.4

When I attempt to sync playlists on the spotify app on my xoom, it reports that it is offline. All other apps have connectivity and I can ping spotify.com from the tablet just fine. It's the same exact issue that was in the old version of the app, pl...

  • Casual Listener
  • When I attempt to sync playlists on the spotify app on my xoom, it reports that it is offline.   All other apps have connectivity and I can ping spotify.com from the tablet just fine. &nbs...
  • 545 Views
  • 0 replies
  • 2 likes
  • 545 Views
  • 0 replies
  • 2 likes

its so bad :(

I really want the old version back please, the new version is... awful.

  • Newbie
  • I really want the old version back please, the new version is... awful.
  • BenDixxon
  • Casual Listener
  • 1034 Views
  • 11 replies
  • 0 likes
  • 1034 Views
  • 11 replies
  • 0 likes

Please tell us how to get the old app back

Using an Atrix 4G, old app was golden, never had a problem. My playlists won't sync. On the same Wifi it was syncing on just yesterday before I made the mistake of updating. If anyone knows how to get the old app back let me know, any help would be a...

  • Music Fan
  • Using an Atrix 4G, old app was golden, never had a problem.   My playlists won't sync. On the same Wifi it was syncing on just yesterday before I made the mistake of updating.   If ...
  • ugafever
  • Music Fan
  • 730 Views
  • 2 replies
  • 1 likes
  • 730 Views
  • 2 replies
  • 1 likes

New Android App: Unable to play playlists

Hi, as explained on my review on Google Play: Since the update, I'm just totally unable to listen to music. Whenever I go to my playlists and select one, the app' crashes. And the reason is pretty simple: my username contains a "`" (backquote) which ...

  • Regular
  • Hi,   as explained on my review on Google Play:   Since the update, I'm just totally unable to listen to music. Whenever I go to my playlists and select one, the app' crashes. ...
  • ocus
  • Regular
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

How do I make a folder?

I was very excited to start trying out folders but I can't find where to create one in the mobile app, nor could I find any directions on how to other than for the desktop app. I had the preview version and uninstalled before installing the new relea...

  • Casual Listener
  • I was very excited to start trying out folders but I can't find where to create one in the mobile app, nor could I find any directions on how to other than for the desktop app. I had the preview vers...
  • TheRedJak
  • Casual Listener
  • 3246 Views
  • 4 replies
  • 0 likes
  • 3246 Views
  • 4 replies
  • 0 likes

WARNING!

Be very careful upgrading to the new Android client version 0.5.0.1247.I just lost all my offline content after the upgrade. While this might not happen to everyone, if it happened to me it highly likely it will happen to others. So don't upgrade if ...

  • Community Legend
  • Be very careful upgrading to the new Android client version 0.5.0.1247. I just lost all my offline content after the upgrade. While this might not happen to everyone, if it happened to me it highl...
  • licenced
  • Community Legend
  • 597 Views
  • 6 replies
  • 1 likes
  • 597 Views
  • 6 replies
  • 1 likes

Bug Report: Crashing when trying to show friends' playlists

The new Android version of Spotify shuts down as I try to show my friends' playlists.

  • Spotify Legend
  • The new Android version of Spotify shuts down as I try to show my friends' playlists.
  • licenced
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

How to stop synchronization in the new app?

Hi, in fact I have 2 questions: 1. What does "synchronization" exactly means? Does Spotify download all my 5000 musics on my phone or is it just a pointer on another server? 2. How to stop this synchronization in the new application? Thanks a lot for...

  • Newbie
  • Hi, in fact I have 2 questions:   1. What does "synchronization" exactly means? Does Spotify download all my 5000 musics on my phone or is it just a pointer on another server?   2. ...
  • licenced
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Handling of off-line music?

Let me start by saying that questions like this would all go away if Spotify had some decent documentation. I downloaded the new app, and I'm very confused about how it handles off-line music. I put all the music I like to listen to regularly on my M...

  • Regular
  • Let me start by saying that questions like this would all go away if Spotify had some decent documentation.   I downloaded the new app, and I'm very confused about how it handles off-line mu...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes