Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 21166 Views
  • 13 replies
  • 30 likes
  • 21166 Views
  • 13 replies
  • 30 likes

Why do I have this symbol beside some music on my playlist

Spotify keeps adding songs to my playlist with this green box and 2 diamond like images. They also have a plus and minus symbol with them, but when I minus them, other songs appear

  • Newbie
  • Spotify keeps adding songs to my playlist with this green box and 2 diamond like images. They also have a plus and minus symbol with them, but when I minus them, other songs appear
  • MattSuda
  • Spotify Star
  • 14170 Views
  • 1 replies
  • 0 likes
  • 14170 Views
  • 1 replies
  • 0 likes

Login fails on iPad 4th Generation iOS 10.3.3

PlanPremiumCountryGermanyDevice(iPad 4, 32gb, 2012)Operating SystemiOS 10.3.3 Hi there,I just got an old iPad 4 from my father. Specs above. I'm able to install an older, officially working version of spotify but everytime I want to log in it says "s...

  • Casual Listener
  • Plan Premium Country Germany Device (iPad 4, 32gb, 2012) Operating System iOS 10.3.3   Hi there, I just got an old iPad 4 from my father. Specs above. I'm able to install an older, off...
  • Billy-J
  • Spotify Star
  • 1335 Views
  • 3 replies
  • 1 likes
  • 1335 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify freezes when I open the app or switch back to it after iOS upgrade

PlanPremium DeviceiPhone 6sOperating SystemiOS 12 My Question or IssueSpotify freezes when I open the app or switch back to it.It has been happening since I upgraded iOS to the newest version.Spotify had worked fine before the upgrade.I haven't notic...

  • Regular
  • Plan Premium   Device iPhone 6s Operating System iOS 12   My Question or Issue Spotify freezes when I open the app or switch back to it. It has been happening since I upgraded iOS...
  • CarlosE
  • Moderator
  • 932 Views
  • 6 replies
  • 0 likes
  • 932 Views
  • 6 replies
  • 0 likes

Superuser Contribution My local files from desktop won't download on iphone

I have been setting up local files for a while but now all of a sudden i added a new one and then added it to a separate playlist and it won't download despite that playlist having downloaded the others.I tried to undownload then redownload the playl...

  • Casual Listener
  • I have been setting up local files for a while but now all of a sudden i added a new one and then added it to a separate playlist and it won't download despite that playlist having downloaded the oth...
  • Dian
  • Spotify Legend
  • 952 Views
  • 7 replies
  • 0 likes
  • 952 Views
  • 7 replies
  • 0 likes

Strange line on lyric screen

Premium, South Korea DeviceiPhone 13 Operating SystemiOS 15.4.1 My Question or IssueStrange green line on the lyric screen

  • Newbie
  • Premium, South Korea   Device iPhone 13  Operating System iOS 15.4.1   My Question or Issue Strange green line on the lyric screen
  • MattSuda
  • Spotify Star
  • 227 Views
  • 2 replies
  • 0 likes
  • 227 Views
  • 2 replies
  • 0 likes

unlinking my student premium account

Student PremiumUnited States DeviceiPhone 11Operating SystemiOS 15.2.1 I was having issues with autoplay (when streaming a song it would play through and not autoplay, I tried a clean reinstall on all devices) on my current account and opting into ma...

  • Regular
  •   Student Premium United States   Device iPhone 11 Operating System iOS 15.2.1   I was having issues with autoplay (when streaming a song it would play through and not autopla...
  • Kristina345
  • Regular
  • 644 Views
  • 2 replies
  • 0 likes
  • autoplay
    plans
  • 644 Views
  • 2 replies
  • 0 likes

Too much difficulty for bug submission

You have made the process to report an issue way too difficult. From what I can tell, you have to log in to the web browser (instead of for example being able to submit a bug from your phone, or have a hyperlink from your phone), search for help, par...

  • Casual Listener
  • You have made the process to report an issue way too difficult. From what I can tell, you have to log in to the web browser (instead of for example being able to submit a bug from your phone, or have...
  • Hubo
  • Community Legend
  • 192 Views
  • 1 replies
  • 1 likes
  • 192 Views
  • 1 replies
  • 1 likes

New UI search is broken for artists

PlanPremiumCountryUSA DeviceiPhone 13 ProOperating SystemiOS 15.4.1 My Question or Issue When searching for any artist in the nav bar and then going to that artist landing page - the landing page no longer contains the artists top singles, discograph...

  • Visitor
  • Plan Premium Country USA   Device iPhone 13 Pro Operating System iOS 15.4.1   My Question or Issue   When searching for any artist in the nav bar and then going to that art...
  • Hubo
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist cover art not updating when sharing to Instagram Stories

PlanPremiumCountryUSA DeviceiPhone X My Question or IssueWhen sharing to Instagram Stories, the 4-album grid cover for a playlist is not being updated to reflect the newest songs added.

  • Casual Listener
  • Plan Premium Country USA  Device iPhone X   My Question or Issue When sharing to Instagram Stories, the 4-album grid cover for a playlist is not being updated to reflect the newest ...
  • ponce_musica
  • Newbie
  • 18448 Views
  • 10 replies
  • 19 likes
  • 18448 Views
  • 10 replies
  • 19 likes

Some iOS apps make Spotify pausing music

Hi, Some iOS apps, if I'm not mistaken the ones having a built in GoogleAdvert, make Spotify pausing/stopping music. Even if I close and restart the other app, it keeps making Spotify stop playing music. It's super annoying! There are two app in part...

  • Regular
  • Hi,   Some iOS apps, if I'm not mistaken the ones having a built in GoogleAdvert, make Spotify pausing/stopping music. Even if I close and restart the other app, it keeps making Spotify stop p...
  • NickNick2
  • Visitor
  • 1332 Views
  • 2 replies
  • 1 likes
  • 1332 Views
  • 2 replies
  • 1 likes

Superuser Contribution Podcast stops playing and then plays new episode

Plan - PremiumCountry - CanadaDevice - iPhone 11 Pro Max Podcast randomly stops playing and then starts a new episode. When I go back to the episode I was listening to before it does not remember where I left off and starts from the beginning. I am u...

  • Newbie
  • Plan - Premium Country - Canada Device - iPhone 11 Pro Max   Podcast randomly stops playing and then starts a new episode. When I go back to the episode I was listening to before it doe...
  • Dian
  • Spotify Legend
  • 699 Views
  • 3 replies
  • 0 likes
  • 699 Views
  • 3 replies
  • 0 likes

Superuser Contribution Video/podcast time stamp issue - Rogan

Every time I either close my app or go out and browse other apps and then come back to view/listen, the podcast starts 20 before the actual time stamp. Said differently, it rewinds and never starts where I was listening/watching. I’ve reinstalled the...

  • Casual Listener
  • Every time I either close my app or go out and browse other apps and then come back to view/listen, the podcast starts 20 before the actual time stamp. Said differently, it rewinds and never starts w...
  • AndresM
  • Spotify
  • 918 Views
  • 13 replies
  • 3 likes
  • 918 Views
  • 13 replies
  • 3 likes

Superuser Contribution App keeps returning to top of playlist

PlanPremiumCountryPhilippinesDeviceiPad 6Operating SystemiOS 13 My Question or IssueI play a song on my playlist that contains several hundred songs. I switch to a different app with the song still playing. I switch back to spotify to choose a new so...

  • Newbie
  • Plan Premium Country Philippines Device iPad 6 Operating System iOS 13   My Question or Issue I play a song on my playlist that contains several hundred songs. I switch to a different ...
  • Eni
  • Moderator
  • 1666 Views
  • 3 replies
  • 1 likes
  • 1666 Views
  • 3 replies
  • 1 likes

Superuser Contribution One Podcast won’t play!

PlanPremiumCountryU.S.A DeviceiPhone 13 ProOperating System(iOS 15.4.1) Hello, I’ve been having an issue with a specific podcast on Spotify that won’t play on my phone. All other podcasts and songs play on my phone but one of my podcasts will only pl...

  • Casual Listener
  • Plan Premium Country U.S.A   Device iPhone 13 Pro Operating System (iOS 15.4.1)   Hello, I’ve been having an issue with a specific podcast on Spotify that won’t play on my phone. ...
  • Alex
  • Spotify Legend
  • 749 Views
  • 5 replies
  • 1 likes
  • 749 Views
  • 5 replies
  • 1 likes

Superuser Contribution an abnormal cyan border on lyrics

i keep getting this cyan colored border on lyrics tab its irritating PlanPremiumCountryindiaDevice(iPhone 11)Operating System(iOS 15.4.2) My Question or Issuehow to remove this border

  • Newbie
  • i keep getting this cyan colored border  on lyrics tab its irritating  Plan Premium Country india Device (iPhone 11) Operating System (iOS 15.4.2)   My Question or Issue how...
  • CarlosE
  • Moderator
  • 11919 Views
  • 32 replies
  • 42 likes
  • 11919 Views
  • 32 replies
  • 42 likes

Accepting family token

Message says oops problem try again later or I'm part of another family plan which I am not

  • Newbie
  • Message says oops problem try again later or I'm part of another family plan which I am not
  • 1753115E
  • Visitor
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Freezing

PlanPremiumCountryUSADeviceiPhone 12 pro maxOperating SystemiOS 15.4.1 My Question or IssueWhen I’m playing a podcast and leave the Spotify app, go to a different app, and return to Spotify, Spotify freezes. I have to close Spotify and reopen it for ...

  • Visitor
  • Plan Premium Country USA Device iPhone 12 pro max Operating System iOS 15.4.1   My Question or Issue When I’m playing a podcast and leave the Spotify app, go to a different app, and re...
  • Dian
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 2 likes
  • 271 Views
  • 1 replies
  • 2 likes

Superuser Contribution Track Continues to Play Despite Rewinding to the Very Start

Plan: PremiumCountry: United KingdomDevice: iPhone XR (Apple AirPods Generation 2)Operating System: IOS 15.4.1So for about a week now, the song I am currently listening to just carries on playing when I swipe down (and use the phone’s built-in music ...

042FA3F4-364F-40F0-956A-F969E701A412.jpeg
  • Music Fan
  •   Plan: Premium Country: United Kingdom Device: iPhone XR (Apple AirPods Generation 2) Operating System: IOS 15.4.1 So for about a week now, the song I am currently listening to ju...
  • AndresM
  • Spotify
  • 554 Views
  • 7 replies
  • 0 likes
  • 554 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spamming skip is broken

PlanPremiumCountryUnited StatesDeviceiPhone 12Operating SystemiOS 15.4.1My Question or IssueWhen spamming the skip button for a short time, a song plays with a incorrect title, and cover photo. You cant skip or rewind or pause for about 10 seconds. A...

  • Visitor
  • Plan Premium Country United States Device iPhone 12 Operating System iOS 15.4.1 My Question or Issue When spamming the skip button for a short time, a song plays with a incorrect title, and ...
  • AndresM
  • Spotify
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple Car Play, Only some artists listed.

I will post all of my technical info below. But my first big ask to the tech support team is to please read my issue before responding. A little pretext first.1. Many people have this issue, there are multiple posts about this and in each post multip...

  • Casual Listener
  • I will post all of my technical info below. But my first big ask to the tech support team is to please read my issue before responding. A little pretext first. 1. Many people have this issue, ther...
  • Lorenzo_NGG
  • Roadie
  • 760 Views
  • 5 replies
  • 0 likes
  • 760 Views
  • 5 replies
  • 0 likes