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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37126 Views
  • 15 replies
  • 36 likes
  • 37126 Views
  • 15 replies
  • 36 likes

Solved!! BUG? IOS crossfading non-cached tracks

I'm trying to listen to the Armada Stream 40 playlist (Armada Music Stream 40 - Week 26 (June 29th 2012)) on my iPhone 4 using 5-second crossfade. When it encounters a non-cached track right after a jingle it force-quits the app without any warnings....

  • Casual Listener
  • I'm trying to listen to the Armada Stream 40 playlist (Armada Music Stream 40 - Week 26 (June 29th 2012)) on my iPhone 4 using 5-second crossfade. When it encounters a non-cached track right after a ...
  • Bengan
  • Roadie
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Always stops after one track

For the last two days or so, whichever playlist I open, playback stops after one track meaning I have to manually start each track. What's going on?!?

  • Casual Listener
  • For the last two days or so, whichever playlist I open, playback stops after one track meaning I have to manually start each track. What's going on?!?
  • lexxfive
  • Casual Listener
  • 359 Views
  • 4 replies
  • 0 likes
  • 359 Views
  • 4 replies
  • 0 likes

iPhone doesnt load songs to Offline Playlist

Hey i would like to know that why my iPhone doesnt load all songs that i have at my playlist. So i cant listen most of the songs because it doenst load them What would help?I have the Spotify PremiumAnd Available Offline is switched onHELP?-Rautanen

  • Casual Listener
  • Hey i would like to know that why my iPhone doesnt load all songs that i have at my playlist. So i cant listen most of the songs because it doenst load them 😕 What would help? I have the Spotify ...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

Spotify App empties my iPhone battery

Listening for one hour empties my Battery for about 20%. and i'm just hearing the offline files. No streaming.

  • Casual Listener
  • Listening for one hour empties my Battery for about 20%. and i'm just hearing the offline files. No streaming.
  • straagaard
  • Newbie
  • 1911 Views
  • 4 replies
  • 1 likes
  • 1911 Views
  • 4 replies
  • 1 likes

My tracks aren't syncing

I have 3 local tracks I cannot sync to my mobile device. I own these tracks and they are contained within "My Music" folder in my C drive. Another track in the same location synced fine but the other 3 keep coming up with an error on my mobile device...

  • Newbie
  • I have 3 local tracks I cannot sync to my mobile device. I own these tracks and they are contained within "My Music" folder in my C drive. Another track in the same location synced fine but the other...
  • 611 Views
  • 0 replies
  • 0 likes
  • 611 Views
  • 0 replies
  • 0 likes

'What's new' from Spain?

Hello, I love the 'What's New' part of the Spotify app on iphone, but I would like to listen to the 'What's New' version for Spain. I live in the UK and am not sure how to load the 'What's New' for Spain - does anyone know if this is possible?? Thank...

  • Newbie
  • Hello,   I love the 'What's New' part of the Spotify app on iphone, but I would like to listen to the 'What's New' version for Spain. I live in the UK and am not sure how to load the 'What's...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

My playlists are gone!

Hello! When I upgrade my account to Premium I realized that all my playlists are gone! I dont have them on my iPhone or PC. I had a Unlimited acc first but after a while my kredit card was out of date, so I got Spoity Free instead. But now got an iPh...

  • Newbie
  • Hello!   When I upgrade my account to Premium I realized that all my playlists are gone! I dont have them on my iPhone or PC. I had a Unlimited acc first but after a while my kredit card w...
  • meahtenoha
  • Spotify
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

iPhone 4 app crashing on FB log-in

Trying to start the app up on my phone, I choose log-in via Facebook. Facebook app starts up and then crashes This occured today both before and after I upgraded to 5.1.1. Any help is appreciated!

  • Newbie
  • Trying to start the app up on my phone, I choose log-in via Facebook.  Facebook app starts up and then crashes   This occured today both before and after I upgraded to 5.1.1.   Any...
  • chaperzzz
  • Newbie
  • 1597 Views
  • 5 replies
  • 0 likes
  • 1597 Views
  • 5 replies
  • 0 likes

Radio Stations Disappearing

Whenever I close spotify on my iphone 4 and reopen it, all of my radio stations are gone except for the one that was last playing, and sometimes even that one doesn't show up. Is anyone else experiencing this? I was really enjoying the radio feature,...

  • Newbie
  • Whenever I close spotify on my iphone 4 and reopen it, all of my radio stations are gone except for the one that was last playing, and sometimes even that one doesn't show up. Is anyone else experien...
  • MultipleGnat
  • Roadie
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Spotify IOS 0.5.2 BUG Heaven

OMG the bugs in this version is insane! It Totally screws up Every Music related tweak such as MusicControlsPro and MusicBanners! It screws up meta data on these tweaks as well and Even on the Stock MediaBar within the Switcher, it will be fine and t...

  • Music Fan
  • OMG the bugs in this version is insane!   It Totally screws up Every Music related tweak such as MusicControlsPro and MusicBanners! It screws up meta data on these tweaks as well and Even on...
  • 373 Views
  • 0 replies
  • 0 likes
  • 373 Views
  • 0 replies
  • 0 likes

iPad App crash when I open the inbox

Everything works just fine accept for the inbox. The app crashes everytime i want to open the Inbox.

  • Newbie
  • Everything works just fine accept for the inbox. The app crashes everytime i  want to open the Inbox.    
  • 466 Views
  • 0 replies
  • 1 likes
  • 466 Views
  • 0 replies
  • 1 likes

Solved!! Two features that need added/fixed to make iOS app perfect.

1. Lyrics. It needs this like yesterday. 2. When you're starting or stopping a track by doubleclicking the home button (via the lock screen or by way of the multitasking audio control buttons) it has an annoying "Bloop" sound that ruins the audiophil...

  • Casual Listener
  • 1. Lyrics. It needs this like yesterday.   2. When you're starting or stopping a track by doubleclicking the home button (via the lock screen or by way of the multitasking audio control butt...
  • David
  • Spotify Legend
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

New songs

If i want spotify to add a song on the search menu what do i need to do?

  • Newbie
  • If i want spotify to add a song on the search menu what do i need to do?
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

Solved!! Spotify works on wifi but WILL NOT connect via AT&T 3G/4G service...

Since yesterday I have not been able to connect to Spotify on the iPhone over 3G/4G. It works just fine when I'm at work or home connected via wifi, but not over the air 3G/4G cell service. I logged off the app, deleted the app and redownloaded it fr...

  • Casual Listener
  • Since yesterday I have not been able to connect to Spotify on the iPhone over 3G/4G. It works just fine when I'm at work or home connected via wifi, but not over the air 3G/4G cell service.  &...
  • LALFAN
  • Casual Listener
  • 6944 Views
  • 1 replies
  • 0 likes
  • 6944 Views
  • 1 replies
  • 0 likes

I changed my facebook password and now my app wont loggin.

It just shows a picture of a bunch of album covers in motion with the apple loading wheel in the middle. After changing my password it said incorrect password then switched to the previouse mentioned screen and has stayed there not giving me the opti...

  • Newbie
  • It just shows a picture of a bunch of album covers in motion with the apple loading wheel in the middle.  After changing my password it said incorrect password then switched to the previouse m...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Download

I need to know how to download music from my comp to my iphone

  • Newbie
  • I need to know how to download music from my comp to my iphone
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Syncing

I've got a problem - when my iphone and PC is connected to the same network, it takes a really long time to sync all my playlists!! Does anyone know why?

  • Newbie
  • I've got a problem - when my iphone and PC is connected to the same network, it takes a really long time to sync all my playlists!! Does anyone know why? 
  • alex24x7
  • Casual Listener
  • 455 Views
  • 2 replies
  • 0 likes
  • 455 Views
  • 2 replies
  • 0 likes

Deleted "Liked from Radio". How can I get it back??

Hi. I downloaded "Liked from Radio" playlist. Tried to create a new playlist with the same name and (of course) it doesnt work. How can I get this function back? I looked at the community forums and there is no guided solution. Is that ANOTHER spotif...

  • Casual Listener
  • Hi. I downloaded "Liked from Radio" playlist. Tried to create a new playlist with the same name and (of course) it doesnt work.   How can I get this function back? I looked at the community ...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

iPad Sync to Mac

Hi, I have Spotify Premium on my iPad 3 and on my MacBook Pro. I've downloaded some music onto my iPad (not my MacBook). How is it possible to Sync the iPad and the MacBook such that the music currently on the iPad is also available on the MacBook (n...

  • Casual Listener
  • Hi,   I have Spotify Premium on my iPad 3 and on my MacBook Pro. I've downloaded some music onto my iPad (not my MacBook).  How is it possible to Sync the iPad and the MacBook such that...
  • user-removed
  • Not applicable
  • 788 Views
  • 1 replies
  • 0 likes
  • 788 Views
  • 1 replies
  • 0 likes