Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

138869 Views

503 replies

108 likes

  • 138869 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97798 Views

19 replies

38 likes

  • 97798 Views
  • 19 replies
  • 38 likes

Replacing an album that has been removed from spotify

Hi, One of my favorite albums, The Suburbs by Arcade Fire has just disappeared from the service. I listen to this album about once a week so I'm really notcing the loss. I actually own the CD of this album, so is there any way I can get the CD copy o...

Casual Listener

Hi,   One of my favorite albums, The Suburbs by Arcade Fire has just disappeared from the service. I listen to this album about once a week so I'm really notcing the loss.   I actually ...

user-removed

Not applicable

735 Views

3 replies

0 likes

  • 735 Views
  • 3 replies
  • 0 likes

Solved!! Local file sync never completing

App Version8.4.28.1104 i recently had to wipe my phone and start fresh on iOS and am having issues syncing over my local files from the desktop app (Mac) to the iOS app. I have all the local files in a playlist and both the desktop and phone are on t...

Visitor

App Version 8.4.28.1104   i recently had to wipe my phone and start fresh on iOS and am having issues syncing over my local files from the desktop app (Mac) to the iOS app. I have all the loc...

user-removed

Not applicable

748 Views

1 replies

0 likes

  • 748 Views
  • 1 replies
  • 0 likes

Local files disappearing from playlists on mobile device?

So as of this morning, all of my local files were perfectly downloaded in my playlist on my phone. Somewhere between then and now, they have completely disappeared from the playlist. I added a few more local files in the playlist, but now none of the...

Newbie

So as of this morning, all of my local files were perfectly downloaded in my playlist on my phone. Somewhere between then and now, they have completely disappeared from the playlist. I added a few mo...

645 Views

0 replies

2 likes

  • 645 Views
  • 0 replies
  • 2 likes

iOS 11.2.1 & Spotify app problems with BMW ConnectedDrive

Hello, the last weeks I have problems with playing Spotify in my F36 BMW. I'm using an iPhone with iOS 11.2.1 and Spotify 8.4.28.1104. The BMW software is up-to-date, has professional navi. Spotify won't start in the app menu any more, it only plays ...

Newbie

Hello, the last weeks I have problems with playing Spotify in my F36 BMW. I'm using an iPhone with iOS 11.2.1 and Spotify 8.4.28.1104. The BMW software is up-to-date, has professional navi. Spotify w...

uhaslund

Newbie

753 Views

1 replies

0 likes

  • 753 Views
  • 1 replies
  • 0 likes

so i can play my playlist on my account but when i log onto another account i can’t see it

right so i can play the playlist on my account but if i log out and go onto another account and go to my profile (which it’s following) it won’t show up so i have to copy and paste the link to find it, why doesn’t it just show up? it’s a public colla...

Visitor

right so i can play the playlist on my account but if i log out and go onto another account and go to my profile (which it’s following) it won’t show up so i have to copy and paste the link to find i...

388 Views

0 replies

1 likes

  • 388 Views
  • 0 replies
  • 1 likes

Solved!! Using Spotify Basic on iPod Touch 6th gen

Got a new iPod touch for Christmas, downloaded the Spotify app for it. With just having a basic account, the functionality of the app appears very limited. You can't choose to play individual songs, it seems like you can only shuffle play. I do not m...

Newbie

Got a new iPod touch for Christmas, downloaded the Spotify app for it. With just having a basic account, the functionality of the app appears very limited. You can't choose to play individual songs, ...

Bethany_Dawn

Community Legend

6642 Views

1 replies

0 likes

  • 6642 Views
  • 1 replies
  • 0 likes

All offline music gone

Hey, can someone help me, all my offline music is gone again. Had the same problems a few weeks earlier, reinstalled the app a few times but still have the problem. Super frustrating couse i’m Traveling right now and cannot listen to my music

Casual Listener

Hey,   can someone help me, all my offline music is gone again. Had the same problems a few weeks earlier, reinstalled the app a few times but still have the problem. Super frustrating couse i...

thijmenz

Casual Listener

469 Views

1 replies

0 likes

Offline modus
  • 469 Views
  • 1 replies
  • 0 likes

Spotify AirPlay bitrate?

Hello Does anyone know which bitrate you get when you use Spotify with AirPlay and have Premium? I know that if you have Premium and use Cromecast Audio you only get 256kbps and not 320kbps. Is it the same thing with AirPlay or do you get 320kbps?

Casual Listener

Hello   Does anyone know which bitrate you get when you use Spotify with AirPlay and have Premium? I know that if you have Premium and use Cromecast Audio you only get 256kbps and not 320kbps....

user-removed

Not applicable

2300 Views

3 replies

2 likes

  • 2300 Views
  • 3 replies
  • 2 likes

Local songs do not show up.

Hi all. I have a problem. Local songs do not show up. The music I uploaded from the computer does not appear on the phone Please help me. Thankss..

Newbie

Hi all. I have a problem. Local songs do not show up. The music I uploaded from the computer does not appear on the phone Please help me. Thankss..

tm11aa

Casual Listener

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

ipod touch

Hello.I'm fairly new to spotify.I've been using an iphone 5 up to now and thinking about switching to an ipod. will all my downloads load on the ipod once I log in?ThanksMike

Newbie

Hello.I'm fairly new to spotify.I've been using an iphone 5 up to now and thinking about switching to an ipod. will all my downloads load on the ipod once I log in? Thanks Mike

248 Views

0 replies

0 likes

  • 248 Views
  • 0 replies
  • 0 likes

local files on mobile device

i've been trying to sync my local files from my laptop to my phone, but no avail. I've already read a lot of threads regarding this issue,but eveything i do failed. 1. I've ensured that i'm connected to the same wifi2. Files downloaded could be playe...

Newbie

i've been trying to sync my local files from my laptop to my phone, but no avail. I've already read a lot of threads regarding this issue,but eveything i do failed.   1. I've ensured that i'm ...

tm11aa

Casual Listener

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Solved!! Making a playlist stop looping?

Hi, really want to listen to music as I sleep but unfortunately every time I play music the playlist loops repeatedly making the alarm I use inaudible in the mornings. Is there any way of playing a playlist on my phone and it only playing each song o...

Newbie

Hi, really want to listen to music as I sleep but unfortunately every time I play music the playlist loops repeatedly making the alarm I use inaudible in the mornings. Is there any way of playing a p...

user-removed

Not applicable

24710 Views

4 replies

1 likes

Sleep Timer
Stop repeats
stops playing
  • 24710 Views
  • 4 replies
  • 1 likes

How to get older version of spotify

I have an iPhone 4, with iOS 7.1.2 that is not compatible with spotify which needs iOS 9. I have read articles on finding Spotify in Purchased in the AppStore an installing an old version. I would do this, but Spotify will not show up in my Purchased...

Newbie

I have an iPhone 4, with iOS 7.1.2 that is not compatible with spotify which needs iOS 9. I have read articles on finding Spotify in Purchased in the AppStore an installing an old version. I would do...

Maxim

Spotify Star

2930 Views

1 replies

2 likes

  • 2930 Views
  • 1 replies
  • 2 likes

Syncing local files on Desktop apps with the Mobile apps

A familiar question again pops onto this thread of unsolved riddles, mysterious realms of stomach churning musics (or whatever) and pesty bugs infested spotify. How do I sync or make available on my mobile apps, local files on my desktop version? I s...

Newbie

A familiar question again pops onto this thread of unsolved riddles, mysterious realms of stomach churning musics (or whatever) and pesty bugs infested spotify. How do I sync or make available on my ...

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

Non-Existant “Now playing”

Whenever I go to the list of what’s next, the song that is “now playing” is just an empty space; also, the last song in my queue is that empty space. I know there are songs in those two spots however I cannot click on them (see attachment). This has ...

Newbie

Whenever I go to the list of what’s next, the song that is “now playing” is just an empty space; also, the last song in my queue is that empty space. I know there are songs in those two spots however...

337 Views

0 replies

3 likes

  • 337 Views
  • 0 replies
  • 3 likes

Solved!! Chromecast Last FM scrobbling doesn't work

I very much welcome the addition of Chromecast support after all these years, unfortunately on iOS where playing tracks normally or streaming via AirPlay wouldn't be a problem sending my scrobbles to last fm, when I stream to a chromecast, no tracks ...

Roadie

I very much welcome the addition of Chromecast support after all these years, unfortunately on iOS where playing tracks normally or streaming via AirPlay wouldn't be a problem sending my scrobbles to...

hans-jürgen

Roadie

3436 Views

10 replies

7 likes

  • 3436 Views
  • 10 replies
  • 7 likes

Local Files looks synced but wont play? (video Included)

I'm posting a Video where i try to play a local file that i've synced, but it won't play! All other local files plays easily on the phone, and this file also plays on the computer in mp3 format so it shouldn't be anything wrong. I don't have a clue w...

Newbie

I'm posting a Video where i try to play a local file that i've synced, but it won't play! All other local files plays easily on the phone, and this file also plays on the computer in mp3 fo...

353 Views

0 replies

0 likes

  • 353 Views
  • 0 replies
  • 0 likes

Interface is a buggy mess on iPhone SE

Using Spotify Premium v8.4.28.1104 on an iPhone SE running iOS 11.2.1. 1. Edit button in 'Songs' view is off margin.2. 'Now playing' background blurs with the colors of the next track's artwork.3. Play queue doesn't show some tracks.4. Play queue tex...

Newbie

Using Spotify Premium v8.4.28.1104 on an iPhone SE running iOS 11.2.1.   1. Edit button in 'Songs' view is off margin. 2. 'Now playing' background blurs with the colors of the next track's ar...

558 Views

0 replies

0 likes

  • 558 Views
  • 0 replies
  • 0 likes

Can’t find release radar / log into Facebook

My Spotify account was back to free after i had to re subscribe to Spotify. After i am able to listen to premium I’m not able to log into Facebook like i was before or find the release radar playlist. I’ve logged out of Facebook and Spotify and signe...

Casual Listener

My Spotify account was back to free after i had to re subscribe to Spotify. After i am able to listen to premium I’m not able to log into Facebook like i was before or find the release radar playlist...

guidreer

Music Fan

828 Views

3 replies

0 likes

  • 828 Views
  • 3 replies
  • 0 likes

Solved!! I can’t play some songs on my iPhone

I updated my iPhone 6s Plus to iOS 11.2.1, but after the update I saw that some songs can’t start on my Spotify (downloaded songs and only on my iPhone). even songs that I added from my iOS music. so I wanna know if someone has a solution to this pro...

Casual Listener

  I updated my iPhone 6s Plus to iOS 11.2.1, but after the update I saw that some songs can’t start on my Spotify (downloaded songs and only on my iPhone). even songs that I added from my iOS m...

guidreer

Music Fan

8374 Views

4 replies

1 likes

  • 8374 Views
  • 4 replies
  • 1 likes