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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Michaelman11

Regular

234672 Views

55 replies

13 likes

  • 234672 Views
  • 55 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

157731 Views

507 replies

108 likes

  • 157731 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108017 Views

19 replies

38 likes

  • 108017 Views
  • 19 replies
  • 38 likes

Downloads

HiI have around 50 albums downloded to my Apple iPhone. IWhen I try to download an album now I see a message 'You have exceeded your download limit' This is no good to me as I travel and often need access to music where there is no wifi or mobile cov...

Newbie

Hi I have around 50 albums downloded to my Apple iPhone. IWhen I try to download an album now I see a message 'You have exceeded your download limit' This is no good to me as I travel and often need...

Keanu_C

Community Legend

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
  • 0 likes

Solved!! Spotify needs to be opened to download music?

I have bought an iphone 8 and wanted to download all my songs. But it only downloads when the app is open and im not idle. This takes a lot of time because im about to download like 2k songs. I never had that problem with other devices. Any ideas?

Regular

I have bought an iphone 8 and wanted to download all my songs. But it only downloads when the app is open and im not idle.    This takes a lot of time because im about to download like 2k...

DawnZieme

Casual Listener

81840 Views

10 replies

0 likes

  • 81840 Views
  • 10 replies
  • 0 likes

When will previous users get the new update?

So, i made a new account to try out the new update, but I'm still waiting on my established profile to get updated with the new interface. When will previous free users see the update instead of the brand new users?

Regular

So, i made a new account to try out the new update, but I'm still waiting on my established profile to get updated with the new interface. When will previous free users see the update instead of the ...

MattSuda

Spotify Star

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Has the new update affected the 10,000 song limit?

I noticed that "saving albums" works differently than the old version of spotify, in that they get added to a "favorites" playlist instead of a songs list. What does this mean about the 10,000 song limit? Is it a thing of the past, or still in effect...

Regular

I noticed that "saving albums" works differently than the old version of spotify, in that they get added to a "favorites" playlist instead of a songs list. What does this mean about the 10,000 song l...

AcidGreen

Regular

1375 Views

1 replies

0 likes

  • 1375 Views
  • 1 replies
  • 0 likes

Switching view from songs by album to all songs

Hi. Until this afternoon I could see all songs by going to library > songs. I could then play all songs and shuffle all songs. I’ve done something and now I see songs listed by album. I can’t play all songs, only songs from one album at a time. How d...

Casual Listener

Hi. Until this afternoon I could see all songs by going to library > songs. I could then play all songs and shuffle all songs. I’ve done something and now I see songs listed by album. I can’t play...

Clumsy1974

Casual Listener

816 Views

2 replies

0 likes

  • 816 Views
  • 2 replies
  • 0 likes

Radio only plays one song then goes back to queue with is unviewable

Help! I’ve been a $10 a month subscriber for pushing five years (yikes, could have bought a lot of iTunes for $600!) and have a new problem. When I play a radio station, Spotify only plays one song and then goes back to the playlist I was on before a...

Newbie

Help! I’ve been a $10 a month subscriber for pushing five years (yikes, could have bought a lot of iTunes for $600!) and have a new problem. When I play a radio station, Spotify only plays one song a...

Beachamt

Newbie

989 Views

1 replies

1 likes

  • 989 Views
  • 1 replies
  • 1 likes

Solved!! Local Files Not Syncing to my iPhone

Hey, So I've been trying to download some tracks from a few games I play off of youtube. I've been using a youtube-to-mp3 converter to download these tracks to my windows computer, and the download is fine. I've done all the settings properly so that...

Casual Listener

Hey,   So I've been trying to download some tracks from a few games I play off of youtube. I've been using a youtube-to-mp3 converter to download these tracks to my windows computer, and the d...

connormcintyre

Casual Listener

746 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

App keeps crashing when I sign in with my account on my iOS (tested on iPhone and iPad)

App keeps crashing when I try to sign in to my account. For some reason, it is only on this one pariticular account. I tried another account of mine, and it signed in smoothly. I have "Sign[ed] Out Everywhere" and the problem still exists. I have re-...

Visitor

App keeps crashing when I try to sign in to my account. For some reason, it is only on this one pariticular account. I tried another account of mine, and it signed in smoothly.   I have "Sign[...

MattSuda

Spotify Star

626 Views

1 replies

0 likes

  • 626 Views
  • 1 replies
  • 0 likes

Solved!! How to I turn shuffle play off

Whenever I try to play songs from my playlist it just says shuffle play at the top I can’t select what I actually listen to

Newbie

Whenever I try to play songs from my playlist it just says shuffle play at the top I can’t select what I actually listen to

user-removed

Not applicable

2783 Views

1 replies

0 likes

  • 2783 Views
  • 1 replies
  • 0 likes

Updates

I just got the new update version 8.4.50 and I hate it. It is changing my playlists and not shuffling all of the songs on my playlists. Anyone know how to delete the update and go back to the way it was??? Help!

Newbie

I just got the new update version 8.4.50 and I hate it. It is changing my playlists and not shuffling all of the songs on my playlists. Anyone know how to delete the update and go back to the way it ...

434 Views

0 replies

0 likes

  • 434 Views
  • 0 replies
  • 0 likes

Solved!! My offline music in one place

Some months ago, in my Spotify app I had a place in “Your music” that was named “Downloaded Music” and it’s not there anymore. I want to have all my downloaded music in one place so... How can I activate that feature again?

Newbie

Some months ago, in my Spotify app I had a place in “Your music” that was named “Downloaded Music” and it’s not there anymore. I want to have all my downloaded music in one place so... How can I acti...

MattSuda

Spotify Star

611 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Notifications don‘t work

I do not get any kind of notifications. I have turned on everything, E-Mail and Push and do not get any. Does anyone have the same problem? Does anyone know how to fix this? Thanks in advance!

Casual Listener

I do not get any kind of notifications. I have turned on everything, E-Mail and Push and do not get any. Does anyone have the same problem? Does anyone know how to fix this?   Thanks in advanc...

Katerina

Spotify Legend

8836 Views

5 replies

2 likes

  • 8836 Views
  • 5 replies
  • 2 likes

Add song to playlist iPhone & iPad

When I add a song to a playlist on my iPhone I see a list of my playlists and on top the list the playlist I add a song to and then my other playlists in alphabetical order. When I add a song to a playlist on my iPad I see only the playlist list in a...

Regular

When I add a song to a playlist on my iPhone I see a list of my playlists and on top the list the playlist I add a song to and then my other playlists in alphabetical order.   When I add a son...

804 Views

0 replies

0 likes

iOS
iphone
  • 804 Views
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30 minutes of ad-free music not working again

not working, after 2 songs another 2 adverts came on!! False advertisement!

Newbie

not working, after 2 songs another 2 adverts came on!! False advertisement!

if0k_gn-acmi

Newbie

928 Views

1 replies

1 likes

  • 928 Views
  • 1 replies
  • 1 likes

Playlists wont shuffle anymore!!!

I have the free version of Spotify on my phone. When I updated the app, and clicked Shuffle my playlist: guess what? Played the first 6 songs I added to the playlist! There is 605 songs and it chooses those 6 every time. One time since the update, on...

Newbie

I have the free version of Spotify on my phone. When I updated the app, and clicked Shuffle my playlist: guess what? Played the first 6 songs I added to the playlist! There is 605 songs and it choose...

507 Views

0 replies

0 likes

  • 507 Views
  • 0 replies
  • 0 likes

Spotify app won't open on iOS 11.4

I happen to update my iPhone 7 to iOS 11.4 today; now as I am opening the app it displays a black screen during startup and crashing/closing itself automatically. Any solution to fix it? Update: Upon uninstall and reinstallation of latest version of ...

Newbie

I happen to update my iPhone 7 to iOS 11.4 today; now as I am opening the app it displays a black screen during startup and crashing/closing itself automatically. Any solution to fix it?   Upd...

Helpme555

Regular

2527 Views

2 replies

0 likes

  • 2527 Views
  • 2 replies
  • 0 likes

Reverse sort order on recently added albums

Hello all,this is my first post here. So bear with me if make a mistake. I've tried to search for my problem but came up empty.Now on to my problem:On iOS I can't find a way to reverse the sort order on the recently added albums. On Android you have ...

Casual Listener

Hello all, this is my first post here. So bear with me if make a mistake. I've tried to search for my problem but came up empty. Now on to my problem: On iOS I can't find a way to reverse the sort...

FreeBird123

Casual Listener

623 Views

1 replies

0 likes

  • 623 Views
  • 1 replies
  • 0 likes

Spotify randomly stops playing music

Does anyone share the same problem? Spotify just randomly stops playing music when my phone is connected to an external speaker (Bluetooth). That's so annoying...please help me!

Newbie

Does anyone share the same problem? Spotify just randomly stops playing music when my phone is connected to an external speaker (Bluetooth). That's so annoying...please help me!

user-removed

Not applicable

814 Views

1 replies

0 likes

  • 814 Views
  • 1 replies
  • 0 likes