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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47597 Views
  • 15 replies
  • 36 likes
  • 47597 Views
  • 15 replies
  • 36 likes

Solved!! Interesting bug on iPhone lockscreen

Hello everyone, I've recently updated to Spotify 0.5.2 and noticed that the iPhone Spotify app is causing an issue on the iPhone lockscreen in regards to displaying the currently playing track name. When I begin to play the first song of an album, it...

  • Casual Listener
  • Hello everyone, I've recently updated to Spotify 0.5.2 and noticed that the iPhone Spotify app is causing an issue on the iPhone lockscreen in regards to displaying the currently playing track name...
  • David
  • Spotify Legend
  • 13959 Views
  • 126 replies
  • 4 likes
  • 13959 Views
  • 126 replies
  • 4 likes

Title Changes On Lock Screen -- Still not fixed -- Still broken

Is this going to be fixed? I mean, COME ON! What is the fu----- problem here??? HOW CAN YOU LET THIS LINGER FOR 3 MONTHS? WTF is going on? http://community.spotify.com/t5/Mobile-iOS-iPhone-iPad-iPod/Interesting-bug-on-iPhone-lockscreen/td-p/86233 htt...

  • Roadie
  • Is this going to be fixed? I mean, COME ON! What is the fu----- problem here??? HOW CAN YOU LET THIS LINGER FOR 3 MONTHS? WTF is going on?   http://community.spotify.com/t5/Mobile-iOS-iPhone...
  • David
  • Spotify Legend
  • 1576 Views
  • 27 replies
  • 2 likes
  • 1576 Views
  • 27 replies
  • 2 likes

spotify premium can't play on mobile

It said I had a 48 hour trial even though I'm a premium subscriber

  • Casual Listener
  • It said I had a 48 hour trial even though I'm a premium subscriber
  • blumpy
  • Casual Listener
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Offline Playlists won't sync to Last.fm and Facebook

I have noticed that playlists I have made to be available offline don't show up on my Last.fm / Facebook history - despite me being online while I listen to those playlists. Is this a bug or am I missing something? On a side note, I believe it would ...

  • Casual Listener
  • I have noticed that playlists I have made to be available offline don't show up on my Last.fm / Facebook history - despite me being online while I listen to those playlists. Is this a bug or am I mis...
  • brightonguy
  • Casual Listener
  • 327 Views
  • 2 replies
  • 1 likes
  • 327 Views
  • 2 replies
  • 1 likes

Just upgraded to premium and will not work on Iphone

Just upgraded to premium today, updated my spotify mobile, but will not play anything other than radio. I upgraded so I could liten to my playlist not radio..What is the problem?

  • Newbie
  • Just upgraded to premium today, updated my spotify mobile, but will not play anything other than radio.  I upgraded so I could liten to my playlist not radio..What is the problem?
  • Peter__
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

paying for premium but not allowed to listen to music

Hello. I just paid for premium bc my 48 hour subscription ended. It was under an old account with an old email ihad downloaded spotify on previously. the e mail cinfirmation got sent to jussie_27@y mail.com, which i do not have access to anymore. Iju...

  • Visitor
  • Hello. I just paid for premium bc my 48 hour subscription ended. It was under an old account with an old email ihad downloaded spotify on previously. the e mail cinfirmation got sent to jussie_27@y m...
  • Peter__
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Need help for iPad Spotify

I have a premium account with Spotify and it works fine on my desktop and iPhone. My problem is when I try to use it on my iPad all the playlists I have downloaded for offline use have a red circle with a white exclamation mark, saying "Track Unavail...

  • Casual Listener
  • I have a premium account with Spotify and it works fine on my desktop and iPhone.  My problem is when I try to use it on my iPad  all the playlists I have downloaded for offline use have a ...
  • Liam
  • Community Legend
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

no radio iphone 4s iOS 6.1

Exactly what the title says. Radio will not open on my premium account on my iPhone 4s iOS 6.1. I have attempted to delete and reinstall the app but the problem persists. I also logged in using Facebook ID and Spotify ID the problem happened with bot...

  • Casual Listener
  • Exactly what the title says.  Radio will not open on my premium account on my iPhone 4s iOS 6.1.  I have attempted to delete and reinstall the app but the problem persists. I also logged in...
  • johns84
  • Casual Listener
  • 535 Views
  • 4 replies
  • 0 likes
  • 535 Views
  • 4 replies
  • 0 likes

Arranging songs in playlists (iphone)

I have noticed similar threads, but thought I would reintroduce the issue. I am unable to arrange the songs, under the edit feature on spotify (iPhone) since the new updates. This was a great feature. I’m creating a party playlist which I want to edi...

  • Newbie
  • I have noticed similar threads, but thought I would reintroduce the issue.   I am unable to arrange the songs, under the edit feature on spotify (iPhone) since the new updates. This was a ...
  • 487 Views
  • 0 replies
  • 2 likes
  • 487 Views
  • 0 replies
  • 2 likes

Premium member - iphone no longer syncing tracks for offline play since upgrading playback quality

Ever since upgrading my playback quality to 'extreme' for offline play, I can no longer sync any tracks for offline play on my phone. The desktop application still works fine. Also, if I add any tracks to pre-existing playlists (before I upgraded the...

  • Casual Listener
  • Ever since upgrading my playback quality to 'extreme' for offline play, I can no longer sync any tracks for offline play on my phone. The desktop application still works fine.   Also, if I a...
  • Treggers
  • Casual Listener
  • 404 Views
  • 3 replies
  • 0 likes
  • 404 Views
  • 3 replies
  • 0 likes

Solved!! IPad and external music

Hello all,I was wondering if anyone could tell me what my options were in getting external music played on Spotify and added to my playlists on my iPad? Can this be done for external music that isn't on my iPad? I'm guessing my options are external h...

  • Casual Listener
  • Hello all, I was wondering if anyone could tell me what my options were in getting external music played on Spotify and added to my playlists on my iPad? Can this be done for external music that i...
  • cena1987
  • Casual Listener
  • 449 Views
  • 2 replies
  • 0 likes
  • 449 Views
  • 2 replies
  • 0 likes

Solved!! App keeps re-syncing offline playlists

Hi, After I upgraded my 4S from 6 to 6.1.2, the Spotify app is behaving strangely. The first time I opened the app it mentioned I was using offline in more than 3 devices, to quit and restart Spotify. Whenever I pressed "Quit", the app froze. So I re...

  • Regular
  • Hi,   After I upgraded my 4S from 6 to 6.1.2, the Spotify app is behaving strangely. The first time I opened the app it mentioned I was using offline in more than 3 devices, to quit and rest...
  • giorgoxxi
  • Regular
  • 422 Views
  • 1 replies
  • 1 likes
  • 422 Views
  • 1 replies
  • 1 likes

Edit preferences iPad

Can I edit my preferences (specifically, hide top tracks and artisits) using my iPad? I don't have a desktop version, as I have an older pre-intel Mac.

  • Casual Listener
  • Can I edit my preferences (specifically, hide top tracks and artisits) using my iPad? I don't have a desktop version, as I have an older pre-intel Mac.
  • Peter__
  • Community Legend
  • 847 Views
  • 1 replies
  • 0 likes
  • 847 Views
  • 1 replies
  • 0 likes

Space used by Spotify

Hi guys! I need many informations about this fantastic app. Can someone who can explain to me how this app work? I notice that every time a listen to a radio the space on my device - I'm using an iPad mini - occupied by Spotify always increases, even...

  • Newbie
  • Hi guys! I need many informations about this fantastic app. Can someone who can explain to me how this app work? I notice that every time a listen to a radio the space on my device - I'm using an iPa...
  • Peter__
  • Community Legend
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Get rid of error messages on mobile app

I'm talking about the one that pops up everytime it can't connect to internet on my iPhone. I'm walking from class to class and sometimes the internet cuts out when I have no signal and wireless hasn't connected yet. The music will stop playing, but ...

  • Casual Listener
  • I'm talking about the one that pops up everytime it can't connect to internet on my iPhone. I'm walking from class to class and sometimes the internet cuts out when I have no signal and wireless hasn...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Devices

Hi I have Spotifly Premium and have it synced with my Lap Top, I phone and I pad. I also have another iphone for work. Can i sync that as well as my other iphone? Cheers

  • Casual Listener
  • Hi   I have Spotifly Premium and have it synced with my Lap Top, I phone and I pad. I also have another iphone for work. Can i sync that as well as my other iphone?   Cheers
  • Peter__
  • Community Legend
  • 287 Views
  • 3 replies
  • 1 likes
  • 287 Views
  • 3 replies
  • 1 likes

B.o.b. vs bobby ray

The songs are titled wrong. I don't know how else to let u guys know. But u might wanna fix that. They are all jumbled. Like intermission is actually "fly like me" etc

  • Casual Listener
  • The songs are titled wrong. I don't know how else to let u guys know. But u might wanna fix that. They are all jumbled. Like intermission is actually "fly like me" etc
  • Justblzn420
  • Casual Listener
  • 220 Views
  • 1 replies
  • 1 likes
  • 220 Views
  • 1 replies
  • 1 likes

Spotify on iPad crashes after a while in private session

My spotify keeps crashing after browsing a while! This only happens in private session. It starts with not being able to load artists or related artists. When this happens it can't load album art on the full screen player, or on an artists page. The ...

  • Newbie
  • My spotify keeps crashing after browsing a while! This only happens in private session. It starts with not being able to load artists or related artists. When this happens it can't load album art on ...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Spotify on iPad

If I can use Spotify on my desktop why can't I use it on my iPad? This is so disappointing and annoying.

  • Casual Listener
  • If I can use Spotify on my desktop why can't I use it on my iPad? This is so disappointing and annoying.
  • Jayaitch
  • Casual Listener
  • 1041 Views
  • 5 replies
  • 0 likes
  • 1041 Views
  • 5 replies
  • 0 likes

computer vs mobile devices

Hi all, I have a load of songs that play perfectly fine from both my library and my playlists on my computer but are "hidden" on my mobile devices. I have tried synching many times but for some reason they will not download/play to my iphone or ipod....

  • Newbie
  • Hi all, I have a load of songs that play perfectly fine from both my library and my playlists on my computer but are "hidden" on my mobile devices.  I have tried synching many times but for some...
  • Peter__
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes