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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 26972 Views
  • 13 replies
  • 33 likes
  • 26972 Views
  • 13 replies
  • 33 likes

How to share a Spotify URL on a playlist in Spotify on iPhone 6?

PlanFree/PremiumCountry SwedenDevice(iPhone 6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow to share Spotify URL of my playlists on iPhone 6? Best regards. Kristoffer

  • Music Fan
  • Plan Free/Premium Country  Sweden Device (iPhone 6) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How to share Spotify URL of my playlists o...
  • Loxer
  • Community Legend
  • 8237 Views
  • 3 replies
  • 1 likes
  • 8237 Views
  • 3 replies
  • 1 likes

AIRPLAY DIRECT

HELLO I have a speaker (libratone classic zip) connected via wifi to my phone iphone 6s, connected wifi but without access to internet.when I try to use Spotify, it gives me access only to downloaded tracks, not having access to internet via wifi.is ...

  • Music Fan
  • HELLO  I have a speaker (libratone classic zip) connected via wifi to my phone iphone 6s, connected wifi but without access to internet. when I try to use Spotify, it gives me access only to d...
  • Loxer
  • Community Legend
  • 1468 Views
  • 22 replies
  • 0 likes
  • 1468 Views
  • 22 replies
  • 0 likes

Superuser Contribution Artist shows downloaded Songs and not the Artist

PlanPremiumCountrySwitzerlandDeviceiPhone 8Operating SystemiOS 11 My Question or IssueIf I select Artists and then select an Artist from my List (followed Artists) if I have downloaded Songs from this Artist I get the List of this Songs. If not I geh...

  • Newbie
  • Plan Premium Country Switzerland Device iPhone 8 Operating System iOS 11   My Question or Issue If I select Artists and then select an Artist from my List (followed Artists) if I have&...
  • Peter
  • Spotify Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

IOS Do noy play this song again

The new design for the spotify free account is way to cool ...I really like the Do not play this song again feature which helps a lot cutting down unwanted songs in any playlist you are listening to ... All songs that you have blocked will be availab...

  • Gig Goer
  • The new design for the spotify free account is way to cool ... I really like the Do not play this song again feature which helps a lot cutting down unwanted songs in any playlist you are listening t...
  • Loxer
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Possible Bug: Queue Not Properly Working

PlanFree/Premium Version 8.4.xx (was using 8.4.70 and just updated today to 8.4.71, still having same problem)Country USADeviceiPhone 7Operating SystemiOS 12 My Question or IssueI have been using Spotify for awhile and have never had this issue. When...

  • Newbie
  • Plan Free/Premium Version 8.4.xx (was using 8.4.70 and just updated today to 8.4.71, still having same problem) Country  USA Device iPhone 7 Operating System iOS 12   My Question o...
  • Loxer
  • Community Legend
  • 2656 Views
  • 2 replies
  • 12 likes
  • 2656 Views
  • 2 replies
  • 12 likes

Superuser Contribution iOS app forgets what was playing

1. Open the Spotify app2. Start playing something. An album, playlist, anything.3. Stop playing music for a few hours.4. Open the Spotify app and the screenwill display your place within whatever song was playing when you last had the app open.5. A f...

  • Casual Listener
  • 1. Open the Spotify app 2. Start playing something.  An album, playlist, anything. 3. Stop playing music for a few hours. 4. Open the Spotify app and the screenwill display your place within ...
  • Katerina
  • Spotify Legend
  • 1092 Views
  • 5 replies
  • 4 likes
  • 1092 Views
  • 5 replies
  • 4 likes

Can’t add or remove songs from queue

PlanPremium FamilyCountry USADeviceiPhone 6s PlusiPhone 6 PlusiPhone 5siPhone SEiPhone 7 PlusiPhone 6Operating SystemiOS 11.4.1 My spotify queue has not been working correctly. When I add or change the order of the songs in my queue/up next, spotify ...

