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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Topics with Label: Account

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Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

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  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 54533 Views
  • 46 replies
  • 105 likes
  • 54533 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 252208 Views
  • 2351 replies
  • 1904 likes
  • 252208 Views
  • 2351 replies
  • 1904 likes

Solved!!Superuser Contribution Spotify for Artist

I have filled out the application for the Spotify for Artist twice, and have sent multiple emails in the past month and have heard nothing back from Spotify. Does anyone here have experience with how long this should be taking?

  • Casual Listener
  • I have filled out the application for the Spotify for Artist twice, and have sent multiple emails in the past month and have heard nothing back from Spotify. Does anyone here have experience with how...
  • Dian
  • Spotify Legend
  • 4522 Views
  • 13 replies
  • 0 likes
  • Account
  • 4522 Views
  • 13 replies
  • 0 likes

My Rock Star Form is Not working

Hello my form that a Admin sent me https://docs.google.com/forms/u/0/d/e/1FAIpQLSfHB715UiJZsQVeXMUVKqCpAHTNau0RZ0KZnyF6W783HWoFNw/close... is not working can a Spotify admin or rockstar help me out with the test form not working.

  • Composer
  • Hello my form that a Admin sent me https://docs.google.com/forms/u/0/d/e/1FAIpQLSfHB715UiJZsQVeXMUVKqCpAHTNau0RZ0KZnyF6W783HWoFNw/close... is not working  can a Spotify admin or rocks...
  • 522 Views
  • 0 replies
  • 0 likes
  • Account
  • 522 Views
  • 0 replies
  • 0 likes

Solved!! My account cant see lyrics in phone / tablet, but in desktop can

PlanPremium FamilyCountryIndonesia DeviceXiaomi Mi 8 Pro, Windows 10, Macbook Pro 2020Operating SystemAndroid 9, Windows 10, Mac OS Bigsur My Question or IssueI cant see lyrics on my phone / tablet, but if i using desktop App like in mac or windows, ...

  • Visitor
  • ...ee lyrics on my phone / tablet, but if i using desktop App like in mac or windows, i can see the lyrics   I have trying to login with another account in my phone / tablet, and suprisingly i c...
  • Billy-J
  • Spotify Star
  • 482 Views
  • 1 replies
  • 0 likes
  • Account
    Android
    lyrics
    phone
    tablet
  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution FAKE ARTIST ACCOUNT.

Hi, My sister is a bigartiest preforming world wide and has millions of Fans. Lately we decided to take it a steph further and manage a digital protofolie for her. She allready has a youtube channel. I started to look around on Spotify and found out ...

  • Newbie
  • ...outube channel. I started to look around on Spotify and found out that there is someone else who made an account and uploaden OLD songs.  For marketing and promotional reasons we needed to remove t...
  • Ivan
  • Spotify Legend
  • 1817 Views
  • 1 replies
  • 0 likes
  • Account
    artist
    fake
    music
    new
    sudan
  • 1817 Views
  • 1 replies
  • 0 likes

My Music is on another artists profile?! / How do I create an Artist Profile?

Hello thereMy album "OH YAY THE BLUES HAVE GOT ME" has recently been uploaded to Spotify - which I couldn't be happier about - but it has been assigned to the artist profile of another Steve Fletcher. So my questions are.... 1) How do I create my own...

  • Casual Listener
  • Hello there My album "OH YAY THE BLUES HAVE GOT ME" has recently been uploaded to Spotify - which I couldn't be happier about - but it has been assigned to the artist profile of another Steve Fletch...
  • youngrippy
  • Visitor
  • 11907 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 11907 Views
  • 2 replies
  • 0 likes

Account issues:'(

I'd like to ask! Do I have a way to move my account information to another new account? Because my old account is linked to Facebook. The old account number cannot change the e-mail box that I have disabled.I've been bothering me about this problem f...

  • Visitor
  • I'd like to ask! Do I have a way to move my account information to another new account? Because my old account is linked to Facebook. The old account number cannot change the e-mail box that I have d...
  • OneByBoo
  • Roadie
  • 365 Views
  • 1 replies
  • 0 likes
  • Account
  • 365 Views
  • 1 replies
  • 0 likes

Delete Account Problems

Hello, I am trying to help my mum set up her Spotify. She had a free account, but has just purchased a premium account. In order to link her Facebook to this new account, I think she needs to delete her old one. However, this account is under an emai...

  • Visitor
  • Hello,   I am trying to help my mum set up her Spotify. She had a free account, but has just purchased a premium account. In order to link her Facebook to this new account, I think she needs t...
  • OneByBoo
  • Roadie
  • 457 Views
  • 1 replies
  • 0 likes
  • Account
    Facebook
    Premium
    Unsubscribe
  • 457 Views
  • 1 replies
  • 0 likes

Solved!! Creating playlist as an artist

Hey, Recently I created a playlist that I would like to have shown on my verified artist page, but the playlist says it is created by my own name (Jonah Newton), rather than my artist name. I've seen that many artists have their playlists created by ...

  • Gig Goer
  • Hey,   Recently I created a playlist that I would like to have shown on my verified artist page, but the playlist says it is created by my own name (Jonah Newton), rather than my artist name. ...
  • ListenToGlobal
  • Composer
  • 32817 Views
  • 31 replies
  • 6 likes
  • Account
    Other
  • 32817 Views
  • 31 replies
  • 6 likes

Superuser Contribution Releasing singles before a full album - combining plays.

Hey all, I am releasing a full album in a few months, and would like to release 2 tracks as singles beforehand. I am distributing the with CDBaby, and they've told me that I will have to release the two tracks as singles first, and then the full albu...

  • Music Fan
  • Hey all,   I am releasing a full album in a few months, and would like to release 2 tracks as singles beforehand.  I am distributing the with CDBaby, and they've told me that I will have ...
  • Ivan
  • Spotify Legend
  • 29763 Views
  • 6 replies
  • 2 likes
  • Account
  • 29763 Views
  • 6 replies
  • 2 likes

Solved!! Spotify tagged the wrong additional artist in my song

The metadata that distrokid sent out worked perfectly fine for all other streaming platforms such as itunes/apple music/amazon/youtube music etc and both myself and the other artist are tagged but Spotify has applied the data incorrectly and tagged a...

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  • Newbie
  • ...nd unacceptable.  I need to have this rectified asap so I can publicly announce the release. Distrokid seems to be out of their depth and unable to help me.        
  • C0marr
  • Visitor
  • 2249 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 2249 Views
  • 2 replies
  • 0 likes

Question about Playlist

Not sure if i'm posted in the right spot. I noticed when I go to my Spotify for artist stats, there a playlist where I been getting 100s of listeners a month. Its also is in the "discover on" of the about section of my Spotify page. Yesterday I notic...

  • Regular
  • Not sure if i'm posted in the right spot. I noticed when I go to my Spotify for artist stats, there a playlist where I been getting 100s of listeners a month. Its also is in the "discover on" of the ...
  • katiek_
  • Composer
  • 389 Views
  • 1 replies
  • 0 likes
  • Account
  • 389 Views
  • 1 replies
  • 0 likes

Solved!! Notified for a disapearing song

PlanPremiumCountry France/AustriaDevice(any)Operating System(any) My Question or IssueDear Spotify team, I discovered recently that some soungs disapeared from my playlist because they disapeared from spotify (Album Toto XX).Since I did not receive a...

  • Casual Listener
  • Plan Premium Country  France/Austria Device (any) Operating System (any)   My Question or Issue Dear Spotify team,   I discovered recently that some soungs disapeared from ...
  • Jose_M
  • Spotify Star
  • 3444 Views
  • 7 replies
  • 1 likes
  • Account
    Premium
  • 3444 Views
  • 7 replies
  • 1 likes

song can't be played and certain album missing

I have saved and download a certain album few days ago, but suddenly, the song and album were gone, I can saw it on a certain playlist but when i clicked, it said the song can't be played on pc while in phone, it play different song instead. help.

  • Newbie
  • I have saved and download a certain album few days ago, but suddenly, the song and album were gone, I can saw it on a certain playlist but when i clicked, it said the song can't be played on pc while...
  • kookiekarin
  • Gig Goer
  • 461 Views
  • 2 replies
  • 0 likes
  • Account
  • 461 Views
  • 2 replies
  • 0 likes

Missing starred tracks - a good few hundred seem to have disappeared!!!

PlanFree/PremiumCountry UkDevice(iPhone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country  Uk Device (iPhone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luke
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 404 Views
  • 1 replies
  • 0 likes

Track under the wrong artist

Hello everyone, I had a track released under my name "Rain", and when I click on me artist name beside the track it shows a completely different artist. I want to get my account verified but I can't do that because I can't get the link for my artist ...

  • Newbie
  • Hello everyone, I had a track released under my name "Rain", and when I click on me artist name beside the track it shows a completely different artist. I want to get my account verified but I c...
  • Melody
  • Spotify
  • 794 Views
  • 2 replies
  • 0 likes
  • Account
  • 794 Views
  • 2 replies
  • 0 likes

Superuser Contribution More than one account connected to Spotify Artist?

Hi, I have been trying to get access as a manager for a certain artist on the Spotify for Artist-page. I have not yet got a confirmation, but when the artist did it himself it only took about two days. Is it not possible to have more than one spotify...

  • Music Fan
  • ...nly took about two days.   Is it not possible to have more than one spotify-account connected to the Spotify for Artist page, or is there anything else i should do?  Maybe the c...
  • adib1
  • Newbie
  • 2495 Views
  • 3 replies
  • 0 likes
  • Account
  • 2495 Views
  • 3 replies
  • 0 likes

Putting my production online

Good evening,I am an artist and I am 16 years old on behalf of AkriFazeer, I compose several types of music like (EDM techno house and even hiphop) and I would like to know if I could upload on spotify, my composition. I'm preparing an album that gat...

  • Casual Listener
  • Good evening, I am an artist and I am 16 years old on behalf of AkriFazeer, I compose several types of music like (EDM techno house and even hiphop) and I would like to know if I could upload on s...
  • AkriFazeer
  • Casual Listener
  • 507 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 507 Views
  • 2 replies
  • 0 likes

Solved!! Artist Help

So I need some help. I have a fanbase on soundcloud and am looking to move over to spotify. So I made a new spotify user account which I planned on being my artists account (it is premium by the way). I went onto get access and proceeded to try verif...

  • Casual Listener
  • So I need some help.   I have a fanbase on soundcloud and am looking to move over to spotify.   So I made a new spotify user account which I planned on being my artists account (it is p...
  • Oisin907
  • Casual Listener
  • 798 Views
  • 2 replies
  • 0 likes
  • Account
  • 798 Views
  • 2 replies
  • 0 likes

attributing a track to the correct artist account

hey spotify fam! i've just recently had a track released and for some reason it's not showing up under my artist account when i search for the artist. in fact, when i search for my artist name in spotify now, i see a second Sid Waters, so it looks li...

  • Casual Listener
  • hey spotify fam! i've just recently had a track released and for some reason it's not showing up under my artist account when i search for the artist. in fact, when i search for my artist name i...
  • Maxim
  • Spotify Star
  • 899 Views
  • 3 replies
  • 1 likes
  • Account
  • 899 Views
  • 3 replies
  • 1 likes

Claim Various Artists Compilation

Hey, We at GRM Daily released a Compilation recently called "The Shortlist" but due to it having loads of different artists on it, the Main Artist is listed as "Various Artists" meaning it doesn't show on our profile page. How can we claim it so it d...

  • Casual Listener
  • Hey,    We at GRM Daily released a Compilation recently called "The Shortlist" but due to it having loads of different artists on it, the Main Artist is listed as "Various Artists" meanin...
  • osornios
  • Spotify Star
  • 1358 Views
  • 3 replies
  • 0 likes
  • Account
  • 1358 Views
  • 3 replies
  • 0 likes