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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37139 Views
  • 15 replies
  • 36 likes
  • 37139 Views
  • 15 replies
  • 36 likes

Reuploading in extreme won't work

I have downloaded all my wanted offline playlists in regular quality but since I have premium I tried to re-download in extreme but it won't work. I tried restarting the app, updating, and undownloading and redownloading. Any suggestions?

  • Casual Listener
  • I have downloaded all my wanted offline playlists in regular quality but since I have premium I tried to re-download in extreme but it won't work. I tried restarting the app, updating, and undownload...
  • Ivan92
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Wont sync songs offline

Hi! Im using spotify on my iphone 4s, and its not syncing my songs to offline mode... It will finish syncing and show a green circle arrow thing, and than when i turn to offline mode it goes away and wont ay offline and than when i turnit back online...

  • Newbie
  • Hi! Im using spotify on my iphone 4s, and its not syncing my songs to offline mode... It will finish syncing and show a green circle arrow thing, and than when i turn to offline mode it goes away and...
  • Ivan92
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

offline access with iPhone

So. Today I embarked on seeminly an epic quest to get my spotify offline streaming to sync to my iphone. I initialy didn't have any problems, I'm a premium user so I would just toggle the offline mode button on both devices. This stopped working rece...

  • Newbie
  • So. Today I embarked on seeminly an epic quest to get my spotify offline streaming to sync to my iphone. I initialy didn't have any problems, I'm a premium user so I would just toggle the offline mod...
  • Ivan92
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Spotify

When I try and make my songs go offline it isn't working, and I just paid so idk why my songs aren't sync. Some of them do but it usually stops halfway through

  • Newbie
  • When I try and make my songs go offline it isn't working, and I just paid so idk why my songs aren't sync. Some of them do but it usually stops halfway through
  • Ivan92
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

problemas del iphone en modo offline

El iphone no me descarga las playlist para poder escucharlas sin conexion, solo me ha sincronizado una y no soy capaz de hacer sincronizar las demas. HELP

  • Newbie
  • El iphone no me descarga las playlist para poder escucharlas sin conexion, solo me ha sincronizado una y no soy capaz de hacer sincronizar las demas. HELP
  • Rey_Simba
  • Newbie
  • 336 Views
  • 2 replies
  • 0 likes
  • 336 Views
  • 2 replies
  • 0 likes

Loudness Normalisation

Did you remove loudness normalisation??? It's really annoying that I have to touch the volume button after every song!!! Specially when we listen to music in bigger speakers....

  • Casual Listener
  • Did you remove loudness normalisation??? It's really annoying that I have to touch the volume button after every song!!! Specially when we listen to music in bigger speakers....
  • Ivan92
  • Community Legend
  • 566 Views
  • 3 replies
  • 0 likes
  • loudness
  • 566 Views
  • 3 replies
  • 0 likes

Unsync of local files on updates

The last few times I've updated the app (including 2.6), some of my local tracks are unsyncing from my iPhone. This includes all songs with a Japanese title, but also some others:

localUnsync.PNG
  • Music Fan
  • The last few times I've updated the app (including 2.6), some of my local tracks are unsyncing from my iPhone. This includes all songs with a Japanese title, but also some others:    
  • grumpa
  • Music Fan
  • 620 Views
  • 2 replies
  • 1 likes
  • 620 Views
  • 2 replies
  • 1 likes

iphone and followers question

I have Spotify premium through itunes. I wanted to be able to see what my followers are listening to on my playlists. Is that possible?

  • Visitor
  • I have Spotify premium through itunes.  I wanted to be able to see what my followers are listening to on my playlists.  Is that possible?
  • Swanny
  • Community Legend
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

Solved!! Tracks won't sync for offline mode

Hi! Just got spotify premium really want to take advantage of the offline mode but whenever I try to sync tracks the progress bar stays at very beginning and track just don't sync?????

  • Regular
  • Hi! Just got spotify premium really want to take advantage of the offline mode but whenever I try to sync tracks the progress bar stays at very beginning and track just don't sync?????
  • itsjesse
  • Newbie
  • 12092 Views
  • 12 replies
  • 0 likes
  • 12092 Views
  • 12 replies
  • 0 likes

Solved!! SOLO PUEDO ESCUCHAR DOS MINUTOS DE CADA CANCIÓN.

Tengo el servicio Premium y desde hace unos días en el iPhone 4 solo me deja escuchar unos dos minutos de cada canción. Luego sigue reproduciendo pero sin sonido. Acabada una canción , no pasa a la siguiente .

  • Casual Listener
  • Tengo el servicio Premium y desde hace unos días en el iPhone 4 solo me deja escuchar unos dos minutos de cada canción. Luego sigue reproduciendo pero sin sonido. Acabada una canción , no pasa a la s...
  • LUCIA71
  • Casual Listener
  • 582 Views
  • 3 replies
  • 0 likes
  • 582 Views
  • 3 replies
  • 0 likes

UNABLE TO DETECT MY IPHONE ON SPOTIFY DESKTOP

Hi there,I've had no problems syncing my local files to my iPhone until one day my mac wasn't able to detect my iPhone and I cant sync my local files anymore. I've allowed incoming connections on my firewall for spotify as well as connect it to the s...

  • Casual Listener
  • Hi there, I've had no problems syncing my local files to my iPhone until one day my mac wasn't able to detect my iPhone and I cant sync my local files anymore. I've allowed incoming connections on m...
  • rocketblast
  • Casual Listener
  • 448 Views
  • 4 replies
  • 1 likes
  • 448 Views
  • 4 replies
  • 1 likes

Solved!! Changing synced local file playing on other device

ProblemSince version 2.3.0 of Spotify I have not been able to change playback of local music playing on an iDevice from another iDevice. ExampleI have three devices: iPhone 4, iPhone 6+ and iPad Air. I have a playlist with only local songs from my co...

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  • Music Fan
  • Problem Since version 2.3.0 of Spotify I have not been able to change playback of local music playing on an iDevice from another iDevice.   Example I have three devices: iPhone 4, iPhon...
  • grumpa
  • Music Fan
  • 529 Views
  • 4 replies
  • 0 likes
  • 529 Views
  • 4 replies
  • 0 likes

Tour info isn't local?

How do I get the tour info that shows up under an artists name to be local for my market? Example, today I pulled up Steve Winwood, and it showed tour information for Milwaukee, WI, but i live in San Diego...

  • Casual Listener
  • How do I get the tour info that shows up under an artists name to be local for my market?  Example, today I pulled up Steve Winwood, and it showed tour information for Milwaukee, WI, but i live ...
  • MattSuda
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! CANCIÓN NO SINCRONIZADA

Hola amigos, Me está sucediendo que tras sincronizar canciones desde mi ordenador al spotify en el mac, iphone e ipad. Funciona perfectamente, pero al pasar unos días, me aparece el siguiente mensaje en ipad e iphone: "Canción no sincronizada". La in...

  • Casual Listener
  • Hola amigos,  Me está sucediendo que tras sincronizar canciones desde mi ordenador al spotify en el mac, iphone e ipad. Funciona perfectamente, pero al pasar unos días, me aparece el siguiente...
  • Franzamarripa
  • Casual Listener
  • 3570 Views
  • 4 replies
  • 0 likes
  • 3570 Views
  • 4 replies
  • 0 likes

Listas offline en iPad iPhone y windows

Buenas tardes, aún estoy aprendiendo a sacarle el maximo partido a spotify premium y a pesar de buscar en internet todas mis dudas no son resueltas. Si activo una lista en modo offline para no consumir internet desde el ordenador porque no aparecen d...

  • Newbie
  • Buenas tardes,   aún estoy aprendiendo a sacarle el maximo partido a spotify premium y a pesar de buscar en internet todas mis dudas no son resueltas. Si activo una lista en modo offline par...
  • Franzamarripa
  • Casual Listener
  • 383 Views
  • 2 replies
  • 0 likes
  • 383 Views
  • 2 replies
  • 0 likes

All songs are greyed out

All songs are greyed out? I have tried to reinstall the app but still the same problem. I have looked for the "offline" setting to make the app "online" but I don't think there is such a setting since I have a free subscription. Everything is working...

  • Newbie
  •  All songs are greyed out?   I have tried to reinstall the app but still the same problem. I have looked for the "offline" setting to make the app "online" but I don't think there is such...
  • Swanny
  • Community Legend
  • 20118 Views
  • 2 replies
  • 2 likes
  • 20118 Views
  • 2 replies
  • 2 likes

Search not working on iPad Air

When I search for.music on spotify app on iPad air, I get buffer face, then still trying, then an error message. If I search on spotify through my SonoS app it works fine. Any thoughts??

  • Casual Listener
  • When I search for.music on spotify app on iPad air, I get buffer face, then still trying, then an error message. If I search on spotify through my SonoS app it works fine. Any thoughts??
  • Ivan92
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

IOS extreme battery drain

I recently ran an iOS update and now my battery is draining at an alarming rate. Even when not in use Spotify is credited with more than 50% of my battery usage. This is unacceptable. Is there a solution? Or do I just unsubscribe and move on? This is...

  • Newbie
  • I recently ran an iOS update and now my battery is draining at an alarming rate. Even when not in use Spotify is credited with more than 50% of my battery usage. This is unacceptable. Is there a solu...
  • Ivan92
  • Community Legend
  • 814 Views
  • 1 replies
  • 0 likes
  • 814 Views
  • 1 replies
  • 0 likes

Re: Share a playlist from the user above!

I have a question, I need to download music for my sons football games. it cannot be explicit is there a setting in which I can do this?

  • Regular
  • I have a question, I need to download music for my sons football games. it cannot be explicit is there a setting in which I can do this?
  • 491 Views
  • 0 replies
  • 0 likes
  • 491 Views
  • 0 replies
  • 0 likes

Spotify on ipad

Spotify stops playing on my IPad device after 30 seconds. I have checked my account, checked the connection and everything else through help and solutions pages. Can anyone help me resolve this issue?

  • Newbie
  • Spotify stops playing on my IPad device after 30 seconds. I have checked my account, checked the connection and everything else through help and solutions pages. Can anyone help me resolve this issue?
  • OviiiOne
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes