Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 50668 Views
  • 16 replies
  • 36 likes
  • 50668 Views
  • 16 replies
  • 36 likes

Solved!! Patricktcrawford

My account is a premium account and up to date. When I log in on my iPhone it loads my playlist but when I go to stream a specific song it says I have to have a premium account. Im pretty sure I'm logged in to the proper account. Any suggestions?

  • Regular
  • My account is a premium account and up to date. When I log in on my iPhone it loads my playlist but when I go to stream a specific song it says I have to have a premium account. Im pretty sure I'm lo...
  • Peter__
  • Community Legend
  • 539 Views
  • 8 replies
  • 0 likes
  • 539 Views
  • 8 replies
  • 0 likes

Spotify on iPod Shuffle

Hi! I recently bought a new ipod shuffle. My old iPod touch doesn't work so well (music quality isn't that good). I wanted to sync my offline playlists, but it seems Spotify online accepts to sync my local mp3 files. On the internet I read you can st...

  • Newbie
  • Hi!   I recently bought a new ipod shuffle. My old iPod touch doesn't work so well (music quality isn't that good). I wanted to sync my offline playlists, but it seems Spotify onlin...
  • temi
  • Regular
  • 1179 Views
  • 2 replies
  • 1 likes
  • 1179 Views
  • 2 replies
  • 1 likes

Furious about trying to Sync with my IPOD and other issues

Ok... I am paying for a Spotify premium account, because of 1) The music selection, 2) Was told through the Spotify propaganda that I could use it on my Android Device ( spotty at best even when I have strong 4g signal) 3) Was also told that I could ...

  • Regular
  • Ok... I am paying for a Spotify premium account, because of   1) The music selection, 2)  Was told through the Spotify propaganda that I could use it on my Android Device ( spotty at ...
  • Peter__
  • Community Legend
  • 403 Views
  • 6 replies
  • 0 likes
  • 403 Views
  • 6 replies
  • 0 likes

"similar artists" please

i would love to get at least a simple "similar artists" list in my spotify iphone-app as it appears in the desktop version. this would help browsing for music even further. also under "news" there should be further separation after music style or gen...

  • Music Fan
  • i would love to get at least a simple "similar artists" list in my spotify iphone-app as it appears in the desktop version. this would help browsing for music even further.   also under "news"...
  • Chrissthomson
  • Regular
  • 1320 Views
  • 3 replies
  • 7 likes
  • 1320 Views
  • 3 replies
  • 7 likes

Putting my iPod music on my Spotify playlists

I cannot get my music to load from my iPod to my Spotify. I have an old iPod. 30GB. First I tried telling it to back up and then sync. That didn't work. Then I just said don't back it up and it still did not load anything onto my Spotify lists, altho...

  • Casual Listener
  • I cannot get my music to load from my iPod to my Spotify.  I have an old iPod.  30GB.  First I tried telling it to back up and then sync.  That didn't work.  Then I just said...
  • Peter__
  • Community Legend
  • 782 Views
  • 1 replies
  • 0 likes
  • 782 Views
  • 1 replies
  • 0 likes

Premium not working on iPhone.

I purchased Premium, logged in and it still sees me as a free member. What's going on?

  • Newbie
  • I purchased Premium, logged in and it still sees me as a free member. What's going on?
  • Liam
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Why oh why can I not put my iPod music on my Spotify account

I cannot get my music to load from my iPod to my Spotify. I have an old iPod. 30GB. First I tried telling it to back up and then sync. That didn't work. Then I just said don't back it up and it still did not load anything onto my Spotify lists, altho...

  • Casual Listener
  • I cannot get my music to load from my iPod to my Spotify.  I have an old iPod.  30GB.  First I tried telling it to back up and then sync.  That didn't work.  Then I just said...
  • Liam
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

iPad

I had a free trial and went through FB but then subscribed to premium account outside of FB and have Downloaded the iPad app. It says on the top of my page ' free trial ended ' - is my premium account actually what is on my app ?

  • Newbie
  • I had a free trial and went through FB but then subscribed to premium account outside of FB and have Downloaded the iPad app. It says on the top of my page ' free trial ended ' - is my premium accoun...
  • Liam
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Solved!! Sprint

I paid my monthly sprint bill a day ago but Spotify is still saying I'm not on premium??!!!

  • Casual Listener
  • I paid my monthly sprint bill a day ago but Spotify is still saying I'm not on premium??!!!
  • Liam
  • Community Legend
  • 1031 Views
  • 3 replies
  • 0 likes
  • 1031 Views
  • 3 replies
  • 0 likes

Empty nested folders in iOS won't delete

Description I have a folder in the iOS version of Spotify that I can't delete and which doesn't show up in the desktop version. A more detailed description, using numbered steps 1. The playlists on the iOS version recently became jumbled: tracks were...

