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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1378 Views
  • 19 replies
  • 1 likes
  • 1378 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47311 Views
  • 20 replies
  • 3 likes
  • 47311 Views
  • 20 replies
  • 3 likes

Superuser Contribution I'm being charged for Premium even though I joined my partner's Duo Mix account.

Recently, my partner upgraded to a Duo account for us. He sent me the invite which I accepted and joined, but when I am on the app on my iPhone, my account just says premium. I was charged 2 days ago for a premium account, so we are essentially doubl...

  • Casual Listener
  • Recently, my partner upgraded to a Duo account for us. He sent me the invite which I accepted and joined, but when I am on the app on my iPhone, my account just says premium.   I was charged 2...
  • Mihail
  • Spotify Legend
  • 3310 Views
  • 4 replies
  • 0 likes
  • account not updating
    Duo Mix
    Premium Duo
  • 3310 Views
  • 4 replies
  • 0 likes

Superuser Contribution Baja Movistar España

Tenía contratado Spotify con Movistar en España desde hace años. Lo he dado de baja porque quiero contratar el servicio en otro plan directamente con Spotify. De momento no puedo hacer el cambio porque me sigue apareciendo que está contratado con Mov...

  • Newbie
  • Tenía contratado Spotify con Movistar en España desde hace años. Lo he dado de baja porque quiero contratar el servicio en otro plan directamente con Spotify. De momento no puedo hacer el cambio porq...
  • jGallardo
  • Newbie
  • 727 Views
  • 2 replies
  • 1 likes
  • 727 Views
  • 2 replies
  • 1 likes

Premium duo cannot confirm both accounts are on the same address

PlanPremium duoCountryFrance I recently subscribed to Premium duo. I sent my partner the link for the second account. We live together, both our accounts have the region set to France, and we put the exact same address when registering the second acc...

  • Visitor
  • Plan Premium duo Country France     I recently subscribed to Premium duo. I sent my partner the link for the second account. We live together, both our accounts have the region set to...
  • Billy-J
  • Spotify Star
  • 1111 Views
  • 1 replies
  • 0 likes
  • 1111 Views
  • 1 replies
  • 0 likes

Free spotify premium

I want to know if ill be charged. I was trying to cancel my subscription, but i guess i cant since its the free version. And i also dont see any of my card information when i click change plan. I remember when i got the free version it said it was go...

  • Newbie
  • I want to know if ill be charged. I was trying to cancel my subscription, but i guess i cant since its the free version. And i also dont see any of my card information when i click change plan. I rem...
  • Billy-J
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel Bouygues Partner to subscribe to Family

Hello, I paid Premium via Bouygues Telecom (a French operator partner), I canceled on the Bouygues platform in order to subscribe to Family. I cannot subscribe to Family because "you received Spotify Premium through one of our partners, you aren't el...

  • Casual Listener
  • Hello, I paid Premium via Bouygues Telecom (a French operator partner), I canceled on the Bouygues platform in order to subscribe to Family. I cannot subscribe to Family because "you received Spoti...
  • Xenia
  • Moderator
  • 1221 Views
  • 7 replies
  • 0 likes
  • 1221 Views
  • 7 replies
  • 0 likes

Superuser Contribution Option to reactivate Hulu disappeared!

Plan: PremiumCountry: USA Hi, I've been a long-time Spotify Premium user. I wanted to watch a show on Hulu, so I went to the Your Services tab to activate it. I accidentally clicked DEACTIVATE. Now I no longer have access to the Your Services tab to ...

  • Casual Listener
  • Plan:  Premium Country: USA   Hi, I've been a long-time Spotify Premium user. I wanted to watch a show on Hulu, so I went to the Your Services tab to activate it. I accidentally cli...
  • Xenia
  • Moderator
  • 1131 Views
  • 4 replies
  • 0 likes
  • Hulu
    reactivate
  • 1131 Views
  • 4 replies
  • 0 likes

Payments

Hi, I have a premium account on spotify and there is no credit on the card and it still works for three months what should I do because I want to pay off this debt, please help

  • Visitor
  • Hi, I have a premium account on spotify and there is no credit on the card and it still works for three months what should I do because I want to pay off this debt, please help
  • Joel-M
  • Composer
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Giftcard doesn’t work

So today my mother bought me a giftcard but the code doesn‘t work. I tried multiple times to enter it, but I always get „something went wrong...“.

  • Casual Listener
  • So today my mother bought me a giftcard but the code doesn‘t work. I tried multiple times to enter it, but I always get „something went wrong...“.
  • tastelesscacia
  • Casual Listener
  • 449 Views
  • 6 replies
  • 0 likes
  • 449 Views
  • 6 replies
  • 0 likes

Can I Use a Prepaid card when i have a card associated?

Hello! I'm on vacation, and since I couldn't find a prepaid gift card (that I usually use) I associated my account with a prepaid visa with 7€, so I could use my premium till I'm back home. However, I have quite a big prepaid card back at home that I...

  • Casual Listener
  • Hello! I'm on vacation, and since I couldn't find a prepaid gift card (that I usually use) I associated my account with a prepaid visa with 7€, so I could use my premium till I'm back home. However, ...
  • Billy-J
  • Spotify Star
  • 437 Views
  • 4 replies
  • 0 likes
  • 437 Views
  • 4 replies
  • 0 likes

Premium not required

This morning the trial period expired by renewing the premium subscription, at € 9.99 per month how can I get a refund?Thanks

  • Newbie
  • This morning the trial period expired by renewing the premium subscription, at € 9.99 per month how can I get a refund? Thanks
  • Billy-J
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Subscribed to premium, cancelled, resubscribed. Was that okay?

PlanPremiumCountrySaudi ArabiaOperating SystemWindows 7 PC My Question or IssueI have been subscribed to Spotify Premium for like half a month now, but yesterday one of my family members cancelled my premium (doing pranks and lame family problems). I...

  • Casual Listener
  • Plan Premium Country Saudi Arabia Operating System Windows 7 PC   My Question or Issue I have been subscribed to Spotify Premium for like half a month now, but yesterday one of my family...
  • Jose_M
  • Spotify Star
  • 305 Views
  • 3 replies
  • 0 likes
  • 305 Views
  • 3 replies
  • 0 likes

Superuser Contribution Only option to update payment is via PayPal

PlanFree/PremiumCountry Device iPhone 11(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen trying to update my credit card details, the only option is to update my infor...

3FF57A13-3E8B-4560-99AF-E8061471AEB8.jpeg
  • Visitor
  • Plan Free/Premium Country   Device iPhone 11 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Ivan
  • Spotify Legend
  • 594 Views
  • 2 replies
  • 1 likes
  • 594 Views
  • 2 replies
  • 1 likes

superscription renewal

Hello, I can't renew my subscription.. I'm in cairo, Egypt. it's just doesn't work when i pay to renew it. and i tired different paying methods and i made sure that they work, but it doesn't work to renew.. it just keeps loading "for ever". My Questi...

  • Casual Listener
  • Hello,  I can't renew my subscription.. I'm in cairo, Egypt.   it's just doesn't work when i pay to renew it.  and i tired different paying methods and i made sure that they wo...
  • Billy-J
  • Spotify Star
  • 636 Views
  • 9 replies
  • 0 likes
  • 636 Views
  • 9 replies
  • 0 likes

multiple premium accounts to family plan

PlanPremium FamilyCountryUSA I just signed up for a family premium plan and sent invites to my sons who have premium plans of their own. When they accept the invite will the paid premium plan they have directly from Spotify cancel automatically.

  • Visitor
  •   Plan Premium Family Country USA   I just signed up for a family premium plan and sent invites to my sons who have premium plans of their own.  When they accept the invite will ...
  • Billy-J
  • Spotify Star
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Premium account is getting ads

I have premium yet on Android I am getting ads for League of Legends? I pay to not have ads. This happened before when Spotify was promoting Waze. Premium is not suppose to have any ads at all.

  • Regular
  • I have premium yet on Android I am getting ads for League of Legends? I pay to not have ads. This happened before when Spotify was promoting Waze. Premium is not suppose to have any ads at all.
  • Billy-J
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

I don’t know why you use cookies? I don’t want to be guided to what music I like; and I definitely d

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • trollingerr1
  • Casual Listener
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

Superuser Contribution Nearly all albums have dissappeared from Spotify?

CountryGermany My Question or IssueNearly all albums of the artist "Die drei ???" have dissappeared from Spotify. I can only play certain albums but still see all the other ones when I open the artist's account and go to "All albums". Have they been ...

  • Visitor
  • Country Germany   My Question or Issue Nearly all albums of the artist "Die drei ???" have dissappeared from Spotify. I can only play certain albums but still see all the other ones when I o...
  • Ivan
  • Spotify Legend
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

Superuser Contribution [India] Failed Payment Error although Amount debited from Bank

PlanFree/PremiumCountryIndiaDeviceSamsung Galaxy M20Operating SystemAndroid 10 My Question or IssueWhile buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment said the tr...

  • Newbie
  • Plan Free/Premium Country India Device Samsung Galaxy M20 Operating System Android 10   My Question or Issue While buying one year standard (not a student) access using UPI I got the a...
  • Ivan
  • Spotify Legend
  • 747 Views
  • 2 replies
  • 1 likes
  • 747 Views
  • 2 replies
  • 1 likes

Solved!! Spotify not eligible for the indevidual offer and also not able to update payment method

 PlanPremiumCountryPhilippinesDeviceRealme 6Operating SystemAndroid 10 My Question or Issue i tried renewing my premium offer because i received a notice that my account is going to expire but ended up declining the used payment method using Network ...

Screenshot_2020-08-24-00-41-52-78.jpg Screenshot_2020-08-24-00-53-03-63.jpg
  • Casual Listener
  •   Plan Premium Country Philippines Device Realme 6 Operating System Android 10   My Question or Issue  i tried renewing my premium offer because i received a notice that my acc...
  • Billy-J
  • Spotify Star
  • 401 Views
  • 3 replies
  • 0 likes
  • "Subsciption offer problem to premium"
  • 401 Views
  • 3 replies
  • 0 likes

Family trennen

Hallo, liebe Gemeinschaft,Ich möchte mein Konto von einem anderen Familien-Abo trennen und mein eigenes Abo abschließen.Wie geht das?Viele Dank schon einmal.Viele Grüße

  • Casual Listener
  • Hallo, liebe Gemeinschaft, Ich möchte mein Konto von einem anderen Familien-Abo trennen und mein eigenes Abo abschließen. Wie geht das? Viele Dank schon einmal. Viele Grüße    
  • Billy-J
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes