Answer:

 

If you see a 500 error code message (like in the screenshot below) when you attempt to log in the Community, there are a few things you can try!

 

 

• Are you able to log in to your Spotify account as normal? You can open in an incognito window the Web browser to check this.

To log in the Community, you must have a Spotify account.

If you can't log in to your Spotify account, then the troubles might be due to an issue with your Spotify account. You can troubleshoot this more with the steps here.

If you can log in to Spotify okay (but you're still having troubles logging in the Community), we recommend checking if you have an emoji in the display name of your Spotify account. 

If that's the case, all you need to do is remove it. Once you have, you should be able to log in the Community with no issues!

 

 

 

 

Didn't help? Search for more FAQs, or create a new thread and ask the Community.

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Never miss a beat from the Spotify Community Blog! 🤘 Discover new music, go backstage and stay on top on everything Spotify Community.

Subscribe to get an email when we've shared something new! (kind of like a newsletter 📰, but way more fun!)

Sounds cool! How do I sign up?

1. Head to the Spotify Community Blog

2. Tap 'BLOG OPTIONS' and choose for 'Subscribe'

3. That's it! You'll be the first one to know about new blog posts.

You can also subscribe to boards, topics and posts to stay updated on specific areas of the Spotify Community!

Didn't help? Search for more FAQs, or create a new thread and ask the Community.

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The Spotify Community is a place for everyone! 🌈 You can add pronouns to your profile, if you feel comfortable with that, so other people know how to address you. 

Looking for more information on what pronouns are or how to use them? Check this out!

Here’s how to add your pronouns to your profile:

1. Head to your Community Profile 

2. In the left sidebar, find "Choose your pronouns" and choose the pronouns you're comfortable with.

That's all! Your profile is now all up-to-date with your pronouns. 

This is what it looks like:

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Answer:

 

 

So you discover the Spotify Community, start reading a bit and then you see it: all these username with different colors and names/ranks and they make no sense whatsoever. (Or maybe they do, in which case you can skip this post).

 

What's a rank?

Spoiler

Lots, if not all, online forums, have some form of hierarchy of their users.

That's called a ranking system. These systems exist because everyone can quickly get some idea of who this forum user is by their progression in the system.

Someone could be a brand new forum user or a more experienced user.
By seeing the rank title they have, the idea is that you'll be able to tell this yourself.

In the Spotify Community, the first rank is Visitor. Community users can rank up to Composer, which is the highest rank they can achieve unless they join the Star Program.

Each rank comes with forum perks - but we'll leave you to discover these on your Community journey 😉

What are the current ranks in the Community?

Community user ranks:
Visitor	This is the first rank any brand new Community user gets
Newbie	The second next rank a user can achieve
Casual Listener	The next rank a user can level up to
Regular	The next rank a user can level up to
Music Fan	The next rank a user can level up to
Gig Goer	The next rank a user can level up to
Roadie	The next rank a user can level up to
Songwriter	The penultimate rank! If you made it this far, consider joining the Star Program.
Composer	The highest rank a Community user can reach without joining the Star Program.

 

Community superuser ranks:
Rising Star	When a Community superuser joins the Star Program, they'll start with this rank title. The Rising Star rank has multiple levels, starting with 1. The higher the level number, the more experience this superuser has.
Spotify Star	Spotify Stars is the highest rank a superuser can get.
Community Legend	Legends are regular Community users who used to be Stars. They are no longer actively in the Star program but to honor their contributions, they get this special rank.

 

Community Staff ranks:
Spotify Community Manager Moderator	These are some different roles of active Community Staff members. You can always differentiate them by the Spotify logo before their username.
Spotify Legend	Former Community Staff member
Creator	These are folks from our Creator teams, for example different Podcast teams.

How can I rank up?

Spoiler

Now that you know the Community ranks are, the next question would be, how you can progress through these ranks.

Well, we have a super secret formula that calculates and levels up users based on different factors. Note that these factors are all tied with your activity in the forum, not the Spotify app.

An example could be:

• posting and helping in threads,
• discussing audio and podcasts, 
• giving and receiving "likes" on helpful posts and good ideas,
• participating in the Idea Exchange,
• being a nice person,
• authoring blogs or tribal knowledge articles like this FAQ,
• participating in Community events.

Keep in mind that Staff ranks are not possible to achieve by ranking up as a regular user.

Remember, regular Community users can rank up to Composer, which is the highest rank they can achieve unless they join the Star Program. When you join the program, you can then progress through the superuser ranks.