  • Casual Listener
  • Description I have a folder in the iOS version of Spotify that I can't delete and which doesn't show up in the desktop version.   A more detailed description, using numbered steps 1. The...
  • Kricky
  • Newbie
  • 2178 Views
  • 10 replies
  • 0 likes
  • 2178 Views
  • 10 replies
  • 0 likes

iPhone 5 Lock Screen Doesn't Update Display for Song, Track & Time (BUG?)

My iPhone 5 with latest spotify app won't update the display for the song being played, the track or the running time. I can start either a playlist for a cd, complilation or starred tracks and whether they are downloaded as offline or not, when the ...

  • Newbie
  • My iPhone 5 with latest spotify app won't update the display for the song being played, the track or the running time. I can start either a playlist for a cd, complilation or starred tracks and wheth...
  • ReeseyT
  • Newbie
  • 1105 Views
  • 1 replies
  • 0 likes
  • 1105 Views
  • 1 replies
  • 0 likes

My iPhone 5 doesn't recognize I have a premium account!

Hi! I registered for a premium account this morning, but my Spotify App still won't recognize I've made this purchase. I only have access to music the same way a free user would. I have logged out and reinstalled the app a number of times but still n...

  • Casual Listener
  • Hi!   I registered for a premium account this morning, but my Spotify App still won't recognize I've made this purchase. I only have access to music the same way a free user would. I have lo...
  • Thedev
  • Community Legend
  • 458 Views
  • 5 replies
  • 1 likes
  • 458 Views
  • 5 replies
  • 1 likes

spotify stops after a minute or so only while playing airplay

Hi, spotify stops playing while playiny on airplay, when it plays normal (not airplay) it works perfect, and it plays all my songs I tried both my iphone 5, ipad 2 and ipod touch 4 my receiver is a pioneer vsx- 2021 It worked before but since I've go...

  • Newbie
  • Hi,    spotify stops playing while playiny on airplay, when it plays normal (not airplay) it works perfect, and it plays all my songs I tried both my iphone 5, ipad 2 and ipod touch 4...
  • zeristor
  • Newbie
  • 814 Views
  • 1 replies
  • 1 likes
  • 814 Views
  • 1 replies
  • 1 likes

Local Files syncs, but doesn't play on iphone

Hi, I have an iphone 4s and an ipad 3. I synced my local files to my iphone and ipad but won't play on my iphone but does on my ipad. No error message either just doesn't play. Streamed music on spotify on both devices plays just fine. Anyone know wh...

  • Newbie
  • Hi, I have an iphone 4s and an ipad 3.  I synced my local files to my iphone and ipad but won't play on my iphone but does on my ipad.  No error message either just doesn't play.&...
  • MontyChristos
  • Casual Listener
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Local Files are not playing on my iPhone 5 unless i'm connected to my wifi

Hello, I have trawled through some of these threads but found no answers. Ok.. So spotify on my iphone 5 will not play any tracks that I also have in my local files. They appear on my phone but the timer bar below the album art work won't start playi...

  • Casual Listener
  • Hello, I have trawled through some of these threads but found no answers.    Ok.. So spotify on my iphone 5 will not play any tracks that I also have in my local files. They appear on m...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Solved!! Spotify update 0.6.0.181 ipad

HiI have just updated my iPhone 5 and my ipad to the new version via the App Store and the new interface etc is ok on the iPhone although when installed on my ipad it hasn't changed even though it states new version installed. I even deleted app from...

  • Music Fan
  • Hi I have just updated my iPhone 5 and my ipad to the new version via the App Store and the new interface etc is ok on the iPhone although when installed on my ipad it hasn't changed even though i...
  • MattSuda
  • Spotify Star
  • 642 Views
  • 2 replies
  • 1 likes
  • 642 Views
  • 2 replies
  • 1 likes

iPhone 5 Not Recognizing My Premium Acct

I've tried logging out and back in, uninstalling the app and reinstalling. I've also double checked to make sure my Premium Account was verified. What else can i do? Can someone please help me?

  • Newbie
  • I've tried logging out and back in, uninstalling the app and reinstalling. I've also double checked to make sure my Premium Account was verified. What else can i do? Can someone please help me?
  • Thedev
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Will any iPhone equalizer app work with Spotify?

The ones in the App store only work with iTunes from what I can tell. If it can only be done within Spotify, any word on that being an upcoming feature? BTW - I did see another message with a link to an 18 month old article on building a iPhone equal...

  • Visitor
  • The ones in the App store only work with iTunes from what I can tell.   If it can only be done within Spotify, any word on that being an upcoming feature?   BTW - I did see another mess...
  • Peter__
  • Community Legend
  • 9788 Views
  • 7 replies
  • 7 likes
  • 9788 Views
  • 7 replies
  • 7 likes

Upgraded to premium account but on my iPhone it says I'm not premium

This is very annoying and frustrating. What's causing this issue and its obvious multiple people have the same problem. How do I fix this

  • Newbie
  • This is very annoying and frustrating. What's causing this issue and its obvious multiple people have the same problem. How do I fix this
  • Peter__
  • Community Legend
  • 493 Views
  • 5 replies
  • 0 likes
  • 493 Views
  • 5 replies
  • 0 likes