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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

238918 Views

56 replies

13 likes

  • 238918 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

159097 Views

507 replies

108 likes

  • 159097 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108343 Views

19 replies

38 likes

  • 108343 Views
  • 19 replies
  • 38 likes

Re: Can't play playlist or any songs offline - no green arrow, no songs, nothing

I have a premium account and I can't play my songs offline. The whole point of paying $$ to have a premium account. I followed the instructions for playing songs offline but it's not working. First, there is no green arrow no matter what I do, just a...

Newbie

I have a premium account and I can't play my songs offline.  The whole point of paying $$ to have a premium account.  I followed the instructions for playing songs offline but it's not work...

jeremygoh

Community Legend

2264 Views

2 replies

0 likes

  • 2264 Views
  • 2 replies
  • 0 likes

Solved!! Have Premium account and can only shuffle play albums on iPhone

iPhone 5s with Premium Account The title says it all. I have searched the issue and found others having a similar issue. I upgraded to Premium two days ago and can still only shuffle play songs off an album and not play individual songs on demand. I ...

Casual Listener

iPhone 5s with Premium Account   The title says it all. I have searched the issue and found others having a similar issue. I upgraded to Premium two days ago and can still only shuffle play ...

Narella75

Newbie

4793 Views

5 replies

0 likes

  • 4793 Views
  • 5 replies
  • 0 likes

Sprint Support

I am a Sprint Familly Plan member. I accepted the 6 Months trial offer effective May 14th 2014. It expired afer 30 days and Sprint Customer Service said that only Spotify can assist. Kindly assist.

Newbie

I am a Sprint Familly Plan member. I accepted the 6 Months trial offer effective May 14th 2014. It expired afer 30 days and Sprint Customer Service said that only Spotify can assist. Kindly assist.

Peter__

Community Legend

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

Listening History On Mobile Devices

Is there any way to see my history of what I've played on iOS? Here's the dealio -- I'm in the car, listening, and a song comes up that I'd like to either thumbs up or down but, of course, I'm driving and can't do it (I'm a responsible driver). But w...

Regular

Is there any way to see my history of what I've played on iOS?  Here's the dealio -- I'm in the car, listening, and a song comes up that I'd like to either thumbs up or down but, of course, I'm ...

MattSuda

Spotify Star

1745 Views

2 replies

0 likes

  • 1745 Views
  • 2 replies
  • 0 likes

Playlist Differences

So, what's the point in iOS for the starred playlist? Meaning, when I star a track, it does there however there is no way to reorder them in there. Regardless. What is the significance of the starred playlist versus a playlist you create yourself?als...

Music Fan

So, what's the point in iOS for the starred playlist? Meaning, when I star a track, it does there however there is no way to reorder them in there. Regardless. What is the significance of the starre...

Ringfinger

Music Fan

542 Views

2 replies

0 likes

  • 542 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Twitter Sharing Won't Work

When I try to share a song, I get an error saying blah blah blah connection To twitter failed. I'm not sure why because twitter is working fine for me. What gives?

Music Fan

When I try to share a song, I get an error saying blah blah blah connection To twitter failed. I'm not sure why because twitter is working fine for me. What gives?

Peter

Spotify Legend

14048 Views

11 replies

0 likes

  • 14048 Views
  • 11 replies
  • 0 likes

Solved!! Playlists have disappeared from my iphone app

Hi Suddenly all my playlists have disappeared from my iphone app. I can see the playlists in my computer. I have tried to log off and log on again, delete the app and re-install, but nothing works. I am getting very frustrated. Can someone help?

Casual Listener

Hi   Suddenly all my playlists have disappeared from my iphone app.  I can see the playlists in my computer.  I have tried to log off and log on again, delete the app and re-instal...

hannasif

Casual Listener

2213 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Volume goes down when opening texts?

For the past couple of days I've noticed the volume on my phone (iphone 5) goes way down when I tap on my texts. Anyone else experiencing this? Any fix for this?

Regular

For the past couple of days I've noticed the volume on my phone (iphone 5) goes way down when I tap on my texts. Anyone else experiencing this?   Any fix for this?

willos80

Regular

33694 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Transferring tracks from Australian to UK account

Hi allI have two Spotify accounts - I travel around a lot and obviously I need an account for both UK and Australia. In Australia, I downloaded some nice new music which isn't available in the UK. Is there a way to transfer it over to my other accoun...

Visitor

Hi all I have two Spotify accounts - I travel around a lot and obviously I need an account for both UK and Australia. In Australia, I downloaded some nice new music which isn't available in the UK...

Taylor

Community Legend

622 Views

3 replies

0 likes

  • 622 Views
  • 3 replies
  • 0 likes

Downloaded tracks won't sync to iPhone 5S

Hello all you wonderful Spotify-geeks! I'm in no way new to Spotify, I've just run into a very annoying problem. Last week I upgraded my iPhone 4 to an iPhone 5S and the first thing I did was to install the Spotify (I've always had Premium) app like ...

Regular

Hello all you wonderful Spotify-geeks!   I'm in no way new to Spotify, I've just run into a very annoying problem.   Last week I upgraded my iPhone 4 to an iPhone 5S and the first t...

Anne1990

Regular

1302 Views

12 replies

0 likes

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  • 12 replies
  • 0 likes

My free spotify doesn't play the songs

Hey, i'm using spotofy for 2 monsth and yesterday it started to not play songs. The bar below that shows the rack name is empty and it doesn't play anything. My internet connection is OK. I tried to reboot my phone and reinstall the app but nothing c...

Regular

Hey, i'm using spotofy for 2 monsth and yesterday it started to not play songs. The bar below that shows the rack name is empty and it doesn't play anything. My internet connection is OK. I tried to...

Flowerchild

Regular

1502 Views

8 replies

0 likes

  • 1502 Views
  • 8 replies
  • 0 likes

Freezes while typing into search

Hello, Whenever I try typing terms into Search, the app suddenly freezes and typically shuts down completely. Freezing and shutting down only occurs with Search and only with the iPad app. I have deleted and reinstalled the app multiple times, powere...

Casual Listener

Hello,   Whenever I try typing terms into Search, the app suddenly freezes and typically shuts down completely. Freezing and shutting down only occurs with Search and only with the iPad app....

pima1963

Casual Listener

903 Views

2 replies

0 likes

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  • 2 replies
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Shuffle Play Premium User Artists All Songs

On my iPad Air how do I Shuffle Play all of an artist's songs? (I only get the Shuffle Play button on my iPhone 5)

Newbie

On my iPad Air how do I Shuffle Play all of an artist's songs?  (I only get the Shuffle Play button on my iPhone 5)

Peter__

Community Legend

614 Views

1 replies

0 likes

  • 614 Views
  • 1 replies
  • 0 likes

the music is cut and can not be played

I have a problem when I hear a song suddenly stops and no longer moves and try restarting the iphone 5s, re-installing the app, restarting the app, and check my connection is good, and you do not need urgent help: (

Casual Listener

I have a problem when I hear a song suddenly stops and no longer moves and try restarting the iphone 5s, re-installing the app, restarting the app, and check my connection is good, and you do not nee...

Gerriboisp

Casual Listener

581 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

iPod Nano 3G empty after successful synchronisation with spotify

Hi everybody,I have connected my iPod successful with spotify and the syncronisation was also successful . After disconnecting the iPod it. was empty. The transfered musik was not ob it. Please help me what the Problem Fouls be...

Newbie

Hi everybody, I have connected my iPod successful with spotify and the syncronisation was also successful . After disconnecting the iPod it. was empty. The transfered musik was not ob it. Please he...

robzim737

Community Legend

626 Views

1 replies

0 likes

  • 626 Views
  • 1 replies
  • 0 likes

Spotify crashes on launch on iPhone 5

Hello, When I try to start my spotify app, it shuts down after the loading screen has been displayed for a few seconds. This does not happen if I don't have any offline playlists, but as soon as I re-sync them the issue reoccurs after a short while. ...

Regular

Hello, When I try to start my spotify app, it shuts down after the loading screen has been displayed for a few seconds. This does not happen if I don't have any offline playlists, but as soon as I ...

jeremygoh

Community Legend

1684 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Playlist gone

I signed-up for premium but kept being interrupted by commercials. I was recommended to reinstall spotify on my iPad. I did so, and now my playlist are all gone! Can anybody help me on how to get them back? I tried going to the deleted playlist site ...

Newbie

I signed-up for premium but kept being interrupted by commercials. I was recommended to reinstall spotify on my iPad. I did so, and now my playlist are all gone! Can anybody help me on how to get t...

robzim737

Community Legend

723 Views

2 replies

0 likes

  • 723 Views
  • 2 replies
  • 0 likes

HOW DO I DISCONNECT MY FACBOOK FROM SPOTIFY?!?

Im soo angry!! I have disconnected my facebook several times from spotify and vice versa. I log out and log in but when im online my stupid facebook is still connected!? I clearly went to Edit -> Preferences -> Social Networks -> Disconnect from face...

Newbie

Im soo angry!!   I have disconnected my facebook several times from spotify and vice versa. I log out and log in but when im online my stupid facebook is still connected!? I clearly went...

Joe

Community Legend

2178 Views

6 replies

0 likes

  • 2178 Views
  • 6 replies
  • 0 likes

Solved!! Albums on desktop, not in iOS

I have approximately 150 albums saved in the desktop version of Spotify. They WERE formerly available in the iOS app. I can still access them on the desktop (Windoze) but now they don't show up in the iOS app. WTF?

Casual Listener

I have approximately 150 albums saved in the desktop version of Spotify. They WERE formerly available in the iOS app. I can still access them on the desktop (Windoze) but now they don't show up in th...

Rodrigo

Community Legend

611 Views

2 replies

0 likes

  • 611 Views
  • 2 replies
  • 0 likes