Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Regular
37348 Views
41 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
103005 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
431680 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
299278 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Since last week, the touch preview stopped working on albums, playlists and tracks. Isn't working on both iPad and iPhone with iOS 9.2.1 and Spotity: 4.9.0.833. It only works on my saved playlists, songs, albums and artists, but no on explore, so dis...
Since last week, the touch preview stopped working on albums, playlists and tracks. Isn't working on both iPad and iPhone with iOS 9.2.1 and Spotity: 4.9.0.833. It only w...
Spotify Star
8467 Views
8 replies
3 likes
Hey folks, Spotify here! Just a quick post to let you know we’re in the process of removing Touch Preview, the feature on the iOS app that gives you a sneak peek of a playlist, song, album, or artist before you hit play. We’ve taken this decision as ...
Hey folks, Spotify here! Just a quick post to let you know we’re in the process of removing Touch Preview, the feature on the iOS app that gives you a sneak peek of a playlist, song, ...
Spotify Star
152273 Views
428 replies
10 likes
PlanPremiumCountry DeviceiPhone 8 My Question or Issue Please bring back the touch preview feature. Removing it was a huge mistake and only makes me more hesitant to ever update the app for fear of finding out what new way you’ve made my favorite app...
Plan Premium Country Device iPhone 8 My Question or Issue Please bring back the touch preview feature. Removing it was a huge mistake and only makes me more hesi...
Spotify Star
3224 Views
4 replies
14 likes
I'm on version 8.4.16.483 which was just pushed out today and besides some minor ui tweaks, it appears that the touch preview feature has been removed. Which is a shame, because it was one of my most used features in music discovery, and one of the e...
I'm on version 8.4.16.483 which was just pushed out today and besides some minor ui tweaks, it appears that the touch preview feature has been removed. Which is a shame, because it was one of my most...
Spotify Star
33510 Views
36 replies
181 likes
Hello how can i solve that problem?Thank you bery much
Hello how can i solve that problem? Thank you bery much
Spotify Star
1565 Views
3 replies
0 likes
Yesterday, I noticed that I couldn't see my playlists or play songs from albums in any order? Is this a new update? Because in order to play in any order, it says I need premium. It's very inconvenient and it only occurred recently. I've deleted the ...
Yesterday, I noticed that I couldn't see my playlists or play songs from albums in any order? Is this a new update? Because in order to play in any order, it says I need premium. It's very inconvenie...
Newbie
1496 Views
3 replies
0 likes
Whenever I ask siri to play a Spotify playlist, it just plays whatever I last had playing. I've tried shortcuts using urls too, but it ignores the name of the playlist and just keeps playing whatever was playing before.
Whenever I ask siri to play a Spotify playlist, it just plays whatever I last had playing. I've tried shortcuts using urls too, but it ignores the name of the playlist and just keeps playing whatever...
Moderator
1459 Views
2 replies
0 likes
This is more of a recent issue within the last few months but my audio from Spotify will cut out periodically when played through Bluetooth in my 2015 Honda civic EX. Things of note: -only Spotify experiences this issue, Apple Music, YouTube and ever...
This is more of a recent issue within the last few months but my audio from Spotify will cut out periodically when played through Bluetooth in my 2015 Honda civic EX. Things of note: -only Spotif...
Newbie
1324 Views
3 replies
2 likes
PlanPremiumCountryCanadaDeviceiPhone 15Operating SystemiOS 18.3.2 My Question or IssueI listen to podcasts on external apps and when I open Spotify, without playing anything, the audio from the other apps immediately shuts off. This wasn't an issue o...
Plan Premium Country Canada Device iPhone 15 Operating System iOS 18.3.2 My Question or Issue I listen to podcasts on external apps and when I open Spotify, without playing anything,...
Spotify Star
992 Views
3 replies
1 likes
Please allow us to go back to the previous version of the Playlist display. On my Iphone 14 Max I can only see two songs on the playlist. Prior to the update I could see about ten songs. This new one is aweful!
Please allow us to go back to the previous version of the Playlist display. On my Iphone 14 Max I can only see two songs on the playlist. Prior to the update I could see about ten songs.&...
Spotify Star
387 Views
1 replies
0 likes
Plan Free/Premium Country - Australia Device iPhone 15 & iPad Pro 11 inch 4th gen Operating System IOS 18.4.1 My Question or Issue I have many devices, Windows surface, televisions etc. I also have an iPhone 15 that’s my main device and an iPad 11 4t...
Plan Free/Premium Country - Australia Device iPhone 15 & iPad Pro 11 inch 4th gen Operating System IOS 18.4.1 My Question or Issue I have many devices, Windows surface, televisions et...
Casual Listener
9218 Views
20 replies
1 likes
Plan Premium Country Germany Device IPhone 14 Pro Max Operating System IOS 26 Developer Beta App Version 9.0.50.511 My Question or Issue When I go to the category „Discover something new“ and then click on „Music for me“ everything is normal but afte...
Plan Premium Country Germany Device IPhone 14 Pro Max Operating System IOS 26 Developer Beta App Version 9.0.50.511 My Question or Issue When I go to the categ...
Casual Listener
4023 Views
9 replies
1 likes
For no reason ALL the devices that USED to be available under the "download to other devices" menu are now GONE. Just one line of pixels from a random device is visible (this might be a device that's not even online!) .. if you tap precisely, you can...
For no reason ALL the devices that USED to be available under the "download to other devices" menu are now GONE. Just one line of pixels from a random device is visible (this might be a device that's...
Regular
953 Views
4 replies
0 likes
PlanPremiumCountryBelgiumDeviceiPhone 11 ProOperating SystemiOS17.4.1 My Question or IssuePlaying music pauses every time when I lock my screen or when I switch to Home Screen or another app.
Plan Premium Country Belgium Device iPhone 11 Pro Operating System iOS17.4.1 My Question or Issue Playing music pauses every time when I lock my screen or when I switch to Home Scree...
Visitor
8523 Views
19 replies
0 likes
After the Update, there were changes. I noticed that all my "Liked Songs" in my Library were grouped into a folder. Fine, cool, whatever! That sucks as it is another motion versus going to your Library and having your "Liked Songs" in your Library ON...
After the Update, there were changes. I noticed that all my "Liked Songs" in my Library were grouped into a folder. Fine, cool, whatever! That sucks as it is another motion versus going to your Libra...
Newbie
2272 Views
2 replies
4 likes
PlanFreeCountryUSA DeviceiPhone Operating SystemiOs My Question or IssueMy Question or IssueSpotify has always played songs when I search for a specific song. Now it won’t. I search for a song. Spotify pulls up the song, but plays something different...
Plan Free Country USA Device iPhone Operating System iOs My Question or Issue My Question or Issue Spotify has always played songs when I search for a specific s...
Moderator
738 Views
2 replies
0 likes
Hi, When I look at my Library (my Library, not online Search) and select Artist. Then if select any Artist, say Bob Dylan. I have 30+ Dylan albums in my library. Say I want to listen to the album 'World Gone Wrong'. Currently (iPhone), when I go to L...
Hi, When I look at my Library (my Library, not online Search) and select Artist. Then if select any Artist, say Bob Dylan. I have 30+ Dylan albums in my library. Say I want to listen to the album 'Wo...
Newbie
7596 Views
8 replies
5 likes
despite all my effort i cannot get my local files to work anymore. i have the songs in the spotify folder in my files just for them to not be there on the app. i’ve tried turning on and off my local files, reinstalling, changing the file extension fr...
despite all my effort i cannot get my local files to work anymore. i have the songs in the spotify folder in my files just for them to not be there on the app. i’ve tried turning on and off my local ...
Newbie
1504 Views
5 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 11 ProOperating SystemiOS most up-to-date My Question or IssueHello, I use (well, used to as of this post) two of Spotify's widgets on my iPhone 11 pro: the small 1x1 on lock screen, and the large 2x4 on home screen....
Plan Premium Country USA Device iPhone 11 Pro Operating System iOS most up-to-date My Question or Issue Hello, I use (well, used to as of this post) two of Spotify's widgets...
Gig Goer
3128 Views
2 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
334 Views
1 replies
0 likes
