Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
We're aware of ongoing issues with offline content on Android and
Desktop, which cause downloads to fail: an exclamation mark is displayed
(instead of a green check mark ), indicating that the action was
unsuccessful.
We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indic...
We're getting reports that downloaded songs are not playing when the app
is not connected to the internet. The offline songs are grayed out but
shows that they are downloaded. When connected back to the internet,
same songs can be played without issu...
We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
We've received reports that the content on Spotify is unplayable and
artists, albums, playlists and podcasts won't load across all platforms.
This is currently being investigated.
We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms.
This is currently being investigated.
Since there is no option to delete a song from an album, I hide them and
actually I missed that feature from apple music. So there is a lot of
hidden songs in my album catalogue and now they just suddenly start to
play. Updates and new device didn’t ...
Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
Hey folks, We've received reports that users are getting the error
message "We couldn't open this link" when adding tracks on playlists on
iOS. This is being investigated.
Hey folks,
We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS.
This is being investigated.&...
We've received reports that the Spotify app is skipping after a few
seconds, with multiple mentions of Samsung TVs. The reports note that
tracks are playing without audio on the Samsung TV devices, and
trouble-shooting has already been tried.
We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devi...
We're aware of the following issues on mobile devices, when the app is
closed while the Shuffle button is on: - The queued tracks are
disappearing - The song screen goes blank - The play button is
unresponsive
We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on:
- The queued tracks are disappearing
- The song screen goes blan...
We've received reports that if a song is on Repeat One it will not
restart from the beginning but several seconds or minutes into the song.
This occurs on all platforms.
We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.
We're receiving reports from users that their Discover Weekly playlist
is empty. This is happening across devices (Android, iOS, MacOS,
Windows), as well as in the Web Player.
We're receiving reports from users that their Discover Weekly playlist is empty.
This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player.
Hey folks, We've received some reports about the app crashing during
starting up on Apple Watch Series 3. The relevant team is already aware
of the issue and a fix will be added to an upcoming update. We'd
recommend keeping the app up to date so you ...
Hey folks,
We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upco...
Hey folks, We've received reports from some users that songs and
podcasts skip to the next content in the queue when clicking on the
progress bar to set it to a certain portion while playing. This is only
happening on the desktop app. This is now bei...
Hey folks,
We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playin...
We've received reports from Android users that they're unable to play
songs from Search. In addition, all playlists in the app appear empty.
This is currently being investigated.
We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
Hey folks, We've received some reports from users who are unable to
select "Quiet" under Volume level in the desktop app settings. "Loud"
and "Normal" options are working fine. This is being investigated.
Hey folks,
We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine.&...
We're receiving reports from Android users who say that when launched,
the app gets stuck on the Spotify logo, refusing to load any further.
This is being investigated.
We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.
We've received reports from Android users that the Spotify app closes
immediately after trying to play a song from the Liked Songs playlist.
This is being investigated.
We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist.
This is being investigated.
Hey folks,We've received some reports mentioning that after the recent
update, the Windows Desktop app is closing itself when logging in,
during playback or finishing a song. This issue happens on both versions
of the app: the client one, as well as ...
Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue ...