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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

Get help with Your Library on all devices.

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • AM78961
  • Newbie
  • 3094 Views
  • 49 replies
  • 2 likes
  • 3094 Views
  • 49 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • ArinBlackheart
  • Regular
  • 10248 Views
  • 249 replies
  • 12 likes
  • 10248 Views
  • 249 replies
  • 12 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 815 Views
  • 1 replies
  • 0 likes
  • 815 Views
  • 1 replies
  • 0 likes

Superuser Contribution Undo block a song

My Question or IssueI accidentally blocked a couple of songs, by touching the button indicated in the attached images. I don't even remember what songs they we're and i would like to know how to undo that action.

  • Visitor
  • My Question or Issue I accidentally blocked a couple of songs, by touching the button indicated in the attached images. I don't even remember what songs they we're and i would like to know how to un...
  • Mario
  • Spotify Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Song Displayed issue NOT resolved YET !....wth !...SOS !

Plan PremiumCountry USADevice LG Android Phone/Windows Desktop/ Amazon Fire Tablet ....so for the 5+ years that I have been a generally satisfied PREMIUM subscriber to Spotify, I notice that frequently the next or last song played is displayed INSTEA...

  • Newbie
  • Plan   Premium Country   USA Device  LG Android Phone/Windows Desktop/ Amazon Fire Tablet   ....so for the 5+ years that I have been a generally satisfied PREMI...
  • wmhmead
  • Visitor
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

New releases on top of homepage

Andriod app version 8.5.46.859 I have set my notifications settings so that I don't get notifications for new music through Spotify. I use Spotify to listen to tracks I already know of, not to "discover" new music, I have different channels for that....

  • Regular
  • Andriod app version 8.5.46.859   I have set my notifications settings so that I don't get notifications for new music through Spotify. I use Spotify to listen to tracks I already know of, not ...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Superuser Contribution Liked Songs playlist waiting error

PlanPremiumCountryUnited States DeviceIPhone X, DesktopOperating SystemiOS 10, Windows 10 My Question or IssueHello, on both of my devices (my desktop and my phone) my liked songs playlist keeps saying it's waiting for download for offline but I can'...

  • Casual Listener
  • Plan Premium Country United States   Device IPhone X, Desktop Operating System iOS 10, Windows 10   My Question or Issue Hello, on both of my devices (my desktop and my phone) my...
  • AStickofButter
  • Casual Listener
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Favorite songs from Artist

I am unable to see my favorite songs from specific artists on the Web player. I used to click my Library > Artist and all my favorite songs would be listed and I just click Shuffle Play. I sometimes even just want to hear my favorite songs from a cer...

  • Regular
  • I am unable to see my favorite songs from specific artists on the Web player.   I used to click my Library > Artist and all my favorite songs would be listed and I just click Shuffle Play. ...
  • Xenia
  • Moderator
  • 3067 Views
  • 1 replies
  • 0 likes
  • Artists Favorites
    liked songs
  • 3067 Views
  • 1 replies
  • 0 likes

Local Files

I have some local files in my old iTunes folder on my W10 Desktop PC which I want to add to my iOS devices however I do not have WiFi on the PC. I have added a playlist and tracks successfully on the PC. The PC is connected to Ethernet and my devices...

  • Visitor
  • I have some local files in my old iTunes folder on my W10 Desktop PC which I want to add to my iOS devices however I do not have WiFi on the PC. I have added a playlist and tracks successfully on the...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

There's songs on last played i didn't even listen

I literally see new songs i didnt listen in any time of my life. It's like someone else is using my account (i already make sure that its closed in any other device appart from my cellphone). Anyone found this too? Need support asap

  • Visitor
  • I literally see new songs i didnt listen in any time of my life. It's like someone else is using my account (i already make sure that its closed in any other device appart from my cellphone). Anyone ...
  • Emilia_8
  • Spotify Star
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs Out of Order

PlanPremiumCountryUSADeviceiPhone X, Ipad (6th generation), and Dell LaptopMy Question or IssueWhen my liked songs are put in order by title, multiple of the songs will get skipped while playing them. For example, if I'm listening to "If I Die Young"...

  • Newbie
  • Plan Premium Country USA Device iPhone X, Ipad (6th generation), and Dell Laptop My Question or Issue When my liked songs are put in order by title, multiple of the songs will get skipped whil...
  • Xenia
  • Moderator
  • 297 Views
  • 2 replies
  • 1 likes
  • 297 Views
  • 2 replies
  • 1 likes

Problem to synchronize local files.

PlanPremiumCountryBelgiumDeviceIphone 6Operating SystemIOS12My Question or IssueIs-it possible to synchronize my local songs when my computer is connected by interneth (with a cable) ? Thank For your help.

  • Casual Listener
  •   Plan Premium Country Belgium Device Iphone 6 Operating System IOS12 My Question or Issue Is-it possible to synchronize my local songs when my computer is connected by interneth (with...
  • Brunelicia
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Show Complete and Incomplete Album Toggle Option?

Ever since a few updates ago, all of the songs I saved individually saved to 'liked songs', which is fine but I miss them saving under albums and just having the songs I liked saved in each album show up. I am someone who browses my music by artwork ...

  • Regular
  • Ever since a few updates ago, all of the songs I saved individually saved to 'liked songs', which is fine but I miss them saving under albums and just having the songs I liked saved in each album sho...
  • Mario
  • Spotify Legend
  • 391 Views
  • 3 replies
  • 0 likes
  • Albums
    liked songs
  • 391 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist folders not syncing across devices?

I just found out you could sort your playlists into folders on desktop, which was awesome because that's something I've been wanting for a while. So I sorted all my playlists into appropriate folders... ...then I opened the app and it's completely of...

  • Newbie
  • I just found out you could sort your playlists into folders on desktop, which was awesome because that's something I've been wanting for a while. So I sorted all my playlists into appropriate folders...
  • Katerina
  • Spotify Legend
  • 1130 Views
  • 2 replies
  • 1 likes
  • Android
    Folder Playlist
    library malfunction
    playlist folders
    Playlist Organization
    Playlist Placement
    Sync issue
    synching devices
  • 1130 Views
  • 2 replies
  • 1 likes

Superuser Contribution Não consigo mais curtir músicas

PlanPremium CountryBrazil Operating SystemAndroid Oreo My Question or Issue Olá, desde o dia 09/02/2020 não consigo mais curtir músicas. Aparece uma tela com a mensagem abaixo:TOTALMENTE CHEIOSua coleção está demais! Não há mais espaço na Sua Bibliot...

  • Visitor
  • Plan Premium   Country Brazil   Operating System Android Oreo   My Question or Issue   Olá, desde o dia 09/02/2020 não consigo mais curtir músicas. Aparece uma t...
  • Mario
  • Spotify Legend
  • 2108 Views
  • 1 replies
  • 0 likes
  • 2108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why are some bands listed but their music does not play?

PlanPremiumCountry USA DeviceiPhone 8, and PCOperating System(iOS 13, Windows 10 My Question or IssueWhy are some bands listed but their music does not play? Man or Astro-Man for instance. Their music used to play but has not for quite a few months n...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 8, and PC Operating System (iOS 13,  Windows 10   My Question or Issue Why are some bands listed but their music does not play? ...
  • Petya
  • Community Legend
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs download while on cellular?

PlanPremiumCountrySwedenDevice(iPhone 8+, iPhone XS Max) My Question or IssueHey, I have a problem where songs that I add to my playlist gets downloaded wether I’m on WiFi or not. This is causing large data usage. I have the download via cell option ...

  • Visitor
  • Plan Premium Country Sweden Device (iPhone 8+, iPhone XS Max)   My Question or Issue Hey, I have a problem where songs that I add to my playlist gets downloaded wether I’m on WiFi or not...
  • Petya
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Songs greyed out

PlanPremiumCountryLebanonDevice(iPhone 6S plus)Operating System(iOS 13) My Question or IssueI've been noticing that some tracks from certain albums are not available. I know this has to do with licensing sometimes but i don't understand why there's s...

  • Visitor
  •   Plan Premium Country Lebanon Device (iPhone 6S plus) Operating System (iOS 13)   My Question or Issue I've been noticing that some tracks from certain albums are not available....
  • Bittencourt
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search Function changed

When I search for something in my library or a playlist, it used to play all the songs that came up as if searching created a temporary playlist that you could even shuffle through. Now when I search it plays the song as if i scrolled and found it in...

  • Casual Listener
  • When I search for something in my library or a playlist, it used to play all the songs that came up as if searching created a temporary playlist that you could even shuffle through. Now when I search...
  • Katerina
  • Spotify Legend
  • 453 Views
  • 1 replies
  • 1 likes
  • 453 Views
  • 1 replies
  • 1 likes

Superuser Contribution Delete songs from your library

Hello, How can I delete PERMANENTLY songs from my library? Because when I delete them they are no longer in my library but they are still in my phone. Thank you

  • Visitor
  • Hello,  How can I delete PERMANENTLY songs from my library?  Because when I delete them they are no longer in my library but they are still in my phone.  Thank you  
  • Katerina
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution groove music

ive previously bought alot of music through groove music app and now transfered music to spotify but not able to use the music offline although ive paid for it all and microsoft havent been exactly helpful nor spotify. has anyone got any idea how i c...

  • Newbie
  • ive previously bought alot of music through groove music app and now transfered music to spotify but not able to use the music offline although ive paid for it all and microsoft havent been exactly h...
  • Katerina
  • Spotify Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify can't play this now

PlanFamilyCountryItalyDeviceAndroid, windows pc, ...Operating SystemAndroid 10, windows 10 A friend shared a playlist. some of the songs are gray and can't be played. If I doble click on one of them a message (on windows pc) says "Spotify can't play ...

  • Casual Listener
  • Plan Family Country Italy Device Android, windows pc, ... Operating System Android 10, windows 10   A friend shared a playlist. some of the songs are gray and can't be played. If I dobl...
  • Petya
  • Community Legend
  • 270 Views
  • 3 replies
  • 0 likes
  • 270 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Song not playing correctly

PlanPremium CountryUS DeviceGalaxy S10+ and webplayer (Chrome) My Question or IssueThere is a particular track that is playing garbled and repeating a short section. It does so every time I play the track, on both phone and web via Chrome.Artist - Th...

  • Regular
  •   Plan Premium   Country US   Device Galaxy S10+ and webplayer (Chrome)     My Question or Issue There is a particular track that is playing garbled and repeating...
  • Petya
  • Community Legend
  • 437 Views
  • 5 replies
  • 1 likes
  • 437 Views
  • 5 replies
  • 1 likes