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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Topics with Label: Premium

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Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

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  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 54532 Views
  • 46 replies
  • 105 likes
  • 54532 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 252199 Views
  • 2351 replies
  • 1904 likes
  • 252199 Views
  • 2351 replies
  • 1904 likes

Superuser Contribution Premium account and still gets ads in podcasts

I have a premium account and when I start some podcasts I get ads in my national language "Danish" but the Podcast is in English and after the ads that Spotify have put into the start of the podcast I also have to listen to about 1-1½ min of ads from...

  • Music Fan
  • I have a premium account and when I start some podcasts I get ads in my national language "Danish" but the Podcast is in English and after the ads that Spotify have put into the start of the p...
  • Rosslaura248
  • Visitor
  • 110329 Views
  • 299 replies
  • 155 likes
  • podcast
    Premium
  • 110329 Views
  • 299 replies
  • 155 likes

Solved!! I'm premium Individual plan in US, but no 15-hour Audiobooks option?

PlanPremium Individual - Paid yearlyCountryUnited States DeviceiPhone XR, macOS, and Web playerOperating Systemios, mac My Question or IssueI learned about 15 complimentary hours of audiobooks for premium members. I am wanting to try this for the fir...

  • Casual Listener
  • Plan Premium Individual - Paid yearly Country United States   Device iPhone XR, macOS, and Web player Operating System ios, mac   My Question or Issue I learned about 15 c...
  • diznang
  • Casual Listener
  • 173 Views
  • 3 replies
  • 0 likes
  • Audiobooks
    Premium
  • 173 Views
  • 3 replies
  • 0 likes

Solved!! SPOTIFY in MQA format ( Meridian Audio Format )

I am wondering whether Spotify is considering adding the MQA file as a streaming option? MQA can pack up the information from a lossless 24-bit 192kHz PCM file into the sort of space you’d need for a ‘lowly’ 16-bit 44.1KHz stream. That’s CD-quality, ...

  • Regular
  • I am wondering whether Spotify is considering adding the MQA file as a streaming option? MQA can pack up the information from a lossless 24-bit 192kHz PCM file into the sort of space you’d need ...
  • MMyousick
  • Visitor
  • 15488 Views
  • 17 replies
  • 32 likes
  • Premium
  • 15488 Views
  • 17 replies
  • 32 likes

Song Disappeared from "Upcoming Release"

I uploaded my song through Distrokid on June 19th and I got a notificaiton my song was uploaded to Spotify and I could submit it for playlist consideration, so I did just that. But when I checked again today, my song is no longer showing up in "Upcom...

  • Casual Listener
  • I uploaded my song through Distrokid on June 19th and I got a notificaiton my song was uploaded to Spotify and I could submit it for playlist consideration, so I did just that. But when I checked aga...
  • Leinaad
  • Visitor
  • 4078 Views
  • 15 replies
  • 7 likes
  • Premium
  • 4078 Views
  • 15 replies
  • 7 likes

Superuser Contribution I don't want Podcast suggestions. Please make it stop

PlanPremiumCountryIndia My Question or IssueHi, I am using Spotify premium and I really like the app. But I really don't listen to Podcast. I keep getting suggestions about Podcast which I am absolutely not interested in. Please make it stop or at le...

  • Newbie
  • Plan Premium Country India     My Question or Issue Hi, I am using Spotify premium and I really like the app. But I really don't listen to Podcast. I keep getting suggestions about P...
  • Lyubka
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • podcast
    Premium
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs unavailable on Spotify premium but available on Spotify free???

A few months ago I started noticing that more and more songs in my Premium account playlists were no longer playing. When I tried to play them, I got this well-known error: "Spotify can't play this right now. If you have the file on your computer you...

  • Regular
  • A few months ago I started noticing that more and more songs in my Premium account playlists were no longer playing.   When I tried to play them, I got this well-known error:   "S...
  • MafeG
  • Spotify Legend
  • 5718 Views
  • 12 replies
  • 1 likes
  • blocked
    blocked albums unavailable albums
    blocked songs
    Premium
    Unavailable album
    Unavailable songs
  • 5718 Views
  • 12 replies
  • 1 likes

Superuser Contribution Whats with the Spotify premium ad mentioning tv streaming as a premium feature?

PlanFreeCountry - Australia DeviceiMac 21.5 inch 2017Operating SystemmacOS Big Sur 11.4 So recently I have been hearing these Spotify premium ads claiming in the features that with Spotify premium "you can stream to your tv". I use tv streaming weekl...

  • Casual Listener
  • Plan Free Country - Australia   Device iMac 21.5 inch 2017 Operating System macOS Big Sur 11.4   So recently I have been hearing these Spotify premium ads claiming in the f...
  • Jeremy
  • Spotify
  • 271 Views
  • 1 replies
  • 0 likes
  • Premium
  • 271 Views
  • 1 replies
  • 0 likes

How to add song to spotify?

Hello There are some song in Spotify premiumAre unavailable SoHow to add song to Spotify?

  • Regular
  • Hello  There are some song in Spotify premium Are unavailable  So How to add song to Spotify? 
  • Billy-J
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • Premium
  • 447 Views
  • 1 replies
  • 0 likes

Delete Account Problems

Hello, I am trying to help my mum set up her Spotify. She had a free account, but has just purchased a premium account. In order to link her Facebook to this new account, I think she needs to delete her old one. However, this account is under an emai...

  • Visitor
  • Hello,   I am trying to help my mum set up her Spotify. She had a free account, but has just purchased a premium account. In order to link her Facebook to this new account, I think she needs t...
  • OneByBoo
  • Roadie
  • 457 Views
  • 1 replies
  • 0 likes
  • Account
    Facebook
    Premium
    Unsubscribe
  • 457 Views
  • 1 replies
  • 0 likes

Playlists ALWAYS interrupted by non asked musics

I have Spotfy Premium and ALL THE TIME that I am listening to any of my playlists, they're suddenly interrupted and some terrible songs that I have never asked for starts playng. It's always the same gender (Musica Sertaneja - From Brazil) and most o...

  • Casual Listener
  • I have Spotfy Premium and ALL THE TIME that I am listening to any of my playlists, they're suddenly interrupted and some terrible songs that I have never asked for starts playng. It's always the s...
  • Jose_M
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • interrupted
    interruption
    interrupção
    non desired
    Premium
  • 426 Views
  • 1 replies
  • 0 likes

Solved!! Notified for a disapearing song

PlanPremiumCountry France/AustriaDevice(any)Operating System(any) My Question or IssueDear Spotify team, I discovered recently that some soungs disapeared from my playlist because they disapeared from spotify (Album Toto XX).Since I did not receive a...

  • Casual Listener
  • Plan Premium Country  France/Austria Device (any) Operating System (any)   My Question or Issue Dear Spotify team,   I discovered recently that some soungs disapeared f...
  • Jose_M
  • Spotify Star
  • 3444 Views
  • 7 replies
  • 1 likes
  • Account
    Premium
  • 3444 Views
  • 7 replies
  • 1 likes

Missing starred tracks - a good few hundred seem to have disappeared!!!

PlanFree/PremiumCountry UkDevice(iPhone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country  Uk Device (iPhone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luke
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 404 Views
  • 1 replies
  • 0 likes

Solved!! Music on my playlist

I am a huge SMASHING PUMPKINS fan and today I noticed that I can't play an album and a few songs. Not too happy about that. I've been a Spotify premium subscriber for a few years and I read on why it happened. And so if I find another provider that p...

  • Newbie
  • I am a huge SMASHING PUMPKINS fan and today I noticed that I can't play an album and a few songs. Not too happy about that. I've been a Spotify premium subscriber for a few years and I read on why i...
  • giana_marie
  • Music Fan
  • 766 Views
  • 2 replies
  • 0 likes
  • Premium
  • 766 Views
  • 2 replies
  • 0 likes

Family Premium

saya pengguna baru spotify, dan ingin menggunakan fitur Premium for Family. tapi masalahnya pertama kali saya sign-up tidak ada form untuk adress.dan payment hanya dengan kartu kredit dan itu selalu gagal/error ada kesalahan.please help me..

  • Newbie
  • saya pengguna baru spotify, dan ingin menggunakan fitur Premium for Family. tapi masalahnya pertama kali saya sign-up tidak ada form untuk adress. dan payment hanya dengan kartu kredit dan itu s...
  • 323 Views
  • 0 replies
  • 0 likes
  • Premium
  • 323 Views
  • 0 replies
  • 0 likes

Solved!! Queens of the Stone Age album missing?

I mistakenly removed the song 'If Only' by the band only to go to their artist page and noticed their self-titled album has gone missing. I have every other the rest of the songs from the album still saved. Anyone have any idea why this happened?

  • Casual Listener
  • I mistakenly removed the song 'If Only' by the band only to go to their artist page and noticed their self-titled album has gone missing. I have every other the rest of the songs from the album still...
  • marshallcommada
  • Newbie
  • 10535 Views
  • 17 replies
  • 4 likes
  • Premium
  • 10535 Views
  • 17 replies
  • 4 likes

[All platforms] How can i turn back the previous weekly list.

Unfortunately, i forget save a very good music, and now i can not found it.Please give a little help!Thx

  • Casual Listener
  • Unfortunately, i forget save a very good music, and now i can not found it. Please give a little help! Thx
  • MartinStoichkov
  • Community Legend
  • 410 Views
  • 3 replies
  • 0 likes
  • Premium
  • 410 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Regional lock - music unavailable

Hi, I'm a big fan and supporter of Spotify (going back to the very beginning) but I am pretty upset about the regional lock that does not allow me to stream the latest albums of my favorite artists because it is unavailable to me (although available ...

  • Regular
  • ...lso goes to play lists. Can you give permission to your premium users to enjoy the global play list and not only pre selected artists? What is this regional lock for? Thanks, Adrian
  • Erika
  • Roadie
  • 7791 Views
  • 3 replies
  • 3 likes
  • gray
    not playing
    Premium
    Regional lock
    unavailable
  • 7791 Views
  • 3 replies
  • 3 likes

Music available in spotify

May I ask why I cannot play any songs from urbandub but my friend who is also a premium user and he was able to play songs of urbandub. Please help.

  • Casual Listener
  • May I ask why I cannot play any songs from urbandub but my friend who is also a premium user and he was able to play songs of urbandub. Please help.
  • user-removed
  • Not applicable
  • 597 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 597 Views
  • 3 replies
  • 0 likes

Feedback about spotify-free-chromecast-premium/

Link of where I got this information from: http://www.engadget.com/2016/02/17/spotify-free-chromecast-premium/ I've had spotify for a few years at least and a family plan since I believe it came out. Offering gifts to new users and not long time user...

  • Regular
  • Link of where I got this information from: http://www.engadget.com/2016/02/17/spotify-free-chromecast-premium/   I've had spotify for a few years at least and a family plan since I believe i...
  • 393 Views
  • 0 replies
  • 0 likes
  • Feedback
    Premium
  • 393 Views
  • 0 replies
  • 0 likes