Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

When offline or just on Network I cannot play synced tracks (Preminum User)

Hi There, Desperately need help. I have an iPhone 4S and recently upgraded my Iphone system to 6.1 (still the same phone). Ever since doing this I can't play synced songs offline. I am a premium user. What used to happen: I'd go offline (in the subwa...

  • Newbie
  • Hi There,   Desperately need help.  I have an iPhone 4S and recently upgraded my Iphone system to 6.1 (still the same phone).  Ever since doing this I can't play synced songs offli...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Solved!! Iphone: App trouble.

Hey, the Spotify App refuses to accept my Facebook password... Any ideas why? I have also changed it, but still no luck.

  • Casual Listener
  • Hey, the Spotify App refuses to accept my Facebook password... Any ideas why? I have also changed it, but still no luck.
  • Liam
  • Community Legend
  • 343 Views
  • 5 replies
  • 0 likes
  • 343 Views
  • 5 replies
  • 0 likes

Playlist radio repeating same few artists

I know this subject has been posted before, and for all other platforms (Windows, Mac, Android, etc.), but it is still an issue and no postings mention anything about a fix. I saw in one post that Spotify acknowledged the issue and agreed to look int...

  • Newbie
  • I know this subject has been posted before, and for all other platforms (Windows, Mac, Android, etc.), but it is still an issue and no postings mention anything about a fix.  I saw in one post t...
  • Liam
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! all playlists available offline automatically?

is there a possibility to set all playlists into offline-mode automatically? on my iphone?

  • Newbie
  • is there a possibility to set all playlists into offline-mode automatically? on my iphone?
  • Liam
  • Community Legend
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Syncing songs to ipod help

The problem only started recently. I'll try to sync some songs to a playlist but they simply refuse to sync. There is no message telling me why. The status bar will appear but not move and the songs will have the grey download symbol next to them. So...

  • Casual Listener
  • The problem only started recently. I'll try to sync some songs to a playlist but they simply refuse to sync. There is no message telling me why. The status bar will appear but not move and the songs ...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

ipod does not show up in devices

My ipod touch 5 does not show up when I plug it in. I have created my playlist, and would like to download it on my ipod. Also, the app on my ipod, which I have been using for a couple months now--the free version, no longer works. Why?

  • Regular
  • My ipod touch 5 does not show up when I plug it in.  I have created my playlist, and would like to download it on my ipod.  Also, the app on my ipod, which I have been using for a coup...
  • JeffSydor
  • Newbie
  • 2475 Views
  • 8 replies
  • 0 likes
  • 2475 Views
  • 8 replies
  • 0 likes

Problem with playlist folder

Hi, I updated to 0.5.9 and now my playlist folders are all messed up. Any help? musicman

  • Casual Listener
  • Hi,   I updated to 0.5.9 and now my playlist folders are all messed up. Any help?   musicman
  • petrikangas
  • Casual Listener
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

iTunes sync and offline playlist files

How do I view my offline, saved, Spotfiy playlist files when my iPhone is connected to iTunes? I've can see the bar graph at the bottom of the iTunes viewer that says I've got 3gig of "audio" and 1 gig of "other" but the spotify files are not visible...

  • Newbie
  • How do I view my offline, saved, Spotfiy playlist files when my iPhone is connected to iTunes?   I've can see the bar graph at the bottom of the iTunes viewer that says I've got 3gig of "aud...
  • 482 Views
  • 0 replies
  • 0 likes
  • 482 Views
  • 0 replies
  • 0 likes

Solved!! Bad quality

Hi, Im using spotity premium on my Iphone 4S, but since yesterday, my music suddenly sounds like if I blew up my headphones. Also the music from the phone speaker sounds terrible, especially the bass. My music player does not have this problem, so it...

  • Casual Listener
  • Hi,   Im using spotity premium on my Iphone 4S, but since yesterday, my music suddenly sounds like if I blew up my headphones. Also the music from the phone speaker sounds terrible, especial...
  • rdecast
  • Casual Listener
  • 3634 Views
  • 10 replies
  • 0 likes
  • 3634 Views
  • 10 replies
  • 0 likes

Sending Songs to "Spotify People" via I-phone doesn't work

Hi, Just like the title says, I am unable to send tracks to "Spotify People" from my i-phone (4S, running ios 5). It used to work but not anymore, still works on the computer though...Please help, this is my favourite feature in Spotify and I'm pisse...

  • Newbie
  • Hi,   Just like the title says, I am unable to send tracks to "Spotify People" from my i-phone (4S, running ios 5). It used to work but not anymore, still works on the computer though... Pl...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Corrupt folder

I have a folder on Spotify on my iPhone that won't delete when i try to. The Spotify-App just crashes. The folder isn't visible on my computer's spotify playlists... Its driving me nuts, could you help me out here Spotify???

  • Casual Listener
  • I have a folder on Spotify on my iPhone that won't delete when i try to. The Spotify-App just crashes. The folder isn't visible on my computer's spotify playlists... Its driving me nuts, could you he...
  • rid3operator
  • Casual Listener
  • 457 Views
  • 6 replies
  • 0 likes
  • 457 Views
  • 6 replies
  • 0 likes

Tried to sync but it only erased

I tried to sync the music and playlists from Spotify onto my Ipod Nano and all that it did was erase the previous music on my ipod. Now I can't figure out why it won't sync the Spotify music and playlists onto it.

  • Newbie
  • I tried to sync the music and playlists from Spotify onto my Ipod Nano and all that it did was erase the previous music on my ipod. Now I can't figure out why it won't sync the Spotify music and play...
  • Peter__
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Why I'm quitting Spotify Premium

Virgin Media's original Spotify deal was a no-brainer: free Premium access for six months (or for some of us a full year) and almost unlimited access to the world's CD collection. Once my original free year expired I signed up for the ongoing Premium...

  • Regular
  • Virgin Media's original Spotify deal was a no-brainer: free Premium access for six months (or for some of us a full year) and almost unlimited access to the world's CD collection. Once my original fr...
  • NeilB
  • Regular
  • 1252 Views
  • 4 replies
  • 1 likes
  • 1252 Views
  • 4 replies
  • 1 likes

Solved!! Premium not working on iPhone

I just upgraded to Premium, but the app isn't letting my stream music on demand. What's the deal?

  • Newbie
  • I just upgraded to Premium, but the app isn't letting my stream music on demand. What's the deal?
  • Peter__
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Songs stop playing after 1.30 min despite premium account?

My Spotify account only plays any song for 1.30 min precisely on my Ipad then you have to log in again and listen to one song again for 1.30 min. It can not even play a second song before you log in again. I have a premium account which is continuous...

  • Casual Listener
  • My Spotify account only plays any song for 1.30 min precisely on my Ipad then you have to log in again and listen to one song again for 1.30 min.  It can not even play a second song before you l...
  • Peter__
  • Community Legend
  • 539 Views
  • 3 replies
  • 0 likes
  • 539 Views
  • 3 replies
  • 0 likes

Too many devices

Hi, how many devices can be registered for use with my premium account at once? i currently have it functioning on: - my old iPhone, which I use at home to play music on a dock. - my new iPhone - iPad -my laptop. i have a feeling this must be my maxi...

  • Newbie
  • Hi, how many devices can be registered for use with my premium account at once? i currently have it functioning on: - my old iPhone, which I use at home to play music on a dock. - my new iPho...
  • Liam
  • Community Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Free premium account through KPN is gone?

I have free spotify premium through a contract I have with KPN, Netherlands. However, yesterday when I logged in on spotify it appeared that it has been switched to the free version. I called KPN and they said that premium is still the active version...

  • Regular
  • I have free spotify premium through a contract I have with KPN, Netherlands. However, yesterday when I logged in on spotify it appeared that it has been switched to the free version. I called KPN and...
  • zubeyir23
  • Regular
  • 579 Views
  • 7 replies
  • 0 likes
  • 579 Views
  • 7 replies
  • 0 likes

Really Badly Distorted via Bluetooth and Headphones

In the past week or so the sound quality has been really bad via bluetooth to my speakers / car and via headphones. It sounds as if the speakers have blown up but it is just the spotify app as it works fine with things like youtube / the built in mus...

  • Newbie
  • In the past week or so the sound quality has been really bad via bluetooth to my speakers / car and via headphones. It sounds as if the speakers have blown up but it is just the spotify app as it wor...
  • David
  • Spotify Legend
  • 3590 Views
  • 3 replies
  • 1 likes
  • 3590 Views
  • 3 replies
  • 1 likes

Spotify for iPhone 5 keeps crashing!

Everytime I add a new playlist folder and it does not update it crashes. I keep having delete the app and reinstall it. Also it will not let me delete a playlist. It's deleted on my laptop but won't delete off of the phone.. Again it crashes when I t...

  • Casual Listener
  • Everytime I add a new playlist folder and it does not update it crashes. I keep having delete the app and reinstall it. Also it will not let me delete a playlist. It's deleted on my laptop but won...
  • Richard
  • Community Legend
  • 651 Views
  • 6 replies
  • 0 likes
  • 651 Views
  • 6 replies
  • 0 likes

Bought premium, showing not premium on iPhone app

I just upgraded to Premium a couple days ago and now driving on a roadtrip and my mobile app will not play my playlists! Saying I must be a premium member, when I am! Tried logging out and logging back in. Nada. Help!

  • Newbie
  • I just upgraded to Premium a couple days ago and now driving on a roadtrip and my mobile app will not play my playlists! Saying I must be a premium member, when I am! Tried logging out and logging ba...
  • Peter__
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes