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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution Disable podcast video (bump)

PlanFree/PremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Windows LaptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue To whom it may concern, I want to ask for an update on the featur...

  • Newbie
  • Plan Free/Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Windows Laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My...
  • CarlosE
  • Moderator
  • 155 Views
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  • 155 Views
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Superuser Contribution My liked songs not having green heart on singers spotify page

PlanFree Deviceasus laptopOperating SystemWindows 10 My Question or IssueI go to artists spotify, I check out their latest album and I am pretty sure I liked (and gave heart) to all the songs on album but the green hearts are not showing. I go to "So...

  • Newbie
  • Plan Free   Device asus laptop Operating System Windows 10   My Question or Issue I go to artists spotify, I check out their latest album and I am pretty sure I liked (and gave hea...
  • Novy
  • Moderator
  • 241 Views
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Solved!! localState folder and localCache folder

I'm using heavily spotify, I realized that under: AppData\Local\Packages\SpotifyAB.SpotifyMusicthere are two folders localState and localCache and which sized 4GB and 6.50 GB. I downloaded 700 songs for offline usage and 600 songs from local folders....

  • Casual Listener
  • I'm using heavily spotify, I realized that under: AppData\Local\Packages\SpotifyAB.SpotifyMusic there are two folders  localState and localCache and which sized 4GB and 6.50 GB. I dow...
  • dinomight
  • Spotify Star
  • 676 Views
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Superuser Contribution Friend activity not updating

PlanFreeCountryUKDevicePCOperating System Windows 10 My Question or IssueThis seems to still be a consistent bug despite previous topics saying it has been fixed. Every so often, my feed will say my friends have listened several days ago when I know ...

  • Newbie
  • Plan Free Country UK Device PC Operating System  Windows 10   My Question or Issue This seems to still be a consistent bug despite previous topics saying it has been fixed. Every ...
  • Eni
  • Moderator
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Superuser Contribution my activity is not showing in my friends

PlanPremiumCountryTurkeyDevice Operating System(i, Android , Windows 10,) My Question or Issueı do not use private mode.And click to show my activities in settings but again my activities is not showing.

  • Newbie
  • Plan Premium Country Turkey Device   Operating System (i, Android , Windows 10,)   My Question or Issue ı do not use private mode.And click to show my activities in settings but a...
  • Eni
  • Moderator
  • 185 Views
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  • Friends
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Solved!!Superuser Contribution Multi tab UI

PlanPremiumCountryIsraelDevicePC laptopOperating SystemWindows 10 My Question or Issuedon't understand how until today the UI not support multi tab!?!?!?it's will makes the life more easily for this app! Please consider!

  • Gig Goer
  • Plan Premium Country Israel Device PC laptop Operating System Windows 10   My Question or Issue don't understand how until today the UI not support multi tab!?!?!? it's will makes the...
  • Eni
  • Moderator
  • 370 Views
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  • 370 Views
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Superuser Contribution Sorting

Windows 10 Hey, why is it so that when I mark several songs to add them to another playlist they appear arranged in a alphabetically order based on title in the new playlist? Even though both playlist have the "recently added" as sorting filter.And i...

  • Newbie
  •   Windows 10   Hey, why is it so that when I mark several songs to add them to another playlist they appear arranged in a alphabetically order based on title in the new playlist? Even th...
  • Eni
  • Moderator
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Superuser Contribution Podcast start playing by itself

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueOn Spotify Windows Desktop client, whenever you just view a podcast page, but don't select any podcast episode to play, after roughly 5 to 10 minutes, the most recent podcast e...

  • Music Fan
  • Plan Premium Country   Device PC Operating System Windows 10   My Question or Issue On Spotify Windows Desktop client, whenever you just view a podcast page, but don't select any ...
  • Elena
  • Moderator
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Superuser Contribution Spotify can't play this song right now. If you have the file on your computer you can import it.

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueShort and simple version; Was listening to music just fine. Got a new piece of software that required PC to restart. PC also updated during restart. Now no music plays. ANY. A...

  • Casual Listener
  • Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue Short and simple version; Was listening to music just fine. Got a new piece of software that requir...
  • Novy
  • Moderator
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Superuser Contribution Can't install from Microsoft Store

PlanFreeCountryUnited StatesDeviceDell Latitude 3190Operating SystemWindows 10 20H2 19042.804 My Question or IssueWhen I try to install Spotify from the Microsoft Store, it always

  • Regular
  • Plan Free Country United States Device Dell Latitude 3190 Operating System Windows 10 20H2 19042.804   My Question or Issue When I try to install Spotify from the Microsoft Store,...
  • Xenia
  • Moderator
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Superuser Contribution Is there somewhere I can find release notes for the updates to the Spotify app?

PlanFreeCountryUnited StatesDeviceDell Latitude 3190Operating SystemWindows 10 20H2 My QuestionI am wondering if there is somewhere I can find detailed release notes for every update to Spotify for Windows.

