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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47979 Views
  • 15 replies
  • 36 likes
  • 47979 Views
  • 15 replies
  • 36 likes

Superuser Contribution Please help me

I have spotify premium and what I don’t undestand is that I don’t have the ‘Behind The Lyrics’ feature. I’ve even gone into settings where it would be but the feature isn’t even there as if it never existed in the first place. Please give me feedback...

  • Newbie
  • I have spotify premium and what I don’t undestand is that I don’t have the ‘Behind The Lyrics’ feature. I’ve even gone into settings where it would be but the feature isn’t even there as if it never ...
  • Melody
  • Spotify
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Playlist doesn't shuffle

iPhone 6. I have a playlist of ~1300 songs and it plays from beginning to end. Reinstalled app, restarted phone, logged off and back in. Help please. Thanks!

  • Casual Listener
  • iPhone 6. I have a playlist of ~1300 songs and it plays from beginning to end. Reinstalled app, restarted phone, logged off and back in. Help please. Thanks! 
  • Smolly2002
  • Casual Listener
  • 1178 Views
  • 7 replies
  • 0 likes
  • 1178 Views
  • 7 replies
  • 0 likes

renewing my account

ok so...i had to get a new card because simply mine had expired. so that meant spotify has canceled itself. well there is nothing wring with that part. when i finally got logged in had to go extream measures to get into with my new subscription. BUT ...

  • Newbie
  • ok so...i had to get a new card because simply mine had expired. so that meant spotify has canceled itself. well there is nothing wring with that part. when i finally got logged in  had to go ex...
  • jsannn
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Offline Playlist doesn't show all Artists in search mode

I am using my spotify in offline mode to avoid mobile traffic. I got a playlist with 2500 somgs in it. If i want to search an artist, It only shows 4 songs. I know that there are more songs of this artist in my playlist. How can i fix this problem? b...

  • Newbie
  • I am using my spotify in offline mode to avoid mobile traffic. I got a playlist with 2500 somgs in it. If i want to search an artist, It only shows 4 songs. I know that there are more songs of t...
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

Only half my playlist goes in queue

When i queue a playlist about half of it will be in the queue and the rest i have to do manually

  • Casual Listener
  • When i queue a playlist about half of it will be in the queue and the rest i have to do manually
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Only half my playlist in queue when added

When i queue a playlist about half the playlist will be queued and the other half i have to do manually wich is very annoying

  • Casual Listener
  • When i queue a playlist about half the playlist will be queued and the other half i have to do manually wich is very annoying
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Spotify won't play local files iOS 11.2

Hello,after the iOS 11.2 Update, Spotify can't play any of my local song files.After I click the song, Spotify stops playing and skips to the next song. If the next song is a local file too, it skips it again until it gets to a non-local file and pla...

  • Newbie
  • Hello, after the iOS 11.2 Update, Spotify can't play any of my local song files. After I click the song, Spotify stops playing and skips to the next song. If the next song is a local file too, it s...
  • beriadan77
  • Newbie
  • 3997 Views
  • 11 replies
  • 6 likes
  • 3997 Views
  • 11 replies
  • 6 likes

Spotify has the worst navigation for finding clean albums

Why is it such a **bleep**ing hassle to find edited music on this platform, I shouldn’t have to look up the album by name, scroll all the way down to the albums section, click for more options, Just to see if the album even HAS an edited version do y...

  • Newbie
  • Why is it such a **bleep**ing hassle to find edited music on this platform, I shouldn’t have to look up the album by name, scroll all the way down to the albums section, click for more options, Just ...
  • gabeg01
  • Newbie
  • 560 Views
  • 1 replies
  • 2 likes
  • 560 Views
  • 1 replies
  • 2 likes

Songs

When i listen to Spotify on my I phone, i can't get to "My Songs". I used to be able to. I can't tell if it was an upgrade on my phone, or something changed. I can see my Songs on my home computer and work computer.and am able to choose which songs i...

  • Casual Listener
  • When i listen to Spotify on my I phone, i can't get to "My Songs".  I used to be able to. I can't tell if it was an upgrade on my phone, or something changed.  I can see my Songs on my home...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Back button gone from control center

Hey Team, Noticed today that when I open the Control Center to replay a song, the button is gone and is now replaced with a menu button which opens to "like" or "dislike"...what gives? I'd rather the option to replay my song easily. It's a pain to ha...

  • Newbie
  • Hey Team,   Noticed today that when I open the Control Center to replay a song, the button is gone and is now replaced with a menu button which opens to "like" or "dislike"...what gives? ...
  • 507 Views
  • 0 replies
  • 0 likes
  • 507 Views
  • 0 replies
  • 0 likes

Playback on call

Listening to Spotify via any Bluetooth device (car handsfree, Airpods etc). Received a call via any 3rd party app (whatsapp, viber, signal etc). Playback pauses for first few seconds and then resumes with 50 % volume. So the call is combined with mus...

  • Casual Listener
  • Listening to Spotify via any Bluetooth device (car handsfree, Airpods etc).  Received a call via any 3rd party app (whatsapp, viber, signal etc).  Playback pauses for first few seconds an...
  • phailo
  • Casual Listener
  • 1290 Views
  • 1 replies
  • 3 likes
  • Call playback
  • 1290 Views
  • 1 replies
  • 3 likes

Why fullscreen artwork only in timecapsule playlist?

I’d like to know if there is an option to always have fullscreen mode while playing tracks and not only in the timecapsule playlist?

  • Newbie
  • I’d like to know if there is an option to always have fullscreen mode while playing tracks and not only in the timecapsule playlist?
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

How to Disable Vidéo Clip ?

Hi There, I d like to know if someone knows how to disable the video clip playing background while your listening your song ?For example , the last Rae Sremmurd, you get a video clip for each song, but it's slowing down the apps and taking a lot of b...

  • Newbie
  • Hi There,   I d like to know if someone knows how to disable the video clip playing background while your listening your song ? For example , the last Rae Sremmurd, you get a video clip for e...
  • 565 Views
  • 0 replies
  • 1 likes
  • 565 Views
  • 0 replies
  • 1 likes

Solved!! Spotify not loading with latest iOS beta 11.4

I’m running Spotify 8.4.49 on a iOS build 11.4 (beta) which O think is build 15F5049C.When opened the spotify logo appears briefly before crashing out back to the iOS home screen.any advice, help or updates appreciated.

  • Regular
  • I’m running Spotify 8.4.49 on a iOS build 11.4 (beta) which O think is build 15F5049C. When opened the spotify logo appears briefly before crashing out back to the iOS home screen. any advice, help...
  • 17TillIDie
  • Casual Listener
  • 1972 Views
  • 2 replies
  • 0 likes
  • 11.4
    Crash
    iOS
  • 1972 Views
  • 2 replies
  • 0 likes

Student discount

I signed up for the student discount, it charged my account and I got the verification email. But I go and log into my Spotify and check my account status and it says ‘FREE’. Anyone have any idea why?

  • Newbie
  • I signed up for the student discount, it charged my account and I got the verification email. But I go and log into my Spotify and check my account status and it says ‘FREE’. Anyone have any idea why?
  • Keanu_C
  • Community Legend
  • 466 Views
  • 2 replies
  • 0 likes
  • 466 Views
  • 2 replies
  • 0 likes

app will not open once installed on iphone

Have tried reinstalling many times and it installs but fails to launch when i press on the icon. Please help

  • Newbie
  • Have tried reinstalling many times and it installs but fails to launch when i press on the icon. Please help
  • Keanu_C
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Downloading Playlists from Local Files

Hi, My name is Ryan, and I've been using Spotify for a little over two years. I'm a big Chance the Rapper fan, and since his album Acid Rap wasn't on Spotify, I decided I was going to add it myself. So I downloaded the album from Mixtapemonkey.com, u...

  • Newbie
  • Hi,   My name is Ryan, and I've been using Spotify for a little over two years. I'm a big Chance the Rapper fan, and since his album Acid Rap wasn't on Spotify, I decided I was going...
  • 717 Views
  • 0 replies
  • 0 likes
  • 717 Views
  • 0 replies
  • 0 likes

Playlist syncing

Hello, I created a playlist on my laptop (spotify application) which contains 54 songs, and changed the order of some songs afterwards. On my iPhone (spotify app) it has only partially synced - It contain 37 songs despite saying 54 and the order is d...

  • Newbie
  • Hello,   I created a playlist on my laptop (spotify application) which contains 54 songs, and changed the order of some songs afterwards. On my iPhone (spotify app) it has only partially synce...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Advertisements won't play - have to stop and restart app

I'm trying to change to Spotify from Pandora, but every single time the player starts as soon as an advertisement comes up, the app stops playing and I have to manually stop it and restart it. I never get the promised 30 minutes of ad-free playing be...

  • Newbie
  • I'm trying to change to Spotify from Pandora, but every single time the player starts as soon as an advertisement comes up, the app stops playing and I have to manually stop it and restart it. I neve...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Local Files on mobile

I've been able to create a playlist of local file on my Mac just fine but can't seem to figure out how to get them onto my iOS device. I've read and watched videos saying I just need to switch the playlist to offline mode or to download the songs but...

  • Newbie
  • I've been able to create a playlist of local file on my Mac just fine but can't seem to figure out how to get them onto my iOS device. I've read and watched videos saying I just need to switch the pl...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes