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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

42831 Views

43 replies

10 likes

  • 42831 Views
  • 43 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

107978 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1585 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301458 Views

62 replies

16 likes

  • 301458 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127385 Views

19 replies

38 likes

  • 127385 Views
  • 19 replies
  • 38 likes

Solved!! iOS 6 Support Announcement

Hey everyone, the Spotify Community team here.Today we’re announcing that we will no longer support iOS 6 as a platform. We obviously take retiring platform versions very seriously, and this decision was made with the goal of creating the best experi...

Spotify

Hey everyone, the Spotify Community team here.Today we’re announcing that we will no longer support iOS 6 as a platform.   We obviously take retiring platform versions very seriously, a...

menandroo

Newbie

87547 Views

112 replies

0 likes

  • 87547 Views
  • 112 replies
  • 0 likes

Last song on queue not visible

On my iPhone I have a problem where the last song in my queue is invisible (there’s a gap where it should be) and so I can’t move or remove it. Please fix it!

Newbie

On my iPhone I have a problem where the last song in my queue is invisible (there’s a gap where it should be) and so I can’t move or remove it. Please fix it!

awesterfield6

Casual Listener

1187 Views

1 replies

4 likes

  • 1187 Views
  • 1 replies
  • 4 likes

Genius

They dont Show me the Button in Settings for „Genius“

Casual Listener

They dont Show me the Button in Settings for „Genius“

user-removed

Not applicable

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Music interrupted by notifications

I am a iPhone user with iOS11,it starts yesterday.When there’s a notification,my music just stop entirely. It is extremely annoying to me as I like listen music when I taking a bath,I still can’t figure out why it stops my music.

Newbie

I am a iPhone user with iOS11,it starts yesterday.When there’s a notification,my music just stop entirely. It is extremely annoying to me as I like listen music when I taking a bath,I still can’t fig...

Knipeabigail

Newbie

1421 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

spotify premium on iphone 6 pauses and plays/skips songs constantly

I have spotify premium on my new iphone 6 and after a few seconds into a song it begins pausing/playing randomly and often skips songs in 10 second chunks. I have deleted and redownloaded the app and also tried different headphones and neither of the...

Newbie

I have spotify premium on my new iphone 6 and after a few seconds into a song it begins pausing/playing randomly and often skips songs in 10 second chunks. I have deleted and redownloaded the app and...

505 Views

0 replies

2 likes

  • 505 Views
  • 0 replies
  • 2 likes

cannot connect to Last.fm

Under settings on iPhone Spotify where you connect your scrobbling for last.fm account it says that my username and password are incorrect when they are not. Does anyone know what to do about this?

Newbie

Under settings on iPhone Spotify where you connect your scrobbling for last.fm account it says that my username and password are incorrect when they are not. Does anyone know what to do about this?

Bethany_Dawn

Community Legend

626 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Nothing is loading.

So, I can only see songs I have saved or playlists I have listened to recently. Nothing else appears to be loading. I deleted the app and downloaded it again. Anyone else having this issue? I use cellular data, so it’s not my connection to WiFi.

Casual Listener

So, I can only see songs I have saved or playlists I have listened to recently. Nothing else appears to be loading. I deleted the app and downloaded it again. Anyone else having this issue? I use cel...

brennacad

Casual Listener

1464 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Superuser Contribution Can't search for songs while not connected to wifi (Premium)

I have a problem with my premiun.. It wont search for song while im on 4g or 3g and yes i do have premium. it only allows me searching for songs while on wifi, and i have tried allmost everything. thx

Newbie

I have a problem with my premiun.. It wont search for song while im on 4g or 3g and yes i do have premium. it only allows me searching for songs while on wifi, and i have tried allmost everything. thx

sks1996

Newbie

1416 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Can’t search or load anything

I can’t search for music or have my home page load. I have internet because I can play all the songs in my library. None of my music is saved. I have reset my phone 3 times already. Help lol

Casual Listener

I can’t search for music or have my home page load. I have internet because I can play all the songs in my library. None of my music is saved. I have reset my phone 3 times already. Help lol

Djevulsk

Casual Listener

2993 Views

7 replies

1 likes

  • 2993 Views
  • 7 replies
  • 1 likes

Solved!! *some* songs won't sync to offline, others will

I have quite a few playlists and a lot of offline songs that I can play offline, but others will not sync. I'm not sure what to do. I have 14GB free space.

Casual Listener

I have quite a few playlists and a lot of offline songs that I can play offline, but others will not sync. I'm not sure what to do. I have 14GB free space. 

carissamarderos

Newbie

95555 Views

22 replies

14 likes

  • 95555 Views
  • 22 replies
  • 14 likes

Cant log on to Spotify through Facebook

I cant listen to music after I have got a new mobile phone. I'm logging through Facebook, i can see my list, but can't hear my music.

Newbie

I cant listen to music after I have got a new mobile phone. I'm logging through Facebook, i can see my list, but can't hear my music.

472 Views

0 replies

0 likes

  • 472 Views
  • 0 replies
  • 0 likes

My music keeps pausing itself...

I have Spotify premium and battery saver mode is switched off. So why does my music pause roughly every 10 seconds, regardless of whether I am on WiFi or 4G?

Newbie

I have Spotify premium and battery saver mode is switched off. So why does my music pause roughly every 10 seconds, regardless of whether I am on WiFi or 4G?

npascutti

Casual Listener

3538 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

EPs and Singles not appearing in the artist's page.

I know this was asked before but it's really annoying and rage inducing to have to search randomly for EPs and Singles instead of having them in the main page. I can find them in the desktops versions and tvs. So why doesn't it appear in other versio...

Casual Listener

I know this was asked before but it's really annoying and rage inducing to have to search randomly for EPs and Singles instead of having them in the main page. I can find them in the desktops version...

1089 Views

0 replies

1 likes

  • 1089 Views
  • 0 replies
  • 1 likes

Superuser Contribution How to play a full album?

Sounds simple an I think it is, just I can't figure it out... I have a "waitinglist" with several songs and play these one after the other.so far so good. Now I wand to listen to sth else and not want to go on with the waitinglist, but want to listen...

Regular

Sounds simple an I think it is, just I can't figure it out...   I have a "waitinglist" with several songs and play these one after the other. so far so good.   Now I wand to listen to ...

Jack

Roadie

7610 Views

1 replies

0 likes

  • 7610 Views
  • 1 replies
  • 0 likes

Keep having to reshuffle

Since the last update my Spotify app won't stay on shuffle. I use it mainly in my car with Bluetooth and every time I get back in the car I have to open Spotify and hit shuffle again. I don't ever fully close the app, just minimize it.I've tried comp...

Casual Listener

Since the last update my Spotify app won't stay on shuffle. I use it mainly in my car with Bluetooth and every time I get back in the car I have to open Spotify and hit shuffle again. I don't ever fu...

zummi

Casual Listener

5584 Views

9 replies

4 likes

  • 5584 Views
  • 9 replies
  • 4 likes

Superuser Contribution Albums in your library

If i ad a song to my library it shows up in album view with only one song in the album and vise versa in song view. Cant i have only full albums in album view in my library?

Newbie

If i ad a song to my library it shows up in album view with only one song in the album and vise versa in song view. Cant i have only full albums in album view in my library?

Jack

Roadie

660 Views

1 replies

1 likes

  • 660 Views
  • 1 replies
  • 1 likes

Facebook

Hey guys, well ...om trying to put my Spotify account on my Facebook but I can’t, I was with another Facebook account and I cancel the Facebook and the Spotify app on Facebook settings, and now I’m trying to put my Spotify on my another Facebook and ...

Newbie

Hey guys, well ... om trying to put my Spotify account on my Facebook but I can’t, I was with another Facebook account and I cancel the Facebook and the Spotify app on Facebook settings, and now I’m...

409 Views

0 replies

0 likes

  • 409 Views
  • 0 replies
  • 0 likes

Ford Fiesta 2012 USB

Hi. I have a problem with my 2012 Fiesta Trend. When ı try to play spotify via usb port it starts the music and afer 0.02 second skips the song.İphone 5- ios 8- lastest spotify version- premium user. Every 0.02 seconds the car or spotify skips song a...

Casual Listener

Hi. I have a problem with my 2012 Fiesta Trend. When ı try to play spotify via usb port it starts the music and afer 0.02 second skips the song.İphone 5- ios 8- lastest spotify version- premium user....

iam_grasshopper

Casual Listener

24794 Views

37 replies

6 likes

  • 24794 Views
  • 37 replies
  • 6 likes

AppleTV Airplay shows a weird looping video

Whenever I play Spotify over Airplay to my AppleTV, a weird looping video appears with people running, dancing, listening to airbuds. It's vertical (portrait orientation) video, like it belongs on a phone rather than a TV. I can't figure out how to d...

Casual Listener

Whenever I play Spotify over Airplay to my AppleTV, a weird looping video appears with people running, dancing, listening to airbuds. It's vertical (portrait orientation) video, like it belongs on a ...

DJ_CellSurgeon

Newbie

7053 Views

13 replies

9 likes

  • 7053 Views
  • 13 replies
  • 9 likes

Solved!! How to get an App compatible to older iOS versions

Hi, I have a 1st Gen Pad with iOS 5.1.1 on it. I downloaded a compatible Spotify App for this version that was running well, now I made the mistake to select "update All" apps and now I cannot use Spotify anymore (current App is compatible with iOS6 ...

Casual Listener

Hi,   I have a 1st Gen Pad with iOS 5.1.1 on it. I downloaded a compatible Spotify App for this version that was running well, now I made the mistake to select "update All" apps and now I ...

Eduardo1011

Casual Listener

229192 Views

54 replies

3 likes

  • 229192 Views
  • 54 replies
  • 3 likes