 

 

 

Didn't help? Search for more FAQs, or create a new thread and ask the Community.

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If you're reading this, you're probably here after looking at an Ongoing Issue and wondering what its status means. 

Here's a brief overview of the statuses we use and what each means (click on the spoiler to view more) :

• New Issue Report
  Spoiler

  This is automatic status given when a thread has been just moved to the Ongoing Issues board. We'll be updating this thread to a more appropriate status, so check back soon!
• Need More Info
  Spoiler

  An Ongoing Issue has this status while we gather votes and relevant details from users. These are very helpful to us: votes help us understand how many users are roughly affected, and details are valuable for the teams to better reproduce and pinpoint what's happening.
  
  Make sure to leave yours if you're experiencing the same issue!
  
  Once we've gathered the relevant details and a minimum of votes, we report this with the teams backstage. 
• Under Investigation 
  Spoiler

  This is the status we'll give whenever an issue has been reported to the right teams. Our moderator team monitors and passes along any helpful info to them, so keep them coming! 
  If your issue has this status, we recommend you subscribe to it by clicking the three dot menu of the original post. This will ensure that you get notifications for any updates.
• Fixed
  Spoiler

  Great news! We've heard back and confirmed this issue has been resolved. If you don't see any changes right away, follow the steps in the Status Update.
  
  Tip: If you're experiencing a similar issue and come across an older Fixed thread, we recommend you start a new Help board thread instead. This way, our Community can help you resolve this newer issue faster. Don't forget to add all relevant details and troubleshooting you've tried!
• Not Right Now 
  Spoiler

  We give this status to issues that have been flagged with our tech teams but we don't have a timeline on when this will be resolved. Keep the app updated so you won't miss out when this happens! 
  We'll be also sharing any updates from the teams as we get them, so don't forget to subscribe!

• Won't Fix 
  Spoiler

  It's possible that some issues we won't be able to resolve. The Status Update will have some additional info on why.
  This doesn't rule out that a future update of the app won't resolve or improve the behavior you're experiencing! This is why we recommend you always keep the app updated.

Occasionally, we'll move an Ongoing Issue back to the Help boards. This is because our teams have looked into the issue described by the original poster and deemed it a non-issue (for example, the behavior described is expected of the app).

Tip: Always follow the instructions included in each Status Update as it contains the most up-to-date info.

We hope that gave you a better idea of what happens in this board! 

Didn't help? Search for more FAQs, or create a new thread and ask the Community.

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This is part of a series of articles outlining how the Idea Exchange works:

1. Idea Exchange Guidelines: What do I need to know before submitting?
2. Idea Exchange Guidelines: How can I submit an idea? What happens next?
3. Idea Exchange Guidelines: Why was my idea closed? 
4. Idea Exchange Guidelines: How does my feedback reach Spotify? 

The Idea Exchange is one of the most active areas of the Community.

Many of you have questions about how the Ideas Exchange works, such as:

• Do ideas matter?
• How is an idea communicated to Spotify HQ?
• How do votes impact the outcome of an idea?
• How do you decide what to implement or close?

We're here to help try and clear some of these questions up.

The Community team talks with various other Spotify teams several times a month about ideas that have gathered enough votes. It’s from these meetings that we apply one of the following statuses to each idea: 

Good Suggestion

Your idea has reached the first threshold - it has more than 50 +Votes in under 3 months. 

Live Idea 

Ideas that have gathered 180 +Votes in under 6 months get this status and they are brought to the attention of the Spotify team.

Bonus: We’ll also be looking at ideas that might have been closed initially due to not enough votes but eventually have reached 500 +Votes in under 18 months.

Under Consideration

This feature is coming. We have a rough timeline for a release.

After this stage there are usually 2 possible outcomes:

Implemented

This feature has rolled out. Yay!

Case Closed

We talked about this internally but it’s not on our timeline right now. That doesn't mean it never will be. 

Of course, votes are not the only deciding factors of what Spotify is going to do or not do next. We also have to consider the following:

•        Helping artists.
•        Data and other information we've collected.
•        Information from research testing, focus groups, and surveys.
•        Feedback in the Community and other support channels.
•        Our overall short- and long-term business strategy.

Further, if we build something that didn't originate from the community, we'll take the time to announce it if a corresponding idea exists in the community. Even if it hasn't necessarily reached enough votes.

We hope this helps clarify how your comments and votes reach the right teams here at Spotify. Thanks again for your continued feedback and support.

