Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: problem

Labels

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 54533 Views
  • 46 replies
  • 105 likes
  • 54533 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 252201 Views
  • 2351 replies
  • 1904 likes
  • 252201 Views
  • 2351 replies
  • 1904 likes

Hey Monday's Beneath it All Album Unavailable

PlanPremiumCountryBrazil My Question or Issue: The 2010 album "Beneath it All" from the band Hey Monday is unavailable in my Spotify. I believe due to licensing rights in Brazil but wanted to be sure.I faced a similar issue in 2018 with Nightwish and...

  • Casual Listener
  • Plan Premium Country Brazil   My Question or Issue:   The 2010 album "Beneath it All" from the band Hey Monday is unavailable in my Spotify. I believe due to licensing rights in Braz...
  • osornios
  • Spotify Star
  • 58 Views
  • 1 replies
  • 0 likes
  • beneath it all
    Hey monday
    problem
    unavailable
  • 58 Views
  • 1 replies
  • 0 likes

Problem with the featured artist

Hi,my friend recently released an album (I can provide a UPC if needed, here is a link to the release: https://open.spotify.com/album/0ScWrmGpcVGZfKMCLY8zzz?si=_PIpz9HhRkSQb3NyZZV2lA) and there seems to be an issue that our distributor (RouteNote) ca...

  • Visitor
  • Hi, my friend recently released an album (I can provide a UPC if needed, here is a link to the release: https://open.spotify.com/album/0ScWrmGpcVGZfKMCLY8zzz?si=_PIpz9HhRkSQb3NyZZV2lA) and ther...
  • Billy-J
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • Kardi D
    problem
    RouteNote
    with
  • 291 Views
  • 1 replies
  • 0 likes

Wrong stats? Spotify or DistroKid?

Hi there, I'm an artist here on Spotify. Now, my stats are something about 2,000 streams yesterday, but Distrokid shows me slightly above 4,000 streams for yesterday. Is there something wrong with the stats of Spotify? What happened here? As you can ...

  • Regular
  • Hi there,   I'm an artist here on Spotify. Now, my stats are something about 2,000 streams yesterday, but Distrokid shows me slightly above 4,000 streams for yesterday. Is there something wron...
  • delaypilot
  • Casual Listener
  • 31889 Views
  • 9 replies
  • 0 likes
  • artist
    Distrokid
    problem
    Statistics
  • 31889 Views
  • 9 replies
  • 0 likes

'GOSPEL' GENRE IS MISSING!

We're confused as to why the genre of gospel music isn't included in the Browse 'Genre & Moods' front page section? Gospel has an array of vibrant & diverse styles such as, hip hop, rhythm, jazz, trap beast, UK grime/rap scene & contemporary, so many...

  • Newbie
  • We're confused as to why the genre of gospel music isn't included in the Browse 'Genre & Moods' front page section?    Gospel has an array of vibrant & diverse styles such as, hip...
  • Jose_M
  • Spotify Star
  • 522 Views
  • 1 replies
  • 0 likes
  • Browse
    genre
    page
    problem
  • 522 Views
  • 1 replies
  • 0 likes

Fleet Foxes does not play

I noticed that Fleet Foxes self-titled album from 2008 doesn't actually play any of the tracks. They pop up on several playlists & each time the song plays the timer at the bottom runs, but there is no audio. Anyone else notice this or have issues wi...

  • Newbie
  • ...here is no audio. Anyone else notice this or have issues with this particular album? It's one of my favorites, so I hope it's a fixable problem.   C
  • user-removed
  • Not applicable
  • 517 Views
  • 1 replies
  • 0 likes
  • 2008
    Fleet Foxes
    no audio
    problem
  • 517 Views
  • 1 replies
  • 0 likes