  • Regular
  • Plan Free Country United States Device Dell Latitude 3190 Operating System Windows 10 20H2   My Question I am wondering if there is somewhere I can find detailed release notes for ever...
  • Eni
  • Moderator
  • 137 Views
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  • 137 Views
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Ran a Spotify ad blocker and now Spotify does not work.

PlanFree/PremiumCountryAmericaOperating System(Windows 10.) My Question or IssueHi, as you may have read for my thumbnail, you must get the point already. So, when I ran the ad blocker, (this was like 3 months ago so I do not quite remember the ad bl...

  • Casual Listener
  • Plan Free/Premium Country America Operating System (Windows 10.)   My Question or Issue Hi, as you may have read for my thumbnail, you must get the point already. So, when I ran the ad b...
  • hysmickle
  • Casual Listener
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  • 1172 Views
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Superuser Contribution My spotify keybinds stopped working

I usually use FN + the pause, skip, replay or volume up and down keys to use spotify when im busy or in games, but recently its just stopped working, it only works when I actually click into the spotify app, then when I click back out I lose the cont...

  • Newbie
  • I usually use FN + the pause, skip, replay or volume up and down keys to use spotify when im busy or in games, but recently its just stopped working, it only works when I actually click into the spot...
  • Elena
  • Moderator
  • 159 Views
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  • 159 Views
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Superuser Contribution Bug in "add to playlist" duplicate detection

I am quite happy that you finally brought back the warning about adding duplicates., however this feature is buggy. If I select two duplicates in an existing playlist and add only these two songs to a new playlist in the same step, no warning is show...

  • Roadie
  • I am quite happy that you finally brought back the warning about adding duplicates., however this feature is buggy. If I select two duplicates in an existing playlist and add only these two songs to ...
  • Eni
  • Moderator
  • 141 Views
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  • 141 Views
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Solved!!Superuser Contribution Desktop overlay not showing

PlanFree/PremiumCountryUSADeviceAlienware Aurora R10 (Ryzen Edition)Operating SystemWindows 10 My Question or IssueIt doesn't matter how many times I turn "Show desktop overlay when using media keys" on and off, it just won't show. At the moment I ha...

  • Casual Listener
  • Plan Free/Premium Country USA Device Alienware Aurora R10 (Ryzen Edition) Operating System Windows 10   My Question or Issue It doesn't matter how many times I turn "Show desktop overl...
  • Eni
  • Moderator
  • 1833 Views
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  • 1833 Views
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Solved!!Superuser Contribution Deleted Spotify AppData - liked songs disappeared

PlanPremiumCountryRomaniaDeviceDesktop PCOperating SystemWindows 10My Question or IssueI deleted my Spotify AppData because it was eating a lot of space and I really needed it (around 10+ GB).My liked songs disappeared from the desktop app. I see I s...

  • Casual Listener
  • Plan Premium Country Romania Device Desktop PC Operating System Windows 10 My Question or Issue I deleted my Spotify AppData because it was eating a lot of space and I really needed it (arou...
  • andreinastase
  • Casual Listener
  • 194 Views
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  • 194 Views
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Superuser Contribution Can't open or uninstall

Whenever I open Spotify on my Windows 10 computer I get an error that reads: "C:\WINDOWS\SYSTEM32\winmmbase.dll is either not designed to run on windows or it contains an error..." (see image attached) Attempting to uninstall Spotify does not work be...

  • Visitor
  • Whenever I open Spotify on my Windows 10 computer I get an error that reads:   "C:\WINDOWS\SYSTEM32\winmmbase.dll is either not designed to run on windows or it contains an error..." (see imag...
  • Eni
  • Moderator
  • 199 Views
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[Desktop][Search] Desktop app's search feature has a problem

The search (the general search not the search inside playlists) feature often shows just the previous search's result no matter what is written. For example I searched for "The Heavy Short Change Hero" and as a result it gave me the song as it should...

  • Visitor
  • The search (the general search not the search inside playlists) feature often shows just the previous search's result no matter what is written. For example I searched for "The Heavy Short Change Her...
  • 95 Views
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  • Desktop
    Search
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Solved!!Superuser Contribution Scrobbles missing on Last.fm

PlanPremiumCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueOn the 8th of February Last.fm stopped scrobbling music from Spotify. I reset both Last.fm and Spotify applications on the 10th of February and now scrobbling is working f...

  • Regular
  • Plan Premium Country Russia Device PC Operating System Windows 10   My Question or Issue On the 8th of February Last.fm stopped scrobbling music from Spotify. I reset both Last.fm and ...
  • hans-jürgen
  • Roadie
  • 6873 Views
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  • last.fm scrobble
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Superuser Contribution Google login is not available with Windows Desktop application

PlanPremiumCountrySouth KoreaDeviceWindows 10 DesktopOperating SystemWindows 10 My Question or Issue Spotify just opened its service and I enrolled Premium membership. I downloaded app for my Android phone and signed up using my Google account. Today...

  • Not applicable
  • Plan Premium Country South Korea Device Windows 10 Desktop Operating System Windows 10   My Question or Issue   Spotify just opened its service and I enrolled Premium membership....
  • Alex
  • Moderator
  • 162 Views
  • 3 replies
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  • 162 Views
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