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Ongoing Issues

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Downtime December 5th, 2023: Some tracks won't play

Hey folks, We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start. This is being investigated.

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start.   This is bein...
  • MattSuda
  • Spotify Star
  • 1766 Views
  • 3 comments
  • 14 likes
  • Other
  • Fixed
  • 1766 Views
  • 3 comments
  • 14 votes

Spotify app not available in Google Play Store on Galaxy Watches

Hey folks, Due to some technical issues our Spotify app listing for Wear OS was removed from the Play Store yesterday. We're working with Google to get it back up and make it available again!

  • Spotify Legend
  •  Hey folks,   Due to some technical issues our Spotify app listing for Wear OS was removed from the Play Store yesterday. We're working with Google to get it back up and make it availab...
  • Alex
  • Spotify Legend
  • 2538 Views
  • 16 comments
  • 14 likes
  • Android
    Other
  • Fixed
  • 2538 Views
  • 16 comments
  • 14 votes

Cannot move playlists within folders and/or the folders themselves via drag-and-drop.

We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In most cases, nothing happens when trying to rearrange the...

  • Moderator
  • Moderator
  • We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In ...
  • Joan
  • Moderator
  • 1608 Views
  • 22 comments
  • 13 likes
  • Desktop
    Your Library
  • Fixed
  • 1608 Views
  • 22 comments
  • 13 votes

Spotify service outage 27.04.2023

There has been a service outage, resulting in some users not being able to login, reset passwords or make changes to their accounts.

  • Spotify Legend
  • There has been a service outage, resulting in some users not being able to login, reset passwords or make changes to their accounts.
  • AlejaR
  • Moderator
  • 3326 Views
  • 20 comments
  • 13 likes
  • Accounts
  • Fixed
  • 3326 Views
  • 20 comments
  • 13 votes

Spotify does not resume after Google Maps navigation guidance

PlanFreeCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950 My Question or IssueI have Google Maps and Spotify connected, to listen to podcasts while driving. While navigating, Spotify controls appear ...

  • Casual Listener
  • Plan Free Country United States Device iPhone X Operating System iOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950   My Question or Issue I have Google Maps and Spotify connected...
  • sharenjoy
  • Music Fan
  • 40305 Views
  • 28 comments
  • 13 likes
  • Not Right Now
  • 40305 Views
  • 28 comments
  • 13 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • ritsaharan
  • Newbie
  • 7235 Views
  • 14 comments
  • 12 likes
  • Accounts
  • Fixed
  • 7235 Views
  • 14 comments
  • 12 votes

Pressing Volume Down button sets volume to Max on Alexa speaker

We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobile phone.

  • Spotify Legend
  • We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobi...
  • Joerndieckmann
  • Newbie
  • 4093 Views
  • 45 comments
  • 12 likes
  • Mobile
  • Fixed
  • 4093 Views
  • 45 comments
  • 12 votes

Can't cancel subscription on account page

We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button.   This is currentl...
  • joevanni99
  • Newbie
  • 2057 Views
  • 15 comments
  • 12 likes
  • Accounts
    Premium
    Subscriptions
  • Fixed
  • 2057 Views
  • 15 comments
  • 12 votes

Android TV and Google TV app display is zoomed

Hey folks, We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks,    We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.
  • Novy
  • Moderator
  • 4073 Views
  • 13 comments
  • 12 likes
  • Other
  • Fixed
  • 4073 Views
  • 13 comments
  • 12 votes

Unable to update payment details

Users report that when attempting to update their payment details, they receive the following error message: Unexpected token '<', "

  • Moderator
  • Moderator
  • Users report that when attempting to update their payment details, they receive the following error message: Unexpected token '<', "<!doctype "... is not valid JSON.   This is being in...
  • Yordan
  • Moderator
  • 1321 Views
  • 20 comments
  • 11 likes
  • Accounts
  • Fixed
  • 1321 Views
  • 20 comments
  • 11 votes

Apple TV “Something went wrong Error 200”

We've received reports from Apple TV users that they get an error message "Something went wrong Error 200” attempting to open Spotify. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Apple TV users that they get an error message "Something went wrong Error 200” attempting to open Spotify.   This is being investigated.
  • jbbelpaire
  • Casual Listener
  • 4477 Views
  • 25 comments
  • 10 likes
  • Other
  • Fixed
  • 4477 Views
  • 25 comments
  • 10 votes

Downtime 12.06.23: Folks are unable to upgrade to Premium.

We've received reports that people are unable to upgrade to Premium because their purchase links are failing to load.

  • Moderator
  • Moderator
  • We've received reports that people are unable to upgrade to Premium because their purchase links are failing to load.
  • Hamikos9
  • Music Fan
  • 1824 Views
  • 8 comments
  • 10 likes
  • Subscriptions
  • Fixed
  • 1824 Views
  • 8 comments
  • 10 votes

Paid Premium subscriptions reverting to free

Hey folks! We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specific reason.This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks!   We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specifi...
  • voronzorok
  • Newbie
  • 1613 Views
  • 14 comments
  • 10 likes
  • Accounts
    Subscriptions
  • Fixed
  • 1613 Views
  • 14 comments
  • 10 votes

Jam isn't working

We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'.This is currently being looked into.

  • Moderator
  • Moderator
  • We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'. T...
  • kevin_m_fischer
  • Casual Listener
  • 10041 Views
  • 11 comments
  • 9 likes
  • Other
  • Fixed
  • 10041 Views
  • 11 comments
  • 9 votes

Downtime September 8th, 2023: Home page not loading/updating

Hey everyone, We're experiencing some issues with the Home page not loading/updating on multiple devices and platforms.

  • Moderator
  • Moderator
  • Hey everyone,   We're experiencing some issues with the Home page not loading/updating on multiple devices and platforms.
  • aplefriter
  • Casual Listener
  • 3290 Views
  • 5 comments
  • 9 likes
  • Your Library
  • Fixed
  • 3290 Views
  • 5 comments
  • 9 votes

[Downtime 07.09.] Premium & Premium Duo pages are down

Hey folks! We're aware that the sites www.spotify.com/premium/ and https://www.spotify.com/duo/ are currently inaccessible. We're doing our best to resolve this and would advise you to try accessing the pages at a later point. Thank you for your pati...

  • Moderator
  • Moderator
  • Hey folks!   We're aware that the sites www.spotify.com/premium/ and https://www.spotify.com/duo/  are currently inaccessible.  We're doing our best to resolve this and ...
  • Vasil
  • Moderator
  • 811 Views
  • 3 comments
  • 9 likes
  • Other
  • Fixed
  • 811 Views
  • 3 comments
  • 9 votes

WRAPPED 2021 : Impossible to share Top 100 playlist

It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, they only get their own Top 100 playlist. Edit : Wo...

  • Spotify Star
  • Spotify Star
  • It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, ...
  • Novy
  • Moderator
  • 10472 Views
  • 8 comments
  • 9 likes
  • Desktop (Mac)
    Desktop (Windows)
    Mobile
  • Case Closed
  • 10472 Views
  • 8 comments
  • 9 votes

[iOS] Blend isn’t showing user activity

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used to show who listened to which song. This seems to only b...

  • Moderator
  • Moderator
  • Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used ...
  • Ivelina
  • Moderator
  • 547 Views
  • 12 comments
  • 8 likes
  • iOS
  • Fixed
  • 547 Views
  • 12 comments
  • 8 votes

"desktop_login_accounts:3" error message when trying to log in

Hey folks, Users are seeing the above error message when they try to log in on the desktop app. There's no issue on the web player and mobile. For some this was resolved by changing the default browser in the system settings.

  • Moderator
  • Moderator
  • Hey folks,   Users are seeing the above error message when they try to log in on the desktop app. There's no issue on the web player and mobile.   For some this was resolved by...
  • freedomsprogress
  • Newbie
  • 4995 Views
  • 47 comments
  • 6 likes
  • Desktop
  • Fixed
  • 4995 Views
  • 47 comments
  • 6 votes

Discover Weekly is empty

We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player.

  • Moderator
  • Moderator
  • We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player. 
  • nk_o9-cmemzct
  • Newbie
  • 1056 Views
  • 30 comments
  • 5 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Your Library
  • Fixed
  • 1056 Views
  • 30 comments
  • 5 votes