Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1744 Views

0 replies

2 likes

  • 1744 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146375 Views

83 replies

27 likes

  • 146375 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131382 Views

294 replies

22 likes

  • 131382 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11018 Views

1 replies

6 likes

  • 11018 Views
  • 1 replies
  • 6 likes

Spotify randomly skips to another track

Good day all, I've been using Spotify for several months now, and there's this one problem that keeps popping up. When playing a random track, Spotify might skip to a completely different track. It might be of the same playlist, but it might also be ...

Newbie

 Good day all,   I've been using Spotify for several months now, and there's this one problem that keeps popping up. When playing a random track, Spotify might skip to a completely differ...

407 Views

0 replies

0 likes

  • 407 Views
  • 0 replies
  • 0 likes

Account settings

I'm trying to change the settings, but Spotify doesn't save my preferences. I'm trying to stop Spotify getting on automatically. How do I get my preferences saved?

Newbie

I'm trying to change the settings, but Spotify doesn't save my preferences. I'm trying to stop Spotify getting on automatically. How do I get my preferences saved?

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
  • 0 likes

Wrong song shows as playing

I have a playlist and after a song has finished it show that is is playing another song than the one I hear.It has happend a few couple of times. For example, see attachement.It is actually playing "Du finns inom mig - Tommy Nilsson", not the one sel...

Newbie

I have a playlist and after a song has finished it show that is is playing another song than the one I hear. It has happend a few couple of times.    For example, see attachement. It is...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

Where to find downloaded music?

Hi, I've downloaded my playlist however can't seem to find the actual files of the music on my desktop to move elsewhere. I've gone through the cached data however all the files on there are unreadable by the computer. I want to be actually able to o...

Newbie

Hi, I've downloaded my playlist however can't seem to find the actual files of the music on my desktop to move elsewhere. I've gone through the cached data however all the files on there are unreadab...

Mgamer

Music Fan

5154 Views

1 replies

0 likes

  • 5154 Views
  • 1 replies
  • 0 likes

Spotify URLs open in Web Payer (Chrome) instead of in desktop application

There are moany other posts about this (most are marked solved witha solutution that does not work any more. (https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/windowsdesktop/thread-id/6929/page/1) I would like spotify links to ope...

Casual Listener

There are moany other posts about this (most are marked solved witha  solutution that does not work any more. (https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/windowsdesktop...

673 Views

0 replies

6 likes

  • 673 Views
  • 0 replies
  • 6 likes

Can you invert a playlist?

I made a playlist with all of the saved songs from my old account and would like to have them saved on my new account in the same order. However, when I add all of the songs, it starts adding them from the top of my playlist meaning the oldest songs ...

Visitor

I made a playlist with all of the saved songs from my old account and would like to have them saved on my new account in the same order. However, when I add all of the songs, it starts adding them fr...

HarryxD

Casual Listener

763 Views

3 replies

1 likes

  • 763 Views
  • 3 replies
  • 1 likes

Changing instilation path

Hi, when i download the spotify desktop app, i want to install it to my 1.7tb (F:) drive, however i cannot change it from going to my (C:) drive. Can anybody help me?

Casual Listener

Hi, when i download the spotify desktop app, i want to install it to my 1.7tb (F:) drive, however i cannot change it from going to my (C:) drive. Can anybody help me?

EddSchlaghecke

Regular

393 Views

1 replies

1 likes

  • 393 Views
  • 1 replies
  • 1 likes

Spotify nao conecta no Windows 10

Eu baixei a versao mais recente do Spotify no site oficial, para Windows 10.Ele instala foi concluida com sucesso e quando coloco meu login e senha corretos, ele fica carregando e a tela congela e nao abre nada e nem informa algum erro...Por favor, p...

Casual Listener

Eu baixei a versao mais recente do Spotify no site oficial, para Windows 10. Ele instala foi concluida com sucesso e quando coloco meu login e senha corretos, ele fica carregando e a tela congela e ...

622 Views

0 replies

0 likes

  • 622 Views
  • 0 replies
  • 0 likes

Zero Notifications

I've been using Spotify for a couple of years now. Notificatons have never worked for me - just been talking to Spotify via a 'chat' window and they say they've turned them off recently. Recently? Have they ever worked? I have Spotify on an iPad, iPh...

Casual Listener

I've been using Spotify for a couple of years now. Notificatons have never worked for me - just been talking to Spotify via a 'chat' window and they say they've turned them off recently. Recently? Ha...

norre01

Music Fan

755 Views

4 replies

0 likes

  • 755 Views
  • 4 replies
  • 0 likes

Song not available

I haven't been able to play any songs in spotify for the last two days. I get the message Song not available. I have uninstalled and reinstalled spotify windows desktop app and no luck. Any ideas?

Newbie

I haven't been able to play any songs in spotify for the last two days.  I get the message Song not available. I have uninstalled and reinstalled spotify windows desktop app and no luck.  A...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Solved!! Audio Stutter

I use the desktop app on windows 10 and recently the audio would stutter every couple seconds while playing songs, this has been happening for at least a week now. The issue isn't as bad but still is there in the webplayer.

Casual Listener

I use the desktop app on windows 10 and recently the audio would stutter every couple seconds while playing songs, this has been happening for at least a week now. The issue isn't as bad but still is...

_lwkggnxu-ow

Newbie

44169 Views

9 replies

2 likes

  • 44169 Views
  • 9 replies
  • 2 likes

[Discovery] Display new tracks as well as recommended tracks

I was listening to my Spotify playlist when I chose to add something new. Already exhausted my songs through "similar artists", I check the ecommended in search of something new. But to my suprise, the recommended music was non-existent. Whether it b...

Newbie

I was listening to my Spotify playlist when I chose to add something new. Already exhausted my songs through "similar artists", I check the ecommended in search of something new.    But t...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

Spotify Local Files are much louder than the rest.

I've ran into an issue using one of the premium features which allows you to import local mp3 files into your playlists. I've taken this mp3's from youtube if its any sort of helpful information. The issue is, is that the local files are i'd say abou...

Casual Listener

I've ran into an issue using one of the premium features which allows you to import local mp3 files into your playlists. I've taken this mp3's from youtube if its any sort of helpful information. The...

JoeKulik

Casual Listener

10167 Views

1 replies

12 likes

  • 10167 Views
  • 1 replies
  • 12 likes

Error: Esta cancion no esta disponible. Si tienes el archivo en el ordenador puedes importarlo.

No puedo reproducir canciones en la aplicacion de desktop en Win 10. Cualquier cancion que quiera reproducir sale el error: "Esta cancion no esta disponible. Si tienes el archivo en el ordenador puedes importarlo." Actualice el software a la ultima v...

Newbie

No puedo reproducir canciones en la aplicacion de desktop en Win 10. Cualquier cancion que quiera reproducir sale el error: "Esta cancion no esta disponible. Si tienes el archivo en el ordenador pued...

645 Views

0 replies

0 likes

  • 645 Views
  • 0 replies
  • 0 likes

playlist, modo off line

Hola, baje una playlist en mi laptop, pense que tambien apareceria en mi android, pero no es asi, debo bajarla en el celular tambien para poder oirla en modo off line?

Newbie

Hola, baje una playlist en mi laptop, pense que tambien apareceria en mi android, pero no es asi, debo bajarla en el celular tambien para poder oirla en modo off line?

475 Views

0 replies

0 likes

  • 475 Views
  • 0 replies
  • 0 likes

Too much lagging and loading on PC and Google Home

I have Spotify Premium and enough speed to run HD videos on Netflix and other services without lagging. But lately Spotify keeps pausing the songs for about 5s every 20s or so, especially when playing on my Google Home Mini (it's so annoying I stop l...

Casual Listener

I have Spotify Premium and enough speed to run HD videos on Netflix and other services without lagging. But lately Spotify keeps pausing the songs for about 5s every 20s or so, especially when playin...

user-removed

Not applicable

940 Views

1 replies

0 likes

Google Home
Lagging
  • 940 Views
  • 1 replies
  • 0 likes

Spotify failed to migrate some of your data.

Everytime I start up Spotify I get a little box that says "Spotify failed to migrate some of your data." It started about a month ago and I ignored it until it got annoying. Now when I start up Spotify it appears invisible on the taskbar next to the ...

Newbie

Everytime I start up Spotify I get a little box that says "Spotify failed to migrate some of your data." It started about a month ago and I ignored it until it got annoying. Now when I start up Spoti...

canopus113

Casual Listener

10626 Views

4 replies

9 likes

  • 10626 Views
  • 4 replies
  • 9 likes

Solved!! Spotify won't load

I'm using the windows 10 microsoft store spotify app and it is just stuck on an endless loading screen. I can't download the app from spotify.com since nothing fromt the website load. I'd like to delete my cookies and cache to see if that helps but i...

Regular

I'm using the windows 10 microsoft store spotify app and it is just stuck on an endless loading screen. I can't download the app from spotify.com since nothing fromt the website load. I'd like to del...

_kalnic_

Casual Listener

18473 Views

4 replies

0 likes

  • 18473 Views
  • 4 replies
  • 0 likes