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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • snoMell
  • Casual Listener
  • 35521 Views
  • 14 replies
  • 36 likes
  • 35521 Views
  • 14 replies
  • 36 likes

Siri integration is broken

PlanPremiumCountryAustraliaDeviceiPhone 11 ProOperating SystemiOS 13.1.3App version8.5.27.1156 My Question or IssueI can no longer ask Siri to play a playlist — this has stopped working only in the last week or so. I used to be able to say "Play my B...

  • Visitor
  • Plan Premium Country Australia Device iPhone 11 Pro Operating System iOS 13.1.3 App version 8.5.27.1156   My Question or Issue I can no longer ask Siri to play a playlist — this has ...
  • 1342 Views
  • 0 replies
  • 2 likes
  • 1342 Views
  • 0 replies
  • 2 likes

Link preview says "Whoops!"

Our track has been live on Spotify for 13 hours. However, the link preview when pasting the track to the song, on any platform, is not the default image and song title, but just a "Whoops!" withouth an image - the link preview you get when you try to...

  • Newbie
  • Our track has been live on Spotify for 13 hours. However, the link preview when pasting the track to the song, on any platform, is not the default image and song title, but just a "Whoops!" withouth ...
  • OneByBoo
  • Roadie
  • 818 Views
  • 1 replies
  • 0 likes
  • 818 Views
  • 1 replies
  • 0 likes

some local files play on PC but don't appear on mobile.

-I have local files on my PC.-They are all .mp3-The files are in a folder designated as a local files source-They appear in local files on my PC-I create playlists with them and click "download" on my PC-On the PC they appear in the playlists and pla...

  • Casual Listener
  • -I have local files on my PC. -They are all .mp3 -The files are in a folder designated as a local files source -They appear in local files on my PC -I create playlists with them and click "downlo...
  • OneByBoo
  • Roadie
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Issue with BMW cars and shuffle

PlanPremiumCountrySwedenDeviceIpod TouchOperating SystemIos 13 My Question or IssueHey i have had this issue for quite some time on the Ipod and BMW cars, i am not sure if this is so easly fixed or not but i have noticed this issue on my BMW MY19 i3s...

  • Newbie
  • Plan Premium Country Sweden Device Ipod Touch Operating System Ios 13   My Question or Issue Hey i have had this issue for quite some time on the Ipod and BMW cars, i am not sure if th...
  • 1829 Views
  • 0 replies
  • 1 likes
  • 1829 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify App disappearing BMW

PlanPremiumCountryUK Device(iPhone XS Mac)Operating System(iOS 12.3.1) My Question or IssueI’ve been using Spotify through Bluetooth and the app was showing in the Multimedia menu, now it’s disappeared completely and I’ve got no idea how to bring it ...

  • Casual Listener
  •  Plan Premium Country UK   Device (iPhone XS Mac) Operating System (iOS 12.3.1)   My Question or Issue I’ve been using Spotify through Bluetooth and the app was showing in t...
  • deepshah
  • Casual Listener
  • 6342 Views
  • 5 replies
  • 1 likes
  • BMW
    iDrive
    iOS
  • 6342 Views
  • 5 replies
  • 1 likes

Waze with / without Spotify

PlanPremiumCountryUSDeviceiPhone xrOperating SystemiOS 13.1.2My Question or IssueWhen I enter the car, the phone connects automatically with Bluetooth and starts playing spotify when it works fine. Then it asks if I want to use waze and no problems t...

  • Casual Listener
  •   Plan Premium Country US Device iPhone xr Operating System iOS 13.1.2 My Question or Issue When I enter the car, the phone connects automatically with Bluetooth and starts playing spo...
  • Loxer
  • Community Legend
  • 2330 Views
  • 6 replies
  • 0 likes
  • 2330 Views
  • 6 replies
  • 0 likes

I can’t swipe to queue while text filtering in my playlists

PlanPremiumCountryUSADevice(iPhone Operating System(iOS 12.2) My Question or IssueHi all, Been having a very specific but tiresome issue with swipe to queue while filtering my own playlists. It seems that when I pull up a spotify playlist (e.g. Disco...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 😎 Operating System (iOS 12.2)   My Question or Issue Hi all,   Been having a very specific but tiresome issue with swipe to queue while ...
  • linerider99
  • Newbie
  • 1356 Views
  • 1 replies
  • 3 likes
  • filter
    filtering
    iOS
    Playlists
    Search
    swipe to queue
  • 1356 Views
  • 1 replies
  • 3 likes

Bluetooth cracking

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue why does my bluetooth crack when using Spotify it has only started doing this? The bass has ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • keldav
  • Casual Listener
  • 1137 Views
  • 2 replies
  • 0 likes
  • 1137 Views
  • 2 replies
  • 0 likes

last.fm scrobbling not working on iOS spotify ( I have tried everything!)

Scrobbles work on spotify on my computer, but not on my phone. I am using an iPhone 6s. Spotify is updated. I am a Spotify Premium user. I have tried the following steps already:-force restarted spotify app multiple times-restarted phone multiple tim...

  • Visitor
  • Scrobbles work on spotify on my computer, but not on my phone. I am using an iPhone 6s. Spotify is updated. I am a Spotify Premium user. I have tried the following steps already: -force restarted ...
  • Bethany_Dawn
  • Community Legend
  • 832 Views
  • 1 replies
  • 0 likes
  • 832 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify can’t connect on iPad 1st

Hi! A few days ago the Spotify app stopped working on my iPad 1st. It keeps trying to connect ... I'm using the latest version compatible with iOS 5.1.1. Help?thanks!

  • Regular
  • Hi! A few days ago the Spotify app stopped working on my iPad 1st. It keeps trying to connect ... I'm using the latest version compatible with iOS 5.1.1.   Help? thanks!
  • saxenko
  • Visitor
  • 16281 Views
  • 70 replies
  • 8 likes
  • 16281 Views
  • 70 replies
  • 8 likes

Iphone cant detect wifi speaker

PlanFree/PremiumCountry Device(iPhone 8 plus My Question or Issuei cant detect or see our wifi speakers in the house. Works on other clients, but my phone facing issues.Everything up to date. Speaker restarted, iphone restarted.

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8 plus   My Question or Issue i cant detect or see our wifi speakers in the house. Works on other clients, but my phone facing issues. Ev...
  • 476 Views
  • 0 replies
  • 0 likes
  • 476 Views
  • 0 replies
  • 0 likes

how do you put album cover in playlist (photo attached)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuephoto: https://imgur.com/a/F2ZRv3M

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue photo:&...
  • Loxer
  • Community Legend
  • 704 Views
  • 1 replies
  • 0 likes
  • 704 Views
  • 1 replies
  • 0 likes

Spotify is not displaying song's info on my car audio display

Plan: PremiumCountry: IndonesiaDevice: iPhone XOperating System: iOS 13.1.3 Spotify no longer displays anything in my Car Audio. It's just a blank, black screen without song's detail (album, title, etc). The Audio Head unit control still work (next, ...

  • Casual Listener
  • Plan: Premium Country: Indonesia Device: iPhone X Operating System: iOS 13.1.3   Spotify no longer displays anything in my Car Audio. It's just a blank, black screen without song's detail (...
  • reimonandisuwa
  • Casual Listener
  • 1704 Views
  • 1 replies
  • 0 likes
  • 1704 Views
  • 1 replies
  • 0 likes

Spotify app for ipod 2 gen

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Incassoman
  • Casual Listener
  • 922 Views
  • 2 replies
  • 0 likes
  • 922 Views
  • 2 replies
  • 0 likes

Podcast does not play on iPhone!

Hey! One of my favorite podcast does not play on my iPhone. It stays stuck on 0. The podcast is called On purpose with Jay Shetty. I tried playing other podcasts and had no problem. I've restarted my phone and I also uninstalled and reinstalled the a...

  • Newbie
  • Hey! One of my favorite podcast does not play on my iPhone. It stays stuck on 0. The podcast is called On purpose with Jay Shetty. I tried playing other podcasts and had no problem. I've restarted my...
  • Summs72
  • Visitor
  • 588 Views
  • 2 replies
  • 2 likes
  • 588 Views
  • 2 replies
  • 2 likes

Voice Control

PlanPremiumCountryEnglandDeviceiphone 8Operating SystemiOS 13.1.3 My Question or IssueWhen I plug in headphones that have a mic on them to my device, Spotify voice control does various things without being asked too. It will stop songs, skip songs, s...

  • Visitor
  • Plan Premium Country England Device iphone 8 Operating System iOS 13.1.3   My Question or Issue When I plug in headphones that have a mic on them to my device, Spotify voice control do...
  • Loxer
  • Community Legend
  • 868 Views
  • 1 replies
  • 0 likes
  • 868 Views
  • 1 replies
  • 0 likes

Like Button on Lock Screen

PlanPremiumDeviceiPhoneMy Question or IssueI didn't realize that there was a "like" button for the lock screen until my most recent app update. The "like" button only shows up during Spotify created playlists, it doesn't show up when I am playing a p...

  • Newbie
  •   Plan Premium Device iPhone My Question or Issue I didn't realize that there was a "like" button for the lock screen until my most recent app update.  The "like" button only shows u...
  • 478 Views
  • 0 replies
  • 0 likes
  • 478 Views
  • 0 replies
  • 0 likes

Certain artist profiles on the Your Library page only display a set amount of songs

Certain artist profiles only show me a set of songs, not the entire profile. Also, when I click these profiles, the page is already scrolled up and covers the artist picture and information. PlanPremiumCountryUSA Device(iphone 8 ply)Operating System(...

  • Visitor
  • Certain artist profiles only show me a set of songs, not the entire profile. Also, when I click these profiles, the page is already scrolled up and covers the artist picture and information.  P...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Genius Lyrics App

Device(iPhone 8 plus)Operating System(iOS 13.1.2) Hi I’d like to know if you guys are going to do the “What’s playing?” notification on the Genius Lyrics app for iosI really loved that feature on my old android phone but it saddens me that ios doesn’...

  • Newbie
  • Device (iPhone 8 plus) Operating System (iOS 13.1.2)   Hi I’d like to know if you guys are going to do the “What’s playing?” notification on the Genius Lyrics app for ios I really loved th...
  • Loxer
  • Community Legend
  • 893 Views
  • 1 replies
  • 0 likes
  • 893 Views
  • 1 replies
  • 0 likes

Daily Mixes Not Shuffling/Several Same Playlists

PlanPremiumCountryUSA DeviceiPhone 7 Plus Operating SystemiOS 13 My Question or IssueDaily mixes are supposed to change daily... right? Mine haven't in over a week. And I have several playlists of all the same music. Tried the uninstall/reinstall. No...

  • Newbie
  •   Plan Premium Country USA   Device iPhone 7 Plus  Operating System iOS 13   My Question or Issue Daily mixes are supposed to change daily... right? Mine haven't in ov...
  • Loxer
  • Community Legend
  • 724 Views
  • 1 replies
  • 0 likes
  • 724 Views
  • 1 replies
  • 0 likes