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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Topics with Label: Account

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Forum Posts

Explicit content

It's great to hear music as the artist intended it to be heard, this means Spotify can sometimes include explicit content. We recommend looking out for the EXPLICIT tag on any releases (E on the web player).Note: Our explicit content tags are applied...

  • Community Manager
  • Community Manager
  • geovanebento
  • Rising Star 1
  • 57060 Views
  • 84 replies
  • 38 likes
  • 57060 Views
  • 84 replies
  • 38 likes

Solved!! Presale Concert Tickets

Fans First emails are our way of thanking our artists’ biggest Spotify fans with unique or exclusive offers. Previous treats have included: Access to presale tickets for upcoming concerts. Access to exclusive merch items not available anywhere else. ...

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  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 647491 Views
  • 358 replies
  • 35 likes
  • 647491 Views
  • 358 replies
  • 35 likes

I want an artist/ song on Spotify.

Many folks in the Community have requested certain tracks, albums or artists be added to Spotify. The reality is that we would like to have all the world's music available on Spotify. Therefore, anything which we have the right to upload and has been...

  • Spotify
  • Spotify
  • 116750 Views
  • 0 replies
  • 295 likes
  • 116750 Views
  • 0 replies
  • 295 likes

My Rock Star Form is Not working

Hello my form that a Admin sent me https://docs.google.com/forms/u/0/d/e/1FAIpQLSfHB715UiJZsQVeXMUVKqCpAHTNau0RZ0KZnyF6W783HWoFNw/close... is not working can a Spotify admin or rockstar help me out with the test form not working.

  • Composer
  • Hello my form that a Admin sent me https://docs.google.com/forms/u/0/d/e/1FAIpQLSfHB715UiJZsQVeXMUVKqCpAHTNau0RZ0KZnyF6W783HWoFNw/close...   is not working  can a Spotify admin or roc...
  • 156 Views
  • 0 replies
  • 0 likes
  • Account
  • 156 Views
  • 0 replies
  • 0 likes

Solved!! My account cant see lyrics in phone / tablet, but in desktop can

PlanPremium FamilyCountryIndonesia DeviceXiaomi Mi 8 Pro, Windows 10, Macbook Pro 2020Operating SystemAndroid 9, Windows 10, Mac OS Bigsur My Question or IssueI cant see lyrics on my phone / tablet, but if i using desktop App like in mac or windows, ...

  • Visitor
  • ...ee lyrics on my phone / tablet, but if i using desktop App like in mac or windows, i can see the lyrics   I have trying to login with another account in my phone / tablet, and suprisingly i c...
  • Billy-J
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
    Android
    lyrics
    phone
    tablet
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution FAKE ARTIST ACCOUNT.

Hi, My sister is a bigartiest preforming world wide and has millions of Fans. Lately we decided to take it a steph further and manage a digital protofolie for her. She allready has a youtube channel. I started to look around on Spotify and found out ...

  • Newbie
  • ...outube channel. I started to look around on Spotify and found out that there is someone else who made an account and uploaden OLD songs.  For marketing and promotional reasons we needed to remove t...
  • Ivan
  • Spotify Legend
  • 814 Views
  • 1 replies
  • 0 likes
  • Account
    Artist
    fake
    Music
    new
    sudan
  • 814 Views
  • 1 replies
  • 0 likes

Account issues:'(

I'd like to ask! Do I have a way to move my account information to another new account? Because my old account is linked to Facebook. The old account number cannot change the e-mail box that I have disabled.I've been bothering me about this problem f...

  • Visitor
  • I'd like to ask! Do I have a way to move my account information to another new account? Because my old account is linked to Facebook. The old account number cannot change the e-mail box that I have d...
  • OneByBoo
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
  • 235 Views
  • 1 replies
  • 0 likes

Delete Account Problems

Hello, I am trying to help my mum set up her Spotify. She had a free account, but has just purchased a premium account. In order to link her Facebook to this new account, I think she needs to delete her old one. However, this account is under an emai...

  • Visitor
  • Hello,   I am trying to help my mum set up her Spotify. She had a free account, but has just purchased a premium account. In order to link her Facebook to this new account, I think she needs t...
  • OneByBoo
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    delete
    email
    Facebook
    link
    Premium
    Unsubscribe
  • 258 Views
  • 1 replies
  • 0 likes

Question about Playlist

Not sure if i'm posted in the right spot. I noticed when I go to my Spotify for artist stats, there a playlist where I been getting 100s of listeners a month. Its also is in the "discover on" of the about section of my Spotify page. Yesterday I notic...

  • Regular
  • Not sure if i'm posted in the right spot. I noticed when I go to my Spotify for artist stats, there a playlist where I been getting 100s of listeners a month. Its also is in the "discover on" of the ...
  • katiek_
  • Composer
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Releasing singles before a full album - combining plays.

Hey all, I am releasing a full album in a few months, and would like to release 2 tracks as singles beforehand. I am distributing the with CDBaby, and they've told me that I will have to release the two tracks as singles first, and then the full albu...

  • Music Fan
  • Hey all,   I am releasing a full album in a few months, and would like to release 2 tracks as singles beforehand.   I am distributing the with CDBaby, and they've told me that I will hav...
  • Ivan
  • Spotify Legend
  • 23274 Views
  • 6 replies
  • 2 likes
  • Account
  • 23274 Views
  • 6 replies
  • 2 likes

Solved!! Notified for a disapearing song

PlanPremiumCountry France/AustriaDevice(any)Operating System(any) My Question or IssueDear Spotify team, I discovered recently that some soungs disapeared from my playlist because they disapeared from spotify (Album Toto XX).Since I did not receive a...

  • Casual Listener
  • Plan Premium Country  France/Austria Device (any) Operating System (any)   My Question or Issue Dear Spotify team,   I discovered recently that some soungs disapeared from ...
  • Jose_M
  • Spotify Star
  • 2697 Views
  • 7 replies
  • 1 likes
  • Account
    Premium
  • 2697 Views
  • 7 replies
  • 1 likes

song can't be played and certain album missing

I have saved and download a certain album few days ago, but suddenly, the song and album were gone, I can saw it on a certain playlist but when i clicked, it said the song can't be played on pc while in phone, it play different song instead. help.

  • Newbie
  • I have saved and download a certain album few days ago, but suddenly, the song and album were gone, I can saw it on a certain playlist but when i clicked, it said the song can't be played on pc while...
  • kookiekarin
  • Gig Goer
  • 334 Views
  • 2 replies
  • 0 likes
  • Account
  • 334 Views
  • 2 replies
  • 0 likes

Missing starred tracks - a good few hundred seem to have disappeared!!!

PlanFree/PremiumCountry UkDevice(iPhone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country  Uk Device (iPhone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luke
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Spotify tagged the wrong additional artist in my song

The metadata that distrokid sent out worked perfectly fine for all other streaming platforms such as itunes/apple music/amazon/youtube music etc and both myself and the other artist are tagged but Spotify has applied the data incorrectly and tagged a...

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  • Newbie
  •     The metadata that distrokid sent out worked perfectly fine for all other streaming platforms such as itunes/apple music/amazon/youtube music etc  and both myself and the ot...
  • C0marr
  • Visitor
  • 1664 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 1664 Views
  • 2 replies
  • 0 likes

Track under the wrong artist

Hello everyone, I had a track released under my name "Rain", and when I click on me artist name beside the track it shows a completely different artist. I want to get my account verified but I can't do that because I can't get the link for my artist ...

  • Newbie
  • Hello everyone, I had a track released under my name "Rain", and when I click on me artist name beside the track it shows a completely different artist. I want to get my account verified but I c...
  • Melody
  • Community Manager
  • 512 Views
  • 2 replies
  • 0 likes
  • Account
  • 512 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify for Artist

I have filled out the application for the Spotify for Artist twice, and have sent multiple emails in the past month and have heard nothing back from Spotify. Does anyone here have experience with how long this should be taking?

  • Casual Listener
  • I have filled out the application for the Spotify for Artist twice, and have sent multiple emails in the past month and have heard nothing back from Spotify. Does anyone here have experience with how...
  • BijLincs
  • Newbie
  • 3733 Views
  • 11 replies
  • 0 likes
  • Account
  • 3733 Views
  • 11 replies
  • 0 likes

Putting my production online

Good evening,I am an artist and I am 16 years old on behalf of AkriFazeer, I compose several types of music like (EDM techno house and even hiphop) and I would like to know if I could upload on spotify, my composition. I'm preparing an album that gat...

  • Casual Listener
  • Good evening, I am an artist and I am 16 years old on behalf of AkriFazeer, I compose several types of music like (EDM techno house and even hiphop) and I would like to know if I could upload on...
  • AkriFazeer
  • Casual Listener
  • 373 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 373 Views
  • 2 replies
  • 0 likes

Solved!! Artist Help

So I need some help. I have a fanbase on soundcloud and am looking to move over to spotify. So I made a new spotify user account which I planned on being my artists account (it is premium by the way). I went onto get access and proceeded to try verif...

  • Casual Listener
  • So I need some help.   I have a fanbase on soundcloud and am looking to move over to spotify.   So I made a new spotify user account which I planned on being my artists account (it is p...
  • Oisin907
  • Casual Listener
  • 575 Views
  • 2 replies
  • 0 likes
  • Account
  • 575 Views
  • 2 replies
  • 0 likes

attributing a track to the correct artist account

hey spotify fam! i've just recently had a track released and for some reason it's not showing up under my artist account when i search for the artist. in fact, when i search for my artist name in spotify now, i see a second Sid Waters, so it looks li...

  • Casual Listener
  • hey spotify fam! i've just recently had a track released and for some reason it's not showing up under my artist account when i search for the artist. in fact, when i search for my artist name i...
  • Maxim
  • Spotify Star
  • 682 Views
  • 3 replies
  • 1 likes
  • Account
  • 682 Views
  • 3 replies
  • 1 likes

My Music is on another artists profile?! / How do I create an Artist Profile?

Hello thereMy album "OH YAY THE BLUES HAVE GOT ME" has recently been uploaded to Spotify - which I couldn't be happier about - but it has been assigned to the artist profile of another Steve Fletcher. So my questions are.... 1) How do I create my own...

  • Casual Listener
  • Hello there My album "OH YAY THE BLUES HAVE GOT ME" has recently been uploaded to Spotify - which I couldn't be happier about - but it has been assigned to the artist profile of another Steve Fletch...
  • youngrippy
  • Visitor
  • 11218 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 11218 Views
  • 2 replies
  • 0 likes

Solved!! Creating playlist as an artist

Hey, Recently I created a playlist that I would like to have shown on my verified artist page, but the playlist says it is created by my own name (Jonah Newton), rather than my artist name. I've seen that many artists have their playlists created by ...

  • Gig Goer
  • Hey,   Recently I created a playlist that I would like to have shown on my verified artist page, but the playlist says it is created by my own name (Jonah Newton), rather than my artist name. ...
  • ListenToGlobal
  • Composer
  • 29896 Views
  • 31 replies
  • 6 likes
  • Account
    Other
  • 29896 Views
  • 31 replies
  • 6 likes

How to join my user account with my artist page

How to join my user account with my artist page, I want to have only the artist as the two have the same name como juntar minha conta de usuario com a minha pagina de artista, quero ter somente a de artista pois as duas tem o mesmo nome

  • Newbie
  • How to join my user account with my artist page, I want to have only the artist as the two have the same name   como juntar minha conta de usuario com a minha pagina de artista, quero ter s...
  • detective889
  • Roadie
  • 431 Views
  • 1 replies
  • 0 likes
  • Account
  • 431 Views
  • 1 replies
  • 0 likes

Why can't I make an Artist page?

I have one simple request which is to make an artist page. I do not want to be a user, just make an artist page. The registration walk through will not allow me to "Get Access" or verify an artist page because it will only allow you to find pre exist...

  • Newbie
  • ...age because it will only allow you to find pre existing artist. I have a user account already. Do I need to remake an entire account with new email to be able to upload as an artist? Whatever the p...
  • Maxim
  • Spotify Star
  • 732 Views
  • 1 replies
  • 0 likes
  • Account
  • 732 Views
  • 1 replies
  • 0 likes