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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 43371 Views
  • 15 replies
  • 36 likes
  • 43371 Views
  • 15 replies
  • 36 likes

Download songs on iPhone

HelloWhy doesn’t the Download button appear anymore? In the past there has always been this download button (+), but now it disappears. I tried to add songs to my own playlist and try to download by using the switch-on button, it downloaded my songs,...

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  • Newbie
  • Hello Why doesn’t the Download button appear anymore? In the past there has always been this download button (+), but now it disappears. I tried to add songs to my own playlist and try to download b...
  • Loxer
  • Community Legend
  • 4871 Views
  • 1 replies
  • 0 likes
  • 4871 Views
  • 1 replies
  • 0 likes

Explicit songs gone

so i was listening to my eminem playlist as usual and i noticed that a song didnt even show up in my playlist , the explicit version of “love you more” is no where to be seen , the only version i can find of it now is the censored version , help ?? W...

  • Casual Listener
  • so i was listening to my eminem playlist as usual and i noticed that a song didnt even show up in my playlist , the explicit version of “love you more” is no where to be seen , the only version i can...
  • Loxer
  • Community Legend
  • 794 Views
  • 1 replies
  • 1 likes
  • 794 Views
  • 1 replies
  • 1 likes

Spotify iOS SDK Player API

I have developed an iOS music app in which integrated Spotify iOS SDK . Every thing is working fine but the problem is when I have to play a specific song from a playlist by clicking on that song I am unable to do that and song doesn't play, even I c...

  • Casual Listener
  • I have developed an iOS music app in which integrated Spotify iOS SDK . Every thing is working fine but the problem is when I have to play a specific song from a playlist by clicking on that song I a...
  • Loxer
  • Community Legend
  • 682 Views
  • 1 replies
  • 0 likes
  • 682 Views
  • 1 replies
  • 0 likes

Missing songs from Playlists

PlanPremiumCountryAustralia DeviceiPhone xOperating SystemiOS 12.2 My Question or IssueOn my Macbook I have a Spotify playlist with 686 songs. On my iPhone the playlist title shows 686 songs but there are only 5 songs in the playlist (can't see the o...

  • Newbie
  •   Plan Premium Country Australia  Device iPhone x Operating System iOS 12.2   My Question or Issue On my Macbook I have a Spotify playlist with 686 songs. On my iPhone the p...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

New Spotify Update (8.5.2)

I opened up Spotify this morning to find.. well... no home screen. It’s just the search tab, the library tab, and the premium info tab at the bottom now. Don’t know if this is my phone (it’s an iPhone 6s, and I’ve never had problems with Spotify befo...

  • Newbie
  • I opened up Spotify this morning to find.. well... no home screen. It’s just the search tab, the library tab, and the premium info tab at the bottom now. Don’t know if this is my phone (it’s an iPhon...
  • Ethan_Moore004
  • Composer
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

Shuffle artist doesn’t stick to the same artist

PlanPremiumCountryGermanyDeviceiPhone 7Operating SystemiOS 12.2 My Question or IssueI was trying to shuffle with one specific artist (Marteria) this morning as I often do. Instead of working like normal, it would either play one marteria song and swi...

  • Newbie
  • Plan Premium Country Germany Device iPhone 7 Operating System iOS 12.2   My Question or Issue I was trying to shuffle with one specific artist (Marteria) this morning as I often do. In...
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

Shuffle play for Discover Weekly.

After application an update I no longer have the option to turn off shuffle play for Discover Weekly. Please return this feature. Thank you.

  • Newbie
  • After application an update I no longer have the option to turn off shuffle play for Discover Weekly. Please return this feature. Thank you.  
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Force re-connect to a foreign device

I'm on an iPhone 6 and pay for Premium service. When streaming music I typically can listen for 30 -45 mins and then my music turns off while the app stays open. When I try to play my music again by hitting the play button, the app will mysteriously ...

  • Casual Listener
  • I'm on an iPhone 6 and pay for Premium service. When streaming music I typically can listen for 30 -45 mins and then my music turns off while the app stays open. When I try to play my music again by ...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Spotify playing when turning screen off

PlanFamilyCountryUkDeviceiPhone XOperating SystemIos 12.2 My Question or IssueMy phone continues playing the last played playlist after I have stopped the music (either manually pausing or after disconnecting from my car Bluetooth) when I lock or eve...

  • Newbie
  •   Plan Family Country Uk Device iPhone X Operating System Ios 12.2   My Question or Issue My phone continues playing the last played playlist after I have stopped the music (eith...
  • 466 Views
  • 0 replies
  • 1 likes
  • 466 Views
  • 0 replies
  • 1 likes

Trouble accessing saved content when poor internet connection

PlanPremiumCountryPolandDeviceiphone 6sOperating Systemios 12.1 My Question or IssueSince an update or two app started to behave weirdly when my phone happen to have very poor internet connection (so when you can see LTE or 3G on the notification bar...

  • Casual Listener
  • Plan Premium Country Poland Device iphone 6s Operating System ios 12.1   My Question or Issue Since an update or two app started to behave weirdly when my phone happen to have very poo...
  • navigation_jack
  • Newbie
  • 401 Views
  • 1 replies
  • 6 likes
  • 401 Views
  • 1 replies
  • 6 likes

Music Playing When iPhone Power Button Pressed

PlanPremium DeviceIphone XS MaxOperating System12.2 Issue:Any time i pause my music and then press the RHS button on my Iphone and the screen turns off the music starts playing again. This happens everytime unless i have a bluetooth headset connected...

  • Newbie
  • Plan Premium   Device Iphone XS Max Operating System 12.2   Issue: Any time i pause my music and then press the RHS button on my Iphone and the screen turns off the music starts pl...
  • anajdrew
  • Newbie
  • 7206 Views
  • 13 replies
  • 29 likes
  • bug
    Bug iOS
  • 7206 Views
  • 13 replies
  • 29 likes

Spotify Library Song Search Bug

PlanPremiumCountryAustriaDeviceiPhone XsOperating SystemiOS 12.2App Version8.5.2.666 My Question or IssueIn the song search for saved songs (library) the entered text is not shown. It only appears when I scroll down a bit. Sometimes it does work norm...

  • Regular
  • Plan Premium Country Austria Device iPhone Xs Operating System iOS 12.2 App Version 8.5.2.666   My Question or Issue In the song search for saved songs (library) the entered text is ...
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

Saved songs in library

PlanPremiumCountry Denmark Device(iPhone 8 Plus)Operating System(iOS 12) My IssueMy saved song and album is not showing correctly in my library, for example if I have saved one song from an album it will not only show me that song like before, but no...

  • Music Fan
  • Plan Premium Country Denmark   Device (iPhone 8 Plus) Operating System (iOS 12)   My Issue My saved song and album is not showing correctly in my library, for example if I have ...
  • Justaidea
  • Music Fan
  • 1232 Views
  • 6 replies
  • 0 likes
  • 1232 Views
  • 6 replies
  • 0 likes

Spotify Connect no longer works on ipod

I am using an ipod touch with ios 6.1.6. I use this connected to my Cd player dock.I used to be able to use another device such as my android phone or other (up to date) ipod using the connect function, however I can't do this any more. All devices w...

  • Casual Listener
  • I am using an ipod touch with ios 6.1.6. I use this connected to my Cd player dock. I used to be able to use another device such as my android phone or other (up to date) ipod using the connect func...
  • Tomp94
  • Casual Listener
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Spotify won’t play music on CarPlay

PlanPremiumCountrySweden DeviceiPhone XSOperating SystemiOS 12.2 My Question or IssueHi!When I connect my iPhone to CarPlay and put music on through Spotify, it plays for two seconds before the music stops. On the car display it looks as if the music...

  • Newbie
  • Plan Premium Country Sweden   Device iPhone XS Operating System iOS 12.2   My Question or Issue Hi! When I connect my iPhone to CarPlay and put music on through Spotify, it play...
  • 1678 Views
  • 0 replies
  • 3 likes
  • 1678 Views
  • 0 replies
  • 3 likes

Superuser Contribution AirPods Disconnect Battery Drain

Spotify Wouldnt allow me to post my issue so I put it into a google doc. Sorry for the inconvenience. https://docs.google.com/document/d/1qaTcJKIolK6NsMtPRrOUB9GjsHU6t4t64GTbERWQ3po/edit?usp=sharing the attachment is the images.

  • Casual Listener
  • Spotify Wouldnt allow me to post my issue so I put it into a google doc. Sorry for the inconvenience.    https://docs.google.com/document/d/1qaTcJKIolK6NsMtPRrOUB9GjsHU6t4t64GTbERWQ3po/ed...
  • Peter
  • Spotify Legend
  • 618 Views
  • 1 replies
  • 0 likes
  • 618 Views
  • 1 replies
  • 0 likes

Equalizer does not work after opening app

PlanPremiumCountryUSA DeviceiPhone xs MaxOperating System ios 12.1 Spotify version 8.5.1 My Question or IssueWhen I quit the app and open it again later the equalizer does not kick in. I have to go to the settings turn off equalizer and back on then ...

  • Casual Listener
  •   Plan Premium Country USA  Device iPhone xs Max Operating System  ios 12.1   Spotify version 8.5.1   My Question or Issue When I quit the app and open it again ...
  • Jᴀᴄᴋ
  • Roadie
  • 684 Views
  • 3 replies
  • 1 likes
  • 684 Views
  • 3 replies
  • 1 likes

song starts playing again after pressing lock button on iphoneX

PlanPremiumCountryUSA DeviceiphoneXOperating Systemios 12.2 My Question or Issue When you pause a song playing on spotify from the lock screen and then press the lock button the song starts playing again.

  • Newbie
  • Plan Premium Country USA   Device iphoneX Operating System ios 12.2   My Question or Issue   When you pause a song playing on spotify from the lock screen and then press th...
  • Loxer
  • Community Legend
  • 409 Views
  • 1 replies
  • 3 likes
  • 409 Views
  • 1 replies
  • 3 likes

Edit menu

My edit menu on my IOS 12.2 only shows "delete" in the edit menu. It used to show 4 lines which you can either rearrange your songs according to the order you want them. please help as I need to rearrange my songs. Plan- Spotify premium Country- uk D...

  • Newbie
  •   My edit menu on my IOS 12.2 only shows "delete" in the edit menu.  It used to show 4 lines which you can either rearrange your songs according to the order you want them.    ...
  • Loxer
  • Community Legend
  • 928 Views
  • 1 replies
  • 1 likes
  • 928 Views
  • 1 replies
  • 1 likes

Songs cutting out/not playing

PlanFreeCountryUnited SsatesDeviceIphone 6, Ipad air 2Operating Systemios 12.2 My Question or Issuestarting today, whenever i try to play music i currently on my main playlist has been my only attempt, my music continues to cut out and stop play with...

  • Newbie
  • Plan Free Country United Ssates Device Iphone 6, Ipad air 2 Operating System ios 12.2   My Question or Issue starting today, whenever i try to play music i currently on my main playlis...
  • PhillBoi
  • Casual Listener
  • 864 Views
  • 1 replies
  • 0 likes
  • 864 Views
  • 1 replies
  • 0 likes