Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2025-04-12 6:43:03 PM
Rastereyes
Casual Listener
86446 Views
19 replies
38 likes

86446 Views
19 replies
38 likes

Download status icons missing in iOS

PlanPremiumCountryUSADeviceiPhone XSOperating SystemiOS 12.2 My Question or IssueWith the latest app update the download status icons for playslists stopped working. You can’t tell which playlists are available for offline use. In the attached screen...

schuss
Newbie
Plan Premium Country USA Device iPhone XS Operating System iOS 12.2 My Question or Issue With the latest app update the download status icons for playslists stopped working. You can’...
2019-05-29 6:52:57 PM
2019-05-31 11:12:03 PM
Loxer
Community Legend
397 Views
1 replies
0 likes

397 Views
1 replies
0 likes

Songs are played randomly

PlanPremiumDevice(iPhone 6s)Operating System(iOS 12.3.1.) Hi, I'm having an issue with randomly played tracks on my mobile (desktop version works fine). When I want to listen to a whole album, only a song I tap is playing correctly, the next song is ...

Ivica
Newbie
Plan Premium Device (iPhone 6s) Operating System (iOS 12.3.1.) Hi, I'm having an issue with randomly played tracks on my mobile (desktop version works fine). When I want to lis...
2019-05-27 3:22:21 PM
2019-05-31 11:08:37 PM
Loxer
Community Legend
374 Views
1 replies
0 likes

374 Views
1 replies
0 likes

How to block videos

PlanPremiumCountryUsDeviceiPhone 7Operating SystemLatest IOS My Question or Issue Is there a way to block the background videos on songs??? I hate these things and they’re on a lot of songs. I like to just see the album cover instead of a snippet of ...

bv0i_dg-v6r84
Casual Listener
Plan Premium Country Us Device iPhone 7 Operating System Latest IOS My Question or Issue Is there a way to block the background videos on songs??? I hate these things...
2019-05-23 12:00:21 AM
2019-05-31 11:04:55 PM
Loxer
Community Legend
911 Views
1 replies
2 likes

911 Views
1 replies
2 likes

App crashes when I try to sync songs from laptop

I was having trouble syncing music from my laptop to my iPhone, but I found out I could sync songs by playing them on my laptop then pressing ‘switch to iPhone’ On the available devices tab. It worked for a whole, but now when I try switching from la...

Amaan123
Newbie
I was having trouble syncing music from my laptop to my iPhone, but I found out I could sync songs by playing them on my laptop then pressing ‘switch to iPhone’ On the available devices tab. It worke...
2019-05-24 1:57:38 AM
2019-05-31 11:03:08 PM
Loxer
Community Legend
627 Views
1 replies
0 likes

627 Views
1 replies
0 likes

quene playing random songs

PlanPremiumCountryUSA DeviceiPhoneXOperating SystemiOS 12 My Question or Issueeverytime I try to play a playlist or an artist, it plays one song then the quene or next song is something random. even if i go to an artist page to play just their songs,...

mtijerin21
Newbie
Plan Premium Country USA Device iPhoneX Operating System iOS 12 My Question or Issue everytime I try to play a playlist or an artist, it plays one song then the quene...
2019-05-23 11:38:30 PM
2019-05-31 11:02:17 PM
Loxer
Community Legend
405 Views
1 replies
0 likes

405 Views
1 replies
0 likes

Not all songs in an album are played

The album of Steve Perry, Street Talk (Expanded Edition), have some songs showed at Spotify, but cannot be played. Some examples: "My my my", "Makes no difference", "If only for the moment". These songs cannot be played. I would like to know why... T...

marksoul
Newbie
The album of Steve Perry, Street Talk (Expanded Edition), have some songs showed at Spotify, but cannot be played. Some examples: "My my my", "Makes no difference", "If only for the moment". These so...
2019-05-23 3:38:37 PM
2019-05-31 10:58:19 PM
Loxer
Community Legend
389 Views
1 replies
0 likes

389 Views
1 replies
0 likes

Playing via Carplay - wifes phone controlling entire account

USA - IOS - Apple CarPlayMy wife's phone is controlling my spotify when she's no where near my car. If I change to radio in my truck it changes to radio in her car. Why is the service linked on both phones?

imrshy
Newbie
USA - IOS - Apple CarPlay My wife's phone is controlling my spotify when she's no where near my car. If I change to radio in my truck it changes to radio in her car. Why is the ser...
2019-05-23 5:17:55 PM
2019-05-31 10:52:07 PM
Loxer
Community Legend
609 Views
1 replies
0 likes

609 Views
1 replies
0 likes

Google Maps & Waze losing connection/authorization from Spotify after a few hours

Seems like the authorization Google Maps gets to control/play music from Spotify is lost after X hours on iOS. I use both Google Maps and Waze and both experience the same problem. In the morning commute, neither app is able to start playing music. F...

xvv3
Newbie
Seems like the authorization Google Maps gets to control/play music from Spotify is lost after X hours on iOS. I use both Google Maps and Waze and both experience the same problem. In the mo...
2019-05-21 3:50:20 PM
2019-05-31 9:21:31 PM
Loxer
Community Legend
2019 Views
1 replies
0 likes
continue playing
google maps
Waze

2019 Views
1 replies
0 likes

Says I am studying abroad when I am not

I just clicked on the spotify app to open it up and it had logged me out. I tried to log back in but it said that I have been travelling abroad for more than 14 days, when I haven't left Canada in over a year. I deleted the app and reinstalled it, bu...

emilyyyyy478
Newbie
I just clicked on the spotify app to open it up and it had logged me out. I tried to log back in but it said that I have been travelling abroad for more than 14 days, when I haven't left Canada in ov...
2019-05-21 10:02:09 PM
2019-05-31 9:11:01 PM
Loxer
Community Legend
350 Views
1 replies
0 likes

350 Views
1 replies
0 likes

Solved!! Liking a song from an album adds entire album to library

Premium PlanU.S.iPhone XSiOS 12.2 When trying to add a single song from an album to my library, the entire album is saved and not just the single song I wanted. The basic functionality of adding songs (that has existed on Spotify for years) is now go...

EvDaGreat
Music Fan
Premium Plan U.S. iPhone XS iOS 12.2 When trying to add a single song from an album to my library, the entire album is saved and not just the single song I wanted. The basic functionality...
2019-05-20 12:38:04 PM
2019-05-31 9:04:45 PM
Loxer
Community Legend
906 Views
1 replies
1 likes

906 Views
1 replies
1 likes

Weird interface on IPad

Hello, i don’t understand why is Spotify changed my interface. It’s been a while now, and i’m not very comfortable with the new one. It used to be like this : (image from google, not mine) Now it’s like this : The thing is that it constantly switches...

prettylilplant
Newbie
Hello, i don’t understand why is Spotify changed my interface. It’s been a while now, and i’m not very comfortable with the new one. It used to be like this : (image from google...
2019-05-20 10:41:44 AM
2019-05-31 9:02:53 PM
Loxer
Community Legend
911 Views
1 replies
0 likes
“IPad” “Interface”

911 Views
1 replies
0 likes

Can’t find Wi-Fi speaks

Hi, woke up this morning got a push notification from Spotify asked me to log in my account; yes, I was log out without somehow. After logged in, I tried to play music on my Amazon Echo speaker, but failed to do so. I looked for the device list, noth...

54claire
Newbie
Hi, woke up this morning got a push notification from Spotify asked me to log in my account; yes, I was log out without somehow. After logged in, I tried to play music on my Amazon Echo speaker, but ...
2019-05-31 7:01:31 PM
268 Views
0 replies
0 likes

268 Views
0 replies
0 likes

Creating Playlist

I'm an iPhone SE - iOS 12.2 Spotify rocks at letting you add songs to different playlists. But I'm an iTunes girl used to creating a new Playlist and then choosing a series of songs to add in successsion. IS there any way to add songss to a newly cre...

LyricsLady1
Casual Listener
I'm an iPhone SE - iOS 12.2 Spotify rocks at letting you add songs to different playlists. But I'm an iTunes girl used to creating a new Playlist and then choosing a series of songs to add i...
2019-05-30 8:25:23 PM
2019-05-31 5:45:42 AM
Billy-J
Spotify Star
430 Views
3 replies
0 likes

430 Views
3 replies
0 likes

Solved!! Connection

I literally have full bars of data and will be connected to WiFi and sometimes it’ll still won’t say it’s connected even tho it definitely is and I won’t be able to listen to music. PlanFree/PremiumCountryUSADeviceIphone XOperating SystemMost updated...

maddykbunting
Casual Listener
I literally have full bars of data and will be connected to WiFi and sometimes it’ll still won’t say it’s connected even tho it definitely is and I won’t be able to listen to music. Plan Free...
2019-05-29 4:08:14 PM
2019-05-30 12:34:55 AM
Billy-J
Spotify Star
1669 Views
7 replies
0 likes

1669 Views
7 replies
0 likes

Solved!! Spotify Connect only shuffle playing in Free account as of 5/22/19

I have Spotify Free. I use "spotify connect" iphone connecte to my laptop, game console, chrome cast device and etc as a music player. Whenever I connect it still shows my playlist with shuffle play options and absolutely no options to disable that o...

ParentalControl
Composer
I have Spotify Free. I use "spotify connect" iphone connecte to my laptop, game console, chrome cast device and etc as a music player. Whenever I connect it still shows my playlist with shuffle play ...
2019-05-23 9:24:56 PM
2019-05-30 9:30:16 PM
Jᴀᴄᴋ
Roadie
4292 Views
13 replies
0 likes
Shuffle play

4292 Views
13 replies
0 likes

Can’t play certain songs and albums even tho I was able to play them before on the free version

So I just made a Spotify account yesterday and paid via Visa card so before I had the free version I used to listen to this korean singer called Suran her new album I was able to play it obv through shuffle but after I upgraded to premium it seems th...

Aymansaif
Newbie
So I just made a Spotify account yesterday and paid via Visa card so before I had the free version I used to listen to this korean singer called Suran her new album I was able to play it obv through ...
2019-05-30 6:22:00 PM
428 Views
0 replies
0 likes

428 Views
0 replies
0 likes

Solved!! No Auto-Pause

DeviceiPhone8Operating SystemiOS 12 My Question or IssueWhen going on other apps and watching videos and things (such as Snapchat or Instagram), my music doesn't auto pause. Is this normal? I had auto pause when I had spotify on my Samsung Galaxy S7.

ndaley5769
Casual Listener
Device iPhone8 Operating System iOS 12 My Question or Issue When going on other apps and watching videos and things (such as Snapchat or Instagram), my music doesn't auto pause. Is this ...
2019-05-28 11:42:16 PM
2019-05-30 4:26:46 PM
Billy-J
Spotify Star
3316 Views
3 replies
0 likes

3316 Views
3 replies
0 likes

Music stops playing after 20 seconds

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/Premium premium Country Spain Device iPhone Xs (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, ...

SpotyRalf
Casual Listener
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium premium Country Spain Device iP...
2019-05-29 8:59:40 PM
2019-05-30 3:20:19 PM
Billy-J
Spotify Star
2392 Views
5 replies
0 likes

2392 Views
5 replies
0 likes

Keeping downloaded music over a month

I have spotify premium on an iphone. I've heard that if you don't connect to internet for a month, your downloaded music deletes. I'm going to be living in the mountains for 2.5 months. I won't be able to connect my phone to internet, but still payin...

bi10
Newbie
I have spotify premium on an iphone. I've heard that if you don't connect to internet for a month, your downloaded music deletes. I'm going to be living in the mountains for 2.5 months. I won't ...
2019-05-29 7:32:49 PM
2019-05-30 12:44:52 PM
Billy-J
Spotify Star
418 Views
1 replies
0 likes

418 Views
1 replies
0 likes

how to get the new ui?

So beacuse my phones storage was full, i had to delete spotify beacuse it stopped playing offline. So when i reinstalled it and re downloaded my playlist. I saw i had the realy old UI design again, and i dont like it beacuse i was used to the new one...

Daninsko
Casual Listener
So beacuse my phones storage was full, i had to delete spotify beacuse it stopped playing offline. So when i reinstalled it and re downloaded my playlist. I saw i had the realy old UI design again, a...
2019-05-29 7:11:44 PM
2019-05-30 4:57:23 AM
Billy-J
Spotify Star
444 Views
1 replies
0 likes

444 Views
1 replies
0 likes

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