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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30860 Views

40 replies

9 likes

  • 30860 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95578 Views

115 replies

12 likes

Other
  • 95578 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1043 Views

0 replies

0 likes

iOS
  • 1043 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293948 Views

60 replies

15 likes

  • 293948 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123859 Views

19 replies

38 likes

  • 123859 Views
  • 19 replies
  • 38 likes

Playlist issues

So i've made a playlist with a couple of songs by a specific artist, and it doesnt play any of those songs in the playlist since last night. Is this a new "feature" that has been implemented or is it a personal issue -- using spotify for free

Newbie

So i've made a playlist with a couple of songs by a specific artist, and it doesnt play any of those songs in the playlist since last night. Is this a new "feature" that has been implemented or is it...

laurenluvsmusic

Roadie

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Trouble listening to songs

When I press on a song it keeps jumping to half way through song or to different song I can't listen to anything in full Half the time. Why is this happening to a service I am paying good money for?

Newbie

When I press on a song it keeps jumping to half way through song or to different song I can't listen to anything in full Half the time. Why is this happening to a service I am paying good money for?

ErikG

Roadie

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Family plan won't let me play on different devices at the same time

When two people of my Family Plan start listening to music at the same time in different devices, we have to choose only one to play. Why can't both of us use it at the same time?

Casual Listener

When two people of my Family Plan start listening to music at the same time in different devices, we have to choose only one to play.   Why can't both of us use it at the same time?

ErikG

Roadie

1256 Views

2 replies

1 likes

  • 1256 Views
  • 2 replies
  • 1 likes

Songs not downloading

I have a spotify playlist that ive made and i hit dowload and i can see that it starts to put the green check beside the song and the playlist but then when i leave wifi there is a grey checkmark and says iI'm offline and need to connect to internet ...

Casual Listener

I have a spotify playlist that ive made and i hit dowload and i can see that it starts to put the green check beside the song and the playlist but then when i leave wifi there is a grey checkmark and...

Bittencourt

Spotify Star

2220 Views

3 replies

0 likes

iOS
  • 2220 Views
  • 3 replies
  • 0 likes

Extrem data usage

My data usage was drained by Spotify by 238G in a period of a few days. How is this possible???This is my calculation:Highest quality streaming = 320kbits/sec320kbits/sec=40kBYTE/sec=2400kBYTE/min=14400kBYTE/hour=3456000kBYTE/day=3456000000BYTE/day=3...

Newbie

My data usage was drained by Spotify by 238G in a period of a few days. How is this possible??? This is my calculation: Highest quality streaming = 320kbits/sec 320kbits/sec =40kBYTE/sec =2400...

Hubo

Community Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Spotify keeps adding songs into a playlist

I was trying to listen to a playlist with over 100 songs and it keeps adding in songs that are not by the sam artist and are mostly remixes of other things. When I go to up next I see the songs in the original playlist, but it keeps playing songs tha...

Visitor

I was trying to listen to a playlist with over 100 songs and it keeps adding in songs that are not by the sam artist and are mostly remixes of other things. When I go to up next I see the songs in th...

Hubo

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Removed a band from Dailymix...Now what?

Is there a way to get my favorite artists back into my dailymix? I removed them on accident.

Casual Listener

Is there a way to get my favorite artists back into my dailymix? I removed them on accident.

Hubo

Community Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Someone using my account via Spotify connect

Someone is logging into my account via their iPhone and I can't kick them off. See the attachments, her name is Renee and I posted some screenshots. I had to delete the App since my phone would randomly start playing music.

Newbie

Someone is logging into my account via their iPhone and I can't kick them off. See the attachments, her name is Renee and I posted some screenshots. I had to delete the App since my phone would rando...

Hubo

Community Legend

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Suggested Songs

I don't want to have suggested songs played but they play anyway. Can anyone help?

Newbie

I don't want to have suggested songs played but they play anyway. Can anyone help?

Hubo

Community Legend

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Titre suivant bug radio

Bonjour, Lorsque j'écoute une musique recherchée, la suivante est un titre de la radio lié a au titre et non pas le titre suivant dans la recherche. Je suis sur Iphone. Merci!

Newbie

Bonjour,   Lorsque j'écoute une musique recherchée, la suivante est un titre de la radio lié a au titre et non pas le titre suivant dans la recherche. Je suis sur Iphone.   Merci!

ErikG

Roadie

669 Views

1 replies

0 likes

  • 669 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files wont sync to iPhone

I have recently come across the issue where the songs I have as local files will no longer sync to my iPhone 6. I have synced local files multiple times in the past. I have tried the method of playing them on my computer and saving to my music on my ...

Casual Listener

I have recently come across the issue where the songs I have as local files will no longer sync to my iPhone 6.  I have synced local files multiple times in the past.  I have tried the meth...

arunnanth28

Newbie

890 Views

4 replies

0 likes

local files
  • 890 Views
  • 4 replies
  • 0 likes

Lost playlists

I have had a Spotify Free account for years with hundreds of songs. Have probably never logged off before yesterday when I got a new iPad.When logging on again my music was gone!It was still available on my iPhone but being advised to log of and on i...

Newbie

I have had a Spotify Free account for years with hundreds of songs. Have probably never logged off before yesterday when I got a new iPad. When logging on again my music was gone! It was still avai...

MattSuda

Spotify Star

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Just updated to premium, song won't download on iPhone

So I just downloaded spotify premium, and I am in the process of downloading all the songs that I want to save for offline use on my mac. I checked to see the status on my iphone and none of them are downloaded for offline use, so I tried to download...

Newbie

So I just downloaded spotify premium, and I am in the process of downloading all the songs that I want to save for offline use on my mac. I checked to see the status on my iphone and none of them are...

MattSuda

Spotify Star

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

An error while using internet related things

An error occured message occurs when i try to use anything that needs internet connection while having internet connection available. Im paying for premium and thats not really okay.

Casual Listener

An error occured message occurs when i try to use anything that needs internet connection while having internet connection available. Im paying for premium and thats not really okay.

MattSuda

Spotify Star

522 Views

5 replies

0 likes

  • 522 Views
  • 5 replies
  • 0 likes

Local Files

I used to be able to sync my local files from my MacBook to my iPhone without any problem, but your newest update for iOS removed the Local Files section where the Playlists tab is. Can you help me out on how to sync local files again? Any help would...

Casual Listener

I used to be able to sync my local files from my MacBook to my iPhone without any problem, but your newest update for iOS removed the Local Files section where the Playlists tab is. Can you help me o...

MattSuda

Spotify Star

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

My playlist keeps replaying - it won't stop

I am using an iphone 5 all updates completed! I turn on my playlist and it will keep playing it over and over and over! The continuous play is NOT on... I deleted spotify and reinstalled but same problem still there. This just started. ThanksBrad

Newbie

I am using an iphone 5 all updates completed!   I turn on my playlist and it will keep playing it over and over and over!   The continuous play is NOT on...   I deleted spotify a...

MattSuda

Spotify Star

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Spotify has various loading problems with Apple CarPlay

I'm getting different problems each time. 1. It doesn't load anything at all. 2. It loads the songs but when I select one to play I get a blank screen with 'rewind, play, ff' icons and nothing else, and pushing them does nothing. 3. I select a song t...

Newbie

I'm getting different problems each time. 1. It doesn't load anything at all. 2. It loads the songs but when I select one to play I get a blank screen with 'rewind, play, ff' icons and nothing else, ...

deroo

Regular

1016 Views

1 replies

0 likes

  • 1016 Views
  • 1 replies
  • 0 likes

Music Trouble

Hi there. I'm having a bit of trouble listening to my music. When i click on a certain album/artist, it doesnt play the song I want to hear, it'll play songs from that artist or album--and this started about a day ago. Is there anyway this can be fix...

Newbie

Hi there. I'm having a bit of trouble listening to my music. When i click on a certain album/artist, it doesnt play the song I want to hear, it'll play songs from that artist or album--and this start...

MattSuda

Spotify Star

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes