Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • Bubbert
  • Casual Listener
  • 33121 Views
  • 16 replies
  • 1 likes
  • Error
    music stops
  • 33121 Views
  • 16 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 161361 Views
  • 0 replies
  • 34 likes
  • Mac
  • 161361 Views
  • 0 replies
  • 34 likes

Solved!!Superuser Contribution Music Request Form

Are you guys able to add the song "Be Alright" by Hwasa?https://www.youtube.com/watch?v=8oX3bTGcFvY&

  • Visitor
  • Are you guys able to add the song "Be Alright" by Hwasa? https://www.youtube.com/watch?v=8oX3bTGcFvY&
  • Ivan
  • Spotify Legend
  • 846 Views
  • 2 replies
  • 0 likes
  • 846 Views
  • 2 replies
  • 0 likes

Superuser Contribution Have to refresh playlist everytime I change order of songs

PlanPremium FamilyCountryUnited StatesDeviceMacbook AirOperating SystemOS X Version 10.5.9 Hi, I'm having trouble ordering the songs on my playlist. Since this morning, every time I change the order of the song, the song won't actually go into its ne...

  • Newbie
  •   Plan Premium Family Country United States Device Macbook Air Operating System OS X Version 10.5.9     Hi, I'm having trouble ordering the songs on my playlist. Since this ...
  • Ivan
  • Spotify Legend
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

Recently Played not updating

PlanPremiumCountryUSDeviceMacbook Pro early 2015Operating SystemmacOS 10.15.3 My Question or IssueRecently Played is only showing one item from awhile ago. It hasn't updated on my desktop like it has on my phone. I've tried reinstalling the app based...

  • Newbie
  • Plan Premium Country US Device Macbook Pro early 2015 Operating System macOS 10.15.3   My Question or Issue Recently Played is only showing one item from awhile ago. It hasn't upd...
  • AeroZ
  • Composer
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify will not reinstall

Hi,A couple weeks ago my Spotify started to have some problems. It would open but stay black, nothing would appear (Mac OS Sierra). I did a clean uninstall, and tried to reinstall it. When I open the install app right away it says ''Download Error (É...

  • Visitor
  • Hi, A couple weeks ago my Spotify started to have some problems. It would open but stay black, nothing would appear (Mac OS Sierra). I did a clean uninstall, and tried to reinstall it. When I open t...
  • Ivan
  • Spotify Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • Error
    Install
    reinstall
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution The music player stops desperately for a while

When I have a time to play and change album or song the player stops playing and I have to close and reopen it to work for a while

  • Newbie
  • When I have a time to play and change album or song the player stops playing and I have to close and reopen it to work for a while
  • Mario
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Mac trouble shooting pinned post

Hello Mods, You have a pinned post in this section of the community. The two links you provide in that post are dead links. One is about uninstalling the Mac AppAnd a toruble shooting connecting thread. https://community.spotify.com/t5/Desktop-Mac/Ma...

  • Regular
  • Hello Mods,   You have a pinned post in this section of the community. The two links you provide in that post are dead links.   One is about uninstalling the Mac App And a toruble shoo...
  • Emilia_8
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify desktop app stops mid song + Clicking sound in headset + "Can't play current song" info msg

PlanPremiumCountryNorwayDeviceMacbook Pro 13-inch 2019Operating SystemMacOS Catalina 10.15.2 HeadsetBose QuietComfort 25 - Ergo with minijack, not bluetooth My Question or IssueWhen I listen via the Spotify desktop app, in the middle of the song the ...

  • Casual Listener
  •   Plan Premium Country Norway Device Macbook Pro 13-inch 2019 Operating System MacOS Catalina 10.15.2   Headset Bose QuietComfort 25 - Ergo with minijack, not bluetooth &n...
  • etyz
  • Casual Listener
  • 1209 Views
  • 2 replies
  • 0 likes
  • 1209 Views
  • 2 replies
  • 0 likes

Solved!! Two Apps Opening Simultaneously on iMac

PlanPremiumPoland DeviceiMac (Retina 5K, 27-inch, Late 2015)Operating SystemmacOS Catalina Version 10.15.3 Hi guys! I have this issue of two apps opening at the same time when system starts. I've included screenshot of it. It's super annoying. If any...

  • Casual Listener
  • Plan Premium Poland   Device iMac (Retina 5K, 27-inch, Late 2015) Operating System macOS Catalina Version 10.15.3   Hi guys! I have this issue of two apps opening at the same ...
  • Mayek
  • Casual Listener
  • 521 Views
  • 2 replies
  • 0 likes
  • 521 Views
  • 2 replies
  • 0 likes

Solved!! How to get Spotify not to auto-play next song in playlist?

Hi everyone, I have a quesiton I'd love help with. Can someone tell me if it is possiblle to not have Spotify automatically play next track in a playlist I have created. i want the song to end when it has played out. This is for my MacBook. docutale

  • Casual Listener
  • Hi everyone,    I have a quesiton I'd love help with. Can someone tell me if it is possiblle to not have Spotify automatically play next track in a playlist I have created. i want the s...
  • jayknowstheway
  • Casual Listener
  • 25534 Views
  • 9 replies
  • 1 likes
  • Mac
  • 25534 Views
  • 9 replies
  • 1 likes

Smart Google devices not showing up in Connect list

Plan: PremiumCountry: USA DeviceMacBook Pro (15-inch, 2018)Operating System10.15.3 (19D76) My Question or Issue When I play music from the Mac desktop app and try to connect to any speaker in the house, none of them show up! When I look at connected ...

  • Regular
  • Plan: Premium Country: USA   Device MacBook Pro (15-inch, 2018) Operating System 10.15.3 (19D76)   My Question or Issue   When I play music from the Mac desktop app and try t...
  • 421 Views
  • 0 replies
  • 1 likes
  • Google Home
    Google Mini
    Mac
  • 421 Views
  • 0 replies
  • 1 likes

Sharing music to KakaoTalk is broken

Plan: PremiumCountry: France Device: Macbook Pro 16, Catalina When I'm sharing a title, playlist or album by posting a link to KakaoTalk it doesn't display title, artist and image anymore, the link to the song works however. It was working before the...

  • Newbie
  • Plan: Premium Country: France   Device: Macbook Pro 16, Catalina   When I'm sharing a title, playlist or album by posting a link to KakaoTalk it doesn't display title, artist...
  • 1013 Views
  • 0 replies
  • 0 likes
  • 1013 Views
  • 0 replies
  • 0 likes

Superuser Contribution SKIPPING TO ARTIST IN PLAYLIST.

I used to be able to press the first letter of the ARTIST to jump directly to that particular lette. I remember using this functionality a few years ago but it's been removed. It was super helpful as some of my playlists have more than 400+ songs. Sp...

  • Casual Listener
  • I used to be able to press the first letter of the ARTIST to jump directly to that particular lette. I remember using this functionality a few years ago but it's been removed. It was super helpful as...
  • Ivan
  • Spotify Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nothing displayed under "Artists" category (macOS)

PlanPremiumCountryEstoniaDeviceMacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)Operating SystemmacOS Catalina, version 10.15.3 My Question or IssueWhen I click on the "Artists" category, not a single artist is displayed displayed there. All I get...

Bildschirmfoto 2020-03-07 um 12.12.08.png
  • Visitor
  •     Plan Premium Country Estonia Device MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) Operating System macOS Catalina, version 10.15.3   My Question or Issue When I ...
  • Mario
  • Spotify Legend
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Solved!! Can't Play Current Song

PlanPremiumCountryNew ZealandDeviceMacbook Pro 2018 Operating SystemMojave Every time I start using my computer again after letting it go to sleep and I try to play a song on Spotify, it will say that it can't play the current song (to every song inc...

  • Newbie
  • Plan Premium Country New Zealand Device Macbook Pro 2018  Operating System Mojave   Every time I start using my computer again after letting it go to sleep and I try to play a song...
  • KE_WANG
  • Casual Listener
  • 37879 Views
  • 25 replies
  • 31 likes
  • 37879 Views
  • 25 replies
  • 31 likes

Superuser Contribution Playlists and artists do not load when I first open the app

PlanFreeCountryUnited States of America Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)iMac 4k 2019Operating System(iOS 10, Android Oreo, Windows 10,etc.)MacOS 10.14.6 My Question or IssueWhenever I open the spotify app after a shutdown or ...

  • Casual Listener
  • Plan Free Country United States of America   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iMac 4k 2019 Operating System (iOS 10, Android Oreo, Windows 10,etc.) MacOS...
  • Ivan
  • Spotify Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play the current song

I keep getting the "Can't play the current song" error whenever I switch from spotify to another app and sound starts playin there (e.g. Chrome/Youtube). Even if the song on spotify keeps playing in parallel at some point the song stops (even though ...

  • Casual Listener
  • I keep getting the " Can't play the current song" error whenever I switch from spotify to another app and sound starts playin there (e.g. Chrome/Youtube). Even if the song on spotify keeps playing in...
  • Petya
  • Community Legend
  • 354 Views
  • 3 replies
  • 1 likes
  • 354 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spam despite premium subscription!

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am being spammed with suggestions and albums despite being subscribed to premium. I am unsu...

  • Casual Listener
  • Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)         My Questio...
  • Petya
  • Community Legend
  • 328 Views
  • 2 replies
  • 1 likes
  • 328 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify altering my 'liked songs'

Hi, I have had spotify premium for over 4 years now, and noticed this happening quite often lately. Whenever I check up on an artist that I am 100% certain of that I have 'liked/saved' their songs of before, all of a sudden they would be un-checked o...

  • Newbie
  • Hi, I have had spotify premium for over 4 years now, and noticed this happening quite often lately.   Whenever I check up on an artist that I am 100% certain of that I have 'liked/saved' their...
  • Ivan
  • Spotify Legend
  • 340 Views
  • 1 replies
  • 3 likes
  • 340 Views
  • 1 replies
  • 3 likes

Superuser Contribution I cannot see what my friends are playing

PlanPremiumDevice(Macbook Pro)Operating System(MacOS Catalina) I cannot see what my friends are playing, nothing shows up in the sidbar. I have tried the clean installation instructions, restarting, and unfollowing/following to no avail.

  • Newbie
  • Plan Premium Device (Macbook Pro) Operating System (MacOS Catalina)   I cannot see what my friends are playing, nothing shows up in the sidbar. I have tried the clean installation instruc...
  • Mario
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Press play and nothing happens

Hello. Spotify is working fine on our iPad and iPhone, however it will not work on my MacBook where I work. It opens fine and appears to be connecting online. When I press play it freezes in play mode at 0:00 and there is no sound. I use this for tea...

Screen Shot 2020-03-03 at 11.44.16 AM.jpg
  • Newbie
  • Hello.   Spotify is working fine on our iPad and iPhone, however it will not work on my MacBook where I work.  It opens fine and appears to be connecting online.  When I press play i...
  • Ivan
  • Spotify Legend
  • 1098 Views
  • 1 replies
  • 0 likes
  • 1098 Views
  • 1 replies
  • 0 likes