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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45391 Views
  • 15 replies
  • 36 likes
  • 45391 Views
  • 15 replies
  • 36 likes

Sorting searches and popularity?

Sorting searches and popularity? When are these features comming to iOS ? They are rather critical

  • Casual Listener
  • Sorting searches and popularity? When are these features comming to iOS ?   They are rather critical
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Can't search

On either my iPad or my iPhone. Just hangs. No matter who you search for. Fats Domino, Bill Frisell, Lady Gaga, doesn't matter. iPhone 3GS, iPad 1, both up to date. Any ideas, similarities, suggestions, rants? Bigfoot

  • Newbie
  • On either my iPad or my iPhone. Just hangs. No matter who you search for. Fats Domino, Bill Frisell, Lady Gaga, doesn't matter. iPhone 3GS, iPad 1, both up to date. Any ideas, similarities, suggestio...
  • boymcivor
  • Regular
  • 2936 Views
  • 3 replies
  • 1 likes
  • 2936 Views
  • 3 replies
  • 1 likes

Freezes about 1min 30 on every track

Using the app on my iPhone and never had any issues until now. Every track stops playing about 1min 30 into the song. Is there an issue at the moment? Can anyone from spotify give me clarification on this and if so when do they expect the issue to be...

  • Newbie
  • Using the app on my iPhone and never had any issues until now. Every track stops playing about 1min 30 into the song. Is there an issue at the moment? Can anyone from spotify give me clarification on...
  • robertdean916
  • Casual Listener
  • 616 Views
  • 6 replies
  • 0 likes
  • 616 Views
  • 6 replies
  • 0 likes

Spotify stalls on just one iPhone

I've got Spotify working perfectly on the desktop, iPad, through Sonos and on one iPhone. On the second household iPhone, it was working fine for several weeks - now it will display the playlists, starts to play but stops halfway through the first ra...

  • Regular
  • I've got Spotify working perfectly on the desktop, iPad, through Sonos and on one iPhone. On the second household iPhone, it was working fine for several weeks - now it will display the playlists, st...
  • jwripple
  • Regular
  • 673 Views
  • 5 replies
  • 0 likes
  • 673 Views
  • 5 replies
  • 0 likes

Song in offline playlist is shorter than when played online

Hi, I have a weird issue which I can't resolve. I added the song "All My Days" by Alexi Murdoch to a playlist in the Windows app. On my iPhone the same playlist has been marked to be available offline. The first time I did this the song downloaded bu...

  • Casual Listener
  • Hi,   I have a weird issue which I can't resolve. I added the song "All My Days" by Alexi Murdoch to a playlist in the Windows app. On my iPhone the same playlist has been marked to be avail...
  • weblocust
  • Casual Listener
  • 509 Views
  • 2 replies
  • 0 likes
  • 509 Views
  • 2 replies
  • 0 likes

How do I listen to an album without having to fast forward to the next track?

I have Spotify on my IPhone, and need to press fast forward when I am listening to an album to listen to the next track every time, instead of it automatically doing it. I have looked in my settings and can't find a fix for it. Can anyone help me wit...

  • Newbie
  • I have Spotify on my IPhone, and need to press fast forward when I am listening to an album to listen to the next track every time, instead of it automatically doing it. I have looked in my...
  • RMc99
  • Newbie
  • 374 Views
  • 2 replies
  • 0 likes
  • 374 Views
  • 2 replies
  • 0 likes

Tracks won't play at all or it takes several minutes to start playing

I have tracks that play fine on the desktop but have issues with your iOS app on the iPhone and iPad. The tracks are in a playlist and the playlist just stops at those tracks. I have seen it play after about 5 minutes or not at all. I am on wi-fi wit...

  • Music Fan
  • I have tracks that play fine on the desktop but have issues with your iOS app on the iPhone and iPad.  The tracks are in a playlist and the playlist just stops at those tracks.  I have seen...
  • moonseal
  • Regular
  • 1219 Views
  • 3 replies
  • 1 likes
  • 1219 Views
  • 3 replies
  • 1 likes

Set Mobile Password loop

When I try to set a password for my mobile device from my Spotify account page (yes I'm on Premium), I get an email in my inbox (as expected). The problem is, instead of a password in the email, I get a link that says, to set your password, click on ...

  • Regular
  • When I try to set a password for my mobile device from my Spotify account page (yes I'm on Premium), I get an email in my inbox (as expected).  The problem is, instead of a password in the email...
  • David
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

no music on Spotify!

I was listening to an album and all of a sudden it stopped playing short of the last track. Now spotify won't play any music--all the searches come up blank (although downloaded tracks still play). Nothing wrong with my wifi, and no message saying"sp...

  • Casual Listener
  • I was listening to an album and all of a sudden it stopped playing short of the last track. Now spotify won't play any music--all the searches come up blank (although downloaded tracks still play). N...
  • David
  • Spotify Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Tracks not downloading to offline playlist

Hi,I keep having a message saying that I don't have enough memory to download songs to my iPhone, however I have several hundred megabytes free on my iPhone settings.Is this a problem with the App?Thanks, Jake

  • Newbie
  • Hi, I keep having a message saying that I don't have enough memory to download songs to my iPhone, however I have several hundred megabytes free on my iPhone settings. Is this a problem with the ...
  • 599 Views
  • 0 replies
  • 0 likes
  • 599 Views
  • 0 replies
  • 0 likes

Repeat syncing

Why is it that after I synced my iPhone with Spotify playlists disappear until I sync them again? Ik have to continuously sync my playlists? Why doesn't Spotify remember earlier syncs?

  • Newbie
  • Why is it that after I synced my iPhone with Spotify playlists disappear until I sync them again? Ik have to continuously sync my playlists? Why doesn't Spotify remember earlier syncs?
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Impossibly Slow/Frozen Playlist Sync

I'm trying to sync a playlist and the device gets stuck 'Syncing 1 out of X'. I am on a corporate syncronous 100Mbps connection and I have absolutely no speed issues with any other service, desktop or mobile. I have tried all quality modes and disabl...

  • Spotify Legend
  • I'm trying to sync a playlist and the device gets stuck 'Syncing 1 out of X'. I am on a corporate syncronous 100Mbps connection and I have absolutely no speed issues with any other service, desktop...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Memory usage

If I store music offline, will it use memory on my iPhone 4?

  • Newbie
  • If I store music offline, will it use memory on my iPhone 4?
  • 456 Views
  • 0 replies
  • 0 likes
  • 456 Views
  • 0 replies
  • 0 likes

Trying to connect 2nd generation iTouch to Spotify

I can't download the app on my iTouch, so I'm trying to sync through a USB on my laptop, but my iTouch doesn't show up under devices. Do I really need to have the app? It says that I can connect with a USB, but it's not working. /: Help please? I've ...

  • Casual Listener
  • I can't download the app on my iTouch, so I'm trying to sync through a USB on my laptop, but my iTouch doesn't show up under devices. Do I really need to have the app? It says that I can connect with...
  • meahtenoha
  • Spotify
  • 993 Views
  • 1 replies
  • 0 likes
  • 993 Views
  • 1 replies
  • 0 likes

Solved!! Cannot install on iPhone 3G?

Well I had Spotify on my phone last night and this morning I noticed that it was gone. I looked at the App Store and the only one there requires iOS 5.0 and up.

  • Newbie
  • Well I had Spotify on my phone last night and this morning I noticed that it was gone. I looked at the App Store and the only one there requires iOS 5.0 and up.
  • ingramrod85
  • Newbie
  • 1458 Views
  • 2 replies
  • 0 likes
  • 1458 Views
  • 2 replies
  • 0 likes

Changed facebook password now no spotify...??

I changed my fb password then went to go on spotify on iphone and it said I was not logged in. I hit ok thinking it would take me to a log in page but it went to like the song play screen but no track playing. I tried to share on fb so maybe I could ...

  • Newbie
  • I changed my fb password then went to go on spotify on iphone and it said I was not logged in. I hit ok thinking it would take me to a log in page but it went to like the song play screen but no trac...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Unable access free on mobile now?

Added the app and was able to access music for a day or so and then received a message that I would have to sign up for Premium? Can I have access to free on mobile for unlimited amount of time?

  • Casual Listener
  • Added the app and was able to access music for a day or so and then received a message that I would have to sign up for Premium?  Can I have access to free on mobile for unlimited amount of time?
  • rtaunton
  • Casual Listener
  • 302 Views
  • 4 replies
  • 0 likes
  • 302 Views
  • 4 replies
  • 0 likes

only local files sync onto iphone 4S

i have several playlists on my spotify account on my laptop and had successfully synced all of them onto my iphone 4s when i bought it. the app i downloaded was slow and i deleted it and installed the same one again hoping it would work better. howev...

  • Casual Listener
  • i have several playlists on my spotify account on my laptop and had successfully synced all of them onto my iphone 4s when i bought it. the app i downloaded was slow and i deleted it and installed th...
  • zarifina
  • Regular
  • 540 Views
  • 2 replies
  • 0 likes
  • 540 Views
  • 2 replies
  • 0 likes

will not sync

my tracks are not syncing, one album synced but not the rest. its not even done one track, is it something wrong with spotify or can i do something? Actually spotify says its on number 3 but i cant find any songs which have!

  • Regular
  • my tracks are not syncing, one album synced but not the rest. its not even done one track, is it something wrong with spotify or can i do something?   Actually spotify says its on number 3 b...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

ipod

ohla en el ipod se bloquea ,,, muchas veses , se apaga queria saber si eso lo vais a soluciona

  • Casual Listener
  • ohla en el ipod se bloquea ,,, muchas veses , se apaga queria saber si eso lo vais a soluciona
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes