Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70738 Views
  • 16 replies
  • 37 likes
  • 70738 Views
  • 16 replies
  • 37 likes

Recent Update

So I recently updated to the most recent version of Spotify, and I normally used “my saved songs” to listen to music now it’s “gone” or am I not looking on the right place Edit: with the “favorite song” portal I’ve lost 400+ songs

  • Newbie
  • So I recently updated to the most recent version of Spotify, and I normally used “my saved songs” to listen to music now it’s “gone” or am I not looking on the right place  Edit: with the “favo...
  • Infinityferret
  • Newbie
  • 642 Views
  • 1 replies
  • 0 likes
  • 642 Views
  • 1 replies
  • 0 likes

Remove from playlist function missing in ios

My #1 complaint about Spotify has been that it's so difficult to remove a song from a playlist. The longer the playlist, the harder the needle-in-a-haystack process of finding the song to remove it. Last night I discoverd that my girlfriend has the m...

  • Casual Listener
  • My #1 complaint about Spotify has been that it's so difficult to remove a song from a playlist. The longer the playlist, the harder the needle-in-a-haystack process of finding the song to remove it. ...
  • bocraw70
  • Casual Listener
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Solved!! How can you make Albums available offline?

How do you make albums available to listen to offline on Spotify?

  • Regular
  • How do you make albums available to listen to offline on Spotify?
  • jpp
  • Casual Listener
  • 91834 Views
  • 22 replies
  • 17 likes
  • 91834 Views
  • 22 replies
  • 17 likes

Hit My Music Limit, Removed Songs on Mac, Not Syncing with iOS

Hi, Spotify for iOS keeps telling me I have reached the maximum amount of downloaded content. Thus, I cleaned out about a thousand saved tracks in "My Music" on Spotify for Mac, but I'm still getting the same error message on iOS. Please help! Thanks...

  • Newbie
  • Hi,   Spotify for iOS keeps telling me I have reached the maximum amount of downloaded content. Thus, I cleaned out about a thousand saved tracks in "My Music" on Spotify for Mac, but I'm stil...
  • JackBeau
  • Composer
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Daily Mix unavailable

I've used this Spotify account since 25/04/18 and subscribed to Premium on 01/05/18. Since then, my Daily Mixes have disappeared and are unavailable if I search for them. My Daily Mixes were available everyday before I subscribed to Premium, so I don...

  • Casual Listener
  • I've used this Spotify account since 25/04/18 and subscribed to Premium on 01/05/18. Since then, my Daily Mixes have disappeared and are unavailable if I search for them.   My Daily Mixes were...
  • JackBeau
  • Composer
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Block Explicit Option Not Available

I have spotifiy premium for family and the recently released button to "Block Explicit" is not available in settings on my iPhone. Is there something I need to to do activate this feature?

  • Casual Listener
  • I have spotifiy premium for family and the recently released button to "Block Explicit" is not available in settings on my iPhone.  Is there something I need to to do activate this feature?
  • JackBeau
  • Composer
  • 972 Views
  • 1 replies
  • 0 likes
  • Explicit
    Premium for Family
  • 972 Views
  • 1 replies
  • 0 likes

Push- Notifications from followed artists!

Please Spotify! Please make it soon possible to receive Push- Notifications of my favorite artists! Since 2 years ago i chat with the Support about that problem but nothing change! All settings for notifications pulled on, but it doesnt work on my iP...

  • Visitor
  • Please Spotify! Please make it soon possible to receive Push- Notifications of my favorite artists!  Since 2 years ago i chat with the Support about that problem but nothing change!  All ...
  • JackBeau
  • Composer
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Spotify frequently pauses, etc. when playing on sonos

Why does my spotify always pause, skip songs, play only 2 minutes into a song, etc. when playing on a sonos speaker from iPhone? All apps are updated to current systems. So frustrating!

  • Newbie
  • Why does my spotify always pause, skip songs, play only 2 minutes into a song, etc. when playing on a sonos speaker from iPhone?  All apps are updated to current systems.  So frustrating!
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Behind the Lyrics is not working on my IPhone

I’m using the latest update but I still don’t have Behind the Lyrics feature. I know that not all the songs have lyrics available but I checked on those that definitely have the lyrics and I know my friends have them for some of the songs, however th...

  • Newbie
  • I’m using the latest update but I still don’t have Behind the Lyrics feature. I know that not all the songs have lyrics available but I checked on those that definitely have the lyrics and I know my ...
  • martymclean97
  • Casual Listener
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Spotify playing wrong song from album

Hello,I've been listening to In Our Bones by Against The Current, and found some acoustic songs on YouTube. I've downloaded them on my pc and put them in a playlist in Spotify on my phone, but now when I want to play Chasing Ghosts from the album (no...

