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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

193706 Views

123 replies

12 likes

  • 193706 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22055 Views

28 replies

4 likes

  • 22055 Views
  • 28 replies
  • 4 likes

How do I add a gift card to my payment?

I have the 3 month premium plan right now. But I recently got a gift card for the plan. Is there any way I can add the gift card to my payment I already paid?

Visitor

I have the 3 month premium plan right now. But I recently got a gift card for the plan. Is there any way I can add the gift card to my payment I already paid?

Jose_M

Spotify Star

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I get back my playlists or liked songs when my Spotify Premium expired?

Hello, I have been subscribed to Spotify Premium, but my Premium membership expired months ago. I would like to access my old liked songs or playlists, but when I log into my account I keep seeing "Get Spotify Premium" advertisement. I cannot click a...

Visitor

Hello,   I have been subscribed to Spotify Premium, but my Premium membership expired months ago.   I would like to access my old liked songs or playlists, but when I log into my a...

Lyubka

Moderator

726 Views

3 replies

0 likes

  • 726 Views
  • 3 replies
  • 0 likes

Ads in Podcasts

PlanPremiumCountryUSDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy are ads in podcasts allowed for Premium subscribers?

Visitor

Plan Premium Country US Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why are ads in podcasts allowed for Premium subscribers? 

user-removed

Not applicable

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Didnt recieve my benifits for buying Spotify Premium

I payed the $49MXN to get spotify Universal Premium (or whatever) and they already Charged it to my credit card, but i still havent recieved my premium on my account, i didnt put it on any other account becouse i never sign out of the same one i use ...

Casual Listener

I payed the $49MXN to get spotify Universal Premium (or whatever) and they already Charged it to my credit card, but i still havent recieved my premium on my account, i didnt put it on any other acco...

MihailY

Moderator

435 Views

5 replies

0 likes

  • 435 Views
  • 5 replies
  • 0 likes

Student/Hulu Login Issues

PlanStudent Premium/Showtime/Hulu (ads)CountryUnited StatezDevice(iPhone 14 and Roku Streaming)Operating System My Question or IssueSo I recently just switched to a Roku device and I’ve been trying to log back into my Hulu account I get from my Stude...

Visitor

Plan Student Premium/Showtime/Hulu (ads) Country United Statez Device (iPhone 14 and Roku Streaming) Operating System     My Question or Issue So I recently just switched to a Rok...

Jose_M

Spotify Star

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

cobrança indevida de 7 reais

atualizei meu plano para o duo e além do valor mensal recebi uma cobrança de 7 reais

Visitor

atualizei meu plano para o duo e além do valor mensal recebi uma cobrança de 7 reais

Jose_M

Spotify Star

1544 Views

1 replies

0 likes

  • 1544 Views
  • 1 replies
  • 0 likes

Recebi um convite do meu filho para a conta "Duo", mas não consigo ativar.

Recebi um convite do meu filho para a conta "Duo", mas não consigo ativar. Aparece a mensagem "Os endereços não coincidem".Já verifiquei e os dois endereços estão corretos.Como resolvo isso urgente?

Visitor

Recebi um convite do meu filho para a conta "Duo", mas não consigo ativar. Aparece a mensagem "Os endereços não coincidem". Já verifiquei e os dois endereços estão corretos. Como resolvo isso urgen...

Jose_M

Spotify Star

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Solved!! How many gift card can i redeem at the same time? Does the gift card add up

I have 2 gift card codes of one month each. I activated today the 1 month gift card code. My question is: what happened if i active the other 1 month gift card today? I lose this first month or it gives me a second month of premium spotify?

Newbie

I have 2 gift card codes of one month each. I activated today the 1 month gift card code. My question is: what happened if i active the other 1 month gift card today? I lose this first month or it gi...

Jose_M

Spotify Star

2784 Views

1 replies

0 likes

  • 2784 Views
  • 1 replies
  • 0 likes

It says I'm not eligle for this plan, when I try to subscribe to premium

I click on get started on premium plan and I'm given the message :Sorry, you are not eligible for that plan. Here are some others ways to get premium. I'm trying to get the individual premium plan and it won't let me.

Visitor

I click on get started on premium plan and I'm given the message :Sorry, you are not eligible for that plan. Here are some others ways to get premium. I'm trying to get the individual premium plan an...

Jose_M

Spotify Star

498 Views

3 replies

0 likes

  • 498 Views
  • 3 replies
  • 0 likes

I want to go premium and I enter my card details but transaction fails.

The transaction always fails and then I am being charged for international processing fee for card validation.

Visitor

The transaction always fails and then I am being charged for international processing fee for card validation.

Jose_M

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

I bought a Premium Family but after changing my wifi password, all premium features are gone

PlanPremium FamilyCountryPhilippinesDeviceSamsung Galaxy A01, HP LaptopOperating SystemAndroid, Windows 10 My Question or IssueI bought a Premium Family last January 7, I still have the receipt, however after we changed our wifi password today, Janua...

Casual Listener

Plan Premium Family Country Philippines Device Samsung Galaxy A01, HP Laptop Operating System Android, Windows 10   My Question or Issue I bought a Premium Family last January 7, I sti...

Jose_M

Spotify Star

779 Views

5 replies

0 likes

Premium family
  • 779 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify premium

I have the two mounts free trial and it was supposed to end in December and is still going. Spotify is telling me that it can’t process my card and I can’t pay for it but I am still getting premium.PlanFree/Premium

Visitor

I have the two mounts free trial and it was supposed to end in December and is still going. Spotify is telling me that it can’t process my card and I can’t pay for it but I am still getting premium. ...

Alex

Spotify Legend

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moved and cannot change country/ resubscribe

PlanPremium Student/ IndividualCountryMoved from UAE to UK DeviceSamsung Galaxy S21, PCOperating SystemAndroid, Windows 11 My Question or IssueI moved country and supposedly you an chnage it by adding a local payment method, however I tried with both...

Visitor

  Plan Premium Student/ Individual Country Moved from UAE to UK     Device Samsung Galaxy S21, PC Operating System Android, Windows 11   My Question or Issue I moved ...

Joan

Moderator

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

Premium duo zu premium family

Wenn ich mein Premium duo Abo zu Premium Family wechsel, verliert dann mein Partner all seine Playlists? Oder werden diese gespeichert?

Casual Listener

Wenn ich mein Premium duo Abo zu Premium Family wechsel, verliert dann mein Partner all seine Playlists? Oder werden diese gespeichert?

Jamie2315

Casual Listener

707 Views

2 replies

0 likes

  • 707 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paid twice for premium monthly membership,however plan not upgraded

  Plan Free/Premium Country India Device Xiaomi 11t pro Operating System Android My Question or Issue I paid to Spotify twice with payment of Rs 129 + Rs129 few minutes back for my account for premium monthly membership plan.However membership is sti...

Casual Listener

    Plan Free/Premium Country India Device Xiaomi 11t pro Operating System Android   My Question or Issue  I paid to Spotify twice with payment of Rs 129 +...

Joan

Moderator

1062 Views

6 replies

1 likes

  • 1062 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Forgot to cancel my premium subscription, need a refund

I forgot to cancel my premium subscription before it billed me for the next month. It just charged me today for the next month, is there a way to get a refund for this bill and cancel my subscription? I'm poor and a spotify premium subscription is no...

Newbie

I forgot to cancel my premium subscription before it billed me for the next month. It just charged me today for the next month, is there a way to get a refund for this bill and cancel my subscription...

Novy

Moderator

15894 Views

3 replies

0 likes

  • 15894 Views
  • 3 replies
  • 0 likes

Paid but is not working

I completed the 7 days challenge spotify had. I claimed reward but even after i paid, it did not start. I paid 3 times, it is still now working. I checked my account detail. it was using the right account. After i paid, i got "Error" in spotify app. ...

Visitor

I completed the 7 days challenge spotify had. I claimed reward but even after i paid, it did not start. I paid 3 times, it is still now working. I checked my account detail. it was using the right ac...

Jose_M

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium duo in Quebec

PlanFree/PremiumCountryCanada (Québec) My Question or IssueI am trying to upgrade to a Premium Duo subscription, but I can't seem to find a way to do it. I live in Québec, so I believe the issue is that we cannot get an offer with a free month in it,...

Casual Listener

  Plan Free/Premium Country Canada (Québec)     My Question or Issue I am trying to upgrade to a Premium Duo subscription, but I can't seem to find a way to do it. I live in Qu...

somarcou

Visitor

12155 Views

17 replies

1 likes

Duo
Premium
Quebec
  • 12155 Views
  • 17 replies
  • 1 likes

Spotify Subscription

Plan: freeCountry: Canada My Question or IssueHello, I’m trying to subscribe to Spotify premium individual and the website won’t let me. I thought it might be because I’m signing into the same account on my iPad, so I tried signing up to Spotify duo,...

Visitor

  Plan: free Country: Canada   My Question or Issue Hello,    I’m trying to subscribe to Spotify premium individual and the website won’t let me. I thought it might be beca...

Jose_M

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes