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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Michaelman11

Regular

234849 Views

55 replies

13 likes

  • 234849 Views
  • 55 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

157921 Views

507 replies

108 likes

  • 157921 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108059 Views

19 replies

38 likes

  • 108059 Views
  • 19 replies
  • 38 likes

Podcast Episodes Can’t be Replayed

Plan: PremiumUSAiPhone 7, Windows 10 I’m having an issue with podcast episodes not being marked as “played” whenever I finish them. They show as having “1 min left” but don’t, and when I try to play the episode, it skips to the next one and shows the...

Newbie

Plan: Premium USA iPhone 7, Windows 10   I’m having an issue with podcast episodes not being marked as “played” whenever I finish them. They show as having “1 min left” but don’t, and when I...

webm0nk3y

Newbie

938 Views

1 replies

0 likes

Podcasts
Unplayed
  • 938 Views
  • 1 replies
  • 0 likes

iphone link stuck on App Store page

Hi, I know this problem has existed for others but I can’t seem to figure it out. I have restarted my phone, updated my iPhone software, and reninstalled the Spotify app. when I click on a link that a friend has sent to a song/playlist, it takes me t...

Newbie

Hi, I know this problem has existed for others but I can’t seem to figure it out. I have restarted my phone, updated my iPhone software, and reninstalled the Spotify app.   when I click on a l...

Bittencourt

Spotify Star

973 Views

1 replies

0 likes

  • 973 Views
  • 1 replies
  • 0 likes

Equalizer stop working

PlanPremiumMéxico DeviceiPhone XOperating SystemiOS 12.2 In the recent app update 8.5.0.833 the equalizer stop working when you close the app. It looks like it is on the way you left it, but it sounds like the Flat mode, to fix it you need to select ...

Newbie

Plan Premium México   Device iPhone X Operating System iOS 12.2   In the recent app update 8.5.0.833 the equalizer stop working when you close the app. It looks like it is on the w...

Loxer

Community Legend

689 Views

1 replies

0 likes

  • 689 Views
  • 1 replies
  • 0 likes

Solved!! Iphone plays music while pressing the side button

PlanPremiumCountryGermanyDevice(iPhone Xs)Operating System(iOS 12.2) My Question or IssueWhen I press the pause on the iPhone on the home screen and then press the side button to turn off the iPhone, the music starts again. How can you turn off that ...

Visitor

Plan Premium Country Germany Device (iPhone Xs) Operating System (iOS 12.2)   My Question or Issue When I press the pause on the iPhone on the home screen and then press the side butto...

YG13

Newbie

3603 Views

8 replies

3 likes

  • 3603 Views
  • 8 replies
  • 3 likes

Cannot save

i am having ongoing issues not being able to save songs. I have tried uninstalling and reinstalling which fixes the issue for a short time but the problem keeps happening. In the past month I have had to reinstall 3 times. It just happened again toda...

Newbie

i am having ongoing issues not being able to save songs.  I have tried uninstalling and reinstalling which fixes the issue for a short time but the problem keeps happening.  In the past mon...

403 Views

0 replies

0 likes

Cannot save
  • 403 Views
  • 0 replies
  • 0 likes

Daily Mixes all disappeared (all platforms)

I just recently switched from free to premium, and I'm running Spotify on a Macbook (2016) and iPhone XS Max. Everything is updated to the lastest version, and right after I upgraded to premium, all of my daily mixes disappeared. It started when they...

Newbie

I just recently switched from free to premium, and I'm running Spotify on a Macbook (2016) and iPhone XS Max. Everything is updated to the lastest version, and right after I upgraded to premium, all ...

599 Views

0 replies

1 likes

  • 599 Views
  • 0 replies
  • 1 likes

Can Only Shuffle Play

PlanPremiumCountryUnited StatesDevice(iPhone 7 Plus)Operating System(iOS 12.2) My Question or IssueI was trying to play a playlist and then an album and it doesn’t have the “PLAY” button anymore, just the “SHUFFLE PLAY” button. Is this a new feature ...

Casual Listener

Plan Premium Country United States Device (iPhone 7 Plus) Operating System (iOS 12.2)   My Question or Issue I was trying to play a playlist and then an album and it doesn’t have the “...

ronrule

Casual Listener

624 Views

2 replies

1 likes

  • 624 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Plays when I lock my iphone

If I pause Spotify on my iPhone XS (Latest version of iOS and spotify) the music stops. Then whenever I hit the lock button on the right side of the phone the music starts playing again? So I have to exit the spotify app every time which is incredibl...

Casual Listener

If I pause Spotify on my iPhone XS (Latest version of iOS and spotify) the music stops. Then whenever I hit the lock button on the right side of the phone the music starts playing again? So I have to...

Peter

Spotify Legend

17685 Views

21 replies

25 likes

  • 17685 Views
  • 21 replies
  • 25 likes

Local Files not downloading onto iPhone.

PlanPremiumCountryUSDeviceiPhone 7Operating SystemWindows 10 Ok, I have learned from my mistake of checking to make sure my computer is connected via the same WiFi network in order to download local files onto my iPhone Spotify. But now even when the...

Regular

Plan Premium Country US Device iPhone 7 Operating System Windows 10   Ok, I have learned from my mistake of checking to make sure my computer is connected via the same WiFi network in o...

532 Views

0 replies

1 likes

  • 532 Views
  • 0 replies
  • 1 likes

Solved!! iPhone Bug?

PlanPremiumCountryUSADeviceiPhone XSOperating SystemiOS 12.1 My Question or IssueFor some reason when I pause my music playing on Spotify and try to lock my phone it unpauses my music. I tried seeing if the same issue arised on other music apps but i...

Casual Listener

Plan Premium Country USA Device iPhone XS Operating System iOS 12.1   My Question or Issue For some reason when I pause my music playing on Spotify and try to lock my phone it unpauses...

12122018272

Casual Listener

2312 Views

3 replies

3 likes

  • 2312 Views
  • 3 replies
  • 3 likes

Superuser Contribution Opening Spotify stops casting to Chromecast

PlanPremiumCountryUKDeviceiPhone XS, Chromecast 2nd generationOperating SystemiOS 12.2 My Question or IssueSince the last update of Spotify, I encounter the following issue: I am casting Spotify to my Chromecast, and when I open the Spotify app on my...

Regular

Plan Premium Country UK Device iPhone XS, Chromecast 2nd generation Operating System iOS 12.2   My Question or Issue Since the last update of Spotify, I encounter the following issue: ...

Grant_NC

Casual Listener

5380 Views

14 replies

15 likes

  • 5380 Views
  • 14 replies
  • 15 likes

The Behind the Lyrics feature is gone, and Spotify Cares won’t help me anymore!

The Behind the Lyrics feature is gone on my Spotify account! I got help from the Spotify Cares twitter account at first, but they have yet to respond back to me in the DMs! Their customer service sucks! I NEED HELP!!!!!

Regular

The Behind the Lyrics feature is gone on my Spotify account! I got help from the Spotify Cares twitter account at first, but they have yet to respond back to me in the DMs! Their customer service suc...

ChrisB1983

Regular

2387 Views

2 replies

1 likes

  • 2387 Views
  • 2 replies
  • 1 likes

Apple CarPlay Audio no longer working

PlanPremiumCountryUKDeviceiPhone 7+Operating SystemiOS 12.2 My Question or IssueMy Spotify audio over carplay has entirely died now. Apple music works fine, siri works fine, all other apps work fine. However whenevever spotify gets to 2 secconds into...

Music Fan

Plan Premium Country UK Device iPhone 7+ Operating System iOS 12.2   My Question or Issue My Spotify audio over carplay has entirely died now. Apple music works fine, siri works fine, ...

jrubesch

Newbie

22564 Views

22 replies

5 likes

Carplay
Fix
Help
  • 22564 Views
  • 22 replies
  • 5 likes

custom equalizer settings aren’t saved everytime I reopen spotify app on ios

PlanPremiumCountryUSADevice(iPhone XR)Operating System(iOS 12.2) My Question or Issue question- i like my music a certain way so i use the custom equalizer settings to make my own pattern. However, everytime I exit the app and i stsrt playing my musi...

Newbie

  Plan Premium Country USA Device (iPhone XR) Operating System (iOS 12.2)   My Question or Issue   question- i like my music a certain way so i use the custom equalizer set...

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

song won’t play will skip 5 songs then only plays for 10 seconds

PlanPremiumCountryEnglandDeviceiPhone 7 plusOperating SystemiOS 12.2when I click to play a song doesn’t matter if it’s in my playlist of just charts etc it won’t play the song I’ve clicked on, you can visibly see it skip 5 or more songs and it won’t ...

Newbie

Plan Premium Country England Device iPhone 7 plus Operating System iOS 12.2 when I click to play a song doesn’t matter if it’s in my playlist of just charts etc it won’t play the song I’ve cl...

bisgarik

Newbie

4238 Views

4 replies

2 likes

  • 4238 Views
  • 4 replies
  • 2 likes

Solved!! Spotify not showing up as status on discord

Spotify doesn’t show up as my status on discord. I have tried-uninstalling discord and Spotify.-reconnecting my accountI’m on an iPhone 6s, with the latest iOS update. I have free Spotify

Casual Listener

Spotify doesn’t show up as my status on discord.  I have tried -uninstalling discord and Spotify. -reconnecting my account I’m on an iPhone 6s, with the latest iOS update. I have free Spotif...

Anita__xo

Casual Listener

4453 Views

4 replies

0 likes

  • 4453 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Missing dislike/do not play option on the APP

PlanPremiumCountryUnited StatesDeviceiPhone XSOperating SystemIOS 12.1.4Application version8.5.0.833 My Question or IssueMy issue is that I can no longer dislike or stop Spotify from playing certain songs on my daily mix as it is missing the "do not ...

Newbie

Plan Premium Country United States Device iPhone XS Operating System IOS 12.1.4 Application version 8.5.0.833   My Question or Issue My issue is that I can no longer dislike or stop ...

Katerina

Spotify Legend

1221 Views

2 replies

0 likes

  • 1221 Views
  • 2 replies
  • 0 likes

Nike+ app not playing Spotify playlists

I saw that this was posted about before but there was never a resolution posted. I’m having a problem where my Spotify playlist stops playing through the Nike+ Run Club app, seemingly when my phone switches from WiFi to LTE. Once this happens, someti...

Newbie

I saw that this was posted about before but there was never a resolution posted. I’m having a problem where my Spotify playlist stops playing through the Nike+ Run Club app, seemingly when my phone s...

647 Views

0 replies

1 likes

  • 647 Views
  • 0 replies
  • 1 likes

EPs are all below Singles

Spotify currently has it organized that all the singles are listed first, then all the eps. I believe people will miss out on artists eps because they are buried beneath the singles from albums. Eps sometimes have exclusive songs or all separate song...

Newbie

Spotify currently has it organized that all the singles are listed first, then all the eps. I believe people will miss out on artists eps because they are buried beneath the singles from albums. Eps ...

OneByBoo

Roadie

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes