Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3711 Views
  • 1 replies
  • 0 likes
  • 3711 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5906 Views
  • 1 replies
  • 0 likes
  • 5906 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4032 Views
  • 1 replies
  • 3 likes
  • 4032 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 40428 Views
  • 19 replies
  • 1 likes
  • music stops
  • 40428 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 166003 Views
  • 0 replies
  • 35 likes
  • Mac
  • 166003 Views
  • 0 replies
  • 35 likes

Local Files don't appear on my Iphone

Spotify PremiumFrance iPhone Xr / MacBook Pro 13-inch, 2019iOs 13.5.1 / MacOs Catalina 10.15.2 version Hi everyone, I know this is a question that is here often, however I think I've tried everything to fix the problem and nothing works.As the title ...

  • Casual Listener
  • Spotify Premium France   iPhone Xr / MacBook Pro 13-inch, 2019 iOs 13.5.1 / MacOs Catalina 10.15.2 version   Hi everyone,   I know this is a question that is here oft...
  • TeenageVer0na
  • Casual Listener
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does Customer Service Even Exist?

PlanPremiumCountryUSADeviceiPhone XOperating SystemMac OS My Question or IssueI paid up for Premium last month. Complete disappointment. Zero functionality for Apple users, and I am not even sure us "new" users are even given a functional interface. ...

  • Music Fan
  • Plan Premium Country USA Device iPhone X Operating System Mac OS   My Question or Issue I paid up for Premium last month.  Complete disappointment.  Zero functionality for Ap...
  • Elena
  • Moderator
  • 579 Views
  • 1 replies
  • 3 likes
  • 579 Views
  • 1 replies
  • 3 likes

Shuffle does not actually shuffle the whole content

Plan: premium Country: Brazil DeviceMacBook Pro (16-inch, 2019)Operating SystemMac OS Catalina The current shuffle algorithm is a travesty. It only shuffles a subset of the playlist or liked songs, leading to it playing the same 20 songs or so over a...

  • Casual Listener
  • Plan: premium  Country: Brazil    Device MacBook Pro (16-inch, 2019) Operating System Mac OS Catalina   The current shuffle algorithm is a travesty. It only shuffles a sub...
  • Keanu_C
  • Community Legend
  • 576 Views
  • 1 replies
  • 0 likes
  • bug
    shuffle
  • 576 Views
  • 1 replies
  • 0 likes

No Audio at all in Spotify premium - possibly an issue with Google Home?

PlanPremium - familyCountry:UKDevice: Macbook pro early 2016 Operating SystemMojave My Question or IssueAfter four years or more of perfect use, yesterday my Desktop app and Web player stopped playing any audio - no sound at all. Other apps are worki...

  • Newbie
  • Plan Premium - family Country:UK Device: Macbook pro early 2016   Operating System Mojave   My Question or Issue After four years or more of perfect use, yesterday my Desktop ...
  • Keanu_C
  • Community Legend
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

After updating to Catalina I cannot open Spotify, but you say that this problem is fixed on the comm

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Keanu_C
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Screen turns black

PlanFreeCountryThe NetherlandsDeviceMacOperating SystemEl Capitan My Question or IssueI often have to restart Spotify. After listening to a few sons the main screen often turns black. I can access the left menu and go to Home, Browse etc., but no con...

  • Music Fan
  •   Plan Free Country The Netherlands Device Mac Operating System El Capitan   My Question or Issue I often have to restart Spotify. After listening to a few sons the main screen o...
  • Ivan
  • Spotify Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Solved!! MP3 Upload

Hello,I would like to know when the option to upload my mp3 will be available on the platform. I have some mp3 songs that are not available on the Spotify platform. We have the option of using local files through the desktop application, however, the...

  • Visitor
  •   Hello, I would like to know when the option to upload my mp3 will be available on the platform. I have some mp3 songs that are not available on the Spotify platform. We have the option of us...
  • Heythatsme
  • Community Legend
  • 1056 Views
  • 1 replies
  • 0 likes
  • 1056 Views
  • 1 replies
  • 0 likes

[Desktop] Liked songs not visible

PlanPremiumCountryUSADeviceMacbook Pro 2019Operating SystemiOS Catalina My Question or IssueLiked songs do not appear on desktop client, but do for mobile.Spotify version: 1.1.40.508.gd5bc2931

  • Casual Listener
  • Plan Premium Country USA Device Macbook Pro 2019 Operating System iOS Catalina   My Question or Issue Liked songs do not appear on desktop client, but do for mobile. Spotify version: ...
  • knot-a-sapien
  • Casual Listener
  • 1653 Views
  • 2 replies
  • 0 likes
  • 1653 Views
  • 2 replies
  • 0 likes

Mac desktop "all albums" not showing (only recommended) but they do show on mobile.

Hi there, I am a iMac user from Brazil and my spotify started to present some problems. Since last year the albums would take forever to load and last week it would not show them at all - only the recommended ones which is barely 20% of them all. I o...

  • Casual Listener
  • Hi there, I am a iMac user from Brazil and my spotify started to present some problems. Since last year the albums would take forever to load and last week it would not show them at all - only the re...
  • ntinson
  • Visitor
  • 1146 Views
  • 9 replies
  • 1 likes
  • 1146 Views
  • 9 replies
  • 1 likes

Client is sending constent queries to my .local network happens ever 1min

PlanPremiumCountryUnited States DeviceMBPOperating SystemCatalina 10.15.6Spotify Version1.1.40.508.gd5bc2931 My Question or IssueEach minute the Spotify client is sending A record queries to two random host names with a .local domain. This comes back...

  • Casual Listener
  • Plan Premium Country United States   Device MBP Operating System Catalina 10.15.6 Spotify Version 1.1.40.508.gd5bc2931   My Question or Issue Each minute the Spotify client is ...
  • 1462 Views
  • 0 replies
  • 0 likes
  • 1462 Views
  • 0 replies
  • 0 likes

I can't see the lyrics option anywhere on the the screen.

PlanPremiumCountryIndiaDeviceMacbook Pro 2020Operating SystemmacOS Catalina My Question or IssueWhere can I see the lyrics of any song?

  • Newbie
  •   Plan Premium Country India Device Macbook Pro 2020 Operating System macOS Catalina   My Question or Issue Where can I see the lyrics of any song?
  • PeterParker77
  • Newbie
  • 7471 Views
  • 3 replies
  • 1 likes
  • 7471 Views
  • 3 replies
  • 1 likes

Saved albums not showing

Plan: PremiumCountry: AustraliaDevice: Macbook Pro 2017Operating System: MacOS Catalina 10.15.6 Saved albums are not showing. Only my most recently saved albums appear but I have at least a hundred saved albums that do not show.Going to a specific al...

  • Regular
  • Plan: Premium Country: Australia Device: Macbook Pro 2017 Operating System: MacOS Catalina 10.15.6   Saved albums are not showing. Only my most recently saved albums appear but I have at le...
  • Joel-M
  • Composer
  • 610 Views
  • 1 replies
  • 1 likes
  • Albums
    loading
  • 610 Views
  • 1 replies
  • 1 likes

Solved!! Can't put up an idea on the Spotify Community

Hi, y'all So I don't know exactly where to put this topic in 'cause it can be various topics. I don't know if it is me but it has been happening for more than 1 month now. I just cannot seem to put up an idea on the Spotify community. I don't know wh...

  • Composer
  • Hi, y'all   So I don't know exactly where to put this topic in 'cause it can be various topics. I don't know if it is me but it has been happening for more than 1 month now.   I just ca...
  • Joel-M
  • Composer
  • 893 Views
  • 1 replies
  • 0 likes
  • 893 Views
  • 1 replies
  • 0 likes

Find friends not working.

PlanPremiumCountryLithuaniaDeviceMacbook PRO 16"Operating System10.15.6 My Question or IssueFind friends not working on a mac. I log in with Facebook as well. On my iphone it;s working. Whats strange is that I can see friend activity.

  • Casual Listener
  • Plan Premium Country Lithuania Device Macbook PRO 16" Operating System 10.15.6   My Question or Issue Find friends not working on a mac. I log in with Facebook as well. On my iphone it...
  • spacecash21
  • Casual Listener
  • 1947 Views
  • 3 replies
  • 0 likes
  • 1947 Views
  • 3 replies
  • 0 likes

Lyrics on Spotify Mac OS

Bring android like lyrics on spotify Mac OS app. PremiumIndia Operating System(iOS 10, Android Oreo, Windows 10,etc.)

  • Casual Listener
  • Bring android like lyrics on spotify Mac OS app.   Premium India   Operating System (iOS 10, Android Oreo, Windows 10,etc.)  
  • Billy-J
  • Spotify Star
  • 3344 Views
  • 1 replies
  • 5 likes
  • lyrics
  • 3344 Views
  • 1 replies
  • 5 likes

Superuser Contribution Song duplicated when added to queue

PlanFreeCountryAustraliaDevice2019 MacBook Pro Operating SystemmacOS Catalina My Question or IssueWhenever I drag a song from a playlist into the queue, it adds the song twice to the queue. I've redownloaded the app, restarted my laptop and also logg...

  • Casual Listener
  • Plan Free Country Australia Device 2019 MacBook Pro  Operating System macOS Catalina    My Question or Issue Whenever I drag a song from a playlist into the queue, it adds th...
  • Mihail
  • Spotify Legend
  • 1053 Views
  • 3 replies
  • 0 likes
  • 1053 Views
  • 3 replies
  • 0 likes

Unable to toggle between fullscreen album art and fullscreen browse views

Premium | Spotify OSX DesktopI'm unable to toggle between fullscreen album art and fullscreen browse views without first going into windowed mode.This feels like a clunky oversight which is easily fixable.Please have the "Escape" button and both(!) "...

  • Casual Listener
  • Premium | Spotify OSX Desktop I'm unable to toggle between fullscreen album art and fullscreen browse views without first going into windowed mode. This feels like a clunky oversight which is e...
  • 1622 Views
  • 0 replies
  • 0 likes
  • album art
    bug
    fullscreen
    windowed
  • 1622 Views
  • 0 replies
  • 0 likes

song radio works.. sometimes

Song Radio comes up for big artists, but not for small ones. Shouldn't it come up for all artists? Premium plan, USA, Macbook, Catalina.

  • Casual Listener
  • Song Radio comes up for big artists, but not for small ones. Shouldn't it come up for all artists?   Premium plan, USA, Macbook, Catalina.  
  • 407 Views
  • 0 replies
  • 0 likes
  • 407 Views
  • 0 replies
  • 0 likes

[BUG] if captcha doesn't load, it's error message injects into document root

PlanFreeCountryNew Zealand DeviceMacbook Pro 2017, osx 10.14.6Chrome 84 IssueFor about the last month I keep getting an issue where a captcha error message injects directly into document root and pushes the rest of the UI over (thanks to a flex layou...

t22j_0-1596752968273.png
  • Casual Listener
  • Plan Free Country New Zealand   Device Macbook Pro 2017, osx 10.14.6 Chrome 84   Issue For about the last month I keep getting an issue where a captcha error message injects direc...
  • Joel-M
  • Composer
  • 1501 Views
  • 3 replies
  • 0 likes
  • bug
  • 1501 Views
  • 3 replies
  • 0 likes