Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
30724 Views
40 replies
9 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
95446 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
424732 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
293870 Views
60 replies
15 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Im sure many can agree with me that there isn’t a need to fix what isn’t broken. I’ve pretty much sorted my playlist this way for as long as I knew and I’m completely content with it, I don’t really understand the decision to completely remove it and...
Im sure many can agree with me that there isn’t a need to fix what isn’t broken. I’ve pretty much sorted my playlist this way for as long as I knew and I’m completely content with it, I don’t really ...
Spotify Legend
1161 Views
3 replies
2 likes
Hi, I have a really annoying problem when I want to listen to Spotify on Car Play. When I start Spotify on the Infotainment (after connecting the iPhone), it works but I cannot adjust the volume, sometimes I have to close the app on the phone and sta...
Hi, I have a really annoying problem when I want to listen to Spotify on Car Play. When I start Spotify on the Infotainment (after connecting the iPhone), it works but I cannot adjust the volu...
Spotify Legend
12104 Views
3 replies
0 likes
Plan: PremiumCountry: USA Device: iPhone 11 ProOperating System: iOS 14.4Vehicle: 2020 VolvoSpotify App: 8.6.12.1032 Hi all, Using Hey Spotify causes my vehicle to remain in an always on "listening/announcement" mode. When my phone is plugged into th...
Plan: Premium Country: USA Device: iPhone 11 Pro Operating System: iOS 14.4 Vehicle: 2020 Volvo Spotify App: 8.6.12.1032 Hi all, Using Hey Spotify causes my vehicle ...
Spotify Legend
8613 Views
11 replies
1 likes
PlanPremiumCountrySingaporeDeviceiPhone XOperating SystemiOS 14 My Question or IssueHow do I stop Spotify from constantly deleting my downloads on my iPhone? My only available connection is barely 1mbps so I have to download with my mobile data. Been...
Plan Premium Country Singapore Device iPhone X Operating System iOS 14 My Question or Issue How do I stop Spotify from constantly deleting my downloads on my iPhone? My only availabl...
Spotify Legend
3540 Views
5 replies
1 likes
Hey y’all, i’ve been using Spotify for 6 years now, and my canvas feature always toggled on, but never worked. I know they’re available for certain songs, but believe me i listen to all kind of music, never seen it. I tried to clear caches, uninstall...
Hey y’all, i’ve been using Spotify for 6 years now, and my canvas feature always toggled on, but never worked. I know they’re available for certain songs, but believe me i listen to all kind...
Community Legend
2087 Views
7 replies
1 likes
Hello all, I am unable to use the Spotify app when my VPN is enabled (I’m using NordVPN). It says “Couldn't Load Page” and no matter if I hit try again, it will not work until my VPN is disabled. I’m not sure why this is an issue, as I’m from the US,...
Hello all, I am unable to use the Spotify app when my VPN is enabled (I’m using NordVPN). It says “Couldn't Load Page” and no matter if I hit try again, it will not work until my VPN is disa...
Casual Listener
42288 Views
29 replies
18 likes
PlanFree/PremiumCountry Canada Device iPhone 7 latest IOS (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIm trying to watch JRE podcast and only the audio format is avail...
Plan Free/Premium Country Canada Device iPhone 7 latest IOS (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)...
Spotify Legend
348829 Views
48 replies
35 likes
PlanPremium Plan CountryUSA DeviceiPhone XROperating System iOS 13.6 My Question or IssueWhen I queue any songs/podcasts, the last thing I queued is not visible (and thus can't be removed from queue or reordered). A blank space is shown where the tit...
Plan Premium Plan Country USA Device iPhone XR Operating System iOS 13.6 My Question or Issue When I queue any songs/podcasts, the last thing I queued is not visible (an...
Spotify Legend
2326 Views
12 replies
0 likes
plan: Freecountry: United States DeviceiPhone SE 2020Operating SystemiOS 14.3 My Question or IssueThere is no loop / repeat button. I’ve seen multiple people use this feature but it never appears on my account.
plan: Free country: United States Device iPhone SE 2020 Operating System iOS 14.3 My Question or Issue There is no loop / repeat button. I’ve seen multiple people use this feat...
Spotify Star
586 Views
1 replies
0 likes
A way to create folders to contain playlists would be good. Similar to another idea I saw being able to break an overall theme i.e. summer into a number of smaller playlist for different occasions could make playlist better, less chance of playing so...
A way to create folders to contain playlists would be good. Similar to another idea I saw being able to break an overall theme i.e. summer into a number of smaller playlist for different occasions co...
Spotify Star
648 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 12 ProOperating SystemiOS 14.4 My Question or IssueMy home page on my iOS app is missing the home favorite section with my top 6 favorite tiles. This functionality was showing about 4 month ago but has been...
Plan Premium Country United States Device iPhone 12 Pro Operating System iOS 14.4 My Question or Issue My home page on my iOS app is missing the home favorite section with my top 6 f...
Spotify Legend
4252 Views
20 replies
0 likes
PlanFreeCountryUSADeviceiPhone SEOperating SystemiOS 14.4 My Question or IssueSpotify crashes while listening to music when phone screen is off or when on something other than the Spotify app itself(Safari, etc) I tried clean install(clear cache, off...
Plan Free Country USA Device iPhone SE Operating System iOS 14.4 My Question or Issue Spotify crashes while listening to music when phone screen is off or when on something other tha...
Spotify Legend
2157 Views
6 replies
0 likes
PlanPremiumCountryUSA DeviceAPPLE WATCH 6Operating SystemwatchOS 7.3.2 My Question or IssueApple Watch Spotify app will not stream to headphones
Plan Premium Country USA Device APPLE WATCH 6 Operating System watchOS 7.3.2 My Question or Issue Apple Watch Spotify app will not stream to headphones
Casual Listener
1218 Views
6 replies
0 likes
PlanPremiumCountryUK DeviceiPhone SEOperating SystemiOS 14.4 My Question or IssueFirst half of tracks in playlists are greyed out & 'unplayable' on my iphone app, but same playlists are playing fine on PC app (see screenshots below of same playlist I...
Plan Premium Country UK Device iPhone SE Operating System iOS 14.4 My Question or Issue First half of tracks in playlists are greyed out & 'unplayable' on my iphone app, ...
Spotify Legend
526 Views
2 replies
0 likes
Plan: PremiumCountry: USADevice: iPhone 7+Operating System: iOS 14.4.2 My Question or Issue After using apps like YouTube and Snapchat, when I boot up Spotify and try to play music, no audio comes out. The music indicator shows that it is playing mus...
Plan: Premium Country: USA Device: iPhone 7+ Operating System: iOS 14.4.2 My Question or Issue After using apps like YouTube and Snapchat, when I boot up Spot...
Spotify Legend
787 Views
1 replies
1 likes
PlanFreeCountryAustralia DeviceiPhone 8Operating SystemiOS 14.4 My Question or IssueAfter approximately 20 mins playing music, Spotify crashes. Once I reopen it, it keeps crashing during the 1st song.Things I already tried:- I made sure my iPhone is ...
Plan Free Country Australia Device iPhone 8 Operating System iOS 14.4 My Question or Issue After approximately 20 mins playing music, Spotify crashes. Once I reopen it, it ke...
Regular
5789 Views
7 replies
1 likes
PlanSpotify Family PremiumCountryPhilippinesDeviceiPhone XSOperating SystemiOS 14 My Question or IssueSince I made an account for Spotify Family, I realized that I didn’t have the lyrics feature. I tried all possible solutions like logging out and re...
Plan Spotify Family Premium Country Philippines Device iPhone XS Operating System iOS 14 My Question or Issue Since I made an account for Spotify Family, I realized that I didn’t hav...
Moderator
2420 Views
6 replies
1 likes
having some trouble since when i try and shuffle some of my newer playlists, it just plays 3 songs off of it then goes to shuffle other random songs not even in the playlist. this happened even if i deleted it and tried again with a new playlist. som...
having some trouble since when i try and shuffle some of my newer playlists, it just plays 3 songs off of it then goes to shuffle other random songs not even in the playlist. this happened even if i ...
Community Legend
381 Views
1 replies
0 likes
Not only for repeating songs, but particularly on newer iPhones that don’t have the home button anymore, it’s way easier to accidentally hit buttons (I.e. accidentally skip forward)... and in my case pulling down does nothing, you just see a picture ...
Not only for repeating songs, but particularly on newer iPhones that don’t have the home button anymore, it’s way easier to accidentally hit buttons (I.e. accidentally skip forward)... and i...
Moderator
574 Views
1 replies
0 likes
PlanPremiumCountryFrance DeviceApple TV 4K Operating SystemtvOS 14 My Question or Issuesince this day it's impossible to play more than 3 songs. I have reboot my Apple TV, uninstall and reinstall Spotify, but, the issue is still here, whatever the pl...
Plan Premium Country France Device Apple TV 4K Operating System tvOS 14 My Question or Issue since this day it's impossible to play more than 3 songs. I have...
Moderator
967 Views
3 replies
0 likes