  • Casual Listener
  •   Plan Premium Family Country  USA Device iPhone 6s Plus iPhone 6 Plus iPhone 5s iPhone SE iPhone 7 Plus iPhone 6 Operating System iOS 11.4.1   My spotify queue has not ...
  • Loxer
  • Community Legend
  • 1075 Views
  • 6 replies
  • 0 likes
  • 1075 Views
  • 6 replies
  • 0 likes

why Spotify is accessing my iTunes files in iPhone ?

I saved (Favorite Songs plyalist) some songs on SpotifyAnd I also have some songs on my iphone's Music app snyced from MacBookWhenever I'm listening Favorite Songs plyalist shuffel on spotify and came across a song have same description as on my Musi...

  • Casual Listener
  • I saved (Favorite Songs plyalist) some songs on Spotify And I also have some songs on my iphone's Music app snyced from MacBook Whenever I'm listening Favorite Songs plyalist shuffel on s...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Superuser Contribution Carplay asking for login

Premium, Iphone 6 plus, IOS 11.4.1 With one years experience, it looks likely that if i crash my car, it will end up in neighbours garden fences because of me concentrating to get Spotify starting in CarPlay. During this year i have had CarPlay in us...

  • Casual Listener
  • Premium, Iphone 6 plus, IOS 11.4.1    With one years experience, it looks likely that if i crash my car, it will end up in neighbours garden fences because of me concentrating to get...
  • nogdose
  • Casual Listener
  • 2572 Views
  • 6 replies
  • 0 likes
  • 2572 Views
  • 6 replies
  • 0 likes

behind the lyrics does not work

PlanPremiumCountry BrazilDeviceiPhone 6Operating SystemiOS 11.4.1 My Question or Issue Behind the lyrics stop showing in my app, im already reinstalling the app, and the lyrics come back but when you close and open spotify again its just dissapear, i...

  • Casual Listener
  •   Plan Premium Country  Brazil Device iPhone 6 Operating System iOS 11.4.1   My Question or Issue  Behind the lyrics stop showing in my app, im already reinstalling the...
  • Billy-J
  • Spotify Star
  • 1106 Views
  • 4 replies
  • 0 likes
  • 1106 Views
  • 4 replies
  • 0 likes

Local Files Download

PlanPremiumCountryAustralia DeviceiPhone XMacOS High SierraOperating SystemVersion 11.4.1 (iPhone)Version 10.13.6 (Macbook) My Question or IssueHi Spotify Team! Recently I switched from the iPhone 7 to iPhone X and never had this problem previously -...

  • Casual Listener
  • Plan Premium Country Australia   Device iPhone X MacOS High Sierra Operating System Version 11.4.1 (iPhone) Version 10.13.6 (Macbook)   My Question or Issue Hi Spotify Tea...
  • Loxer
  • Community Legend
  • 843 Views
  • 5 replies
  • 0 likes
  • 843 Views
  • 5 replies
  • 0 likes

Solved!! How to delete all songs from "my songs"

PlanPremiumCountry DenmarkDeviceIphone 7Operating SystemIOS 10 My Question or Issue Hey There, how do I delete all of the songs out of my "my songs" or just "songs" part of the spotify app? Thanks.

  • Newbie
  • Plan Premium Country  Denmark Device Iphone 7 Operating System IOS 10  My Question or Issue  Hey There, how do I delete all of the songs out of my "my songs" or just "son...
  • Loxer
  • Community Legend
  • 16966 Views
  • 1 replies
  • 0 likes
  • 16966 Views
  • 1 replies
  • 0 likes

“An error occurred”/can’t play certain albums

PlanPremiumCountry USADevice(iPhone 8 IPAD)Operating System(iOS 10) My Question or IssueHello- for the past few days I have been unable to search for anything on my Spotify iPad - an error message keeps popping up. Also, certain albums/artists won’t ...

  • Casual Listener
  • Plan Premium Country  USA Device (iPhone 8 IPAD) Operating System (iOS 10)   My Question or Issue Hello- for the past few days I have been unable to search for anything on my Spot...
  • AmyT23
  • Casual Listener
  • 848 Views
  • 4 replies
  • 0 likes
  • 848 Views
  • 4 replies
  • 0 likes

Solved!! Song link doesnt work - shuffle doesn't play

Hey guys, I released a song on Friday, but when Free users click the Spotify link I shared on Facebook (on Mobile and Windows) the shuffle function doesn't work. The link opens up the correct artist and song, but when they click shuffle, nothing happ...

  • Casual Listener
  •   Hey guys,   I released a song on Friday, but when Free users click the Spotify link I shared on Facebook (on Mobile and Windows) the shuffle function doesn't work. The link opens up th...
  • Loxer
  • Community Legend
  • 811 Views
  • 1 replies
  • 0 likes
  • free issue
    preview issue
    shuffle broken
  • 811 Views
  • 1 replies
  • 0 likes

Lost a song

Not sure if I deleted it off my app or if Spotify did. Either way I forgot the name of it and was just wondering if there’s a way to view my deleted songs, or if there’s a history of all the songs I downloaded or something because I’m dying to know w...

  • Newbie
  • Not sure if I deleted it off my app or if Spotify did. Either way I forgot the name of it and was just wondering if there’s a way to view my deleted songs, or if there’s a history of all the songs I ...
  • Loxer
  • Community Legend
  • 812 Views
  • 1 replies
  • 0 likes
  • 812 Views
  • 1 replies
  • 0 likes

You are listening on web player Pop up

I’m so confused, I keep getting a pop up when listening to Spotify saying that I am listening on web player (chrome) and do I want to continue or listen on phone and then it changes to a playlist of music that I have never listened to nor heard of. H...

  • Casual Listener
  • I’m so confused, I keep getting a pop up when listening to Spotify saying that I am listening on web player (chrome) and do I want to continue or listen on phone and then it changes to a playlist of ...
  • Loxer
  • Community Legend
  • 15837 Views
  • 3 replies
  • 0 likes
  • Other Devices
  • 15837 Views
  • 3 replies
  • 0 likes

Superuser Contribution Issues with Old Iphone 4s

PlanPremiumCountryFrance Device(iPhone 4S) Hello All,I try to use my old Iphone 4S for my daughter.I have subscribed a familly accountI have installed the App to the device and logged in with the account of my daughterWhen I launch spotify I can see ...

  • Casual Listener
  • Plan Premium Country France  Device (iPhone 4S)     Hello All, I try to use my old Iphone 4S for my daughter. I have subscribed a familly account I have installed the App to...
  • logic500
  • Gig Goer
  • 728 Views
  • 4 replies
  • 0 likes
  • 728 Views
  • 4 replies
  • 0 likes

Could not connect to Facebook

PlanFreeCountryChina with VPNDeviceiPhone XOperating SystemiOS 12 My Question or IssueHello I have no problem using Spotify on both iPad and MacBook. However, when I tried to log in my account on my iPhone, I never succeed. If I tried to continue wit...

  • Newbie
  • Plan Free Country China with VPN Device iPhone X Operating System iOS 12   My Question or Issue Hello   I have no problem using Spotify on both iPad and MacBook.  However,...
  • Loxer
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Adding albums

Is there a way to add albums to your playlists? It would be easier than individually adding songs. When I click on the three dots by the album that option is not available. I only have three options there: like, view artist, or share. AccountFreeCoun...

  • Regular
  • Is there a way to add albums to your playlists? It would be easier than individually adding songs. When I click on the three dots by the album that option is not available. I only have three options ...
  • Loxer
  • Community Legend
  • 653 Views
  • 1 replies
  • 0 likes
  • 653 Views
  • 1 replies
  • 0 likes

Trouble downloading songs on iPhone 6

PlanPremiumCountry Hong Kong DeviceiPhone 8 My Question or Issue I was trying to download songs off my Spotify premium but there isn’t an option for it. I can save it to a playlist but I can’t seem to download them ?

  • Casual Listener
  • Plan Premium Country  Hong Kong  Device iPhone 8   My Question or Issue  I was trying to download songs off my Spotify premium but there isn’t an option for it. I can save...
  • Loxer
  • Community Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes