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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 43270 Views
  • 15 replies
  • 36 likes
  • 43270 Views
  • 15 replies
  • 36 likes

Solved!! iPhone X Update messed up text on iPhone 5S

Hello... My old iPhone 5S updated to the new Spotify Premium version for the iPhone X. But it ruined the the text and is now almost unreadable and unclickable. Everything is overlapped and is a mess (see attached photo..) I still use my 5S for stream...

  • Casual Listener
  • Hello...   My old iPhone 5S updated to the new Spotify Premium version for the iPhone X. But it ruined the the text and is now almost unreadable and unclickable. Everything is overlapped ...
  • vetlebakken
  • Casual Listener
  • 1396 Views
  • 4 replies
  • 0 likes
  • 1396 Views
  • 4 replies
  • 0 likes

Filter Function Not Working Properly on iOS App

Spotify Community, The latest version of the desktop app features a filter (Crtl + f) function that allows a user to filter certain tracks from the playlist and "bring them to the forefront." For example, if I filter my largest playlist (which is 3,0...

  • Music Fan
  • Spotify Community,   The latest version of the desktop app features a filter (Crtl + f) function that allows a user to filter certain tracks from the playlist and "bring them to the forefront....
  • JackEdgar1
  • Newbie
  • 874 Views
  • 3 replies
  • 1 likes
  • 874 Views
  • 3 replies
  • 1 likes

Can't play music imported from Music app

It started on Monday. I imported a few songs using the Import Your Music feature and as far as I can tell that's when it started (I also updated to iOS 11.2 that day, not sure if that's related). Hardware/Software ConfigurationI'm using an iPhone 7 w...

  • Casual Listener
  • It started on Monday.   I imported a few songs using the Import Your Music feature and as far as I can tell that's when it started (I also updated to iOS 11.2 that day, not sure if that's rela...
  • 490 Views
  • 0 replies
  • 0 likes
  • 490 Views
  • 0 replies
  • 0 likes

play album: can only shuffle-play

hi, when I go to play an album the only option is shuffle-play... I don't see option to play tracks in the order they appear in the album....(screenshot attached..) I would appreciate some help... thank you...

  • Regular
  • hi,   when I go to play an album the only option is shuffle-play... I don't see option to play tracks in the order they appear in the album.... (screenshot attached..)   I would apprec...
  • kali8990
  • Regular
  • 423 Views
  • 2 replies
  • 0 likes
  • 423 Views
  • 2 replies
  • 0 likes

Discover weekly

Does anyone have the songs from last weeks discover weekly saved? There was a song I really liked but can't remember what it was

  • Casual Listener
  • Does anyone have the songs from last weeks discover weekly saved? There was a song I really liked but can't remember what it was 😞
  • Jess1122
  • Casual Listener
  • 600 Views
  • 2 replies
  • 0 likes
  • 600 Views
  • 2 replies
  • 0 likes

Estou com problemas para acessar o Premium

Ola, estava nos 30 dias gratis do Premium, mas depois de expirar esse tempo, ja veio cobrando na minha fatura a mensalidade e nao consigo usar a conta como Premium....nao consigo escolher minha musicas, tenho que ouvir tudo aleatoriamente etc. Ja atu...

  • Newbie
  • Ola, estava nos 30 dias gratis do Premium, mas depois de expirar esse tempo, ja veio cobrando na minha fatura a mensalidade e nao consigo usar a conta como Premium....nao consigo escolher minha music...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Different Display/Interface on Song

I was going through my 'The Ones That Got Away' playlist and notcied this on one of the songs (image provided). It is a different display and has a video and was wondering if anyone knows what it is. Not complaining, wish more of the songs did this.

  • Roadie
  • I was going through my 'The Ones That Got Away' playlist and notcied this on one of the songs (image provided).  It is a different display and has a video and was wondering if anyone knows what ...
  • 409 Views
  • 0 replies
  • 1 likes
  • 409 Views
  • 0 replies
  • 1 likes

iPhone X not synching local files

Good evening all I've just got my iPhone X and have downloaded all my playlists but when I try to connect to the desktop app on my Macbook it doesnt recognise the phone and any local files I had are no longer on the phone and they will not synch. I h...

  • Casual Listener
  • Good evening all   I've just got my iPhone X and have downloaded all my playlists but when I try to connect to the desktop app on my Macbook it doesnt recognise the phone and any local files I...
  • steven_bottrill
  • Casual Listener
  • 1410 Views
  • 3 replies
  • 0 likes
  • iphone x
    local
    synch
  • 1410 Views
  • 3 replies
  • 0 likes

Spotify will not play songs you want Ios11-iphone X-Shuffle play blinking

Hi, when i want to play a song , it will not start. Only the green "shuffle play" button will blink but nothing will happend. Resetting the Iphone X (side button/volume) or re-installing the app doesn't help. See video in zip file, you see shuffle pl...

  • Newbie
  • Hi,   when i want to play a song , it will not start. Only the green "shuffle play" button will blink but nothing will happend.  Resetting the Iphone X (side button/volume) or re-install...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Spotify premium offline problems

Good morning!I’ve noticed that if I turn off the WiFi or my mobile data, Spotify won’t let me choose songs.It works, but only on shuffle mode. Can someone explain me why? Does this mean that I’ve been using my mobile data the entire time? Thank you y...

  • Newbie
  • Good morning! I’ve noticed that if I turn off the WiFi or my mobile data, Spotify won’t let me choose songs. It works, but only on shuffle mode.  Can someone explain me why? Does this mean th...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

[BUG ?] IOS - Don't sync/download ALL playlisted local files (on OSX) OPTIONS

Hello, I change my iPhone, so I re-sync my playlist after the spotify install. And VERY VERY VERY BAD NEWS, 90% of my playlisted local files don't appear in the iPhone playlists. They are present in the OSX app and I can play the songs.But nothing on...

  • Regular
  • Hello,   I change my iPhone, so I re-sync my playlist after the spotify install. And VERY VERY VERY BAD NEWS, 90% of my playlisted local files don't appear in the iPhone playlists. ...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Can’t control Spotify on locked screen

Hi, after an update of iOS and Spotify I can’t no longer control my music on locked screen. Instead of Spotify I see YouTube widget but even pressing Next button have no effect. To do anything I have to unlock the screen and go to Spotify directly. I...

  • Newbie
  • Hi, after an update of iOS and Spotify I can’t no longer control my music on locked screen. Instead of Spotify I see YouTube widget but even pressing Next button have no effect. To do anything I have...
  • missteaganjane
  • Newbie
  • 444 Views
  • 1 replies
  • 1 likes
  • 444 Views
  • 1 replies
  • 1 likes

Problem with sound bar commands

When I play a playlist with many songs, this bar disappears, the songs are played but I can not select the random one or use the other commands. But when I play a single song, outside the playlist, the commands appear again. Help please, I cant liste...

  • Casual Listener
  • When I play a playlist with many songs, this bar disappears, the songs are played but I can not select the random one or use the other commands. But when I play a single song, outside the playlist, t...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Songs constantly being removed and redownloading

For the past three or four days everytime I open the Spotify app I have hundreds and hundreds of songs missing from my library. It still shows all of the artisits and alubums saved but when you open them it only shows one song per album. I have over ...

  • Newbie
  • For the past three or four days everytime I open the Spotify app I have hundreds and hundreds of songs missing from my library. It still shows all of the artisits and alubums saved but when you open ...
  • nuttmeg843
  • Regular
  • 374 Views
  • 1 replies
  • 1 likes
  • 374 Views
  • 1 replies
  • 1 likes

How to play Spotify on LG TV from Iphone

Hi everyone, Since Spotify deleted the apps for TV I've been using it at my PC but I have not good speakers so I would like to play Spotify in TV again. I've tried Spotify Connect, conecting both devices to the same wifi, deleted spotify app from my ...

  • Casual Listener
  • Hi everyone,   Since Spotify deleted the apps for TV I've been using it at my PC but I have not good speakers so I would like to play Spotify in TV again.   I've tried Spotify Connect, ...
  • AirLange
  • Casual Listener
  • 2434 Views
  • 3 replies
  • 1 likes
  • 2434 Views
  • 3 replies
  • 1 likes

Spotify pauses at the end of each song

Is anyone else having trouble with songs pausing a few seconds before they end? I've already deleted the app and reinstalled it to reset the app but I still have the same problem.

  • Newbie
  • Is anyone else having trouble with songs pausing a few seconds before they end? I've already deleted the app and reinstalled it to reset the app but I still have the same problem.
  • mckeecam
  • Newbie
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Bad Sound Quality

There is a issue with the quality of sound from the Spotify app on all my devices, the bass is flat and the treble is dull even at 320kbit/s with no EQ or settings applied other than 'extreme quality'. I even tried deleting the app and redownloading ...

  • Casual Listener
  • There is a issue with the quality of sound from the Spotify app on all my devices, the bass is flat and the treble is dull even at 320kbit/s with no EQ or settings applied other than 'extreme quality...
  • Polserjoe
  • Newbie
  • 1038 Views
  • 1 replies
  • 0 likes
  • bad Sound Quality
    quality
  • 1038 Views
  • 1 replies
  • 0 likes

Solved!! playlist appearance

why does my playlist appear like this? 

  • Regular
  • why does my playlist appear like this? 
  • rallison-au
  • Regular
  • 545 Views
  • 3 replies
  • 0 likes
  • 545 Views
  • 3 replies
  • 0 likes

My spotify is possessed

"Hi there. My spotify is possessed!! I get random notifications “you’re listening on Jack Frost” and it stops playing, as if it connected itself to someone else’s device. I don’t know who this Jack Frost is and it does also happen with airplay and bl...

  • Visitor
  • "Hi there. My spotify is possessed!! I get random notifications “you’re listening on Jack Frost” and it stops playing, as if it connected itself to someone else’s device. I don’t know who this Jack F...
  • cyclotronist
  • Casual Listener
  • 827 Views
  • 2 replies
  • 0 likes
  • 827 Views
  • 2 replies
  • 0 likes