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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80939 Views
  • 19 replies
  • 37 likes
  • 80939 Views
  • 19 replies
  • 37 likes

Spotify crashes immediately on startup on iPad 1

I have quite a few playlist folders and playlists, but until the last update, Spotify was very stable on my iPad 1.Now it crashes at startup, even before the playlists are show. I run the latest version of spotify and I use the most recent version of...

  • Roadie
  • I have quite a few playlist folders and playlists, but until the last update, Spotify was very stable on my iPad 1. Now it crashes at startup, even before the playlists are show. I run the latest ...
  • MichaelJerzak
  • Composer
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Solved!! Luanch using Siri

Has anyone had any success with this since the ios upgrade. It can't understand what i mean when i say spotify. thanks kcn

  • Regular
  • Has anyone had any success with this since the ios upgrade. It can't understand what i mean when i say spotify.   thanks   kcn
  • unangst
  • Newbie
  • 15540 Views
  • 9 replies
  • 0 likes
  • 15540 Views
  • 9 replies
  • 0 likes

iPod-Pad-Phone will not shut down music after timer tells it to do.

When going to bed I always put my iPod on with 25 minutes of music on the timer. After 25 minutes the timer should stop playing. Everything works well until 2 Spotify updates ago. Now the music stops for a second, en than goes further. When I use the...

  • Casual Listener
  • When going to bed I always put my iPod on with 25 minutes of music on the timer. After 25 minutes the timer should stop playing. Everything works well until 2 Spotify updates ago. Now the music sto...
  • EkcoJF
  • Casual Listener
  • 2346 Views
  • 4 replies
  • 1 likes
  • 2346 Views
  • 4 replies
  • 1 likes

Historical

Hi,I'm looking for a way to find a song again played few hours or few days ago. And why not evan all my historical listening?Is it a way to do that for now? In mobile app or even in desktop version of Spotify? Best regards,Pierre DUCHENE

  • Newbie
  • Hi, I'm looking for a way to find a song again played few hours or few days ago. And why not evan all my historical listening? Is it a way to do that for now? In mobile app or even in desktop versi...
  • Peter__
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

iPod Offline?

I have an iPod Touch. It is not the newest one. I have not bought Spotify, but I am about to. However, if it will not work in offline mode on a non iPhone, on my iPod, I don't want to buy it. Please let me know if I will for sure be able to listen to...

  • Casual Listener
  • I have an iPod Touch. It is not the newest one. I have not bought Spotify, but I am about to. However, if it will not work in offline mode on a non iPhone, on my iPod, I don't want to buy it. Please ...
  • Peter__
  • Community Legend
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

No Track Details or Skip Track via Bluetooth

Hey all. I tried looking around for this but couldnt find a problem similar to mine. If after reading this you know where I can look, please let me know. Anyway, I recently installed an Alpine CDE-HD137BT in my car. First time I had Bluetooth in my c...

  • Casual Listener
  • Hey all. I tried looking around for this but couldnt find a problem similar to mine. If after reading this you know where I can look, please let me know.   Anyway, I recently installed an Al...
  • FReigM
  • Casual Listener
  • 1351 Views
  • 1 replies
  • 0 likes
  • 1351 Views
  • 1 replies
  • 0 likes

Solved!! Not recognizing premium account

I'm having the same problem. My phone doesn't recognize my premium account

  • Visitor
  • I'm having the same problem. My phone doesn't recognize my premium account
  • MichaelJerzak
  • Composer
  • 542 Views
  • 2 replies
  • 0 likes
  • 542 Views
  • 2 replies
  • 0 likes

Premium account not recognized on Iphone device

Hello, I have a Premium account, but the Iphone app is not recognizing it. When I play a song it says for premium users only. I have tried the suggestion on the Blog to log out and logged in a bunch of times but stll have the same issue. Please help....

  • Newbie
  • Hello,   I have a Premium account, but the Iphone app is not recognizing it. When I play a song it says for premium users only. I have tried the suggestion on the Blog to log out and logged in...
  • Singletoned
  • Regular
  • 593 Views
  • 5 replies
  • 1 likes
  • 593 Views
  • 5 replies
  • 1 likes

Solved!! Certain album not playing

I have just signed up to spotifiy preimium, but I am still in the 30 day trial. For some reason when I try to play "Bastille" album it refuses to stream, however I was listening to it around 2 hours before this issue occured. Everything else plays fi...

  • Casual Listener
  • I have just signed up to spotifiy preimium, but I am still in the 30 day trial. For some reason when I try to play "Bastille" album it refuses to stream, however I was listening to it around 2 hours ...
  • salisbury88
  • Casual Listener
  • 913 Views
  • 3 replies
  • 0 likes
  • 913 Views
  • 3 replies
  • 0 likes

Solved!! Wierd iTunes playlist containing missing playlists

I have around 90 playlists (albums, really) with an average of 20 tracks on my iMac (OSX 10.8.2) but only around 50 of them are synced normally. The last 41 of them have ended up ind this iTunes-folder of which I know nothing about. I don't use iTune...

spotify.png
  • Casual Listener
  • I have around 90 playlists (albums, really) with an average of 20 tracks on my iMac (OSX 10.8.2) but only around 50 of them are synced normally. The last 41 of them have ended up ind this iTunes-fold...
  • _sm_
  • Casual Listener
  • 884 Views
  • 5 replies
  • 0 likes
  • 884 Views
  • 5 replies
  • 0 likes

Feature Request - Radio History

I would like either:- a back button to go back to the track I just heard- a radio history playlist, even if it's only a FIFO 10 songs deep

  • Casual Listener
  • I would like either: - a back button to go back to the track I just heard - a radio history playlist, even if it's only a FIFO 10 songs deep    
  • Peter__
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Can you stream music on your phone in other countries with premium?

Hi If I buy a premium subscription, can I stream online music on my iPhone even while in another country? Thanks

  • Casual Listener
  • Hi   If I buy a premium subscription, can I stream online music on my iPhone even while in another country?   Thanks  
  • Peter__
  • Community Legend
  • 536 Views
  • 3 replies
  • 0 likes
  • 536 Views
  • 3 replies
  • 0 likes

Always crash in the lastest ver.

I'm a premium user, and I play music in my car under the offline mode of spotify, it's good.After updated the lastest ver. I even can't run spotity in my iphone, it crashes after 2-3 sec after I run.My iphone is 4, and the iOS is 5.0.1Please help

  • Regular
  • I'm a premium user, and I play music in my car under the offline mode of spotify, it's good. After updated the lastest ver. I even can't run spotity in my iphone, it crashes after 2-3 sec after I ru...
  • stocker4all
  • Casual Listener
  • 540 Views
  • 4 replies
  • 0 likes
  • 540 Views
  • 4 replies
  • 0 likes

Syncing Problems

Hi, I am using an Iphone 5 and a Windows 7 PC for spotify. Ever since the 6.0 spotify update, I have been experiencing multiple synching problems. Firstly, my iphone will not connect to spotify to sync local files, and I am following all of the direc...

  • Casual Listener
  • Hi, I am using an Iphone 5 and a Windows 7 PC for spotify. Ever since the 6.0 spotify update, I have been experiencing multiple synching problems.   Firstly, my iphone will not connect to spot...
  • puchaty
  • Regular
  • 541 Views
  • 3 replies
  • 0 likes
  • 541 Views
  • 3 replies
  • 0 likes

unable to move the tracks in any playlist

I cant move the tracks up and down in any playlist. What is the problem??

  • Newbie
  • I cant move the tracks up and down in any playlist.   What is the problem??
  • Peter__
  • Community Legend
  • 736 Views
  • 3 replies
  • 0 likes
  • 736 Views
  • 3 replies
  • 0 likes

Eset firewall blocking my iOS devices from showing up in Spotify application

Hi all, Have a problem, everytime i try to sync new local files from my computer to my iOS devices (iPhone5 & iPad3) my firewall block these from showing up in Spotify app on computer when i connect them. The only way to make them visable is to tempo...

  • Roadie
  • Hi all,   Have a problem, everytime i try to sync new local files from my computer to my iOS devices (iPhone5 & iPad3) my firewall block these from showing up in Spotify app on computer wh...
  • radiuz
  • Roadie
  • 1283 Views
  • 2 replies
  • 0 likes
  • 1283 Views
  • 2 replies
  • 0 likes

Fix the shuffle

The shuffle seems to be based on which song you choose to play in a playlist. It doesn't seem to be random as it should. Every time I play a certain song the same songs will play after it, which is a little annoying. It also makes shuffle useless to ...

  • Newbie
  • The shuffle seems to be based on which song you choose to play in a playlist.  It doesn't seem to be random as it should. Every time I play a certain song the same songs will play after it, whic...
  • user-removed
  • Not applicable
  • 1013 Views
  • 1 replies
  • 7 likes
  • 1013 Views
  • 1 replies
  • 7 likes

Release Notes - Spotify for iOS 0.6.0

New: Shiny new interface. You can navigate around the app with a new sidebar. Check it out by swiping left-to-right, or by pressing the ≣ button in the top left of the app. New: Now Playing bar. You’ll always see what you’re listening to along the bo...

  • Spotify Legend
  • New: Shiny new interface. You can navigate around the app with a new sidebar. Check it out by swiping left-to-right, or by pressing the ≣ button in the top left of the app. New: Now Playing bar. Yo...
  • 3dimesdown
  • Music Fan
  • 5835 Views
  • 47 replies
  • 1 likes
  • 5835 Views
  • 47 replies
  • 1 likes

Can't stream running 30 day trial

I signed up for the premium trial, and everytime I try to stream from my iphone, it says that streaming is only for premium users. It works fine from my Mac. Please help.

  • Newbie
  • I signed up for the premium trial, and everytime I try to stream from my iphone, it says that streaming is only for premium users.  It works fine from my Mac.  Please help.
  • Peter__
  • Community Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Solved!! newbie question - spotify not recognizing songs that are already on my iphone5.

Hi, I created a playlist on my Mac that was a mix of Spotify songs and iTunes songs I own. It worked fine. The iTunes songs were already synced to my iphone and available through the native music app. When I accessed the same playlist from my iphone,...

  • Visitor
  • Hi,   I created a playlist on my Mac that was a mix of Spotify songs and iTunes songs I own. It worked fine. The iTunes songs were already synced to my iphone and available through the native ...
  • user-removed
  • Not applicable
  • 1142 Views
  • 3 replies
  • 0 likes
  • 1142 Views
  • 3 replies
  • 0 likes