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Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanPremiumCountryUnited States of AmericaDeviceWindows ComputerOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have tried multiple times to buy spotify premium, but this error keeps appearing. I have waited a week and s...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
My Vodafone Premium Spotify subscription expires on this month.To access Spotify Premium after my contract ends and not be linked to the Vodafone account, would I need to cancel the Vodafone subscription and then will I be able to subscribe direct wi...
PlanFree -> Premium StudentCountryUSADevice(iPhone 6, Dell Laptop)Operating System(iOS 12.4, Windows 10) My Question or IssueHi, I applied for my premium student account about a month ago, and noticed an error saying that my payment was declined yest...
PlanPremiumCountryUSA DevicePC, iPhone XROperating SystemWindows 10 64 bit My Question or IssueHello, I recently realized that I have two logins. One being logged in through Facebook, which has all my playlists. I also realized I have a separate acco...
Why can't I just press a button to retry the payment? I didn't have enough money on the account when the autogiro tried to draw the money.The only option was to "update" my details by simply readding the card information. Spotify impresses by constan...
So I wanted to buy premium and I got a question I dont have paypal but I have cash and I wanted to buy premium with a gift card Problem is I never bought Premium before on this account so technically I am unable to buy it Is there a solution to fix i...
PlanFreeCountryTurkey Device(Huawei P20 lite) Operating System( Android Oreo) My Question or IssuePayment is unsuccesful. Spotify keeps saying that my payment is unsuccesful, those my credit card has enough fund and still valid. I used to have premiu...
PlanFreeCountryArgentinaDeviceSamsung Galaxy A20Operating SystemAndroid One My Question or IssueI am unable to update the payment method. I have a credit card and when I enter the info on it, the page says it has to be a valid number. I tried multipl...
PlanFamiliarCountryMéxico My Question or Issue Aparecio el anuncio de que no se pudo hacer el pago, asi que me meti fondos a mi tarjeta y al actualizar los datos de la tarjeta en spotify para que se haga el cobro la cantidad de 149 pesos se desconto ...
Oi, meu plano é o universitário, de R$8.50, mas cobrou R$ 16.90 esse mês. Veio errado !! Como podemos resolver ??
I currently have a premium plan and want to move to a duo account with my boyfriend. However, every time I click "get started" on the duo page it says I am not eligible? Why is this the case? Why can't I switch to Duo?PlanPremiumCountryUSADeviceiPhon...
Dear Spotify Community,Hi there, I'm new here so please be patient with me!Back in 2016, I made an online purchase that I do not remember in detail.But it was connected to my bank account that is now closed. This purchase was for Spotify.My old bank ...
PlanPremiumCountryIndiaDevice(Samsung A8+)Operating System(Android 9) My Question or IssueI was charged twice for my Premium subscription. Once Rs 119 and then Rs 129. The renewal of my premium account failed the first time so I had to do it again bu...
Im trying to buy a premium for a month using a prepaid Visa card, but I can’t. There’s any way to buy using a prepaid card?
PlanPremiumCountryBelgium My Question or Issue Hi,When will Premium Duo be available in Belgium ?Can't wait to have this feature ! Thanks, Sophie
PlanFreeCountryUSADevicePC/ Samsung Note 10+Operating SystemWindows 10, Android My Question or IssueI keep getting the error "Something went wrong, Please try again or get help." Everytime i try and enter my credit card information. I'm positive ever...
Buenas, me apareció un cartel de que no se débito automáticamente el pago de este mes de spotify premium, pidiendome que actualice el método de pago, lo cual intente hacer pero me figura error en todos los métodos que introduzco.
PlanPremium FamiliarCountryArgentinaMy Question or IssueAl principio no tenía suficiente saldo en mi tarjeta, así que le cargué lo necesario, pero sigue diciendome que no hay suficiente saldo cuando claramente sí lo hay. Ya me rechazó dos veces el pa...