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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

138537 Views

503 replies

108 likes

  • 138537 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97679 Views

19 replies

38 likes

  • 97679 Views
  • 19 replies
  • 38 likes

Issues with iOS app when using with Airpods? Music stops after 1 second

PlanPremiumCountryNorwayDeviceiPhone 14 proOperating System16,3 My Question or IssueI am having some issues with the iOS app when using with Airpods. I can't find any rapports about this issue, but when my colleague tried with his phone and his airpo...

Casual Listener

Plan Premium Country Norway Device iPhone 14 pro Operating System 16,3   My Question or Issue I am having some issues with the iOS app when using with Airpods. I can't find any rapport...

kaworu_bloodpaw

Roadie

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback queue changing order

Plan Premium FamilyCountry United States of America Device iPhone 11Operating System IOS 16.1.1 My Question or IssueCurrently I am listening to all of my liked songs in alphabetical order, so my liked songs page is set to sort by Title and to play in...

Casual Listener

Plan Premium Family Country United States of America  Device iPhone 11 Operating System IOS 16.1.1    My Question or Issue Currently I am listening to all of my liked s...

Joan

Moderator

517 Views

3 replies

0 likes

  • 517 Views
  • 3 replies
  • 0 likes

Superuser Contribution Source of local files?

PlanPremium DuoCountryUSDeviceiPhone 14 ProOperating SystemiOS 16.3 My Question or IssueOn my iPhone, I have about 5,000 songs downloaded that I can play through Apple Music. However, on Spotify, when I enable the "Local Files" feature, it only shows...

Regular

Plan Premium Duo Country US Device iPhone 14 Pro Operating System iOS 16.3   My Question or Issue On my iPhone, I have about 5,000 songs downloaded that I can play through Apple Music....

Alex

Spotify Legend

612 Views

1 replies

0 likes

  • 612 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics Sharing Button Missing

PlanPremiumCountryJapanDevice(iPhone 11pro)Operating System(iOS 16.3) My Question or Issue Is the lyrics sharing region specific? Since I moved to japan, the lyrics sharing button disappeared. I’ve tried many things including reinstalling the app but...

Newbie

  Plan Premium Country Japan Device (iPhone 11pro) Operating System (iOS 16.3)   My Question or Issue   Is the lyrics sharing region specific? Since I moved to japan, the l...

Alex

Spotify Legend

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove enhance feature

Keeps reverting to enhanced very annoying and not needed or wanted very unhelpful

Regular

Keeps reverting to enhanced very annoying and not needed or wanted very unhelpful

Hyber

Regular

1536 Views

8 replies

0 likes

  • 1536 Views
  • 8 replies
  • 0 likes

Superuser Contribution Different songs than what i press are playing while clicking in a playlist

when i try to play any specific song in a playlist or my liked songs different music is playing. every time i click a song it just shuffles through recommended songs

Visitor

when i try to play any specific song in a playlist or my liked songs different music is playing. every time i click a song it just shuffles through recommended songs

AlejaR

Moderator

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Now Playing queue resets when I switch external speakers

Using my iPhone, my Now Playing queue resets & discards any changes I made to the queue (removing or reordering songs) when I switch to an external speaker or earphones. This did not happen prior to the past couple of weeks, so likely a bug. How can ...

Casual Listener

Using my iPhone, my Now Playing queue resets & discards any changes I made to the queue (removing or reordering songs) when I switch to an external speaker or earphones. This did not happen prior...

MihailY

Moderator

736 Views

5 replies

1 likes

  • 736 Views
  • 5 replies
  • 1 likes

Superuser Contribution can i get the old lyric design back?

hi spotify team i would like to get the old lyric design back because i prefer it and i think it was a great design. thank you in advance!

Visitor

hi spotify team i would like to get the old lyric design back because i prefer it and i think it was a great design. thank you in advance!

Lyubka

Moderator

371 Views

1 replies

2 likes

  • 371 Views
  • 1 replies
  • 2 likes

How to opt out of experimental features?

My Question or IssueDoes anyone know how to opt out of experimental features? I’m sick of getting weird UI changes every few weeks that make no sense and ruin the experience.

Newbie

  My Question or Issue Does anyone know how to opt out of experimental features? I’m sick of getting weird UI changes every few weeks that make no sense and ruin the experience. 

handymonkey

Regular

1795 Views

1 replies

6 likes

  • 1795 Views
  • 1 replies
  • 6 likes

Radio should not be changed to "Recommended songs"

Often I play an album I've never heard before, and then let it continuously play using the "Radio based on (name of album)" feature, to discover new music. This would clearly be displayed so one would know exactly what this song selection was based u...

Roadie

Often I play an album I've never heard before, and then let it continuously play using the "Radio based on (name of album)" feature, to discover new music. This would clearly be displayed so one woul...

280 Views

0 replies

1 likes

  • 280 Views
  • 0 replies
  • 1 likes

Superuser Contribution App not loading on iPhone

My Spotify app is not loading. When I click the app to open it, it just shows the logo in the middle of the screen and nothing else. Nothing to click, nothing loading, just the logo. I had tried deleting and reinstalling the app twice. I have a new p...

Visitor

My Spotify app is not loading. When I click the app to open it, it just shows the logo in the middle of the screen and nothing else. Nothing to click, nothing loading, just the logo. I had tried dele...

Vasil

Moderator

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

I keep trying to log in and it says something went wrong with error code 30

I uninstalled the app and now i can't even get into it. It keeps saying something is wrong. I did all the suggested steps like disabling the VPN. HELP!!

Newbie

I uninstalled the app and now i can't even get into it. It keeps saying something is wrong. I did all the suggested steps like disabling the VPN. HELP!!

MateusM

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs Randomly remove themselves from my downloads on liked songs playlist

PlanPremium IndividualCountryUSADeviceiPhone XROperating System1.16.2 My Question or IssueSo, When I'm on wifi I download my songs to my liked songs playlist so I can listen offline. When I get to school however, since their is no wifi I like to list...

Regular

Plan Premium Individual Country USA Device iPhone XR Operating System 1.16.2   My Question or Issue So, When I'm on wifi I download my songs to my liked songs playlist so I can listen ...

MihailY

Moderator

928 Views

7 replies

0 likes

  • 928 Views
  • 7 replies
  • 0 likes

Superuser Contribution Enhanced turns on unwantedly, repeatedly

I have video evidence to prove that despite clicking the "enhance" button in my liked songs, Spotify re-enables the feature. When I am on a plane, wanting to listen to downloaded music, there is no way to disable this feature.

Newbie

I have video evidence to prove that despite clicking the "enhance" button in my liked songs, Spotify re-enables the feature. When I am on a plane, wanting to listen to downloaded music, there is no w...

Vasil

Moderator

404 Views

2 replies

0 likes

  • 404 Views
  • 2 replies
  • 0 likes

CÓDIGO RBD PFVVV

CÓDIGO RBD EU IMPLOROOOO

Visitor

CÓDIGO RBD EU IMPLOROOOO

Bittencourt

Spotify Star

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Can't access my Spotify wrapped, its January. Help pls!

I would love to see my spotify wrapped and statistics of 2022 but it's not showing on my app. I couldn't see them in December as I was travelling and the app won't let me use spotify after 10 days, not even to see my playlists or anything. How can I ...

Newbie

I would love to see my spotify wrapped and statistics of 2022 but it's not showing on my app. I couldn't see them in December as I was travelling and the app won't let me use spotify after 10 days, n...

Billy-J

Spotify Star

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes