Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
2 hours ago
lee0821
Casual Listener
89510 Views
55 replies
5 likes

89510 Views
55 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
3 weeks ago
nacho121
Visitor
11253 Views
24 replies
2 likes

11253 Views
24 replies
2 likes

Superuser Contribution Credit Card was compromised. Trying to enter new card but can't get it done. Need help

My credit card was compromised and I have tried over and over again to enter a new credit card but can't seem to get it to go through. I need help

JosephDrago
Visitor
My credit card was compromised and I have tried over and over again to enter a new credit card but can't seem to get it to go through. I need help
2022-05-06 4:19:55 AM
2022-05-06 4:28:56 PM
Dian
Spotify Legend
211 Views
1 replies
0 likes

211 Views
1 replies
0 likes

Solved!!Superuser Contribution How to renew your premium subscription for a year in one payment.

I'm going through a trial period. And in the settings I do not want the opportunity to pay Spotify Premium for the whole year. But when I registered 3 weeks ago, such an opportunity was. Do not create to me now a new account. Pay 1 time per month I a...

YAMAD
Regular
I'm going through a trial period. And in the settings I do not want the opportunity to pay Spotify Premium for the whole year. But when I registered 3 weeks ago, such an opportunity was. Do not creat...
2018-09-08 12:28:21 PM
2022-05-06 9:29:38 AM
Dian
Spotify Legend
34354 Views
15 replies
1 likes

34354 Views
15 replies
1 likes

Solved!! Why my premium subscription disappeared?

I've bought my one year premium 21 feb 2024 by gift card in Russia. I changed country in profile when spotify asked me to do it.And after that my premium subscription disappeared. Why and how I can fix it?

w1xtog6qdenvgv51n9vm
Casual Listener
I've bought my one year premium 21 feb 2024 by gift card in Russia. I changed country in profile when spotify asked me to do it. And after that my premium subscription disappeared. Why and ho...
2022-05-04 8:27:39 PM
2022-05-05 5:48:57 PM
w1xtog6qdenvgv51n9vm
Casual Listener
322 Views
2 replies
0 likes

322 Views
2 replies
0 likes

Superuser Contribution ive never used the spotify 3months offer i think ive been hacked

PlanFreeCountry Device Operating System My Question or IssueThere's an offer on honey for premium and I can't use it because it says I already used it when I never did, is there a way I can try and get back the offer, I think i've been hacked.

iihearttyler
Visitor
Plan Free Country Device Operating System My Question or Issue There's an offer on honey for premium and I can't use it because it says I already used it when I ...
2022-05-04 5:24:11 PM
2022-05-05 9:38:06 AM
Kiril
Moderator
159 Views
1 replies
0 likes

159 Views
1 replies
0 likes

I cannot cancel my subscription

I have tried to cancel my subscription at least once. Maybe even twice. The first time I don’t know for sure, but after I was charged for another month and I thought I was cancelled I’m sure I cancelled my premium (back to free). However today I was ...

G00000
Newbie
I have tried to cancel my subscription at least once. Maybe even twice. The first time I don’t know for sure, but after I was charged for another month and I thought I was cancelled I’m sure I cancel...
2022-05-04 6:46:21 PM
2022-05-05 9:06:47 AM
Maxim
Spotify Star
223 Views
1 replies
0 likes

223 Views
1 replies
0 likes

Charged Today For 1 Month - Subscription Ended Immediately

Plan - Premium FamilyCountry - UK Hi, I cancelled the premium account today. I did not realise that today was the billing date and £16.99 has been debited from my bank account. I have now been immediately reduced to Spotify Free, but have paid today ...

graemebird79
Casual Listener
Plan - Premium Family Country - UK Hi, I cancelled the premium account today. I did not realise that today was the billing date and £16.99 has been debited from my bank account.&...
2022-05-04 7:45:03 PM
2022-05-04 11:06:38 PM
graemebird79
Casual Listener
189 Views
1 replies
0 likes

189 Views
1 replies
0 likes

Superuser Contribution My money is deducted , but the premium subscription is not showing.