  • Music Fan
  • Hello, I've been listening to In Our Bones by Against The Current, and found some acoustic songs on YouTube. I've downloaded them on my pc and put them in a playlist in Spotify on my phone, but...
  • 383 Views
  • 0 replies
  • 0 likes
  • 383 Views
  • 0 replies
  • 0 likes

Spotify Radio not available on Iphone

No radio feature in Iphone IOS app wether in tabs or in artist / song "3-dots" menu. Buttons mentionned below are simply NOT there on my Iphone:https://support.spotify.com/th-en/using_spotify/discover_music/spotify-radio/ Tried everything suggested o...

  • Casual Listener
  • No radio feature in Iphone IOS app wether in tabs or in artist / song "3-dots" menu. Buttons mentionned below are simply NOT there on my Iphone: https://support.spotify.com/th-en/using_spotify/disco...
  • lkuczborski
  • Gig Goer
  • 1066 Views
  • 2 replies
  • 1 likes
  • 1066 Views
  • 2 replies
  • 1 likes

Multiple Bowers and Wilkins speakers on Airplay IOS

I use a Bowers and Wilkings A5 to play Spotify via Airplay. I am thinking of buying another for the kitchen and assumed I could play through both speakers and toggle one or the other off/on like on Sonos. Bowers and Wilkins have informed me this is n...

  • Newbie
  • I use a Bowers and Wilkings A5 to play Spotify via Airplay.   I am thinking of buying another for the kitchen and assumed I could play through both speakers and toggle one or the other off/on ...
  • 540 Views
  • 0 replies
  • 0 likes
  • 540 Views
  • 0 replies
  • 0 likes

Solved!! Podcasts & videos doesn't show up in my iPad app

The Podcasts & Videos section has been available on my. iPhone for awhile now, but still does not appear in on my iPad app. Is there something I'm missing? Is this feature still not available for the iPad? I'm a premium member and as far as I'm conce...

  • Newbie
  • The Podcasts & Videos section has been available on my. iPhone for awhile now, but still does not appear in on my iPad app. Is there something I'm missing? Is this feature still not available for...
  • tobi_hase
  • Newbie
  • 45442 Views
  • 43 replies
  • 17 likes
  • 45442 Views
  • 43 replies
  • 17 likes

New iPhone8 has no playlists

I have just bought an iPhone8 to replace my iPhone6. On my new phone when I open Spotify I have no playlists but they are all still listed in Shazam? Where did they go? I thought they should be on whatever device I use to log into my Spotify account?

  • Newbie
  • I have just bought an iPhone8 to replace my iPhone6.  On my new phone when I open Spotify I have no playlists but they are all still listed in Shazam?  Where did they go?  I thought th...
  • 383 Views
  • 0 replies
  • 0 likes
  • 383 Views
  • 0 replies
  • 0 likes

Songs skip when moving

Hello I’ve been using Spotify for my workouts for years now and this past week it’s suddenly started with a motion sensor that turns my music on and off when I move which makes it impossible to do exercise I have an iPhone 7 and I’m using iOS 11.3. I...

  • Casual Listener
  • Hello I’ve been using Spotify for my workouts for years now and this past week it’s suddenly started with a motion sensor that turns my music on and off when I move which makes it impossible to do ex...
  • Jrak1115
  • Casual Listener
  • 1355 Views
  • 2 replies
  • 0 likes
  • 1355 Views
  • 2 replies
  • 0 likes

Solved!! My Spotify won't shuffle

My Spotify playlist won't shuffleI click shuffle but it just plays the songs in orderIt's really annoying meSomeone helpI have premiumAnd I use it on an iPhone

  • Newbie
  • My Spotify playlist won't shuffle I click shuffle but it just plays the songs in order It's really annoying me Someone help I have premium And I use it on an iPhone
  • Bmcnelis
  • Casual Listener
  • 54725 Views
  • 15 replies
  • 5 likes
  • 54725 Views
  • 15 replies
  • 5 likes

Solved!! Will I be charged after my free 7 day trial?

Hi, today, i accidentally clicked "Free trial" on spotify, so now, I'm hooked up with premium for 7 days. I'm afraid I will get charged after the 7 day trial has ended, even though I haven't entered in credit card details. Is it still possible i will...

  • Casual Listener
  • Hi, today, i accidentally clicked "Free trial" on spotify, so now, I'm hooked up with premium for 7 days. I'm afraid I will get charged after the 7 day trial has ended, even though I haven't entered...
  • osornios
  • Spotify Star
  • 295471 Views
  • 140 replies
  • 7 likes
  • 295471 Views
  • 140 replies
  • 7 likes

Stop auto play in car

Hello, I am having an issue with Spotify automatically playing when it connects to my car sound system via Bluetooth. I do not want it to auto play. Even if I pause the current song manually and close Spotify completely it will still resume playing a...

  • Newbie
  • Hello,   I am having an issue with Spotify automatically playing when it connects to my car sound system via Bluetooth. I do not want it to auto play.    Even if I pause the curren...
  • 3685 Views
  • 0 replies
  • 47 likes
  • 3685 Views
  • 0 replies
  • 47 likes