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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!!Superuser Contribution No "Liked Music" and "Favorite albums" in Desktop App

PlanPremiumCountryRussiaDeviceDesktopOperating SystemWindows 10My Question or IssueMy liked songs and albums just disappeared on dektop. I can see them in my web player and mobile app. I tried doing a reinstall and I restarted my computer but sadly t...

  • Visitor
  • Plan Premium Country Russia Device Desktop Operating System Windows 10 My Question or Issue My liked songs and albums just disappeared on dektop. I can see them in my web player and mobile a...
  • Xenia
  • Moderator
  • 644 Views
  • 3 replies
  • 6 likes
  • 644 Views
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remove song from radio

PlanPremiumCountryPortugal Operating SystemWindows 7 My Question or IssueI cant remove songs from radio on the desktop app: there is an item option "REmove from this playlist", but its unavailable (grey).In the Android app there is an icon block, why...

  • Visitor
  • Plan Premium Country Portugal   Operating System Windows 7    My Question or Issue I cant remove songs from radio on the desktop app: there is an item option "REmove from this...
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  • 541 Views
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Player suddenly switches to Car

PlanPremiumCountrySwitzerlandDeviceWindows (Desktop)Iphone 11 ProSamsung TabletOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I'm playing on the PC using the Windows Player it suddenly stops and switches to another d...

  • Newbie
  • Plan Premium Country Switzerland Device Windows (Desktop) Iphone 11 Pro Samsung Tablet Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I'm p...
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  • 133 Views
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Trying to shuffle a large playlist only uses a subset on Windows

PlanPremiumCountryUSDeviceWindows PCOperating SystemWindows 10 (1909) My Question or IssueMy Liked songs playlist is bigger than 1000 songs and when I hit shuffle on it it seems to only play the songs "around" where I hit shuffle but nothing else, so...

  • Newbie
  •   Plan Premium Country US Device Windows PC Operating System Windows 10 (1909)   My Question or Issue My Liked songs playlist is bigger than 1000 songs and when I hit shuffle on ...
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  • 145 Views
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Spotify script error for embedded podcast

PlanFree Operating SystemWindows 10, all browsers My IssueSince yesterday suddenly my embedded podcast stopped working. I have embedded it like so on my website: Unfortunately, when I press play, a script error occurs: embed-podcast.47cf6d9a.js:1 Unc...

  • Casual Listener
  • Plan Free   Operating System Windows 10, all browsers   My Issue Since yesterday suddenly my embedded podcast stopped working. I have embedded it like so on my website: < ifram...
  • Sayenna
  • Casual Listener
  • 212 Views
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  • 212 Views
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Missing music

PlanPremiumCountryArgentinaOperating SystemWindows 10 So this last week I had troubles with the Spotify program on my windows 10 computer, none of mine or my sister's music appears, only saved playlists but none of the saved music. Meanwhile on other...

  • Casual Listener
  • Plan Premium Country Argentina Operating System Windows 10   So this last week I had troubles with the Spotify program on my windows 10 computer, none of mine or my sister's music appears...
  • Billy-J
  • Spotify Star
  • 246 Views
  • 3 replies
  • 1 likes
  • 246 Views
  • 3 replies
  • 1 likes

SpotifyMigrator Bad Image on Windows 10

Hi, I recently got a new Windows 10 machine and went to install Spotify. For the first day it worked, but when i unplugged the machine to move it, when it booted up again, Spotify no longer worked. I get a bad image error (attached screenshot) every ...

SpotifyMigrator Bad Image Error.png
  • Newbie
  • Hi,   I recently got a new Windows 10 machine and went to install Spotify. For the first day it worked, but when i unplugged the machine to move it, when it booted up again, Spotify no longe...
  • Joel-M
  • Composer
  • 998 Views
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  • Developer
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cant clic artist name

PlanPremiumCountryargDevicepcOperating System Windows 10 My Question or Issuecant clic on artist name anywhere on the home screen, i have to select an album or song and then clic the artist to get to its profile, what is that?? tried to upload a vide...

  • Newbie
  • Plan Premium Country arg Device pc Operating System  Windows 10   My Question or Issue cant clic on artist name anywhere on the home screen, i have to select an album or song and ...
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  • 95 Views
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Any multi media keys control Spotify sounds only?

Operating System(Windows 10) My Question or IssueI have a keyboard that allows me to put bind multi media keys, and other stuff, but when I lower my volume or make it high via multi media keys, it controls all sounds for my computer and I was wonderi...

  • Visitor
  • Operating System (Windows 10)   My Question or Issue I have a keyboard that allows me to put bind multi media keys, and other stuff, but when I lower my volume or make it high via multi medi...
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  • 181 Views
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Solved!! Liked songs page not showing liked songs

PlanPremium (Family)CountryAustriaDeviceHP Omen 15Operating SystemWindows 10 Pro My Question or IssueMy liked songs page suddenly doesn't display my liked songs, instead it thinks I don't have any liked songs. I can see my liked songs on my iPhone an...

  • Newbie
  • Plan Premium (Family) Country Austria Device HP Omen 15 Operating System Windows 10 Pro   My Question or Issue My liked songs page suddenly doesn't display my liked songs, instead it t...
  • Billy-J
  • Spotify Star
  • 640 Views
  • 4 replies
  • 6 likes
  • 640 Views
  • 4 replies
  • 6 likes

Music stops randomly

PlanPremiumOperating SystemWindows 10 My Question or IssueI´ve got a new PC since a few days. I downloaded Spotify the first day. The next two days I was abled to listen to music with no problems at all. But at the time the music randomly stops playi...

  • Visitor
  • Plan Premium Operating System Windows 10   My Question or Issue I´ve got a new PC since a few days. I downloaded Spotify the first day. The next two days I was abled to listen to music wit...
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  • Stopped playing
    Stops after seconds
  • 135 Views
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I can't see "My music"

PlanPremiumCountryPerúOperating SystemWindows 10 My Question or IssueGood morning everyone. I have a problem days ago only in the PC App. I am a Premium User and I cannot see or reproduce my "My Songs" playlist having almost 4500 songs saved. Spotify...

  • Casual Listener
  • Plan Premium Country Perú Operating System Windows 10   My Question or Issue Good morning everyone. I have a problem days ago only in the PC App. I am a Premium User and I cannot see or ...
  • derschwuler
  • Regular
  • 402 Views
  • 8 replies
  • 2 likes
  • 402 Views
  • 8 replies
  • 2 likes

Read lyrics

PlanFreeCountryRussiaDeviceHP Laptop 15-bs1xxOperating SystemWindows 10 My Question or IssueCan i read lyrics on Spotify PC client?

  • Casual Listener
  • Plan Free Country Russia Device HP Laptop 15-bs1xx Operating System Windows 10   My Question or Issue Can i read lyrics on Spotify PC client?
  • Billy-J
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

I can't reproduce liked song on PC App

PlanStudent PremiumCountryPortugalDeviceLenovo Legion Y520-15IKBMOperating SystemWindows 10 My Question or IssueHi,I having some issues when I try to play my liked songs on PC.When I try to open the list of liked songs, they don't show the musics and...

Spotify Problem.png
  • Casual Listener
  • Plan Student Premium Country Portugal Device Lenovo Legion Y520-15IKBM Operating System Windows 10   My Question or Issue Hi, I having some issues when I try to play my liked songs on...
  • Emilia_8
  • Spotify Star
  • 275 Views
  • 4 replies
  • 0 likes
  • 275 Views
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I can't see all the records.

PlanFreeCountryCanadaDevice(Laptop)Operating System(Windows 10)Version1.137.690.0 All the songs are not displayed in these categories: Home, Liked songs, Recently played, Albums. As you can see there are songs which I added in the liked songs

YuCan_0-1594708052119.png YuCan_1-1594708079837.png YuCan_2-1594708104565.png YuCan_3-1594708124285.png
  • Casual Listener
  • Plan Free Country Canada Device (Laptop) Operating System (Windows 10) Version 1.137.690.0     All the songs are not displayed in these categories: Home, Liked songs, Recently p...
  • YuCan
  • Casual Listener
  • 267 Views
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  • 2 likes
  • +VOTE
  • 267 Views
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no internet connection,error code 4

Hello ,this error makes me crazy ,I dont use proxy at work but spotify is sometimes offline ,sometimes online.But of course I can use internet always in my pc.Please just solve this issue ,This is a old old problem with spotify,but still unsolved.Pla...

  • Newbie
  • Hello ,this error makes me crazy ,I dont use proxy at work but spotify is sometimes offline ,sometimes online.But of course I can use internet always in my pc.Please just solve this issue ,This is a ...
  • 173 Views
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  • error 4
    no internet connection
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Superuser Contribution Bug report: Spotify high cpu usage with Italian translation

PlanFree and proCountryItalyDeviceDesktopOperating SystemWindows 10 v. 1909 build 18363.900Spotify version1.1.36.734.g8731c306 (Microsoft Store version) for all computersBug report With italian translation, cpu usage is 20/30% on I5 8/9 I7 8/9, Ryzen...

  • Casual Listener
  • Plan Free and pro Country Italy Device Desktop Operating System Windows 10 v. 1909 build 18363.900 Spotify version 1.1.36.734.g8731c306 (Microsoft Store version) for all computers Bug ...
  • tnfno2
  • Casual Listener
  • 752 Views
  • 5 replies
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  • 752 Views
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Desktop app not working

PlanPremiumCountryDevice(Desktop, Galaxy S10 Plus)Operating System(Windows 10, Samsung)Update:1.137.690.0 My Question or IssueFor a couple days now I can't use my Spotify app on the desktop...I can't see my liked songs, liked artists, recently played...

  • Casual Listener
  • Plan Premium Country Device (Desktop, Galaxy S10 Plus) Operating System (Windows 10, Samsung) Update: 1.137.690.0   My Question or Issue For a couple days now I can't use my Spotify a...
  • Topazd
  • Casual Listener
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
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Spotify me muestra vacías mis playlits

Hola, últimamente he tenido problemas con mis playlist desde mi computadora. Spotify me muestra como si no tuviera canciones y aún agregando nuevas canciones no las muestra. Revisé mi cuenta desde mi celular y en la webplayer y sí aparecen ahí.Traté ...

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  • Casual Listener
  • Hola, últimamente he tenido problemas con mis playlist desde mi computadora. Spotify me muestra como si no tuviera canciones y aún agregando nuevas canciones no las muestra. Revisé mi cuenta desde mi...
  • 794 Views
  • 0 replies
  • 1 likes
  • playlist problems
  • 794 Views
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  • 1 likes

Superuser Contribution Spotify Connect not working with musiccast (visible but not working)

EDIT: Fixed. Factory reset of Yamah WXC-50 solved it. PlanPremiumCountryDKDevicePC and Android WITH Yamaha Musiccast WXC-50Operating SystemWindows 10 My Question or Issue Can't connect spotify to my Yamaha Musiccast device. The WXC-50 is visible in t...

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  • Newbie
  • EDIT: Fixed. Factory reset of Yamah WXC-50 solved  it.    Plan Premium Country DK Device PC and Android WITH Yamaha Musiccast WXC-50 Operating System Windows 10  My ...
  • cadence_valio
  • Visitor
  • 2926 Views
  • 2 replies
  • 2 likes
  • 2926 Views
  • 2 replies
  • 2 likes