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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37290 Views

41 replies

10 likes

  • 37290 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102888 Views

115 replies

12 likes

Other
  • 102888 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1316 Views

0 replies

0 likes

iOS
  • 1316 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299233 Views

61 replies

16 likes

  • 299233 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125920 Views

19 replies

38 likes

  • 125920 Views
  • 19 replies
  • 38 likes

Spotify playing when turning screen off

PlanFamilyCountryUkDeviceiPhone XOperating SystemIos 12.2 My Question or IssueMy phone continues playing the last played playlist after I have stopped the music (either manually pausing or after disconnecting from my car Bluetooth) when I lock or eve...

Newbie

  Plan Family Country Uk Device iPhone X Operating System Ios 12.2   My Question or Issue My phone continues playing the last played playlist after I have stopped the music (eith...

697 Views

0 replies

1 likes

  • 697 Views
  • 0 replies
  • 1 likes

Trouble accessing saved content when poor internet connection

PlanPremiumCountryPolandDeviceiphone 6sOperating Systemios 12.1 My Question or IssueSince an update or two app started to behave weirdly when my phone happen to have very poor internet connection (so when you can see LTE or 3G on the notification bar...

Visitor

Plan Premium Country Poland Device iphone 6s Operating System ios 12.1   My Question or Issue Since an update or two app started to behave weirdly when my phone happen to have very poo...

navigation_jack

Newbie

672 Views

1 replies

6 likes

  • 672 Views
  • 1 replies
  • 6 likes

Music Playing When iPhone Power Button Pressed

PlanPremium DeviceIphone XS MaxOperating System12.2 Issue:Any time i pause my music and then press the RHS button on my Iphone and the screen turns off the music starts playing again. This happens everytime unless i have a bluetooth headset connected...

Newbie

Plan Premium   Device Iphone XS Max Operating System 12.2   Issue: Any time i pause my music and then press the RHS button on my Iphone and the screen turns off the music starts pl...

anajdrew

Newbie

9403 Views

13 replies

29 likes

bug
Bug iOS
  • 9403 Views
  • 13 replies
  • 29 likes

Spotify Library Song Search Bug

PlanPremiumCountryAustriaDeviceiPhone XsOperating SystemiOS 12.2App Version8.5.2.666 My Question or IssueIn the song search for saved songs (library) the entered text is not shown. It only appears when I scroll down a bit. Sometimes it does work norm...

Regular

Plan Premium Country Austria Device iPhone Xs Operating System iOS 12.2 App Version 8.5.2.666   My Question or Issue In the song search for saved songs (library) the entered text is ...

520 Views

0 replies

0 likes

  • 520 Views
  • 0 replies
  • 0 likes

Saved songs in library

PlanPremiumCountry Denmark Device(iPhone 8 Plus)Operating System(iOS 12) My IssueMy saved song and album is not showing correctly in my library, for example if I have saved one song from an album it will not only show me that song like before, but no...

Music Fan

Plan Premium Country Denmark   Device (iPhone 8 Plus) Operating System (iOS 12)   My Issue My saved song and album is not showing correctly in my library, for example if I have ...

Justaidea

Music Fan

1764 Views

6 replies

0 likes

  • 1764 Views
  • 6 replies
  • 0 likes

Spotify Connect no longer works on ipod

I am using an ipod touch with ios 6.1.6. I use this connected to my Cd player dock.I used to be able to use another device such as my android phone or other (up to date) ipod using the connect function, however I can't do this any more. All devices w...

Casual Listener

I am using an ipod touch with ios 6.1.6. I use this connected to my Cd player dock. I used to be able to use another device such as my android phone or other (up to date) ipod using the connect func...

Tomp94

Casual Listener

638 Views

1 replies

0 likes

  • 638 Views
  • 1 replies
  • 0 likes

Spotify won’t play music on CarPlay

PlanPremiumCountrySweden DeviceiPhone XSOperating SystemiOS 12.2 My Question or IssueHi!When I connect my iPhone to CarPlay and put music on through Spotify, it plays for two seconds before the music stops. On the car display it looks as if the music...

Newbie

Plan Premium Country Sweden   Device iPhone XS Operating System iOS 12.2   My Question or Issue Hi! When I connect my iPhone to CarPlay and put music on through Spotify, it play...

2019 Views

0 replies

3 likes

  • 2019 Views
  • 0 replies
  • 3 likes

Superuser Contribution AirPods Disconnect Battery Drain

Spotify Wouldnt allow me to post my issue so I put it into a google doc. Sorry for the inconvenience. https://docs.google.com/document/d/1qaTcJKIolK6NsMtPRrOUB9GjsHU6t4t64GTbERWQ3po/edit?usp=sharing the attachment is the images.

Casual Listener

Spotify Wouldnt allow me to post my issue so I put it into a google doc. Sorry for the inconvenience.    https://docs.google.com/document/d/1qaTcJKIolK6NsMtPRrOUB9GjsHU6t4t64GTbERWQ3po/ed...

Peter

Spotify Legend

902 Views

1 replies

0 likes

  • 902 Views
  • 1 replies
  • 0 likes

Equalizer does not work after opening app

PlanPremiumCountryUSA DeviceiPhone xs MaxOperating System ios 12.1 Spotify version 8.5.1 My Question or IssueWhen I quit the app and open it again later the equalizer does not kick in. I have to go to the settings turn off equalizer and back on then ...

Casual Listener

  Plan Premium Country USA  Device iPhone xs Max Operating System  ios 12.1   Spotify version 8.5.1   My Question or Issue When I quit the app and open it again ...

Jᴀᴄᴋ

Roadie

996 Views

3 replies

1 likes

  • 996 Views
  • 3 replies
  • 1 likes

song starts playing again after pressing lock button on iphoneX

PlanPremiumCountryUSA DeviceiphoneXOperating Systemios 12.2 My Question or Issue When you pause a song playing on spotify from the lock screen and then press the lock button the song starts playing again.

Newbie

Plan Premium Country USA   Device iphoneX Operating System ios 12.2   My Question or Issue   When you pause a song playing on spotify from the lock screen and then press th...

Loxer

Community Legend

609 Views

1 replies

3 likes

  • 609 Views
  • 1 replies
  • 3 likes

Edit menu

My edit menu on my IOS 12.2 only shows "delete" in the edit menu. It used to show 4 lines which you can either rearrange your songs according to the order you want them. please help as I need to rearrange my songs. Plan- Spotify premium Country- uk D...

Newbie

  My edit menu on my IOS 12.2 only shows "delete" in the edit menu.  It used to show 4 lines which you can either rearrange your songs according to the order you want them.    ...

Loxer

Community Legend

1275 Views

1 replies

1 likes

  • 1275 Views
  • 1 replies
  • 1 likes

Songs cutting out/not playing

PlanFreeCountryUnited SsatesDeviceIphone 6, Ipad air 2Operating Systemios 12.2 My Question or Issuestarting today, whenever i try to play music i currently on my main playlist has been my only attempt, my music continues to cut out and stop play with...

Newbie

Plan Free Country United Ssates Device Iphone 6, Ipad air 2 Operating System ios 12.2   My Question or Issue starting today, whenever i try to play music i currently on my main playlis...

PhillBoi

Casual Listener

1089 Views

1 replies

0 likes

  • 1089 Views
  • 1 replies
  • 0 likes

[IOS] Background Gif wakes screen permanently upon receiving a notification

PlanPremiumCountryUSADeviceiPhone XOperating SystemiOS 10 My Question or IssueThe background gifs that play for certain songs cause the device screen to remain active upon receiving a notification if a track is paused that includes the background gif...

Newbie

Plan Premium Country USA Device iPhone X Operating System iOS 10   My Question or Issue The background gifs that play for certain songs cause the device screen to remain active upon re...

Loxer

Community Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Song play for only 5 seconds

Songs play for only 5 seconds on iPhone.I've tried reinstalling, logging in/out, closing other running apps, changing settings, clearing cache, stopping my VPN.Any ideas? iPhone 6, iOS 12

Newbie

Songs play for only 5 seconds on iPhone. I've tried reinstalling, logging in/out, closing other running apps, changing settings, clearing cache, stopping my VPN. Any ideas?     iPhone ...

Loxer

Community Legend

769 Views

1 replies

0 likes

  • 769 Views
  • 1 replies
  • 0 likes

Solved!! iphone lockscreen won't dim after I receive a notification

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 12.1.4 My Question or IssueWhen I am listening to spotify, and the screen is locked, if I receive a notification, or raise the phone to check the time, the screen lights up, as it should, however...

Casual Listener

Plan Premium Country USA Device iPhone 8 Operating System iOS 12.1.4   My Question or Issue When I am listening to spotify, and the screen is locked, if I receive a notification, or ra...

Jholla785

Newbie

3090 Views

3 replies

1 likes

  • 3090 Views
  • 3 replies
  • 1 likes

Se me borran los albums & canciones una vez por semana (las listas descargadas no)

Estimados, soy premium hace casi 1 anio, al principio pasaba cada dos meses, luego una vez por mes y ahora es 1 vez por semana, les evito sugerencias bobas:- Esta actualizada, si.- Ya baje y volvi a instalarla.Y por lo que veo le pasa a mucha gente m...

Casual Listener

Estimados, soy premium hace casi 1 anio, al principio pasaba cada dos meses, luego una vez por mes y ahora es 1 vez por semana, les evito sugerencias bobas: - Esta actualizada, si. - Ya baje y volv...

Jpgchief

Community Legend

767 Views

1 replies

1 likes

  • 767 Views
  • 1 replies
  • 1 likes

No logro sincronizar todas las canciones de mi computadora en una playlist

Estoy muy interesado en sincronizar parte de la musica que tengo guardada en mi computodora creando una playlist para luego poderla visualizar y escuchar desde mi dispositivo movil, en este caso en un iphone, pero no logro sincronizar todas las canci...

Newbie

Estoy muy interesado en sincronizar parte de la musica que tengo guardada en mi computodora creando una playlist para luego poderla visualizar y escuchar desde mi dispositivo movil, en este caso en u...

Jpgchief

Community Legend

2041 Views

1 replies

0 likes

  • 2041 Views
  • 1 replies
  • 0 likes

No puedo agregar canciones a lista de espera/cuenta premium

Hola! Estoy en un Plan Familiar Premium y nunca había tenido problema para poner canciones en la "cola de reproducción", incluso teniendo sesión simultánea en mi celular y computadora. Hoy me aparece este aviso y ni siquiera tenía sesión iniciada en ...

Newbie

Hola!   Estoy en un Plan Familiar Premium y nunca había tenido problema para poner canciones en la "cola de reproducción", incluso teniendo sesión simultánea en mi celular y computadora. Hoy m...

Jpgchief

Community Legend

4495 Views

1 replies

0 likes

  • 4495 Views
  • 1 replies
  • 0 likes

IOS12.2 widget home screen bug (play/pause)

PlanPremiumCountryFranceDeviceiPhone XsOperating SystemiOS 12.2 My Question or Issue The following leads to a bug: Open the app, play musicLock the phone Wake it up without unlocking itResume play with the lock screen widget “now playing”Pause the so...

Newbie

Plan Premium Country France Device iPhone Xs Operating System iOS 12.2   My Question or Issue   The following leads to a bug:   Open the app, play music Lock the phone &...

surfthewaves

Newbie

1584 Views

1 replies

1 likes

  • 1584 Views
  • 1 replies
  • 1 likes

No puedo abrir spotify

Me suscribí a spotify premium pero no puedo abrir la app ni en iphone ni en w phone En ambos casos queda cargando o no responden los botones de abrir sesión

Newbie

Me suscribí a spotify premium pero no puedo abrir la app ni en iphone ni en w phone  En ambos casos queda cargando o no responden los botones de abrir sesión

Jpgchief

Community Legend

2026 Views

1 replies

0 likes

  • 2026 Views
  • 1 replies
  • 0 likes