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free but paid for Premium Country India Device Redmi 5A Operating System Android 8.1 My Question or Issue While buying one mon...

Kim_Dojka
Newbie
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free but paid for Premium Country India Device Redmi 5A Ope...
2022-05-04 8:31:18 AM
2022-05-04 11:03:55 PM
CarlosE
Moderator
359 Views
1 replies
0 likes

359 Views
1 replies
0 likes

Superuser Contribution Premium plan in Azerbaijan

PlanFreeCountryAzerbaijan My Question or IssueHello! I would like to switch to Premium plan, but I couldn't find any information about prices for Azerbaijan. Could anyone help me?

IsmaelSuleiman
Casual Listener
Plan Free Country Azerbaijan My Question or Issue Hello! I would like to switch to Premium plan, but I couldn't find any information about prices for Azerbaijan. Could anyone help me?
2021-02-26 6:43:46 PM
2022-05-04 7:32:18 PM
Eni
Moderator
1661 Views
3 replies
2 likes

1661 Views
3 replies
2 likes

Superuser Contribution Subscription Cancelled

PlanFree/PremiumCountryColombiaDevice(Redmi Note 10s)Operating System(Android) My Question or Issuehello I have a problem and it is that I had the premium plan for the 3-month subscription and I canceled my card and the subscription could not be comp...

DSantiagr
Newbie
Plan Free/Premium Country Colombia Device (Redmi Note 10s) Operating System (Android) My Question or Issue hello I have a problem and it is that I had the premium plan for th...
2022-05-03 10:29:34 PM
2022-05-04 12:53:01 PM
Alex
Spotify Legend
198 Views
1 replies
0 likes

198 Views
1 replies
0 likes

Superuser Contribution Payment

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I have been charged twice for the last three months. What can I do to get that stopped and get a refund for what ...

32o03978umeiuivnqiab
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) I h...
2022-05-03 8:44:05 PM
2022-05-04 12:42:32 PM
Yordan
Moderator
280 Views
1 replies
0 likes

280 Views
1 replies
0 likes

Superuser Contribution Spotifys web page for the Premium offer is incorrect

PlanFree/PremiumCountrySweden DeviceLaptop pcOperating SystemWindows 11 My Question or IssueI try to redeem the Premium offer and want to pay by Mastercard. The page for paying is incorrect and returns a message saying that SPotifys page seems to hav...

annika99
Visitor
Plan Free/Premium Country Sweden Device Laptop pc Operating System Windows 11 My Question or Issue I try to redeem the Premium offer and want to pay by Mastercard. The page f...
2022-05-03 8:44:05 PM
2022-05-04 12:38:06 PM
Kiril
Moderator
184 Views
1 replies
0 likes

184 Views
1 replies
0 likes

payment for premium for other account, same credit card

Planfree,CountrycanadaDeviceandroid tabletOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an offer for 3 free months of premiumI am trying to use a credit card that my son used for his free premium account to get th...

galolance
Visitor
Plan free, Country canada Device android tablet Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have an offer for 3 free months of premium I am ...
2022-05-03 6:26:00 PM
2022-05-04 8:18:56 AM
Maxim
Spotify Star
230 Views
1 replies
0 likes

230 Views
1 replies
0 likes

problem to join family plan

PlanFree/PremiumCountryFrance DeviceIphone, MacBook ProOperating System(iOS 10, Mac OS) My Question or IssueI cancelled my Family Premium fee (became Free Spotify today) to be able to join the one (Family Premium) of my partner. My children are alrea...

lumiflam26
Newbie
Plan Free/Premium Country France Device Iphone, MacBook Pro Operating System (iOS 10, Mac OS) My Question or Issue I cancelled my Family Premium fee (became Free Spotify toda...
2022-05-01 6:33:46 PM
2022-05-04 8:17:00 AM
Maxim
Spotify Star
277 Views
5 replies
0 likes

277 Views
5 replies
0 likes

Nececito dar de baja la suscripcion

Nececito dar de baja la suscripcion y no sé cuál es mi cuenta

Guillermo28
Visitor
Nececito dar de baja la suscripcion y no sé cuál es mi cuenta
2022-05-03 2:56:04 PM
2022-05-04 2:52:25 AM
AdamDamon
Spotify Star
293 Views
1 replies
0 likes

293 Views
1 replies
0 likes

Superuser Contribution Following update payment popup on app renews Spotify Premimum, even if you were on a different plan.

Plan: Spotify DuoCountry: New Zealand DeviceOnePlus 6Operating SystemAndroid 11 My IssueMy card expired and when I went into the app there was a popup saying something like 'your card has expired add payment method here' which I clicked, added paymen...

hello12345-nz
Casual Listener
Plan: Spotify Duo Country: New Zealand Device OnePlus 6 Operating System Android 11 My Issue My card expired and when I went into the app there was a popup saying something l...
2022-05-02 2:18:48 AM
2022-05-03 10:08:55 AM
Kiril
Moderator
346 Views
3 replies
0 likes

346 Views
3 replies
0 likes

Superuser Contribution I started my premium trial, but I can't listen to downloaded music without data.

PlanFree/PremiumCountryGermanyDeviceSamsung A7Operating SystemAndroid(?) My Question or IssueI started my premium trial yesterday (on the 1st may) and I downloaded some music then.Today I tried listening to my downloaded music, but I had to turn on m...

soupelinaa
Newbie
Plan Free/Premium Country Germany Device Samsung A7 Operating System Android(?) My Question or Issue I started my premium trial yesterday (on the 1st may) and I downloaded some music...
2022-05-02 8:21:22 AM
2022-05-03 9:34:16 AM
Elena
Moderator
203 Views
1 replies
0 likes

203 Views
1 replies
0 likes

Subscription to premium plan on website not working

Plan: Free planFree/Premium: FreeCountry: Canada, Quebec Device(Macbook Pro 2020)Operating System(macOS Montery 12.2.1) My Question or Issue: When going on Spotify Website and trying to choose a plan it says "Sorry, you are not eligible for that plan...

poupoushky
Newbie
Plan: Free plan Free/Premium: Free Country: Canada, Quebec Device (Macbook Pro 2020) Operating System (macOS Montery 12.2.1) My Question or Issue: When going on Spotif...
2022-03-10 8:16:34 PM
2022-05-03 5:38:09 AM
premium_support
Newbie
480 Views
2 replies
1 likes
Premium
Subscription payment options

480 Views
2 replies
1 likes

Superuser Contribution Duo problem

Hi SpotifyMy husband and I have a duo subscription, however we are not able to listen to music at the same time. When someone is listening and the other one wants to listen to music, the other persons music stops. What do we do?BrLouise

113246174
Newbie
Hi Spotify My husband and I have a duo subscription, however we are not able to listen to music at the same time. When someone is listening and the other one wants to listen to music, the other pers...
2022-05-02 8:07:52 PM
2022-05-02 9:21:46 PM
OscarDC
Moderator
248 Views
1 replies
0 likes

248 Views
1 replies
0 likes

I’ve been charged twice

I have been charged premium twice every month and I only have one subscription

martynasanchez
Visitor
I have been charged premium twice every month and I only have one subscription
2022-05-02 11:32:31 AM
2022-05-02 11:49:37 AM
Ximzend
Rising Star 3
216 Views
1 replies
0 likes

216 Views
1 replies
0 likes

Duo account for my teenage kids

PlanPremium DuoMy Question or IssueHi,Is it possible for me to set up a duo account for my 2 teenagers to share?I will be paying but it seems that if i set it up then the Duo would be me and 1 other, can I not be a member and just a manger of the Duo...

whittledr
Newbie
Plan Premium Duo My Question or Issue Hi, Is it possible for me to set up a duo account for my 2 teenagers to share? I will be paying but it seems that if i set it up then the Duo would be me an...
2022-05-01 11:19:01 AM
2022-05-02 8:49:39 AM
Maxim
Spotify Star
193 Views
1 replies
0 likes

193 Views
1 replies
0 likes

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