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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76231 Views
  • 27 replies
  • 5 likes
  • 76231 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43365 Views
  • 19 replies
  • 2 likes
  • 43365 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31394 Views
  • 17 replies
  • 3 likes
  • 31394 Views
  • 17 replies
  • 3 likes

I can not buy spotify premium

PlanPremiumCountryUnited States of AmericaDeviceWindows ComputerOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have tried multiple times to buy spotify premium, but this error keeps appearing. I have waited a week and s...

  • Casual Listener
  • Plan Premium Country United States of America Device Windows Computer Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have tried multiple times t...
  • OneByBoo
  • Rising Star 4
  • 303 Views
  • 3 replies
  • 0 likes
  • 303 Views
  • 3 replies
  • 0 likes

Spotify premium with Hulu subscription no longer has hulu how do I get it back

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 626 Views
  • 1 replies
  • 0 likes
  • Subscription payment options
  • 626 Views
  • 1 replies
  • 0 likes

Superuser Contribution Addebiti continui senza abbonamento premium .

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mario
  • Spotify Legend
  • 669 Views
  • 2 replies
  • 0 likes
  • Addebiti continui senza abbonamento premium
  • 669 Views
  • 2 replies
  • 0 likes

Superuser Contribution Vodafone Premium Contact - change to spotify help!

My Vodafone Premium Spotify subscription expires on this month.To access Spotify Premium after my contract ends and not be linked to the Vodafone account, would I need to cancel the Vodafone subscription and then will I be able to subscribe direct wi...

  • Visitor
  • My Vodafone Premium Spotify subscription expires on this month. To access Spotify Premium after my contract ends and not be linked to the Vodafone account, would I need to cancel the Vodafone subscr...
  • Mario
  • Spotify Legend
  • 856 Views
  • 1 replies
  • 0 likes
  • Account
    Subscriptions
    vodafone
    Vodafone premium
  • 856 Views
  • 1 replies
  • 0 likes

Solved!! Premium Payment failed

PlanFree -> Premium StudentCountryUSADevice(iPhone 6, Dell Laptop)Operating System(iOS 12.4, Windows 10) My Question or IssueHi, I applied for my premium student account about a month ago, and noticed an error saying that my payment was declined yest...

  • Visitor
  • Plan Free -> Premium Student Country USA Device (iPhone 6, Dell Laptop) Operating System (iOS 12.4, Windows 10)   My Question or Issue Hi, I applied for my premium student account a...
  • OneByBoo
  • Rising Star 4
  • 510 Views
  • 1 replies
  • 0 likes
  • Student
    Visa Prepaid
  • 510 Views
  • 1 replies
  • 0 likes

Questioning whether I've paid for two premium accounts

PlanPremiumCountryUSA DevicePC, iPhone XROperating SystemWindows 10 64 bit My Question or IssueHello, I recently realized that I have two logins. One being logged in through Facebook, which has all my playlists. I also realized I have a separate acco...

  • Newbie
  • Plan Premium Country USA   Device PC, iPhone XR Operating System Windows 10 64 bit   My Question or Issue Hello, I recently realized that I have two logins. One being logged in t...
  • OneByBoo
  • Rising Star 4
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Retry payment

Why can't I just press a button to retry the payment? I didn't have enough money on the account when the autogiro tried to draw the money.The only option was to "update" my details by simply readding the card information. Spotify impresses by constan...

  • Music Fan
  • Why can't I just press a button to retry the payment? I didn't have enough money on the account when the autogiro tried to draw the money. The only option was to "update" my details by simply read...
  • solamyl
  • Visitor
  • 926 Views
  • 3 replies
  • 0 likes
  • 926 Views
  • 3 replies
  • 0 likes

Solved!! Buying Permium with gift card

So I wanted to buy premium and I got a question I dont have paypal but I have cash and I wanted to buy premium with a gift card Problem is I never bought Premium before on this account so technically I am unable to buy it Is there a solution to fix i...

  • Casual Listener
  • So  I wanted to buy premium and I got a question  I dont have paypal but I have cash and I wanted to buy premium with a gift card  Problem is I never bought Premium before on this a...
  • Bittencourt
  • Spotify Star
  • 599 Views
  • 5 replies
  • 0 likes
  • 599 Views
  • 5 replies
  • 0 likes

Payment

PlanFreeCountryTurkey Device(Huawei P20 lite) Operating System( Android Oreo) My Question or IssuePayment is unsuccesful. Spotify keeps saying that my payment is unsuccesful, those my credit card has enough fund and still valid. I used to have premiu...

  • Visitor
  • Plan Free Country Turkey  Device (Huawei P20 lite)  Operating System ( Android Oreo)   My Question or Issue Payment is unsuccesful. Spotify keeps saying that my pay...
  • OneByBoo
  • Rising Star 4
  • 701 Views
  • 1 replies
  • 0 likes
  • Error
    Payment
  • 701 Views
  • 1 replies
  • 0 likes

Payment Issue

PlanFreeCountryArgentinaDeviceSamsung Galaxy A20Operating SystemAndroid One My Question or IssueI am unable to update the payment method. I have a credit card and when I enter the info on it, the page says it has to be a valid number. I tried multipl...

  • Visitor
  •   Plan Free Country Argentina Device Samsung Galaxy A20 Operating System Android One   My Question or Issue I am unable to update the payment method. I have a credit card and whe...
  • OneByBoo
  • Rising Star 4
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

El cobro mensual si se realizo pero sigue diciendo que actualice los datos de mi tarjeta

PlanFamiliarCountryMéxico My Question or Issue Aparecio el anuncio de que no se pudo hacer el pago, asi que me meti fondos a mi tarjeta y al actualizar los datos de la tarjeta en spotify para que se haga el cobro la cantidad de 149 pesos se desconto ...

  • Newbie
  •   Plan Familiar Country México       My Question or Issue   Aparecio el anuncio de que no se pudo hacer el pago, asi que me meti fondos a mi tarjeta y al actualizar...
  • OneByBoo
  • Rising Star 4
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança errada

Oi, meu plano é o universitário, de R$8.50, mas cobrou R$ 16.90 esse mês. Veio errado !! Como podemos resolver ??

  • Casual Listener
  • Oi, meu plano é o universitário, de R$8.50, mas cobrou R$ 16.90 esse mês. Veio errado !! Como podemos resolver ??
  • Xenia
  • Moderator
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Starting a Spotify Duo Account

I currently have a premium plan and want to move to a duo account with my boyfriend. However, every time I click "get started" on the duo page it says I am not eligible? Why is this the case? Why can't I switch to Duo?PlanPremiumCountryUSADeviceiPhon...

  • Visitor
  • I currently have a premium plan and want to move to a duo account with my boyfriend.  However, every time I click "get started" on the duo page it says I am not eligible? Why is this the case? W...
  • Xenia
  • Moderator
  • 793 Views
  • 1 replies
  • 0 likes
  • Duo
    spotify duo
    switch plan
  • 793 Views
  • 1 replies
  • 0 likes

Superuser Contribution A hacker has accessed my Spotify verification code

Dear Spotify Community,Hi there, I'm new here so please be patient with me!Back in 2016, I made an online purchase that I do not remember in detail.But it was connected to my bank account that is now closed. This purchase was for Spotify.My old bank ...

  • Regular
  • Dear Spotify Community, Hi there, I'm new here so please be patient with me! Back in 2016, I made an online purchase that I do not remember in detail. But it was connected to my bank account t...
  • A_dragon1997
  • Regular
  • 1283 Views
  • 6 replies
  • 1 likes
  • 1283 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Billing issues. (Billed but failed subscription)

PlanPremiumCountryIndiaDevice(Samsung A8+)Operating System(Android 9) My Question or IssueI was charged twice for my Premium subscription. Once Rs 119 and then Rs 129. The renewal of my premium account failed the first time so I had to do it again bu...

  • Visitor
  • Plan Premium Country India Device (Samsung A8+) Operating System (Android 9)   My Question or Issue I was charged twice for my Premium subscription. Once Rs 119 and then Rs 129. The re...
  • Ivan
  • Spotify Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Premium 1 month

 Im trying to buy a premium for a month using a prepaid Visa card, but I can’t. There’s any way to buy using a prepaid card?

47F3BB81-C7E4-4147-9A73-A1505FD71C4B.png
  • Newbie
  •   Im trying to buy a premium for a month using a prepaid Visa card, but I can’t. There’s any way to buy using a prepaid card?
  • OneByBoo
  • Rising Star 4
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo in Belgium ?

PlanPremiumCountryBelgium My Question or Issue Hi,When will Premium Duo be available in Belgium ?Can't wait to have this feature ! Thanks, Sophie

  • Casual Listener
  • Plan Premium Country Belgium   My Question or Issue   Hi, When will Premium Duo be available in Belgium ? Can't wait to have this feature !   Thanks,   Sophie
  • Elena
  • Moderator
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant buy Premium

PlanFreeCountryUSADevicePC/ Samsung Note 10+Operating SystemWindows 10, Android My Question or IssueI keep getting the error "Something went wrong, Please try again or get help." Everytime i try and enter my credit card information. I'm positive ever...

  • Visitor
  • Plan Free Country USA Device PC/ Samsung Note 10+ Operating System Windows 10, Android   My Question or Issue I keep getting the error "Something went wrong, Please try again or get he...
  • Elena
  • Moderator
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Actualización de métodos de pago

Buenas, me apareció un cartel de que no se débito automáticamente el pago de este mes de spotify premium, pidiendome que actualice el método de pago, lo cual intente hacer pero me figura error en todos los métodos que introduzco.

  • Visitor
  • Buenas, me apareció un cartel de que no se débito automáticamente el pago de este mes de spotify premium, pidiendome que actualice el método de pago, lo cual intente hacer pero me figura error en tod...
  • Ivan
  • Spotify Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify rechaza mi pago

PlanPremium FamiliarCountryArgentinaMy Question or IssueAl principio no tenía suficiente saldo en mi tarjeta, así que le cargué lo necesario, pero sigue diciendome que no hay suficiente saldo cuando claramente sí lo hay. Ya me rechazó dos veces el pa...

  • Casual Listener
  •   Plan Premium Familiar Country Argentina My Question or Issue Al principio no tenía suficiente saldo en mi tarjeta, así que le cargué lo necesario, pero sigue diciendome que no hay sufici...
  • Ivan
  • Spotify Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes