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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

247496 Views

27 replies

5 likes

  • 247496 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

pkrpmusic

Newbie

132680 Views

119 replies

13 likes

Other
  • 132680 Views
  • 119 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

3412 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

310314 Views

62 replies

16 likes

  • 310314 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

133960 Views

19 replies

38 likes

  • 133960 Views
  • 19 replies
  • 38 likes

I have IOS6 on my old iphone 3GS. It won't let me download spotify and I paid for this premium!

I need a way to get spotify on iphone 3gs with ios 6. I know **bleep** well it worked in the past. I am in Canada and why it won't work?PlanPremiumCountry CanadaDeviceiphone 3GSOperating Systemios 6 My Question or Issue Why can't I get spotify on my ...

Newbie

I need a way to get spotify on iphone 3gs with ios 6. I know **bleep** well it worked in the past. I am in Canada and why it won't work? Plan Premium Country  Canada Device iphone 3GS Ope...

Loxer

Community Legend

1711 Views

1 replies

0 likes

  • 1711 Views
  • 1 replies
  • 0 likes

Spotify search, browse and radio on Android do not work on WiFi.

Premium Account Country US Device Lg Stylo G phoneOperating System Android My Question or Issue My Spotify phone app doesn't seem to work anymore on Wi-Fi except at home. My playlists seem to work and homepage. Browse, search and radio keep giving me...

Casual Listener

Premium Account   Country US   Device Lg Stylo G phone Operating System Android   My Question or Issue  My Spotify phone app doesn't seem to work anymore on Wi-Fi except a...

Hubo

Community Legend

2434 Views

3 replies

1 likes

  • 2434 Views
  • 3 replies
  • 1 likes

Playlist plays first couple songs over and over

PlanFreeCountry USDeviceiPhone 7Operating SystemiOS 11 My Question or Issue I have a playlist with over 200 songs added to it. Ever since the new update, every time I’ve went to play it it just plays the same like 10 songs added to it. It doesn’t pla...

Newbie

  Plan Free Country  US Device iPhone 7 Operating System iOS 11   My Question or Issue  I have a playlist with over 200 songs added to it. Ever since the new update, ev...

Trap380

Regular

613 Views

2 replies

0 likes

  • 613 Views
  • 2 replies
  • 0 likes

new update, how do i shuffle on my phone?

PlanFreeCountry USADeviceiPhone 8Operating SystemiOS 11.2 My Question or Issue I click shuffle play on my playlists, but it doesn’t shuffle. Before the new update (that constantly tells me to pay for premium, which can be disruptive to my enjoyable m...

Newbie

Plan Free Country  USA Device iPhone 8 Operating System iOS 11.2   My Question or Issue  I click shuffle play on my playlists, but it doesn’t shuffle. Before the new update (...

Loxer

Community Legend

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

Someone else using my account

PlanPremiumCountry UKDevice(iPhone 7)Operating System(iOS 11.4) My Question or IssueMy spotify keeps pausing saying someone else is using my account even though I have reset my password and logged back in with the same issue appearing. Is this an ios...

Casual Listener

Plan Premium Country  UK Device (iPhone 7) Operating System (iOS 11.4)   My Question or Issue My spotify keeps pausing saying someone else is using my account even though I have r...

Koyubi

Rising Star 3

1086 Views

4 replies

0 likes

  • 1086 Views
  • 4 replies
  • 0 likes

Solved!! Update

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Uruguay DeviceIPhone SEOperating System(iOS 11 My Question or Issue I have a problem with the update, like it’s t...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Uruguay  Device IPhone SE Operating Syst...

Loxer

Community Legend

702 Views

1 replies

1 likes

  • 702 Views
  • 1 replies
  • 1 likes

Playback glitching/ sounds like broken record on iOS (iPhone SE)

As I'm playing a downloaded song on the app, at some point the playback will glitch out, loop and repeat over about a half second of audio, akin to a broken record. For example, I just had "Talk tha-Talk tha-Talk tha-Talk tha-Talk tha-Talk that talk ...

Regular

As I'm playing a downloaded song on the app, at some point the playback will glitch out, loop and repeat over about a half second of audio, akin to a broken record. For example, I just...

IIatriumII

Newbie

11872 Views

13 replies

6 likes

  • 11872 Views
  • 13 replies
  • 6 likes

Song won’t play on iPhone, but will on iPad

PlanFree/PremiumPremiumCountry USADevice iPhone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) ios 11.4My Question or IssueCreated a playlist including a particular song that I’ve listened to on Spotify for years. When I attempt to play fro...

Casual Listener

Plan Free/Premium Premium Country  USA Device   iPhone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)  ios 11.4 My Question or Issue Created a playlist inc...

Loxer

Community Legend

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

can’t make playlists public anymore

i realized after the new update, that i cant change my playlists from private to public so other people can find them uh help?

Newbie

i realized after the new update, that i cant change my playlists from private to public so other people can find them uh help?

Loxer

Community Legend

1349 Views

1 replies

0 likes

  • 1349 Views
  • 1 replies
  • 0 likes

help please setting up on new phone

PlanFree/PremiumCountry Device Operating System My Question or Issue i have spotify premium set up on my computer and i search on it through sonos (cant remember how i set that up but it works fine). i also have it on my old phone which i use as a co...

Newbie

Plan Free/Premium Country   Device   Operating System   My Question or Issue  i have spotify premium set up on my computer and i search on it through sonos (cant remember...

xj-_ibwbggp9

Newbie

816 Views

1 replies

0 likes

  • 816 Views
  • 1 replies
  • 0 likes

My favorites playlist has been deleted and I’m really upset, confused and woebegone.

Help please. My favorites playlist deleted itself but all other playlists remain. It’s causinv me much distress. Danke,

Newbie

Help please. My favorites playlist deleted itself but all other playlists remain. It’s causinv me much distress.    Danke,

Loxer

Community Legend

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

I lost all personalization after re-install and password change. Any help given is appreciated.

PlanPremiumCountryTurkeyDeviceiPhone 7Operating SystemiOS10, MacOSMy Question or IssueI had some problems on iPhone7 about playback. Tracks skipped and playback paused. Having read that re-installing solved same kind of problems I erased Spotify from...

Casual Listener

Plan Premium Country Turkey Device iPhone 7 Operating System iOS10, MacOS My Question or Issue I had some problems on iPhone7 about playback. Tracks skipped and playback paused. Having read ...

Loxer

Community Legend

749 Views

3 replies

0 likes

  • 749 Views
  • 3 replies
  • 0 likes

shuffle

PlanFreeCountry usaDeviceiPhone SEOperating SystemiOS 11 My Question or Issue why when i hit shuffle it always starts at the beginning and goes in order? i have over 200 songs that i want to be played in any sort of order, i close the app press shuff...

Newbie

Plan Free Country  usa Device iPhone SE Operating System iOS 11   My Question or Issue  why when i hit shuffle it always starts at the beginning and goes in order? i have ove...

Hubo

Community Legend

605 Views

1 replies

0 likes

  • 605 Views
  • 1 replies
  • 0 likes

Change Language on Iphone

PlanPremiumCountry NorwayDeviceiPhone 7 My Question or Issue I did install Spotify on my wife’s Iphone today. She has her language settings to Norwegian, but Spotify installed German.I have tried to change Language to English and did a restart on the...

Newbie

  Plan Premium Country  Norway Device iPhone 7   My Question or Issue   I did install Spotify on my wife’s Iphone today. She has her language settings to Norwegian, but ...

Hubo

Community Legend

2198 Views

1 replies

0 likes

  • 2198 Views
  • 1 replies
  • 0 likes

Music keeps playing after app closes

PlanPremium/familyCountry: USA DeviceiPhoneOperating SystemiOS My Question or IssueI got an invite toa family plan - listened all yesteday - worked great - now I can't get music to stop playing - even after I close the app. I deleted and reinstalled ...

Casual Listener

  Plan Premium/family Country: USA  Device iPhone Operating System iOS   My Question or Issue I got an invite toa family plan - listened all yesteday - worked great - now I c...

cb_Help

Casual Listener

3885 Views

4 replies

0 likes

  • 3885 Views
  • 4 replies
  • 0 likes

Solved!! Spotify premium cant be purchased in this app

PlanPremiumCountry PhilippinesDeviceiPhone 6Operating SystemiOS 11 My Question or Issue Premium subscription suddenly converted back to free. App says premiuim purchase is not available in the app

Casual Listener

Plan Premium Country  Philippines Device iPhone 6 Operating System iOS 11   My Question or Issue   Premium subscription suddenly converted back to free. App says premiuim pu...

x2zr4li-t1_za

Casual Listener

6447 Views

2 replies

0 likes

  • 6447 Views
  • 2 replies
  • 0 likes

[Mobile] Bring back old layout for free mobile version

I am currently using the free mobile version on my iPhone, and after the recent update, a page solely for a Spotify premium ad has been added at the bottom of my screen. This took away the button to view my own profie, so I am unable to reach the peo...

Newbie

I am currently using the free mobile version on my iPhone, and after the recent update, a page solely for a Spotify premium ad has been added at the bottom of my screen. This took away the button to ...

Maxim

Spotify Star

805 Views

1 replies

2 likes

Mobile
  • 805 Views
  • 1 replies
  • 2 likes

Finding friends

PlanFreeCountry DeviceiPhone 8 Operating SystemiOS 10 My Question or Issue I am trying to locate family members on Spotify. I use the following formula in the search bar to locate: spotify:username:xxxxx Xs = family member username Each time I do thi...

Newbie

Plan Free Country   Device iPhone 8   Operating System iOS 10   My Question or Issue  I am trying to locate family members on Spotify.  I use the following formula...

Maxim

Spotify Star

947 Views

1 replies

0 likes

error messages
Find friends
usernames
  • 947 Views
  • 1 replies
  • 0 likes

Solved!! Clear Spotify Queue on IOS

PlanPremiumCountryAustraliaDevice(iPhone Operating System(iOS 11.4) My Question or Issue I've looked through the knowledge base, searched and watched videos on how to clear the queue on Spotify, but it's either not clear, or my tech skills are failin...

Casual Listener

Plan Premium Country Australia Device (iPhone 😎 Operating System (iOS 11.4)   My Question or Issue   I've looked through the knowledge base, searched and watched videos on how t...

beeceela

Casual Listener

143135 Views

3 replies

1 likes

iOS
IOS 11
queue
queue error
queue list
  • 143135 Views
  • 3 replies
  • 1 likes

CAN'T EDIT MY PLAYLIST

HI, So the new update was released for IOS but part of the update has now meant that there is not a option to edit the playlist and I am aware that you can click on the calender also i have attached a photo showing that is no option to edit the playl...

Casual Listener

HI,  So the new update was released for IOS but part of the update has now meant that there is not a option to edit the playlist and I am aware that you can click on the calender also i have at...

Djelan

Casual Listener

28065 Views

5 replies

1 likes

  • 28065 Views
  • 5 replies
  • 1 likes