Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 46937 Views
  • 77 replies
  • 27 likes
  • 46937 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 73470 Views
  • 268 replies
  • 21 likes
  • 73470 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5149 Views
  • 1 replies
  • 6 likes
  • 5149 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145228 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145228 Views
  • 0 replies
  • 26 likes

Friend Activity Completely Missing

PlanPremiumCountryUnited StatesDeviceAsus LaptopOperating SystemWindows 10My Question or IssueThe Friend Activity part on the desktop app after I updated to the new spotify home is totally gone. I tried reinstalling and it's still not there. My accou...

  • Visitor
  • Plan Premium Country United States Device Asus Laptop Operating System Windows 10 My Question or Issue The Friend Activity part on the desktop app after I updated to the new spotify home is ...
  • Emilia_8
  • Community Legend
  • 355 Views
  • 1 replies
  • 2 likes
  • 355 Views
  • 1 replies
  • 2 likes

Diasable Media keys

I like to watch Netflix and listening to Spotify while playing games. If i try to use the "break" button it always switches from Netflix to Spotify . I want Spotify to stop reacting to my media keys. Is there a way to do that?

  • Visitor
  • I like to watch Netflix and listening to Spotify while playing games. If i try to use the  "break" button it always switches from Netflix to Spotify . I want Spotify to stop reacting to my medi...
  • 443 Views
  • 0 replies
  • 0 likes
  • media keys
  • 443 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can no longer use Spotify on my Windows laptop

PlanPremiumCountryUK DeviceDell laptopOperating SystemWindows 10Version 1809OS Build 17763.292All updates installed up to 09/02/2019 My Question or Issue I went to use Spotify on my laptop yesterday to find that it no longer works. Having checked a f...

  • Casual Listener
  • Plan Premium Country UK  Device Dell laptop Operating System Windows 10 Version 1809 OS Build 17763.292 All updates installed up to 09/02/2019   My Question or Issue  I we...
  • GeeksAdvice
  • Regular
  • 2006 Views
  • 6 replies
  • 0 likes
  • 2006 Views
  • 6 replies
  • 0 likes

My songs keep being switched out for music I have never heard of before...

PlanPremium userCountryCanada DeviceHappens most frequently on my laptop (browser - not app) and then less so on my phoneOperating SystemWindows ten and Android respectively. My Question or IssueMusic will randomly stop playing and be switched over t...

  • Casual Listener
  • Plan Premium user Country Canada   Device Happens most frequently on my laptop (browser - not app) and then less so on my phone Operating System Windows ten and Android respectively. &n...
  • KoleBerzenji
  • Casual Listener
  • 461 Views
  • 2 replies
  • 2 likes
  • 461 Views
  • 2 replies
  • 2 likes

Superuser Contribution Date appears cropped in Portuguese (language) at podcasts' profiles

PlanPremium CountryBrazil Operating SystemWindows 10 My Problem/SuggestionIn portuguese language (Brazil), at podcasts' profiles, the date appears cropped. If you scroll down to see older episodes, you can't identify the year they were released.I sug...

  • Newbie
  • Plan Premium   Country Brazil   Operating System Windows 10   My Problem/Suggestion In portuguese language (Brazil), at podcasts' profiles, the date appears cropped. If you s...
  • Alkyama
  • Visitor
  • 458 Views
  • 2 replies
  • 0 likes
  • 458 Views
  • 2 replies
  • 0 likes

Why can't I find a certain user, even though I could just one day ago?

I searched it up on Monday and listened to the playlists made by the user for two days, but now I can't do it anymore. It seemed like it was connected to her Facebook account. I think this might have happened; It was pure coincidence and she simply t...

  • Visitor
  • I searched it up on Monday and listened to the playlists made by the user for two days, but now I can't do it anymore. It seemed like it was connected to her Facebook account.   I think this m...
  • 434 Views
  • 0 replies
  • 0 likes
  • 434 Views
  • 0 replies
  • 0 likes

Superuser Contribution Song play for 5 seconds then stop and start again, over and over

PlanPremiumCountryCanadaDeviceHP Spectre x360Operating SystemWindows 10 My Question or IssueI had been listening to an album straight through with no problems and then suddenly the next song started and then stopped after 5 seconds, and then continue...

  • Visitor
  • Plan Premium Country Canada Device HP Spectre x360 Operating System Windows 10   My Question or Issue I had been listening to an album straight through with no problems and then sudden...
  • Ivan
  • Spotify Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't control volume or ongoing song

PlanFree/PremiumCountry Devicewindows 7 spotify applicationOperating SystemWindows 7 My Question or Issuei actually change my ongoing songs but i cant volume up its locked on half maybe it has lock unlock buttons? help ty

  • Visitor
  •   Plan Free/Premium Country   Device windows 7 spotify application Operating System Windows 7   My Question or Issue i actually change my ongoing songs but i cant volume up ...
  • Ivan
  • Spotify Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked song sorting doesn't properly persist

When I open liked songs, sort by album, close spotify, and reopen spotify, my liked songs appear in the correct order, but when I try to play them, they play in the order as if they were not sorted by album, so they are only visually sorted when spot...

  • Visitor
  • When I open liked songs, sort by album, close spotify, and reopen spotify, my liked songs appear in the correct order, but when I try to play them, they play in the order as if they were not sorted b...
  • Ivan
  • Spotify Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friend Activity

PlanPremiumCountryPortugalOperating SystemWindows 10 My Question or IssueMy friend activity feed only shows 2 of the people I follow, all the other people shown before disappeared completely today, even though I still follow all of them. Already trie...

  • Visitor
  • Plan Premium Country Portugal Operating System Windows 10   My Question or Issue My friend activity feed only shows 2 of the people I follow, all the other people shown before disappeare...
  • Ivan
  • Spotify Legend
  • 436 Views
  • 2 replies
  • 3 likes
  • 436 Views
  • 2 replies
  • 3 likes

Superuser Contribution Nearby devices not showing

Devices connected to the same Spotify account is not listedPlanPremiumCountrySwedenDevicePC and AndroidOperating SystemAndroid 9, Windows 10 Enterprise My Question or IssueOn my Android phone I can see all nearby devices like chrome cast adapters and...

  • Music Fan
  • Devices connected to the same Spotify account is not listed Plan Premium Country Sweden Device PC and Android Operating System Android 9, Windows 10 Enterprise   My Question or Issue ...
  • CrazyD
  • Music Fan
  • 1090 Views
  • 2 replies
  • 1 likes
  • 1090 Views
  • 2 replies
  • 1 likes

Superuser Contribution Problem with Spotify Connect

Hi Guys,Im From Germany, but maby some of you can Help me?I have a Spotify Premium Account, and i use The Connect feature with my Speakers at Home allot over Wifi. With my Phone it works without any Problems but my PC wont find the Speakers.It worked...

  • Newbie
  • Hi Guys, Im From Germany, but maby some of you can Help me? I have a Spotify Premium Account, and i use The Connect feature with my Speakers at Home allot over Wifi.   With my Phone it works...
  • Ivan
  • Spotify Legend
  • 1663 Views
  • 1 replies
  • 0 likes
  • 1663 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Songs added to Playlist Counter / Top-List

In previous spotify versions there were counters behind playlist names on the left side, which showed how many songs were added since i last visited this playlist. Is there some kind of option to enable this again in the newest spotify version? In ol...

  • Casual Listener
  • In previous spotify versions there were counters behind playlist names on the left side, which showed how many songs were added since i last visited this playlist. Is there some kind of option to ena...
  • MaverFlavor
  • Casual Listener
  • 525 Views
  • 2 replies
  • 0 likes
  • 525 Views
  • 2 replies
  • 0 likes

How to clear my queue?

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10My Question or IssueHow would I clear my queue without playing every single song then just 20 more being added?

  • Casual Listener
  • Plan Premium Country United States Device Desktop Operating System Windows 10 My Question or Issue How would I clear my queue without playing every single song then just 20 more being added?
  • tommmy
  • Casual Listener
  • 713 Views
  • 2 replies
  • 0 likes
  • 713 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Can't Play Podcasts; Skips Every Song Without Playing

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueTitle. The Spotify app on my computer repeatedly tells me "Spotify can't play this right now..." on podcasts and when I try to play music, it just skips every single song ...

  • Visitor
  • Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue Title. The Spotify app on my computer repeatedly tells me "Spotify can't play this right now......
  • Ivan
  • Spotify Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Not Working Right Now !!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFrom more than 2 days the open.spotify not working and show me the errror :This site can’t be...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue From mo...
  • Ivan
  • Spotify Legend
  • 907 Views
  • 1 replies
  • 0 likes
  • 907 Views
  • 1 replies
  • 0 likes

Google Home speakers not showing in my Spotify App on PC

PlanPremiumCountryPhilippinesDevicePCOperating SystemWindows 7 My Question or IssuePC version of spotify is not giving me the option to Play Music on Google Home devices if I open Spotify & start playing musics from Spotifybut if I start playing musi...

  • Newbie
  • Plan Premium Country Philippines Device PC Operating System Windows 7   My Question or Issue PC version of spotify is not giving me the option to Play Music on Google Home devices if I...
  • user-removed
  • Not applicable
  • 653 Views
  • 2 replies
  • 0 likes
  • 653 Views
  • 2 replies
  • 0 likes

Superuser Contribution Ad banner lies over the tracks

In the Windows client the ad banners on the bottom of a album page lately often lie directly over the last tracks of the album. You cannot scoll down to those tracks and click them because the banner lies in front of them. You have to click several t...

  • Music Fan
  • In the Windows client the ad banners on the bottom of a album page lately often lie directly over the last tracks of the album. You cannot scoll down to those tracks and click them because the banner...
  • Ivan
  • Spotify Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't disable Spotify on start-up

When I turn off the launch on system startup option on Windows, it doesn't do anything. I've triple-checked to make sure that it was off, and it always is, but Spotify still starts up when my computer does. I can't turn it off through task manager ei...

  • Casual Listener
  • When I turn off the launch on system startup option on Windows, it doesn't do anything. I've triple-checked to make sure that it was off, and it always is, but Spotify still starts up when my co...
  • Petya
  • Community Legend
  • 1039 Views
  • 5 replies
  • 0 likes
  • 1039 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify private playlists showing as public

Free/PremiumCountry Devicewindows 10 desktop (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI don't know why but it seems like ALL my playlists are showing as public, in settings they are set to not 'automatically show', and i have creat...

  • Casual Listener
  • ...laylists are showing as public, in settings they are set to not 'automatically show', and i have created a ton of playlists which feels embarrassing as most of these playlists are in their infancy, any h...
  • Ivan
  • Spotify Legend
  • 3261 Views
  • 4 replies
  • 3 likes
  • 3261 Views
  • 4 replies
  • 3 likes