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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48286 Views
  • 15 replies
  • 36 likes
  • 48286 Views
  • 15 replies
  • 36 likes

Cannot login to spotify

I am using a iphone SEi have a premium subscription with singtel music but i could not login nowThey had said that the account do not existThe subscription is for a year

  • Newbie
  • I am using a iphone SE i have a premium subscription with singtel music but i could not login now They had said that the account do not exist The subscription is for a year
  • Hubo
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

edit playlist

How to add multiple songs at once to a playlist or delete????

  • Newbie
  • How to add multiple songs at once to a playlist or delete????
  • Hubo
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Spotify keeps deleting and unfollowing my playlists..

Ive had spotify premium for a while now, and one day songs just stopped playing after a minute orso, after looking into it further I noticed that my playlists were gone, all of them.. Unfollowed and deleted, but not findable in playlist recovery.I've...

  • Casual Listener
  • Ive had spotify premium for a while now, and one day songs just stopped playing after a minute orso, after looking into it further I noticed that my playlists were gone, all of them.. Unfollowed and ...
  • JamesGB
  • Gig Goer
  • 1204 Views
  • 3 replies
  • 0 likes
  • 1204 Views
  • 3 replies
  • 0 likes

Offline download

Hi everyone... I'm having an issue and don't know why is it happening. My sister and I both have iPhone 6s Plus. We recently became Spotify premium users. The thing is when we want to download offline our playlist her iPhone downloads the songs very ...

  • Visitor
  • Hi everyone... I'm having an issue and don't know why is it happening. My sister and I both have iPhone 6s Plus. We recently became Spotify premium users. The thing is when we want to download offlin...
  • user-removed
  • Not applicable
  • 641 Views
  • 2 replies
  • 1 likes
  • slow
  • 641 Views
  • 2 replies
  • 1 likes

Iphone 5

No me deja iniciar sesion me dice error de clave o nombre lo e cambiado 20 veces y desde la web perfecto pero la aplicacion da error

  • Newbie
  • No me deja iniciar sesion me dice error de clave o nombre lo e cambiado 20 veces y desde la web perfecto pero la aplicacion da error
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Playlists disappearing and playing interrupted in Spotify Premium for Family on iPhone

I have had a Premium account for long (without any problems), and now I have changed it to a Premium for Family, to allow my wife and children to get Premium accounts as well, with me as the administrator.So, yesterday my wife created a Spotify accou...

  • Newbie
  • I have had a Premium account for long (without any problems), and now I have changed it to a Premium for Family, to allow my wife and children to get Premium accounts as well, with me as the administ...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Spotify iOS app won't scrobble tracks played in offline mode to Last.Fm

Description Spotify iOS app won't scrobble tracks which were played in offline mode to Last.Fm properly. A more detailed description, using numbered steps1. I sync all my favorite playlists to my iPod Touch;2. I set the app to offline mode before lea...

  • Roadie
  • Description Spotify iOS app won't scrobble tracks which were played in offline mode to Last.Fm properly. A more detailed description, using numbered steps 1. I sync all my favorite playlists t...
  • xxlipe
  • Newbie
  • 4709 Views
  • 9 replies
  • 7 likes
  • 4709 Views
  • 9 replies
  • 7 likes

iOS App crashes when trying to open

So each time I try to open the app, the opening logo screen is stuck and eventually crashes, so I am unable to access any music or anything at all. It's been like this for a few days.I tried reinstalling the app and whenever I try to login through my...

  • Newbie
  • So each time I try to open the app, the opening logo screen is stuck and eventually crashes, so I am unable to access any music or anything at all. It's been like this for a few days. I tried reinst...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Delete everything and start again

Hi, I have a lot of playlists I don't listen to anymore and I'm hoping I can delete everything and start all over again...is that possible? I'm told I can't download anything else, though I've unfollowed a lot of stuff. Would appreciate any feedback....

  • Newbie
  • Hi, I have a lot of playlists I don't listen to anymore and I'm hoping I can delete everything and start all over again...is that possible?   I'm told I can't download anything else, though I've...
  • 373 Views
  • 0 replies
  • 0 likes
  • 373 Views
  • 0 replies
  • 0 likes

Music saved

I cancelled my subscription and Spotify said it would be saved in the browse area, it is not

  • Casual Listener
  • I cancelled my subscription and Spotify said it would be saved in the browse area, it is not
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Ipad login fails saying I've already created an account??

Hi there, Suddenly booted from the app now it won't let me log back in. Steps taken:reset passwordrestartedreinstalled Thanks in advance

  • Casual Listener
  • Hi there,   Suddenly booted from the app now it won't let me log back in.   Steps taken: reset password restarted reinstalled   Thanks in advance  
  • woofur
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

Playlists missing

Hi my app on iPhone 6s asked for log in details today for no reason that I know of but I did , but none of our playlists are there. Please help !!

  • Newbie
  • Hi my app on iPhone 6s asked for log in details today for no reason that I know of but I did , but none of our playlists are there. Please help !!
  • Astame
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! Trying to understand difference between streaming and syncing

Can someone please explain the difference between streaming and syncing? Am I right in thinking streaming is when you are playing something with an Internet connection and syncing is for when you press the 'available offline' switch and it actually d...

  • Music Fan
  • Can someone please explain the difference between streaming and syncing? Am I right in thinking streaming is when you are playing something with an Internet connection and syncing is for when yo...
  • KOOLV
  • Newbie
  • 3956 Views
  • 2 replies
  • 0 likes
  • 3956 Views
  • 2 replies
  • 0 likes

Solved!! iPhone Can't Login

Web version login is working fine, but iPhone app login suddenly doesn't work at all even after 3 password changes.

  • Casual Listener
  • Web version login is working fine, but iPhone app login suddenly doesn't work at all even after 3 password changes.
  • tcuhail
  • Casual Listener
  • 701 Views
  • 6 replies
  • 1 likes
  • 701 Views
  • 6 replies
  • 1 likes

Premium gone

I pay for premium and have been for about a year and I was listening to Spotify this morning then I kicked me off and told me to log in when I did all my music was gone and I no longer had premium any suggestions as to why this happened

  • Casual Listener
  • I pay for premium and have been for about a year and I was listening to Spotify this morning then I kicked me off and told me to log in when I did all my music was gone and I no longer had premium an...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Pay for premium now it's gone

I pay for premium and have been for about a year and I was listening to Spotify this morning then I kicked me off and told me to log in when I did all my music was gone and I no longer had premium any suggestions as to why this happened

  • Casual Listener
  • I pay for premium and have been for about a year and I was listening to Spotify this morning then I kicked me off and told me to log in when I did all my music was gone and I no longer had premium an...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Spotify Crashes on iPhone

Hello! So this past weekend spotify started crashing oh my iphone 6s plus. I dunno what the problem is, as it will play a minute or two of a song and then crash. Ill start it again and the same thing happens. I have deleted and redownloaded the app a...

  • Newbie
  • Hello! So this past weekend spotify started crashing oh my iphone 6s plus. I dunno what the problem is, as it will play a minute or two of a song and then crash. Ill start it again and the same thing...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Spotify offline doesn't work

Hi !I don't know Why but on my iPhone when I put spotify offline it remains online so I use internet for listening music (sorry for my english) thank u

  • Newbie
  • Hi ! I don't know Why but on my iPhone when I put spotify offline it remains online so I use internet for listening music (sorry for my english) thank u
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

can't login on my iphone but can on the computer

I woke up this morning and tried to use my spotify on my iphone and it had logged me out. I went to login and it says the password is incorrect. I went and tried to login on the web version and with the same password and username I tried for my iphon...

  • Casual Listener
  • I woke up this morning and tried to use my spotify on my iphone and it had logged me out. I went to login and it says the password is incorrect. I went and tried to login on the web version and with ...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Not working

Hi ... I was juts listening to Spotify and it kicked me out and will not allow me log back in ... I pay for premium . It's telling me that my username or password is Incorrect or that I don't have an account . I have reset my password twice and it's ...

  • Newbie
  • Hi ... I was juts listening to Spotify and it kicked me out and will not allow me log back in ... I pay for premium . It's telling me that my username or password is Incorrect or that I don't have an...
  • jennamarguerite
  • Casual Listener
  • 475 Views
  • 3 replies
  • 3 likes
  • 475 Views
  • 3 replies
  • 3 likes