Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
1549 Views
1 replies
0 likes

1549 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
3901 Views
1 replies
0 likes

3901 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3152 Views
1 replies
3 likes

3152 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
38327 Views
19 replies
1 likes
music stops

38327 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
164841 Views
0 replies
35 likes
Mac

164841 Views
0 replies
35 likes

Friends Feed (Mac OS-X Desktop) "Timing Out"

PlanPremium (Family)Country United States of AmericaDeviceMacBook Pro, Late 2016 (15", with TouchBar)Operating SystemMac OSX Mojave My Question or Issue Whenever I leave Spotify open for more than a few hours, my friends feed automatically stops refr...

likethebossiam
Regular
Plan Premium (Family) Country United States of America Device MacBook Pro, Late 2016 (15", with TouchBar) Operating System Mac OSX Mojave My Question or Issue Whenever I ...
2019-01-26 12:19:46 AM
490 Views
0 replies
0 likes
Desktop
Mac
Premium

490 Views
0 replies
0 likes

Video ads will not load, and will not time out to allow listening to spotify.

PlanFreeCountry USADevice(Macbook air 2014)Operating System(MacOS High Sierra) My Question or Issue Video ads (specifically for a Showtime movie) will not load, the ad sits at 0 seconds, and will not move on to allow listening to music. Multiple rest...

jltrollinger
Newbie
Plan Free Country USA Device (Macbook air 2014) Operating System (MacOS High Sierra) My Question or Issue Video ads (specifically for a Showtime movie) will not load, the...
2019-01-21 8:31:51 PM
2019-01-26 7:54:36 PM
Loxer
Community Legend
407 Views
1 replies
0 likes

407 Views
1 replies
0 likes

"Add new radio station" button disappeared

Dear community, As you can see on the attached screenshot, the button for "add a new radio station" disappeared in my spotify desktop version and I have no possibility anymore to add new radio stations. Since I'm a premium member that's very unsatisf...

Bildschirmfoto 2019-01-23 um 14.03.56.png

ralfhess
Casual Listener
Dear community, As you can see on the attached screenshot, the button for "add a new radio station" disappeared in my spotify desktop version and I have no possibility anymore to add new rad...
2019-01-23 2:21:24 PM
2019-01-26 7:53:19 PM
Loxer
Community Legend
1128 Views
4 replies
4 likes

1128 Views
4 replies
4 likes

Superuser Contribution Create New Station doesn't exist

PlanPremiumCountry USDeviceMac desktopOperating SystemiOS 10 My Question or Issue There's no "create a new station" button under radio on my desktop version. On my phone, there is no radio button at the bottom (update your help section, Spotify). Whe...

mck_mea
Newbie
Plan Premium Country US Device Mac desktop Operating System iOS 10 My Question or Issue There's no "create a new station" button under radio on my desktop version. ...
2019-01-11 6:24:37 PM
2019-01-26 1:02:16 AM
eyeheartny
Casual Listener
1165 Views
2 replies
2 likes

1165 Views
2 replies
2 likes

Spotify won't let me find my Facebook Friends

PlanPremiumCountryHonduras DeviceMacbook Pro Operating SystemiOS 10 I can't find my facebook friends on my desktop spotify, everytime I click "Find Friends" it just stays in the a buffering tab but nothing ever happens after that. When I try to do it...

petitegab
Casual Listener
Plan Premium Country Honduras Device Macbook Pro Operating System iOS 10 I can't find my facebook friends on my desktop spotify, everytime I click "Find Friends" it just...
2018-12-14 11:40:32 PM
2019-01-25 12:06:50 AM
petitegab
Casual Listener
482 Views
2 replies
1 likes

482 Views
2 replies
1 likes

Solved!! Friend feed doesn't show even though I have it set to show

My Question or IssueI have had Spotify free on my MacBook for three or four years and only just discovered that I am supposed to be able to see what my friends are listening to. I have toyed with the settings over and over again, but it doesn't show ...

Screen Shot 2019-01-16 at 5.15.31 PM.png

Screen Shot 2019-01-16 at 5.23.56 PM.png

Violinist14
Casual Listener
My Question or Issue I have had Spotify free on my MacBook for three or four years and only just discovered that I am supposed to be able to see what my friends are listening...
2019-01-16 11:25:35 PM
2019-01-25 6:45:31 PM
Violinist14
Casual Listener
1091 Views
6 replies
0 likes

1091 Views
6 replies
0 likes

No longer able to tick tracks I like.

