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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398923 Views
  • 879 replies
  • 326 likes
  • 398923 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78848 Views
  • 124 replies
  • 32 likes
  • 78848 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18053 Views
  • 8 replies
  • 0 likes
  • 18053 Views
  • 8 replies
  • 0 likes

Superuser Contribution Unable to jump to another track

Premium user here. What just changed with Spotify? My laptop is logged into my Spotify account and so is my iPhone. The laptop plays the music through my home system and I control it via the Spotify app on my phone. This has worked perfectly for year...

  • Casual Listener
  • Premium user here.   What just changed with Spotify?    My laptop is logged into my Spotify account and so is my iPhone.  The laptop plays the music through my home system and...
  • Peter
  • Spotify Legend
  • 386 Views
  • 5 replies
  • 0 likes
  • 386 Views
  • 5 replies
  • 0 likes

Superuser Contribution Guest mode

I think it would be awesome for a guest mode feature to be on spotify. Sometimes it gets annoying how when someone wants to play a song in spotify and you give then your phone and they start looking through all your playlists and songs. A guest mode ...

  • Newbie
  • I think it would be awesome for a guest mode feature to be on spotify. Sometimes it gets annoying how when someone wants to play a song in spotify and you give then your phone and they start looking ...
  • Daisy
  • Spotify Legend
  • 11125 Views
  • 1 replies
  • 9 likes
  • 11125 Views
  • 1 replies
  • 9 likes

Empty Playlists

PlanPremiumCountryUK DeviceiPhone XROperating System(iOS) My Question or Issue Hi, I've recently changed over my Apple handset from an iPhone 8 to an iphone XR. After signing back in to Spotify (on my new handset), I can see that I have all my playli...

  • Casual Listener
  •   Plan Premium Country UK   Device iPhone XR Operating System (iOS)   My Question or Issue   Hi,   I've recently changed over my Apple handset from an iPhone 8...
  • rstuart_86
  • Casual Listener
  • 738 Views
  • 2 replies
  • 0 likes
  • 738 Views
  • 2 replies
  • 0 likes

Podcast not playing

PlanPremiumCountry United States DeviceiPhone 7Operating SystemiOS My Question or Issue When clicking on the Spitting chiclets podcast, it always pops up that an error has occurred. Trying to listen

  • Newbie
  • Plan Premium Country  United States  Device iPhone 7 Operating System iOS    My Question or Issue  When clicking on the Spitting chiclets podcast, it always pops up...
  • 343 Views
  • 0 replies
  • 1 likes
  • 343 Views
  • 0 replies
  • 1 likes

foutmelding 408

Help!Ik kan niet meer inloggen op mijn spotify op mijn mobiel. Hij staat nog ingesteld op Nederland en zou hem moeten over zetten op Bonaire. Dit land kan ik niet aanklikken bij de landen opties. Iemand enig idee wat ik nu kan doen? Thanks!

  • Newbie
  •    Help! Ik kan niet meer inloggen op mijn spotify op mijn mobiel. Hij staat nog ingesteld op Nederland en zou hem moeten over zetten op Bonaire. Dit land kan ik niet aanklikken bij de la...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Spotify gear s3 remote mode choose songs

PlanPremiumCountryUSA Devices7 edge and gear s3Operating Systemnougat My Question or IssueI just recently solved an issue with the remote feature with spotify on gear s3 not working which was fixed by downgrading spotify version on my phone. however,...

  • Newbie
  • Plan Premium Country USA  Device s7 edge and gear s3 Operating System nougat   My Question or Issue I just recently solved an issue with the remote feature with spotify on gear ...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Music is playing alone and switch automatically

Plan : Premium / Country : FR / Device : Iphone 7 / Operating System : iOS 11.4.1 Hello guys, When I start my spotify app, I always have a message about a web player using my account and I can see some music from artists I don't know have being playe...

  • Newbie
  • Plan : Premium / Country : FR / Device : Iphone 7 / Operating System : iOS 11.4.1    Hello guys,    When I start my spotify app, I...
  • 746 Views
  • 0 replies
  • 5 likes
  • 746 Views
  • 0 replies
  • 5 likes

Desing problem

PlanPremiumCountry FranceDeviceiPhone XOperating SystemiOS My Question or IssueGood evening,I would like to know why I do not have the new application desing and the old one. And how can I have it?Thank you

  • Newbie
  • Plan Premium Country  France Device iPhone X Operating System iOS    My Question or Issue Good evening, I would like to know why I do not have the new application desing and...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

iOS Battery Life and 320Kbps Audio

PlanPremiumCountry USADeviceiPhone XSOperating SystemiOS 12 My Question or Issue I've dealt with excessive battery drain across 4 iOS devices (iPad Mini 3, iPhone 6S, iPhone X, iPhone XS) and have finally gotten the app to consume a normal percentage...

  • Newbie
  • Plan Premium Country  USA Device iPhone XS Operating System iOS 12   My Question or Issue  I've dealt with excessive battery drain across 4 iOS devices (iPad Mini 3, iPhone 6...
  • 811 Views
  • 0 replies
  • 1 likes
  • battery drain
    iOS
    music quality
  • 811 Views
  • 0 replies
  • 1 likes

Huge issue with shuffle play. Spotify please fix it soon!

My Question or IssueSpotify, you have huge bug in your apps (at least the iOS apps, maybe also windows and android?). Shuffle mode does not work at this time. To be more precise; when I'm listening to my playlist in shuffle mode and delete the curren...

  • Regular
  •     My Question or Issue Spotify, you have huge bug in your apps (at least the iOS apps, maybe also windows and android?). Shuffle mode does not work at this time.  To be more prec...
  • 318 Views
  • 0 replies
  • 2 likes
  • 318 Views
  • 0 replies
  • 2 likes

Playing a new song with at least a song in queue bug

PlanFree/PremiumCountry ItalyDeviceiPhone 6sOperating SystemiOS 9.3.4 My Question or Issue I just discovered that i can use my phone as a remote to play spotify music from my PC. All functions are fluid except when you play a new song ( i mean select...

  • Casual Listener
  •   Plan Free/Premium Country  Italy Device iPhone 6s Operating System iOS 9.3.4   My Question or Issue  I just discovered that i can use my phone as a remote to play spo...
  • dekomori
  • Casual Listener
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

Grayed out songs that are still available on spotify

PlanPremiumCountryUS My Question or Issue Today I tried to open and play my christmas playlist that has slowly been growing over the last 4 years or so. There are ~75 songs on the list. When I opened the playlist, however, almost every one of the son...

  • Casual Listener
  • Plan Premium Country US   My Question or Issue  Today I tried to open and play my christmas playlist that has slowly been growing over the last 4 years or so. There are ~75 songs on t...
  • ZevSupport
  • Regular
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Google Assistant on iOS: “Sorry, I can’t play music on Spotify yet”

PlanPremium Device(iPhone 8+, iPad 9)Operating System(iOS 12) Is it normal for Google Assistant to say “Sorry, I can’t play music on Spotify yet,” when the app is open, but in the background? I’ve been trying to get it to work with my Bose QC35ii hea...

  • Newbie
  • Plan Premium   Device (iPhone 8+, iPad 9) Operating System (iOS 12)   Is it normal for Google Assistant to say “Sorry, I can’t play music on Spotify yet,” when the app is open, but ...
  • ZevSupport
  • Regular
  • 829 Views
  • 1 replies
  • 0 likes
  • 829 Views
  • 1 replies
  • 0 likes

Shuffle play not working

When I go to my playlist of over 1000 songs, then shuffle them, it consistently only plays within the first 50. All of the rest of my songs aren’t even in the queue. This only started happening recently; before it shuffled ALL of the songs without a ...

  • Newbie
  • When I go to my playlist of over 1000 songs, then shuffle them, it consistently only plays within the first 50. All of the rest of my songs aren’t even in the queue. This only started happening recen...
  • yourbigbonez
  • Casual Listener
  • 1121 Views
  • 2 replies
  • 6 likes
  • Download
    Download mode doesn't work
    Download Playlists
    download queue
    queue
    queue error
    Queue of Playlists
    Shuffle Algorithm
    shuffle all
    shuffle error
    Shuffle Function
    shuffle issue
    Shuffle not working
    Shuffle play
    Shuffle Playlist
  • 1121 Views
  • 2 replies
  • 6 likes

Is it possible to stop Spotify from raising my volume?

PlanPremiumCountryUSA DeviceiPhone XOperating SystemiOS12 My Question or IssueI'm always either playing music on my phone or my laptop, and I like that I'm able to switch between them effortlessly. However, whenever I switch from my phone to my lapto...

  • Newbie
  • Plan Premium Country USA   Device iPhone X Operating System iOS12   My Question or Issue I'm always either playing music on my phone or my laptop, and I like that I'm able to swi...
  • Loxer
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

User Experience Woes in iOS app (November 2018 – current)

I'm struggling to understand how to properly use your updated ios app. I'm stuck spending my holidays teaching my grandparents how to use Windows 10, and I can't even start to imagine them using Spotify on their phones – even though they have and use...

  • Regular
  • I'm struggling to understand how to properly use your updated ios app. I'm stuck spending my holidays teaching my grandparents how to use Windows 10, and I can't even start to imagine them using Spot...
  • Loxer
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Spotify can't open this type of link on this device

PlanPremiumCountryDenmarkDeviceiPad 2018Operating SystemiOS 12.1 My Question or IssueI'm having this issue - Spotify won't open some playlists, Daily Mix lists as the most notable - on my iPad. I can play them from my Samsung Galaxy and desktop Windo...

  • Newbie
  • Plan Premium Country Denmark Device iPad 2018 Operating System iOS 12.1   My Question or Issue I'm having this issue - Spotify won't open some playlists, Daily Mix lists as the most no...
  • Loxer
  • Spotify Star
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes

In Order Music

I can’t listen the songs in order. After a song finised spotify keep repeating it. How can i fix it?

  • Newbie
  •    I can’t listen the songs in order. After a song finised spotify keep repeating it. How can i fix it?
  • Loxer
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

shazam to spotify doesn’t work

PlanPremiumCountry RomaniaDeviceiPhone SEOperating SystemiOS 12.1 My Question or Issuehello, why i can’t connect shazam to spotify? and yes i have spotify premium, but the shazam don’t show me streaming spotify, just apple music. and i tried to reins...

  • Newbie
  •   Plan Premium Country  Romania Device iPhone SE Operating System iOS 12.1   My Question or Issue hello, why i can’t connect shazam to spotify?  and yes i have spotify...
  • Loxer
  • Spotify Star
  • 1323 Views
  • 1 replies
  • 0 likes
  • 1323 Views
  • 1 replies
  • 0 likes

Missing albums that were once available before.

My Question or IssueThe kings of Leon album "youth and young manhood" is currently not appearing on kings of Leon Spotify anymore where it used to be. Keep finding certain artists albums disappearing more often and it's urging me to change to a diffe...

  • Casual Listener
  •   My Question or Issue The kings of Leon album "youth and young manhood" is currently not appearing on kings of Leon Spotify anymore where it used to be. Keep finding certain artists albums di...
  • Loxer
  • Spotify Star
  • 547 Views
  • 1 replies
  • 0 likes
  • 547 Views
  • 1 replies
  • 0 likes