Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62405 Views
- 43 replies
- 3 likes
- 62405 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8078 Views
- 23 replies
- 2 likes
- 8078 Views
- 23 replies
- 2 likes
And again, prices in Kazakhstan.
Dear Spotify.I know that this issue has been raised, but it has not been resolved. We, the CIS countries, are waiting for the localization of subscription prices as it was done with Russia. Thanks for your service. I hoped you'd come around.
- Dear Spotify. I know that this issue has been raised, but it has not been resolved. We, the CIS countries, are waiting for the localization of subscription prices as it was done with Russia. ...
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- Spotify Star
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Can't get Premium
PlanFree/PremiumCountryCzech RepublicDevice(iPhone SE 2020)Operating System(iOS 14) My Question or IssueHello My name is Yurii and I really want to get premium with Spotify but there are some issues. All things go right until the moment when I pay fo...
- Plan Free/Premium Country Czech Republic Device (iPhone SE 2020) Operating System (iOS 14) My Question or Issue Hello My name is Yurii and I really want to get premium with Spotify b...
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- Spotify Legend
- 620 Views
- 1 replies
- 0 likes
- 620 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Not able to subscibe at original price when the plan is on discount.
PlanAnnual PremiumCountryIndia Currently, there is a discount on annual subscriptions in India. (Till 4th November 2021).Since I am not eligible for that discount, I want to buy it at the original price.But the site is not allowing to do so.When I tr...
- Plan Annual Premium Country India Currently, there is a discount on annual subscriptions in India. (Till 4th November 2021). Since I am not eligible for that discount, I want to buy it a...
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- Moderator
- 683 Views
- 3 replies
- 0 likes
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annual subsciptionindia
- 683 Views
- 3 replies
- 0 likes
Superuser Contribution Ads on my premium account
PlanPremiumFinland DeviceiPad Pro Operating System14.7.1 I’m listening to a podcast and suddenly I get an ad. NOT AN EMBEDDED AD BY THE PODCASTER. So please do not tell me that Joe Rogan Experience podcast is interrupting in the middle of a sentences...
- Plan Premium Finland Device iPad Pro Operating System 14.7.1 I’m listening to a podcast and suddenly I get an ad. NOT AN EMBEDDED AD BY THE PODCASTER. So please do not te...
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- Roadie
- 1052 Views
- 6 replies
- 1 likes
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Premium advertisements podcast
- 1052 Views
- 6 replies
- 1 likes
Superuser Contribution No puedo canjear mi tarjeta de regalo
Compre una tarjeta de regalo en Oxxo y al tratar de canjearla me sale que ocurrió un problema después regrese a decirle a los cajeros que si la habían activado y dijeron que si pero sigo si poderla canjearPlanFree/PremiumCountry Device(iPhone 8, Sams...
- Compre una tarjeta de regalo en Oxxo y al tratar de canjearla me sale que ocurrió un problema después regrese a decirle a los cajeros que si la habían activado y dijeron que si pero sigo si poderla c...
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- Spotify Legend
- 19133 Views
- 21 replies
- 16 likes
- 19133 Views
- 21 replies
- 16 likes
Superuser Contribution Unable to process payment
I have (had) a family plan, today we got an email saying "we couldn't process your payment". I am paying via credit card. The credit card is still valid. I tried to re-enter the credit card details but just get an error message saying "failed to proc...
- I have (had) a family plan, today we got an email saying "we couldn't process your payment". I am paying via credit card. The credit card is still valid. I tried to re-enter the credit card det...
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- Spotify Legend
- 1720 Views
- 4 replies
- 0 likes
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payment error
- 1720 Views
- 4 replies
- 0 likes
Listening at work
I work at a hospital in a procedure/surgical area. I was wondering if it is okay for me to use my account to listen on a small portable speaker in our procedure room where there might be three or four other people also listening. I am not supplying m...
- I work at a hospital in a procedure/surgical area. I was wondering if it is okay for me to use my account to listen on a small portable speaker in our procedure room where there might be three or fou...
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- Spotify Star
- 447 Views
- 3 replies
- 0 likes
- 447 Views
- 3 replies
- 0 likes
Changing Plan from Premium Mini to Premium failed
PlanPremium CountryIndia My Question or IssueBecause of the payment issue in India, I had to switch to Premium Mini. I have now prepaid for 6 months of Premium, but my Premium Mini plan got extended to 6 months instead of the Premium plan I paid for....
- Plan Premium Country India My Question or Issue Because of the payment issue in India, I had to switch to Premium Mini. I have now prepaid for 6 months of Premium, but my Premium...
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- Roadie
- 336 Views
- 1 replies
- 0 likes
- 336 Views
- 1 replies
- 0 likes
Gift Card Invalid PIN
PlanNew account/Gift CardCountryUSADevice Operating System My Question or IssueRecieved a Spotify Gift Card for my birthday. Created a new account and getting "Unfortunately this Premium code does not seem to be valid. Try again or contact customer s...
- Plan New account/Gift Card Country USA Device Operating System My Question or Issue Recieved a Spotify Gift Card for my birthday. Created a new account and gettin...
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- Spotify Star
- 545 Views
- 3 replies
- 2 likes
- 545 Views
- 3 replies
- 2 likes
Cant use the student discount even when i am verified?
My Question or IssueSo I have been using the student discount for months and suddenly one day the payment policy or something changed and now I don't have a premium account.I am stuck in a loop where everytime I go to pay for my subscription it asks ...
- My Question or Issue So I have been using the student discount for months and suddenly one day the payment policy or something changed and now I don't have a premium account. I am stuck in ...
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- Roadie
- 329 Views
- 1 replies
- 0 likes
- 329 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution TikTok promotion code for Premium trial not received
PlanFreeCountryUKDeviceSamsung S20 FEOperating SystemAndroid 11 My Question or IssueI would like to join the 4 month Premium trial that is being promoted on TikTok please. The problem is that you require a code that should have been sent to me but I ...
- Plan Free Country UK Device Samsung S20 FE Operating System Android 11 My Question or Issue I would like to join the 4 month Premium trial that is being promoted on TikTok pl...
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- Moderator
- 3263 Views
- 3 replies
- 0 likes
- 3263 Views
- 3 replies
- 0 likes
Superuser Contribution Free trial for ex-Family plan member joining Duo
PlanPremium DuoCountryU.S. My Question or IssueI was a member of Premium Family plan and the plan manager recently cancelled the plan. I would like to join Premium Duo with my husband and he never use premium or free trial. If he joins the Premium Du...
- Plan Premium Duo Country U.S. My Question or Issue I was a member of Premium Family plan and the plan manager recently cancelled the plan. I would like to join Premium Duo with my husban...
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- Spotify Legend
- 643 Views
- 3 replies
- 0 likes
- 643 Views
- 3 replies
- 0 likes
Superuser Contribution 12 month subscription one-time payment
Plan Free/Premium Country Philippines Device Vivo Y11 Operating System Android 11 My Question or Issue Last year, I used one-time payment method for 12 months subscription using my debit card. With the same details, I'm trying to renew my subscriptio...
- Plan Free/Premium Country Philippines Device Vivo Y11 Operating System Android 11 My Question or Issue Last year, I used one-time payment method for 12 months subscription ...
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- Moderator
- 586 Views
- 1 replies
- 0 likes
- 586 Views
- 1 replies
- 0 likes
Superuser Contribution Is it possible to give Spotify Israel as a gift?
I can't seem to find information for buying someone a gift code for Spotify on the Israel website. Is the feature unavailable?
- I can't seem to find information for buying someone a gift code for Spotify on the Israel website. Is the feature unavailable?
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- Spotify Legend
- 3411 Views
- 11 replies
- 1 likes
- 3411 Views
- 11 replies
- 1 likes
Solved!!Superuser Contribution Individual Plan paid and changed to familiar plan paid
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have paid the individual Plan 7days ago, and today have upgraded to familiar plan, but i ha...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
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- Spotify Legend
- 691 Views
- 5 replies
- 0 likes
- 691 Views
- 5 replies
- 0 likes
Spotify email student
Hi! I am trying to get an internship for spotify and I do have one question for them before I know if I can do it this year (for next summer) or if I have to do it next year instead for summer 2023. (I fell for them as an employeer last year when I s...
- Hi! I am trying to get an internship for spotify and I do have one question for them before I know if I can do it this year (for next summer) or if I have to do it next year instead for summer 2023. ...
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- Spotify Star
- 855 Views
- 1 replies
- 0 likes
- 855 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify payment portal showed transaction failed but amount deducted from bank account
CountryIndiaDeviceiPhone 12 ProOperating SystemiOS 15 My Question or IssueI am verified as a student till 13/05/2022. While purchasing Spotify Premium Student plan when I entered the OTP from the bank it showed bad gateway and then redirected to Spot...
- Country India Device iPhone 12 Pro Operating System iOS 15 My Question or Issue I am verified as a student till 13/05/2022. While purchasing Spotify Premium Student plan when I entere...
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- Spotify Legend
- 510 Views
- 3 replies
- 0 likes
- 510 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Add user back to Family account
Was a bit disappointed with the outcome of my live chat today.My daughter was on her boyfriends family account. They split up so she was removed from that family account. I tried to add her back to my family account. There error message said "you can...
- Was a bit disappointed with the outcome of my live chat today. My daughter was on her boyfriends family account. They split up so she was removed from that family account. I tried to add...
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- Moderator
- 1502 Views
- 7 replies
- 0 likes
- 1502 Views
- 7 replies
- 0 likes
Solved!!Superuser Contribution How do I cancel the premium on Spotify?
I need help. Ugh!
- I need help. Ugh!
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- Moderator
- 1658487 Views
- 54 replies
- 10 likes
- 1658487 Views
- 54 replies
- 10 likes
Why isn't my Spotify gift card redeeming?
Hello! I recently bought a one month Spotify gift card, and not matter what I try, I can't get it to work. Everytime I enter my code, it tells me that the Premium code isn't valid, or that something went. I've made sure that the code I entered matche...
- Hello! I recently bought a one month Spotify gift card, and not matter what I try, I can't get it to work. Everytime I enter my code, it tells me that the Premium code isn't valid, or that somet...
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- Spotify Star
- 634 Views
- 3 replies
- 0 likes
- 634 Views
- 3 replies
- 0 likes