I like to tick tracks I enjoy and have been doing so for years. However, for the last few days, Spotify will not allow me to tick any track. I have a Macbook, which I restarted a couple of times without the tick option returning.

lindsc1
Regular
I like to tick tracks I enjoy and have been doing so for years. However, for the last few days, Spotify will not allow me to tick any track. I have a Macbook, which I restar...
2019-01-25 2:56:18 PM
219 Views
0 replies
0 likes

219 Views
0 replies
0 likes

Spotify Keeps Adding to Queue

I am using the most recent version of the app, in Mac OS 10.11. I haven't used the app recently, and as soon as I launched it yesterday it updated to the latest verison. Ever since then, it will NEVER FINISH THE QUEUE. As soon as I finish playing my ...

sgath92
Newbie
I am using the most recent version of the app, in Mac OS 10.11. I haven't used the app recently, and as soon as I launched it yesterday it updated to the latest verison. Ever since ...
2019-01-25 11:31:28 AM
233 Views
0 replies
0 likes

233 Views
0 replies
0 likes

Where is the "love" or "heart" button on the macOS app?

Plan: PremiumCountry: USADevice: Macbook Air 2017Operating System: macOS Mojave My Question or Issue: See title ^ TLDR: is where on muh mac apppp?!

mcnelson
Newbie
Plan: Premium Country: USA Device: Macbook Air 2017 Operating System: macOS Mojave My Question or Issue: See title ^ TLDR: ❤️ is where on muh mac apppp?!
2019-01-24 8:49:14 PM
254 Views
0 replies
0 likes

254 Views
0 replies
0 likes

All my stations have become playlists!!

PlanPremiumCountrySpainDeviceMac MiniOperating SystemMac Os 10.13.6My Question or IssueAll my stations have become playlists. WHY?Without any warning, without any explanation. Also, if I create a new radio, a playlist is created, and placed in playli...

Captura de pantalla 2019-01-24 a las 19.42.29.png

03-ckyvl_ivh5
Roadie
Plan Premium Country Spain Device Mac Mini Operating System Mac Os 10.13.6 My Question or Issue All my stations have become playlists. WHY? Without any warning, without any explanatio...
2019-01-24 7:47:30 PM
362 Views
0 replies
1 likes
Radio
stations

362 Views
0 replies
1 likes

Spotify becomes unresponsive to headset controls after a period of time

Brief description of the issue:I have a Sony WH-H900N wireless bluetooth headset, that I connect with my 13" MacBook Pro 2018. I leave it connected all day long, sometimes I have meetings where I use my headset for Google Meet sessions, sometimes I j...

Flamecrest
Regular
Brief description of the issue: I have a Sony WH-H900N wireless bluetooth headset, that I connect with my 13" MacBook Pro 2018. I leave it connected all day long, sometimes I have meetings where I u...
2019-01-17 11:55:51 AM
2019-01-24 7:35:42 PM
Nicranon
Newbie
1453 Views
2 replies
2 likes

1453 Views
2 replies
2 likes

Web Player Problem

note: also this problem occurs both when I'm on my airpods or I'm on the speaker.

egecilek
Newbie
note: also this problem occurs both when I'm on my airpods or I'm on the speaker.
2019-01-24 5:53:36 PM
317 Views
0 replies
0 likes

317 Views
0 replies
0 likes

Spotify only playing for nine (9) seconds FIX

PlanFree/Premium DeviceMacbook Air My Question or Issue:This is actually a fix for an issue I had! The reason that your Spotify isn't listening to you is most likely because your browser is out of date! Update your google chrome, or turn on automatic...

user-removed
Visitor
Plan Free/Premium Device Macbook Air My Question or Issue: This is actually a fix for an issue I had! The reason that your Spotify isn't listening to you is most lik...
2019-01-24 4:56:42 PM
269 Views
0 replies
0 likes

269 Views
0 replies
0 likes

Spotify connect not working anymore in old versions?

PlanPremiumCountrySpain DeviceMacBook 2,1 (2007)Operating SystemMac Os 10.6.8 My Question or IssueHi there! I used to enjoy my vintage Macbook for streaming music via Spotify directly to my Hi Fi. This was quite an awesome experience because I used m...

destartadelica
Newbie
Plan Premium Country Spain Device MacBook 2,1 (2007) Operating System Mac Os 10.6.8 My Question or Issue Hi there! I used to enjoy my vintage Macbook for stream...
2019-01-24 11:23:19 AM
408 Views
0 replies
0 likes

408 Views
0 replies
0 likes

Solved!! Filtering a Playlist doesn't auto-scroll to results

DeviceMacbook Pro 2017Operating SystemmacOS High Sierra My Question or Issue When filtering a playlist on the Mac Desktop App, the list doesn't auto-scroll to the results, so unless I'm viewing the very top of the playlist, it often looks like there ...

pnut
Roadie
Device Macbook Pro 2017 Operating System macOS High Sierra My Question or Issue When filtering a playlist on the Mac Desktop App, the list doesn't auto-scroll to the ...
2019-01-16 1:10:12 AM
2019-01-24 8:06:49 AM
pnut
Roadie
1104 Views
2 replies
0 likes
bug
filter
UX

1104 Views
2 replies
0 likes

Spotify doesn't properly shuffle

I have a Spotify Premium plan in the United States and am streaming from a Macbook Pro late 2015. My operating system is macOS 10.13.4 I noticed this about a year back. I have a playlist with ~3k songs and I noticed that when I shuffle, it only shuff...

jzbao
Casual Listener
I have a Spotify Premium plan in the United States and am streaming from a Macbook Pro late 2015. My operating system is macOS 10.13.4 I noticed this about a year back. I have a playlist wit...
2019-01-23 4:54:10 AM
2019-01-24 1:19:04 AM
landonharris88
Composer
629 Views
2 replies
2 likes

629 Views
2 replies
2 likes

I have totally lost volume control on my macbook - how can I fix this?

PlanFree/PremiumCountry Device(Macbook Pro late 2016)Operating System(iOS 10) My Question or Issue

adindavh
Regular
Plan Free/Premium Country Device (Macbook Pro late 2016) Operating System (iOS 10) My Question or Issue
2019-01-20 6:13:35 PM
2019-01-23 3:57:17 PM
Bittencourt
Spotify Star
1330 Views
9 replies
0 likes

1330 Views
9 replies
0 likes

Spotify behaviour about bugs

Hello,I'm talking about a specific issue which has already been explained here (the website doesn't allow be to put the link… the topic title is Invisible duplicated album?) but I wanted to say that as a premium member who is paying for a service, th...

TheDreamer
Casual Listener
Hello, I'm talking about a specific issue which has already been explained here (the website doesn't allow be to put the link… the topic title is Invisible duplicated album?) but I wanted to say tha...
2019-01-23 11:57:39 AM
271 Views
0 replies
0 likes

271 Views
0 replies
0 likes

Solved!! I have a very specific problem

FreeUSA Macbook AirOS X El Capitan I know you can't download music unless you have Premium. My brother wanted to see whether if the download button on the playlist I was listening to was toggled on, it would ask you to sign up for Premium. I humored ...

dragonstar81
Casual Listener
Free USA Macbook Air OS X El Capitan I know you can't download music unless you have Premium. My brother wanted to see whether if the download button on the playlist I was...
2019-01-20 1:42:46 AM
2019-01-23 2:12:16 AM
dragonstar81
Casual Listener
734 Views
2 replies
0 likes
Help

734 Views
2 replies
0 likes

Solved!! ERROR CODE 17 ON MAC

Hi everyone, I've been having problems starting using spotify on both of my computers, the same problem: once I've installed the app and it's time to log in, it appears a error code 17, that says: that askme to check out the firewalls or the proxy co...

o-5ot_u2ewq7
Newbie
Hi everyone, I've been having problems starting using spotify on both of my computers, the same problem: once I've installed the app and it's time to log in, it appears a error code 1...
2018-06-23 10:52:35 PM
2019-01-22 1:58:41 AM
a_girl
Newbie
23821 Views
14 replies
5 likes

23821 Views
14 replies
5 likes

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