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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Topics with Label: Subscription

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Forum Posts

Explicit content

It's great to hear music as the artist intended it to be heard, this means Spotify can sometimes include explicit content. We recommend looking out for the EXPLICIT tag on any releases (E on the web player).Note: Our explicit content tags are applied...

  • Community Manager
  • Community Manager
  • geovanebento
  • Rising Star 1
  • 57400 Views
  • 84 replies
  • 38 likes
  • 57400 Views
  • 84 replies
  • 38 likes

Solved!! Presale Concert Tickets

Fans First emails are our way of thanking our artists’ biggest Spotify fans with unique or exclusive offers. Previous treats have included: Access to presale tickets for upcoming concerts. Access to exclusive merch items not available anywhere else. ...

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  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 647614 Views
  • 358 replies
  • 35 likes
  • 647614 Views
  • 358 replies
  • 35 likes

I want an artist/ song on Spotify.

Many folks in the Community have requested certain tracks, albums or artists be added to Spotify. The reality is that we would like to have all the world's music available on Spotify. Therefore, anything which we have the right to upload and has been...

  • Spotify
  • Spotify
  • 116762 Views
  • 0 replies
  • 295 likes
  • 116762 Views
  • 0 replies
  • 295 likes

Blocking. I upgraded to Premium to remove ads.

I clicked a pop artist by accident, one single time. Now every time that I load Spotify they are displayed under Recently played as an advert. It does not appear possible to block this artist. When will this feature be available to your paying custom...

  • Casual Listener
  • I clicked a pop artist by accident, one single time. Now every time that I load Spotify they are displayed under Recently played as an advert. It does not appear possible to block this artist. When w...
  • AnotherHugh
  • Casual Listener
  • 3521 Views
  • 2 replies
  • 0 likes
  • Desktop
    Subscription
  • 3521 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Convince others to sign up for premium account

Hi, I'm trying to convince my friends to sign up for a premium accounts. They want to listen to my music and earn royalties for me. But they are nerds and need data to see that I will earn more money if they stream via premium accounts. I said the fa...

  • Visitor
  • Hi, I'm trying to convince my friends to sign up for a premium accounts. They want to listen to my music and earn royalties for me. But they are nerds and need data to see that I will earn more money...
  • Elena
  • Moderator
  • 430 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not allowed to skip songs due to contract agreements?

I recently left “another company P “. The reason? I paid to have unlimited skips on their plan, but now there are certain songs you CANNOT skip due to new user agreements between Pandora and the music content owners. I was NOT going to pay for a subs...

  • Newbie
  • ...usic content owners. I was NOT going to pay for a subscription that is supposed to allow me to skip them only to be forced to not skip certain songs. That’s foul play.   Is this going to be the r...
  • mshmonsky
  • Casual Listener
  • 705 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 705 Views
  • 3 replies
  • 0 likes

[All Platforms][Subscription] Acid Rap by Chance the Rapper - Canceling subscription

Can't believe this album isn't available... There have been several songs and albums I've been trying to play on Spotify only to learn they're not available. To be honest this one is kind of the last straw and I'll be cancelling my subscription. Will...

  • Newbie
  • ...ast straw and I'll be cancelling my subscription. Will be moving to youtube since they have pretty much everything. Just wanted to give feedback. Thanks!
  • blake
  • Community Legend
  • 1973 Views
  • 3 replies
  • 1 likes
  • All Platforms
    Subscription
  • 1973 Views
  • 3 replies
  • 1 likes