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This is part of a series of articles outlining how the Idea Exchange works:

1. Idea Exchange Guidelines: What do I need to know before submitting?
2. Idea Exchange Guidelines: How can I submit an idea? What happens next?
3. Idea Exchange Guidelines: Why was my idea closed?
4. Idea Exchange Guidelines: How does my feedback reach Spotify?

How do I submit my idea?

First make sure you’ve searched for existing ideas and if you can’t find anything in the Idea Exchange, you can go ahead and submit your idea! 

Enter a subject and hit ‘Check Title’ to have a final look for similar ideas that have already been posted. If none of them match your suggestion, just scroll down the list, to the bottom of the page, and click on ‘Continue and Post’.

How do I write an idea?

Choose a title that describes your idea in a simple way. You can explain your idea in more detail in the main body.

What's next?

Once you’ve posted your idea, it will appear in Idea Submissions and will be marked as a ‘New Submission’’. At this point the idea is only visible to you. A Moderator or a Community Star will then take a look at it and make sure that it adheres to our Idea Exchange guidelines and give a status according to the rules below and the idea will become public to everyone on the forum.

If the idea follows the guidelines

It will be marked as a ‘New Suggestion’’ and moved to Live Ideas. Other users will now be able to add their vote to it. If the idea gets enough votes, Spotify will check it out and post a status update. You can read more about this process here.

If the idea does not follow the guidelines

It will be moved to Closed Ideas and marked as ‘Closed - Doesn't meet requirements’. You can create a new idea, as long as you make sure that you’ve made some edits according to all the points in the guidelines listed here.

And that’s it! You can learn more about how your feedback reaches Spotify here.

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This is part of a series of articles outlining how the Idea Exchange works:

1. Idea Exchange Guidelines: What do I need to know before submitting?
2. Idea Exchange Guidelines: How can I submit an idea? What happens next?
3. Idea Exchange Guidelines: Why was my idea closed?
4. Idea Exchange Guidelines: How does my feedback reach Spotify?

The Idea Exchange is one of the most active areas of the Spotify Community. It’s a place where Spotify users can share their feedback in the form of ideas, to improve the Spotify experience for everyone. Every user can suggest an idea or show their support for an existing one by voting for it! 

Requirements for ideas in the Idea Exchange:

1. Ideas must follow the Spotify Community Guidelines.
   We don't tolerate any posts breaking our Community Guidelines, and that includes the Idea exchange.
2. Ideas should be posted in English.
   This is the official language of the Community.
3. One change request per Idea.
   When one post includes several feature requests, it becomes hard to keep track of and update them.
   If you have more than one idea, you can make a new idea submission for each one. This way we’ll know exactly which idea folks are voting for.
4. Check if there's an existing idea.
   There can only be one idea of a kind. If there’s already a similar idea, you can just add your vote to it to show your support. It’s to keep all feedback in one single place and help the idea you wish to support gather the necessary amount of votes to be reviewed internally.
5. Make sure your idea is clear.
   The more detailed your feature request is, the better! It’s easier for other users to know what you’re suggesting so they can add their support and feedback.
   It’s also easier for us to share updates and talk to the right teams at Spotify. Ideas without enough relevant details will be closed. We welcome you to submit a new one with more info.
6. No requests for complete roll-backs.
   If you don’t like a certain update you’re welcome to let us know, constructively, how you feel about it. You could start a new topic in the relevant Help section and outline the things you agree or disagree with. This will likely also invite others to come and give their thoughts and now we’ll have a dialogue going.
   If you want to suggest specific feature changes, do feel free to submit one or even several ideas in the Exchange, just make sure you do it according to point 3.
7. No pricing, subscription or content related requests.
   We do appreciate all the feedback you share with us but our Ideas board is to help us receive new product and feature suggestions that will allow us to improve our app and service for everyone.
   Changes to pricing, subscriptions or the content available are specific to each market around the world, and we cannot influence those. This includes requests for content removal or addition.
8. No requests for availability in new countries.
   We’d love to have Spotify available everywhere. As in point 7, this is influenced by various factors and often we can’t share updates in advance about this. The best place to stay in the loop is the For the Record blog.

> Important: Idea submissions that don’t meet the above requirements will be closed, so make sure to familiarize yourself with our guidelines before submitting your idea.

How do I know if the idea already exists?

You can check this by having a quick search in the Community here. If you find a similar idea, make sure to add your vote!

> Tip: Try using keywords when searching for ideas. For example, if you have an idea around 'making it possible to play Spotify on multiple speakers at the same time, from one account' enter just a few keywords, like “multiple speakers account".

How do I make sure my idea is clear enough?

A good starting point is a brief description of your current experience with the app. Once you covered the functionality of the app as it is right now, you can move on to explaining what exactly it is you would like to change. 

Avoid writing "make this feature better" as that could mean different things to different people, and instead try describing a specific improvement you’d like to see implemented and which section (Your Library, Home, Browse, artist pages, etc.) or platform (mobile, desktop, web player, speaker, etc.) this would affect.

It can also be helpful to add screenshots or link to a related idea and explain in what way your idea is different.

Here’s a good example of a well structured idea you can use for reference: 

If you’re all set to submit your own idea, you can follow this short guide on how to go about posting an idea and read more about what happens to it after it’s been submitted.

Keep in mind that when you first submit your idea it will be only visible to you until it has been checked out by a Moderator or a Spotify Star to see if it meets the requirements above.

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This is part of a series of articles outlining how the Idea Exchange works:

1. Idea Exchange Guidelines: What do I need to know before submitting?
2. Idea Exchange Guidelines: How can I submit an idea? What happens next?
3. Idea Exchange Guidelines: Why was my idea closed?
4. Idea Exchange Guidelines: How does my feedback reach Spotify?

Ideas are moderated by Spotify Community Staff and our very own Community Stars.

Sometimes, you’ll see that an idea's status has been changed to ‘Closed’. This can be either because it didn’t meet one or more of the requirements of our Idea Exchange or it hasn’t gathered enough votes to remain active.

An idea needs to reach a certain amount of votes in order to be prioritized over others. These vote goals are:

1. 50 votes within 3 months
2. 180 votes within 6 months
3. If an idea didn’t quite reach the first two goals but is still popular, we’ll keep it open for voting for another 18 months to gather 500 votes 

Note: Even in a Closed state we'll still be tracking the idea and its votes. Should anything change, we will make sure to post an update.

We’ll also mark ideas that have reached the vote goals as ‘Case Closed’ if the idea has been brought forward to our developers, but it’s not something we have on our timeline right now - That doesn't mean it never will be. 

We just want to be as transparent as possible and give timely updates, so don’t despair if your idea is set to Case Closed - with time and new votes, we’ll be reviewing our existing suggestion and revising conversations with the right teams.

It should also be noted that we cannot comment on third-party integrations, before they come out. For this reason we will generally set those ideas to Case Closed at some point. Also, in some cases we can’t update the idea until it’s actually been implemented for a variety of reasons.

If you'd like to learn more about how your feedback reaches Spotify, have a look over here.

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If you're having troubles posting something in the Community, we'd recommend first checking the following:

• Make sure you're logged in the Community using your Spotify account's login details
• If you're new, check that your Community account has its email address verified
• Give it another try from an incognito or private window in your browser
• Try posting from a different browser
• If this happens when trying to submit a new idea, make sure you're adding a label from the right side column - there's also more info in this FAQ.

If you see any other error messages when trying to post, we'd recommend searching in the Community for any similar solved threads.

If that doesn't do the trick, let us know by starting a new thread in our Help Boards - just pick the board corresponding to the platform you're using. We'd suggest making sure to add a screenshot of the error message you see so we can take a closer look. Just make sure that no sensitive or private info is displayed.

Didn't help? Search for more FAQs, or create a new thread and ask the Community.

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Answer:

Welcome to the Spotify Community! The Spotify Community is a great place where you can share your ideas, chat or ask for help with other Spotify users.

If you're new, make sure to check out this guide as well.

The Community is structured into the following areas:

• Help Boards: This is the place to ask for help from other Spotify users, as well as find issues that are ongoing. Just pick the correct board corresponding with the platform you're having troubles for and check if there's already an existing thread with the issue you're experiencing. If not, start a new one! Our Rock Stars, Community Moderators or other Spotify users will be happy to lend a hand.
• Chat boards: Here you can chat with other users about music, even find or share playlists you like with other Spotify users. 
• Ideas Exchange: This is the place where you can add your support to ideas other users have suggested. There's more information about how the Ideas Exchange works here. 
• FAQs: This is the Community's tribal knowledge center. You can find anything from how the Community or Spotify app feature work to troubleshooting. 
• Stars area: If you're interested in joining the Rock Star Program, this is where you can apply. Once you join the program, you'll be able to access more boards from here. There's more info about the Rock Star Program in this FAQ.
• Community Blog

You can easily access the different areas of the Community from the sidebar menu:

1. Click the menu on the top of the screen or tap the menu icon: 

2. Select the area you want to see on the sidebar that appears

    

3. Choose the specific board or double click the area's title to see all content. For example, if you click on Help, you'll see all the boards contained in the Help section. You can then click on the one you want to view

    

If you're curious about the available ranks for the Community users, we'd recommend taking a look at this FAQ for more info.

You can also take a look at the Community Guidelines in here.

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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Answer:

If you'd like to update your Community account's username, you can do so very easily by following the steps below:

1. On any Community page, tap the gear icon to view the Community settings:
2. You'll be redirected to the main My settings page where you can see your current Community username.
3. In the username field, remove the current username and enter your preferred one.
4. Click CHANGE USERNAME.

Please note that if your preferred username is already taken, you'll see a message to edit it first.

You can refresh the page if you're having troubles seeing any changes right away to shake things up.

Keep in mind that updating this only affects the Community. If you'd like more information on updating your username in the Spotify app instead, just head to this Spotify Answer for more info.

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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Effective as from 26 September 2019

The integrity and safety of our Community and our users means a lot to us. In order to keep the Community as efficient and helpful as possible, we expect you to observe the Spotify Support Community Terms which includes the guidelines:

1. Before searching for a thread related to your topic or posting a question regarding a problem, try reinstalling the Spotify application.
2. Before posting or creating a new thread, make sure the issue you’re experiencing or the question you have is not already posted somewhere in the Community. Multiple threads on the same issue create clutter.
3. Avoid double posting. Spotify will delete duplicate threads or posts on the same questions created by a user.
4. Make sure that the thread you are posting on is relevant for your issue (for example, please do not post an iPhone related response on an Android related thread). Also, make sure that the thread is not outdated or relates to issues that have already been fixed or dealt with by Spotify.
5. Please only post information relevant for the thread and avoid discussing personal matters or topics unrelated to Spotify services.
6. Create a new thread or find another related thread if you have multiple queries. Do not add further queries to an existing thread.
7. Be careful about the information that you post. Keep in mind that your posts will be available for all users of the Community.
8. Always use an appropriate and respectful language when you post information in the Community. Avoid racist, sexist, abusive, harassing, defamatory, pornographic, threatening, obscene, condescending or otherwise offensive language that could be considered detrimental to other users, or Spotify employees or moderators.
9. Do not post information or create threads for the promotion or advertisement of commercial products or services.
10. Please do not post information such as name, address, personal identification number, social security number, email address, credit card information, or other personal information of you or other persons. Also make sure that you have all legal rights and/or consents to post any information or other material that you provide or link to through the Community.
11. For obvious reasons, do not post links to malware, trojan viruses, or otherwise malicious content.
12. Do not spam users via the blast of Private Messages tool in the Community. 
13. Do not run your own contests in this Community.
14. Spotify employees and moderators will identify themselves in the Community by using the Spotify logo as avatars. Do not use any Spotify logo or trade name as your avatar or user name, or otherwise pose as a Spotify employee or moderator when posting in the Community.
15. Do not post links to older or unofficial versions of the Spotify app. All users should only download the app from our official website.

Please always be respectful when using the Community, and do not post of any Content which, in the sole discretion of Spotify:

1. is offensive, abusive, threatening, harassing, defamatory, pornographic, obscene, condescending;
2. is illegal, or intended to promote or commit an illegal act of any kind, including but not limited to, violations of intellectual property rights, privacy rights or proprietary rights;
3. includes personal data of third parties or is intended to solicit such personal data;
4. includes malicious content, such as malware, trojan horses or viruses;
5. includes your or any other user’s password;
6. involves the transmission of unsolicited mass mailing or "spamming", or junk mail, chain letters or similar;
7. involves commercial or sales activities, such as advertising, contests, sweepstakes, or pyramid schemes;
8. links or references to commercial products or services;
9. interferes with or disrupts the Community; or
10. otherwise conflicts with the Community Terms or these Guidelines.

Reporting inappropriate content

• If you receive a Private Message you think is inappropriate you can click Report at the bottom to let us know about it.
• If you see a community post you think is inappropriate you can click on the dots and then Report Inappropriate Content.

Copyright © 2021 Spotify AB. All rights reserved. 

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