Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48082 Views
  • 15 replies
  • 36 likes
  • 48082 Views
  • 15 replies
  • 36 likes

READ ME: Important points regarding iPod classic, nano, or shuffle for new visitors

1) Do you have an iPod touch ?The Spotify iPhone app will work on the iPod touch in the same way that it does on the iPhone. Of course, internet access is only over wi-fi, so the best way to use your iPod touch is to sync up some playlists for offlin...

  • Spotify Legend
  • 1) Do you have an iPod touch ? The Spotify iPhone app will work on the iPod touch in the same way that it does on the iPhone. Of course, internet access is only over wi-fi, so the best way to use ...
  • 94669 Views
  • 0 replies
  • 14 likes
  • 94669 Views
  • 0 replies
  • 14 likes

Music algorithm.

Ok spotify. wtf is wrong with your music algorithm? My song seed for this station is: http://www.youtube.com/watch?v=1piT-w1xJkc and you have given me not one, not 2, but 6 songs by this artist:http://www.youtube.com/watch?v=z4hWR2Dfl9g even though I...

  • Regular
  • Ok spotify. wtf is wrong with your music algorithm? My song seed for this station is: http://www.youtube.com/watch?v=1piT-w1xJkc and you have given me not one, not 2, but 6 songs by this ar...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Albums on desktop version not on iPad

Oh hai guis, I was listening to James Morrison - Undiscovered album from 2006 on Spotify last night on my windows desktop. Since my windows desktop can not do Airplay, that I know of (unless you use third party app like Airfoil which means ALL sounds...

  • Regular
  • Oh hai guis,   I was listening to James Morrison - Undiscovered album from 2006 on Spotify last night on my windows desktop. Since my windows desktop can not do Airplay, that I know of (unle...
  • tigris
  • Regular
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Solved!! Problem with premium on iphone

just got 30 day free trial and i use facebook to login. On my iphone it says that its not premium and ive logged in and out and redownlaoded the app. what do i do?

  • Visitor
  • just got 30 day free trial and i use facebook to login.  On my iphone it says that its not premium and ive logged in and out and redownlaoded the app.  what do i do?
  • godsword837
  • Casual Listener
  • 759 Views
  • 6 replies
  • 0 likes
  • 759 Views
  • 6 replies
  • 0 likes

exclamation point highlighted in orange

Lately, every few tracks on multiple playlists get an exclamation point highlighted in orange. Then, I can never play them off line. I have a premium account. What gives?

  • Newbie
  • Lately, every few tracks on multiple playlists get an exclamation point highlighted in orange. Then, I can never play them off line. I have a premium account. What gives?
  • Liam
  • Community Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Iphone App Not Activating

I just upgraded to premium and it will not activate on my iPhone. I've uninstalled and installed the app several times and I am still not able to stream! Any help would be great!Thanks, Doug

  • Newbie
  • I just upgraded to premium and it will not activate on my iPhone. I've uninstalled and installed the app several times and I am still not able to stream! Any help would be great! Thanks, Doug
  • MattSuda
  • Spotify Star
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Problems with premium on iPhone

I just started my 30 day free trial of premium today. Everything works great on the computer, but my app still acts like I have a free account. I've tried redownloading the app, logging out and back in, and nothing seems to work. Help!

  • Newbie
  • I just started my 30 day free trial of premium today. Everything works great on the computer, but my app still acts like I have a free account. I've tried redownloading the app, logging out and back ...
  • MattSuda
  • Spotify Star
  • 349 Views
  • 3 replies
  • 0 likes
  • 349 Views
  • 3 replies
  • 0 likes

Crashing when deleting "Liked from Radio"

Long time Spotify user who just resubbed after a short hiatus. Before I resubbed I checked out the free radio and thought it was a pretty cool feature. I "liked" some of the songs that I heard and the app automatically created a playlist called "Like...

  • Newbie
  • Long time Spotify user who just resubbed after a short hiatus. Before I resubbed I checked out the free radio and thought it was a pretty cool feature. I "liked" some of the songs that I heard and th...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

iphone app volume normalization absent

I cannot find volume normalization in settings. I have the latest update on an iphone 3gs. Is it not available in this app?

  • Newbie
  • I cannot find volume normalization in settings. I have the latest update on an iphone 3gs. Is it not available in this app?
  • bi_harrington
  • Newbie
  • 1955 Views
  • 5 replies
  • 0 likes
  • 1955 Views
  • 5 replies
  • 0 likes

Some bands showing unplayable albums even with unplayable checked

Hi, this seemed to just happen this past week with the iPad update, but now when I search (for ex: red hot chili peppers) artists albums it will show albums that are unplayable except for one wrongly linked track on my iPad/iPhone. 9 times out of 10 ...

  • Regular
  • Hi, this seemed to just happen this past week with the iPad update, but now when I search (for ex: red hot chili peppers) artists albums it will show albums that are unplayable except for one wrongly...
  • smithrp1
  • Regular
  • 639 Views
  • 3 replies
  • 0 likes
  • 639 Views
  • 3 replies
  • 0 likes

iPhone not syncing music to facebook over 3G

I've realised that since the latest release has come out that my music is no longer syncing to my facebook profile when my iPhone 4 using iOS 5 is connected to 3G. But when my phone is connected to my home WiFi it does sync the songs that I'm listeni...

  • Casual Listener
  • I've realised that since the latest release has come out that my music is no longer syncing to my facebook profile when my iPhone 4 using iOS 5 is connected to 3G. But when my phone is connected to m...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Shuffle using a playlist keeps repeating the same songs.

I dl a Rolling Stones Greatest Rock Hits playlist with 500 songs. But I don't see a way to play the playlist in any sequential order. All the songs in the playlist have little green arrows next to them. Then at the top I see three dots. When I touch ...

  • Regular
  • I dl a Rolling Stones Greatest Rock Hits playlist with 500 songs.  But I don't see a way to play the playlist in any sequential order.  All the songs in the playlist have little green arrow...
  • 853 Views
  • 0 replies
  • 2 likes
  • 853 Views
  • 0 replies
  • 2 likes

Select a song and goes right to radio

Does anyone know what I can do so when I'm in my starred folder and select a song it doesnt bring me straight to radio?? This is very weird and have never had any problems with this app before.

  • Newbie
  • Does anyone know what I can do so when I'm in my starred folder and select a song it doesnt bring me straight to radio??  This is very weird and have never had any problems with this app before.
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Browsing Wilco - A Ghost is Born is incorrect on iPhone, correct on computer

If I view the album A Ghost Is Born on the phone, it displays an imcomplete track listning - even lists b-sides like Panthers that aren't available on the computer. On the computer it brings up the complete album. If i search the album on the web, an...

  • Newbie
  • If I view the album A Ghost Is Born on the phone, it displays an imcomplete track listning - even lists b-sides like Panthers that aren't available on the computer. On the computer it brings up the c...
  • danc27
  • Roadie
  • 333 Views
  • 4 replies
  • 0 likes
  • 333 Views
  • 4 replies
  • 0 likes

Spotify showing unplayable tracks even when set to not show them

Is this just a bug? I'm being teased with a ton of albums I can't play. I'm a premium user and when I click on an unplayable track it wants me to create a station. Is this normal?

  • Casual Listener
  • Is this just a bug? I'm being teased with a ton of albums I can't play. I'm a premium user and when I click on an unplayable track it wants me to create a station. Is this normal?
  • leefaulkner
  • Casual Listener
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

Solved!! Never had an issue syncing with iPhone 4 - But now I do :( Help!

Hi all, I never had an issue syncing my iPhone4 to Spotify via the USB or WiFi. I don't know if this might be the reason, but since I've had the the latest iPhone software update, Spotify does not acknowledge my iPhone via USB connection or WiFi. I'v...

  • Casual Listener
  • Hi all,   I never had an issue syncing my iPhone4 to Spotify via the USB or WiFi.   I don't know if this might be the reason, but since I've had the the latest iPhone software update, S...
  • rossflynn
  • Newbie
  • 1278 Views
  • 3 replies
  • 0 likes
  • 1278 Views
  • 3 replies
  • 0 likes

Tracks not available

I have a premium account and using iOS (iPhone, iPad) as well as OS X. Some of the tracks are available for streaming and some are not (i.e. Marcus Miller, PinkFloyd). They are in gray on iOS devices with a popup 'Track Unavailable You can still star...

  • Casual Listener
  • I have a premium account and using iOS (iPhone, iPad) as well as OS X. Some of the tracks are available for streaming and some are not (i.e. Marcus Miller, PinkFloyd). They are in gray on iOS devices...
  • daniel123451234
  • Newbie
  • 3739 Views
  • 7 replies
  • 0 likes
  • 3739 Views
  • 7 replies
  • 0 likes

Solved!! Certain local files refuse to sync

I have an offline list made up entirely of local files. Most of the files sync to my iPod with no problem, but about two dozen of these files refuse to sync. Deleting and reinstalling the iOS app and resyncing the list didn't help. I've noticed that ...

  • Gig Goer
  • I have an offline list made up entirely of local files. Most of the files sync to my iPod with no problem, but about two dozen of these files refuse to sync. Deleting and reinstalling the iOS app and...
  • alf1969
  • Casual Listener
  • 1156 Views
  • 4 replies
  • 0 likes
  • 1156 Views
  • 4 replies
  • 0 likes

iPhone won't play through playlist/won't load or play next song, HELP?

I have Spotify on my iPhone, and I will play a song and it won't automatically move on to the next song... so when the end of the song I chose comes, it picks the next song but never loads it, so I have to pause and play it again or skip to the next ...

  • Casual Listener
  • I have Spotify on my iPhone, and I will play a song and it won't automatically move on to the next song... so when the end of the song I chose comes, it picks the next song but never loads it, so I h...
  • 860 Views
  • 0 replies
  • 1 likes
  • 860 Views
  • 0 replies
  • 1 likes

Please help, Radio station problems..

I was listening to a radio station from dR sound effects, and a track called "juicey porn orgasm" played, and was added to my radio station, and i cant get it off my radio station, and there is a bunch of recomendations for porn sounds.. And you can ...

  • Music Fan
  • I was listening to a radio station from dR sound effects, and a track called "juicey porn orgasm" played, and was added to my radio station, and i cant get it off my radio station, and there is a bun...
  • Elpower
  • Music Fan
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes