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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53229 Views
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  • Windows
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Superuser Contribution Desktop app completey unusable - every song says "spotify cant play this right now..."

PlanPremiumCountryUSADeviceDesktopOperating SystemWin10 My Question or Issue"Spotify can't play this right now. If you have the file on your computer you can import it." is displayed for any song I try to play. It is completely unusable for the last ...

  • Casual Listener
  • Plan Premium Country USA Device Desktop Operating System Win10   My Question or Issue "Spotify can't play this right now.  If you have the file on your computer you can import it....
  • MafeG
  • Spotify Legend
  • 1079 Views
  • 8 replies
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  • 1079 Views
  • 8 replies
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Downloading Spotify.exe on PC won't work

I have used Spotify on my PC for around 2 years now and for some reason one day it just decided to stop working properly. Whenever I tried to open it it says that I already had a Windows Store version running. I knew that I never downloaded the Windo...

  • Visitor
  • I have used Spotify on my PC for around 2 years now and for some reason one day it just decided to stop working properly. Whenever I tried to open it it says that I already had a Windows Store versio...
  • OneByBoo
  • Community Legend
  • 196 Views
  • 1 replies
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  • 196 Views
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Superuser Contribution [Desktop][Playlists] can not play right now

I get often the message "Spotify can't play this right now. If you have the file on your computer you can import it".And the Spotify Connect plays it after all without any issue then

  • Roadie
  • I get often the message "Spotify can't play this right now. If you have the file on your computer you can import it". And the Spotify Connect plays it after all without any issue then
  • Eni
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • Desktop
    Playlists
  • 212 Views
  • 1 replies
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Superuser Contribution repeat and shuffle

PlanPremiumCountrySwedenDeviceDesktopOperating SystemWindows 11 My Question or IssueI have noticed that since I upgraded to Win 11 the repeat and shuffle buttons are greyed out. Since they are "active" its no big deal for the moment. I almost always ...

  • Casual Listener
  • Plan Premium Country Sweden Device Desktop Operating System Windows 11   My Question or Issue I have noticed that since I upgraded to Win 11 the repeat and shuffle buttons are greyed o...
  • MafeG
  • Spotify Legend
  • 279 Views
  • 3 replies
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  • 279 Views
  • 3 replies
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Sonos - Need restart of Spotify app daily

Operating SystemWindows 10Sonos Ikea Symfonisk My Question or IssueWhen I select my Sonos speaker it should switch the audio to that speaker (Spotify connect); This works perfectly after I freshly started the Spotify software on windows. However, if ...

  • Newbie
  • Operating System Windows 10 Sonos Ikea Symfonisk   My Question or Issue When I select my Sonos speaker it should switch the audio to that speaker (Spotify connect); This works perfectly aft...
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  • 177 Views
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Solved!!Superuser Contribution Recent Windows 10 Update, now Spotify App won't play music

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueRecent update 2021-7 Cumulative Update for Windows 10 version 20H2 for x64 base system(7-16-2021), has affected my ability to use the Spotify App on my PC. It worked right bef...

  • Regular
  • Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue Recent update 2021-7 Cumulative Update for Windows 10 version 20H2 for x64 base system(7-16-2021), ...
  • Veedubs79
  • Regular
  • 2111 Views
  • 14 replies
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  • 2111 Views
  • 14 replies
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Superuser Contribution [Desktop][Browse] Application interface breakdown (windows 10)

Hello ! Everytime the ad shows up, the application is completely frozen ! I can't do anything for 1 minute until i close the ad. I don't bother having a discreet ad, but it's really annoying when the application is breaking down because of it. The so...

  • Visitor
  • Hello ! Everytime the ad shows up, the application is completely frozen ! I can't do anything for 1 minute until i close the ad. I don't bother having a discreet ad, but it's really annoying when the...
  • Novy
  • Moderator
  • 216 Views
  • 1 replies
  • 1 likes
  • Browse
    Desktop
  • 216 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution all content unavailable

PlanPremiumCountryphilippinesDevicelaptopOperating SystemWindows 10 My Question or Issueall content unavailable when i am using the desktop app. but everything normal when i am using android app or web browser. I have tried every method including rei...

  • Casual Listener
  • Plan Premium Country philippines Device laptop Operating System Windows 10   My Question or Issue all content unavailable when i am using the desktop app. but everything normal when i ...
  • CarlosE
  • Moderator
  • 743 Views
  • 6 replies
  • 1 likes
  • 743 Views
  • 6 replies
  • 1 likes

Superuser Contribution What is wrong with my spotify app for windows?

Plan CountryPremiumDeviceRyzen 5 3600, GTX 1660 Super, 16GB DDR4, 1TB HDD, 1TB SSD.Operating SystemWindows 10 My Question or IssueFor the past two months, my Spotify has not been working at all. When I load up the app, my "Liked Songs" and all of my ...

  • Newbie
  •   Plan   Country Premium Device Ryzen 5 3600, GTX 1660 Super, 16GB DDR4, 1TB HDD, 1TB SSD. Operating System Windows 10    My Question or Issue For the past two months, ...
  • Mihail
  • Spotify Legend
  • 235 Views
  • 1 replies
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  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution windows app black screen

PlanPremiumCountryhong kongDevicePC Operating Systemwindows10 pro ver.20H2 My Question or Issuemy account got hack this morning , so i log-out all driver which using my account and change my passwordstart spotify again balck screen like picture attac...

  • Casual Listener
  • Plan Premium Country hong kong Device PC  Operating System windows10 pro ver.20H2   My Question or Issue my account got hack this morning , so i log-out all driver which using my ...
  • Mihail
  • Spotify Legend
  • 405 Views
  • 7 replies
  • 0 likes
  • 405 Views
  • 7 replies
  • 0 likes

"spotify not responding"

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or Issuespotify keeps crashing with an "application not responding" message every month or so, I delete and reinstall the app every

  • Newbie
  • Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue spotify keeps crashing with an "application not responding" message every month or so, I...
  • Amayy
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't see all songs by an artist

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueI've been having trouble seeing all songs by an artist on their artist page. I know I used to be able to but I can't find where the option is anymore. I looked around and it looks li...

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  • Visitor
  • Plan Premium Country USA Operating System Windows 10   My Question or Issue I've been having trouble seeing all songs by an artist on their artist page. I know I used to be able to but I...
  • h3adsh0t69
  • Casual Listener
  • 510 Views
  • 5 replies
  • 1 likes
  • 510 Views
  • 5 replies
  • 1 likes

Spotify can't play this right now. If you have the file on your computer, you can import it

PlanPremiumCountryNew ZealandDevicePCOperating SystemWindows 10 My Question or IssueI'm posting this to ask about the playback just stopping all together and giving this error message, "Spotify can't play this right now. If you have the file on your ...

  • Newbie
  •   Plan Premium Country New Zealand Device PC Operating System Windows 10   My Question or Issue I'm posting this to ask about the playback just stopping all together and giving t...
  • Sebasty
  • Spotify Star
  • 808 Views
  • 1 replies
  • 2 likes
  • 808 Views
  • 1 replies
  • 2 likes

Superuser Contribution [Desktop][Other] able to skip songs but not ads??

not sure if this is just me, but when an ad comes on, i'm usually able to skip it after 5 seconds or something like that, but now if i try to do that it comes up with "please try again after the ad"??? but i'm still able to skip songs...does anyone k...

  • Newbie
  • not sure if this is just me, but when an ad comes on, i'm usually able to skip it after 5 seconds or something like that, but now if i try to do that it comes up with "please try again after the ad"?...
  • Alex
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some keyboard shortcuts not working

PlanPremiumCountryNorwayDeviceWindowsOperating SystemWindows 10 My Question or IssueAlt-Left and Alt-Right doesn't work for me anymore. Other keyboard shortcuts, like Ctrl-Right and Shift-Right work fine. When deleting several tracks from a playlist,...

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  • Casual Listener
  • Plan Premium Country Norway Device Windows Operating System Windows 10   My Question or Issue Alt-Left and Alt-Right doesn't work for me anymore. Other keyboard shortcuts, like Ctrl-Ri...
  • diegofilbal
  • Regular
  • 2589 Views
  • 6 replies
  • 4 likes
  • keyboard shortcuts
  • 2589 Views
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  • 4 likes

Superuser Contribution [Desktop][Podcasts] Spotify desktop app is really frustrating and unreponsive

When I try to listen to podcasts in the PC desktop app I am unable to scroll down to view the different podcasts in my collection. Nor am I able to choose the different episodes available. It gets stuck on the top section and I can't move down from t...

  • Visitor
  • When I try to listen to podcasts in the PC desktop app I am unable to scroll down to view the different podcasts in my collection. Nor am I able to choose the different episodes available. It gets st...
  • Kiril
  • Moderator
  • 209 Views
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  • Desktop
    Podcasts
  • 209 Views
  • 1 replies
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How do I remove an advertisement that is blocking my playlists?

I apologize if this is the wrong forum, but I could not find anywhere else to post. My left sidebar playlist is being obstructed by a "Sprint" ad. How do I remove this? Again, if this the wrong forum, please let me know where I can find this answer. ...

  • Music Fan
  • I apologize if this is the wrong forum, but I could not find anywhere else to post.  My left sidebar playlist is being obstructed by a "Sprint" ad.  How do I remove this? Again, if this the...
  • Jose_M
  • Spotify Star
  • 310 Views
  • 2 replies
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  • Music Exchange
  • 310 Views
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Superuser Contribution Connect suddenly changes current playlist

Whenever I have music playing on my desktop my phone is automatically using Connect to be able to control the desktop app. I'm not using Connect to control at all but it still activates anyway. However it randomly changes my current playlist and remo...

  • Casual Listener
  • Whenever I have music playing on my desktop my phone is automatically using Connect to be able to control the desktop app. I'm not using Connect to control at all but it still activates anyway. &nb...
  • qwertier
  • Casual Listener
  • 3740 Views
  • 20 replies
  • 38 likes
  • Windows
  • 3740 Views
  • 20 replies
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Superuser Contribution Won't Stop Shuffling

I'm have Spotify Premium and am using the Desktop app for Windows 10.The songs always shuffle, even when I turn off the shuffle option. I've reinstalled the app twice and it will fix it for a day, but the problem returns.How can I fix this?

  • Visitor
  • I'm have Spotify Premium and am using the Desktop app for Windows 10. The songs always shuffle, even when I turn off the shuffle option.  I've reinstalled the app twice and it will fix it for a...
  • Alex
  • Moderator
  • 608 Views
  • 3 replies
  • 0 likes
  • 608 Views
  • 3 replies
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Superuser Contribution Getting Ads in a Premium subscription

PremiumFRANCE DeviceDesktopOperating SystemAndroid Hi !It's been a long since i'm a premium user and i dont know if its recently but im getting Ads.Are we not supposed to be ads free when we are premium ? it's really annoying considering that you pay...

  • Visitor
  • Premium FRANCE   Device Desktop Operating System Android   Hi ! It's been a long since i'm a premium user and i dont know if its recently but im getting Ads. Are we not supposed t...
  • MafeG
  • Spotify Legend
  • 304 Views
  • 3 replies
  • 0 likes
  • ads
    Premium
  • 304 Views
  • 3 replies
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