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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49937 Views
  • 15 replies
  • 36 likes
  • 49937 Views
  • 15 replies
  • 36 likes

Change- Can’t “Like” In Now-Playing Bar

iOS 10, premium, USAQuestion- I think Spotify just changed the “Now Playing” bar in iOS? Is it no longer possible to “Like” a song in the now playing bar? The thumbnail image of the track is now where the “Like” heart used to be- if that’s not possib...

  • Visitor
  •   iOS 10, premium, USA Question- I think Spotify just changed the “Now Playing” bar in iOS?  Is it no longer possible to “Like” a song in the now playing bar? The thumbnail image of the ...
  • Loxer
  • Community Legend
  • 697 Views
  • 2 replies
  • 0 likes
  • 697 Views
  • 2 replies
  • 0 likes

App freezes when starting streaming via Sonos/Chromecast

PlanPremiumCountryGermany DeviceiPhone 8Operating SystemiOS 13.2.3 My Question or IssueWhen starting to stream via Sonos or Chromecast the app freezes. Nothing could be changed or controlled. Closing the app completely doesn't help either. When stopp...

  • Newbie
  •   Plan Premium Country Germany  Device iPhone 8 Operating System iOS 13.2.3   My Question or Issue When starting to stream via Sonos or Chromecast the app freezes. Nothing c...
  • 394 Views
  • 0 replies
  • 0 likes
  • 394 Views
  • 0 replies
  • 0 likes

How to remove tracks from saved album

PlanPremiumDevice(iPhone 6, iPad Pro)Operating System(iOS 12) My Question or IssueRecently, Spotify removed the tick icon and introduced the heart icon instead for all iOS versions. Since that version, it is not possible anymore to remove single trac...

  • Visitor
  • Plan Premium Device (iPhone 6, iPad Pro) Operating System (iOS 12)   My Question or Issue Recently, Spotify removed the tick icon and introduced the heart icon instead for all iOS versio...
  • Trapjackson
  • Regular
  • 13689 Views
  • 29 replies
  • 21 likes
  • 13689 Views
  • 29 replies
  • 21 likes

Problems with Onkyo NR-616

PlanPremiumCountryUkOnkyo NR 616iPhone 6Operating SystemAfter iPhone update I have recurrent problems with Spotify Connect on my Onkyo NR616 It plays fine. But then goes silent. Volume control works but no sound plays. Phone shows music as playing. A...

  • Newbie
  • Plan Premium Country Uk Onkyo NR 616 iPhone 6 Operating System After iPhone update I have recurrent problems with Spotify Connect on my Onkyo NR616 It plays fine. But then goes silent. Volume ...
  • 350 Views
  • 0 replies
  • 0 likes
  • 350 Views
  • 0 replies
  • 0 likes

Can't see the tracklist for any artist

So I have an iPhone XS Max, and for some reason, I can't see the tracklist for any album or playlist. There's just the "Featuring" list and that's it. Everything is fine on other devices, like my iPad, so I thought there was something wrong with my p...

  • Casual Listener
  • So I have an iPhone XS Max, and for some reason, I can't see the tracklist for any album or playlist. There's just the "Featuring" list and that's it. Everything is fine on other devices, like my iPa...
  • katastr0
  • Casual Listener
  • 1675 Views
  • 5 replies
  • 1 likes
  • 1675 Views
  • 5 replies
  • 1 likes

Premium works but not showing on iPhone

Hi, I have recently bought a family premium, through PC I have add others and the premium on their phones and on my Mac works fine. But when I try to open it on my iPhone SE it still shows that I have spotify FREE. Could you help me please? PlanFamil...

  • Casual Listener
  • Hi,  I have recently bought a family premium, through PC I have add others and the premium on their phones and on my Mac works fine. But when I try to open it on my iPhone SE it still shows tha...
  • Bittencourt
  • Spotify Star
  • 514 Views
  • 3 replies
  • 1 likes
  • 514 Views
  • 3 replies
  • 1 likes

Solved!! Layout

PlanPremiumCountryBrasilOperating System(iOS 13.) My Question or IssueSeria interesse que houve a opção de definir quais abas devem aparecer. Não são todos que gostam de ouvir podcast. Um outro exemplo, são as abas: “playlist, artista, álbuns”, dever...

  • Visitor
  • Plan Premium Country Brasil Operating System (iOS 13.)   My Question or Issue Seria interesse que houve a opção de definir quais abas devem aparecer. Não são todos que gostam de ouvir ...
  • Brunelicia
  • Community Legend
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Adjusting music quality while using Spotify Connect to a digital amp

PlanPremiumCountryCanadADevice(iPhone 7)/iPadOperating System(iOS 13) My Question or IssueI wanted to check what quality of music I am streaming at when casting to my nadc338 digital amp via Spotify Connect. When I listen through my iPhone I can see ...

  • Visitor
  • Plan Premium Country CanadA Device (iPhone 7)/iPad Operating System (iOS 13)   My Question or Issue I wanted to check what quality of music I am streaming at when casting to my nadc338...
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

Phone Volume set to max when using desktop application

DeviceiPhone Xs / iPhone 10s Operating SystemiOS 12.4.1Windows 10 Enterprise Version 1803 My Question or IssueSometimes (not always) when im done playing music with spotify on my phone and switch to spotify on my desktop it will turn the volume on my...

  • Newbie
  • Device iPhone Xs / iPhone 10s   Operating System iOS 12.4.1 Windows 10 Enterprise Version 1803   My Question or Issue Sometimes (not always) when im done playing music with spotify ...
  • wenzi0615
  • Casual Listener
  • 828 Views
  • 1 replies
  • 1 likes
  • 828 Views
  • 1 replies
  • 1 likes

Shared Queue is not available on my iPhone SE

Plan: PremiumCountry: UKDevice: iPhone SEOperating System: iOS 13.2.2 The shared queue option is not available on my iPhone SE. My friends that have the OnePlus phone can start a shared queue from their phones (they have premium too) and can connect ...

  • Casual Listener
  • Plan: Premium Country: UK Device: iPhone SE Operating System: iOS 13.2.2   The shared queue option is not available on my iPhone SE. My friends that have the OnePlus phone can sta...
  • AeroZ
  • Composer
  • 878 Views
  • 3 replies
  • 0 likes
  • 878 Views
  • 3 replies
  • 0 likes

Offline playlists & albums won't load with a sketchy network connection

PlanPremiumCountryFRDeviceiphone 11 pro maxOperating Systemios 13.2.3 My Question or IssueHi, I have some offline playlists and albums. No problem with them as such, they are properly downloaded: if my iphone is in airplane mode, or if I set spotify ...

  • Regular
  • Plan Premium Country FR Device iphone 11 pro max Operating System ios 13.2.3   My Question or Issue Hi,   I have some offline playlists and albums. No problem with them as such,...
  • Loxer
  • Community Legend
  • 674 Views
  • 1 replies
  • 2 likes
  • 674 Views
  • 1 replies
  • 2 likes

The “+save” button has disappeared

PlanPremiumCountryUSA DeviceiPhone 6Operating SystemiOS 10 My Question or IssueThe +save button has disappeared from the app on my iPhone. I have uninstalled and reinstalled the app. I have logged out and logged back in. None of it has worked. I only...

  • Newbie
  • Plan Premium Country USA     Device iPhone 6 Operating System iOS 10   My Question or Issue The +save button has disappeared from the app on my iPhone. I have uninstalled a...
  • Tubakien
  • Casual Listener
  • 4214 Views
  • 3 replies
  • 0 likes
  • 4214 Views
  • 3 replies
  • 0 likes

Podcasts Won't play or Download

PlanPremiumCountryUSADevice(iPhone 7)Operating System(iOS 12.3.1) My Question or IssueI cannot stream any podcasts via mobile. The play bar flashes briefly, but then acts as though I never hit play. I cannot download any podcasts either. This issue b...

  • Newbie
  •   Plan Premium Country USA Device (iPhone 7) Operating System (iOS 12.3.1)   My Question or Issue I cannot stream any podcasts via mobile. The play bar flashes briefly, but then ...
  • ralvarezl
  • Visitor
  • 1519 Views
  • 1 replies
  • 3 likes
  • 1519 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution Clear Queue??

Somehow my entire song library was added to my queue and I really need a way to clear it. I know how this may be done on PC/Mac but how do I do it on my iOS? Playing a different context/playlist does not work.

  • Newbie
  • Somehow my entire song library was added to my queue and I really need a way to clear it. I know how this may be done on PC/Mac but how do I do it on my iOS? Playing a different context/playlist does...
  • Guido
  • Spotify Legend
  • 635661 Views
  • 113 replies
  • 19 likes
  • 635661 Views
  • 113 replies
  • 19 likes

Problemas de reproducción de archivos locales iPhone 11

PlanPremiumCountryMéxicoDeviceiPhone 11Operating SystemiOS 113.2.3 My Question or IssueNo se sincronizan los archivos locales a mi iPhone 11, pero en mi iPad si lo están, nunca antes había tenido este problema con otros dispositivos android, por lo q...

  • Visitor
  • Plan Premium Country México Device iPhone 11 Operating System iOS 113.2.3   My Question or Issue No se sincronizan los archivos locales a mi iPhone 11, pero en mi iPad si lo están, nun...
  • 651 Views
  • 0 replies
  • 0 likes
  • iphone 11
  • 651 Views
  • 0 replies
  • 0 likes

Queue repeats tracks!

Plan : PremiumFree/PremiumCountry: UK Device: Apple iMac Air(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: iOS(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I have noticed that when I create a queue that usually a...

  • Casual Listener
  • Plan : Premium Free/Premium Country: UK   Device: Apple iMac Air (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System: iOS (iOS 10, Android Oreo, Windows 10,etc.) &n...
  • Loxer
  • Community Legend
  • 853 Views
  • 3 replies
  • 0 likes
  • ios player
  • 853 Views
  • 3 replies
  • 0 likes

Downgrade the Ios application

PlanPremiumCountryTurkeyDevice(iPhone 6)Operating System(iOS 12.4.3) My Question or IssueHello Spotify has been automatically upgraded on my mobile. But I didn’t really like it. Is it possible to upgrade it I want to use the older version was way mor...

  • Casual Listener
  •   Plan Premium Country Turkey Device (iPhone 6) Operating System (iOS 12.4.3)   My Question or Issue Hello Spotify has been automatically upgraded on my mobile. But I didn’t real...
  • AeroZ
  • Composer
  • 645 Views
  • 1 replies
  • 0 likes
  • 645 Views
  • 1 replies
  • 0 likes

Local files suddenly unplayable on iPhone

Local files are a huge headache for me and this has been an ongoing issue for over a year. I have followed every guide on how to sync and play my Local Files on my iPhone, and it has worked once but now it appears that the songs from my Local Files h...

  • Newbie
  • Local files are a huge headache for me and this has been an ongoing issue for over a year. I have followed every guide on how to sync and play my Local Files on my iPhone, and it has worked once but ...
  • 462 Views
  • 0 replies
  • 1 likes
  • 462 Views
  • 0 replies
  • 1 likes

shuffle all songs from artist I follow

why is there no way to just play songs in a shuffle like way of all the artist I follow up. please add this feature. People have been asking about it for years it looks on various boards and the response seems to be wait for an up vote. Why dont your...

  • Casual Listener
  • why is there no way to  just play songs in a shuffle like way of all the artist I follow up.  please add this feature.     People have been asking about it for years it loo...
  • 306 Views
  • 0 replies
  • 2 likes
  • 306 Views
  • 0 replies
  • 2 likes