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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45754 Views
  • 15 replies
  • 36 likes
  • 45754 Views
  • 15 replies
  • 36 likes

Premium account, but I still have to sync locally

I have Spotify Premium, and it works fine on my laptop. But whenever I want to listen to songs from my iPhone playlists (songs which are definitely in the catalogue), they're all greyed out unless I've synced everything with my computer. I tried to s...

  • Newbie
  • I have Spotify Premium, and it works fine on my laptop. But whenever I want to listen to songs from my iPhone playlists (songs which are definitely in the catalogue), they're all greyed out unless I'...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

The App hangs no matter what

I have just updated to the latest update for iOS on my iPhone, iPad and iPod touch. When running the program on any one ofthem the program just hangs and doesn't respond at all. I have tried and restart the device, killing the app in themultitasker a...

  • Casual Listener
  • I have just updated to the latest update for iOS on my iPhone, iPad and iPod touch.  When running the&...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Solved!! How do I get the new features for the ios app

Ok, so firstly I have a second generation ipod touch running IOS 4.1. I currently run the "normal" spotify app. Anyway to get access to the new features like crossfade I thought I should download the IOS4 specific app since i cannot upgrade the curre...

  • Casual Listener
  • Ok, so firstly I have a second generation ipod touch running IOS 4.1. I currently run the "normal" spotify app. Anyway to get access to the new features like crossfade I thought I should downloa...
  • spamdanuall
  • Casual Listener
  • 970 Views
  • 2 replies
  • 0 likes
  • 970 Views
  • 2 replies
  • 0 likes

Not enough memory to sync files to iphone

My iphone is full of music and all of my music is on my Spotify account on my pc. i want to use the songs i have on my phone through Spotify so i can keep adding to my new found Spotify playlist but can't sync because my memory is full (with the song...

  • Casual Listener
  • My iphone is full of music and all of my music is on my Spotify account on my pc.   i want to use the songs i have on my phone through Spotify so i can keep adding to my new found Spotify pl...
  • 784 Views
  • 0 replies
  • 0 likes
  • 784 Views
  • 0 replies
  • 0 likes

iphone purchase to spotify playlist

Can I make a purchase on my iphone and add that to the spotify playlist without going onto a desktop computer?

  • Music Fan
  • Can I make a purchase on my iphone and add that to the spotify playlist without going onto a desktop computer?
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Synch quality

Hi, I have Spotify on my iPhone 4S. Today i was listening to the last Slash album and choose to put it as a new playlist. While still on 3G i put the switch synch on, in the parameters i have the synch only in Wifi, so he will be download when i'm at...

  • Newbie
  • Hi,   I have Spotify on my iPhone 4S.   Today i was listening to the last Slash album and choose to put it as a new playlist.   While still on 3G i put the switch synch on,...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Does syncing local files duplicate files on IOS

Hi ho everyone,I am syncing my local mp3's on my iphone from within the Spotify App. Will this duplicate the mp3's thereby wasting space? Thanks

  • Newbie
  • Hi ho everyone, I am syncing my local mp3's on my iphone from within the Spotify App. Will this duplicate the mp3's thereby wasting space?   Thanks
  • tjb
  • Roadie
  • 519 Views
  • 3 replies
  • 0 likes
  • 519 Views
  • 3 replies
  • 0 likes

Replacement Iphone not showing as device

Until today, all was well with Spotify and my Iphone 4s. Today, the phone was replaced. I've set up everything as before, ensuring that the new phone are on same network etc, but the new phone is not showing up as a device. I've read a few forums wit...

  • Casual Listener
  • Until today, all was well with Spotify and my Iphone 4s. Today, the phone was replaced.  I've set up everything as before, ensuring that the new phone are on same  network etc, but the new ...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Solved!! Radio on Mobile Spotify App/ New Ipad App

First and foremost, We need a radio function on the Mobile app, I have been paying a monthly subscription hoping this would happen, and nothing. The Ipad needs a Spotify Ipad, along with ICS/Honeycomb tablets. Its only fair. Does anyone know whats go...

  • Newbie
  • First and foremost,   We need a radio function on the Mobile app, I have been paying a monthly subscription hoping this would happen, and nothing.   The Ipad needs a Spotify Ipad, along...
  • user-removed
  • Not applicable
  • 3275 Views
  • 7 replies
  • 9 likes
  • 3275 Views
  • 7 replies
  • 9 likes

Spotify keeps crashing while playing songs!

So i got premuim so that i could use spotify on my Ipod Touch 2g 4.2.1, with spotify for IOS4, on the go. Avarage it crashed after 1-4 songs, so i restored the ipod to speed it up a bit, and it did. Spotify now crashes after about 8 songs. I know why...

  • Casual Listener
  • So i got premuim so that i could use spotify on my Ipod Touch 2g 4.2.1, with spotify for IOS4, on the go. Avarage it crashed after 1-4 songs, so i restored the ipod to speed it up a bit, and it ...
  • sba027
  • Casual Listener
  • 2128 Views
  • 2 replies
  • 1 likes
  • 2128 Views
  • 2 replies
  • 1 likes

Solved!! The songs in my computer won't synchronize with the Iphone App'...

Hi everyone! I bought my Premium Spotify account yesterday and discovered today that the songs that are not available on Spotify but that I do have in my personal Itunes Library won't synchronize with the Iphone App'...I don't understand, I followed ...

  • Visitor
  • Hi everyone!   I bought my Premium Spotify account yesterday and discovered today that the songs that are not available on Spotify but that I do have in my personal Itunes Library won't sync...
  • MightyMsMoka
  • Regular
  • 5459 Views
  • 3 replies
  • 1 likes
  • 5459 Views
  • 3 replies
  • 1 likes

2 issues with the last update

Hello, I got a iPhone 4 and last Spotify update. Since that I miss some covers on specific tracks. The most important is that when my 3G connection is not good, the sound is getting lower and sometimes my headphone commands are not responding anymore...

  • Casual Listener
  • Hello,   I got a iPhone 4 and last Spotify update. Since that I miss some covers on specific tracks.   The most important is that when my 3G connection is not good, the sound is g...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

If I sync a playlist to my iPad...

...does it take up memory on my iPad? If so, how much and what's the advantage of this versus just syncing more music to the native Music app and skipping Spotify altogether? ...can I listen to it offline or do I have to be connected to Wi-Fi (withou...

  • Newbie
  • ...does it take up memory on my iPad? If so, how much and what's the advantage of this versus just syncing more music to the native Music app and skipping Spotify altogether? ...can I listen to it ...
  • MightyMsMoka
  • Regular
  • 776 Views
  • 1 replies
  • 0 likes
  • 776 Views
  • 1 replies
  • 0 likes

Syncing only songs Spotify doesn't have available

Hello, I'm sorry if this has been asked before, but I couldn't seem to find it anywhere. Ok, so here's my issue: I have a pretty large playlist (500+ songs) that acts as my go-to random music list. I own about half, if not more of those songs on my P...

  • Regular
  • Hello,   I'm sorry if this has been asked before, but I couldn't seem to find it anywhere.   Ok, so here's my issue: I have a pretty large playlist (500+ songs) that acts as my go-t...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Four Features Missing

1) Can't search within a playlist. Amazing that no one at spotify realizes this should be a requirement for all the mobile apps before any of them were released. Searching within a list is needed so if I decide I want to hear a specific song/artist t...

  • Roadie
  • 1) Can't search within a playlist. Amazing that no one at spotify realizes this should be a requirement for all the mobile apps before any of them were released. Searching within a list is needed so ...
  • Brent212
  • Roadie
  • 768 Views
  • 8 replies
  • 1 likes
  • 768 Views
  • 8 replies
  • 1 likes

Solved!! QUESTION on syncing and streaming.

When you sync a playlist, do the songs from that playlist stop streaming and play direct from your iOS or do they continue to stream until you go into offline mode? I am trying to maximize battery and minimize data. This is why I ask. Thank you

  • Regular
  • When you sync a playlist, do the songs from that playlist stop streaming and play direct from your iOS or do they continue to stream until you go into offline mode? I am trying to maximize batter...
  • David
  • Spotify Legend
  • 794 Views
  • 1 replies
  • 0 likes
  • 794 Views
  • 1 replies
  • 0 likes

Solved!! Offline playlist

Hi, Is this possible?: When i create an offline playlist in spotify en when it is synced on my ipad I want the music files to show up in the native iOs music app. Greetings

  • Newbie
  • Hi, Is this possible?: When i create an offline playlist in spotify en when it is synced on my ipad I want the music files to show up in the native iOs music app. Greetings
  • sexyaries11
  • Casual Listener
  • 716 Views
  • 2 replies
  • 0 likes
  • 716 Views
  • 2 replies
  • 0 likes

High Level Out from Dock Connector

I have a dock connector to RCA to my car stereo. Every app other than spotify works fine, no distortion. With Spotify there is bad distortion like the audio level is too high. Pandora, tunein radi, and songs on the ipod app play perfectly. I've tried...

  • Newbie
  • I have a dock connector to RCA to my car stereo. Every app other than spotify works fine, no distortion.   With Spotify there is bad distortion like the audio level is too high.  Pando...
  • 679 Views
  • 0 replies
  • 0 likes
  • 679 Views
  • 0 replies
  • 0 likes