Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

226550 Views

53 replies

13 likes

  • 226550 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

151651 Views

507 replies

108 likes

  • 151651 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Spotify Star

Rastereyes

Casual Listener

106254 Views

19 replies

38 likes

  • 106254 Views
  • 19 replies
  • 38 likes

Why the Iphone App sucks big time regarding playlists and favorites!

Besides all the other known problems regarding stops during track-changes and missing buffer clearing i think that the whole playlist and starring-concept is totally screwed up as it is now. First of all you can not star artists, then all starred ite...

Music Fan

Besides all the other known problems regarding stops during track-changes and missing buffer clearing i think that the whole playlist and starring-concept is totally screwed up as it is now.  ...

Phoenix3437

Newbie

6252 Views

7 replies

3 likes

  • 6252 Views
  • 7 replies
  • 3 likes

Paying with iTunes card?

Paid for premium with an iTunes account for as long as I've had the app, now it won't work. When did this change???

Newbie

Paid for premium with an iTunes account for as long as I've had the app, now it won't work. When did this change???

Hubo

Community Legend

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

Deleted account

I deleted my facebook account which was linked to my spotify account, I then made both new facebook and spotify accounts thinking they were both fully removed. I signed up my mew spotify and was good to go but noticed i was still being charged each m...

Newbie

I deleted my facebook account which was linked to my spotify account, I then made both new facebook and spotify accounts thinking they were both fully removed. I signed up my mew spotify and was good...

Hubo

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

The EQ of the app isn't working

Hi everyone, when I open the Spotify app on my iPhone 6 the EQs just begins to work when I go there and switch off and on, at my device this is always on, but after the last update it isn't working correctly. Hope a solution, tank you!

Newbie

Hi everyone, when I open the Spotify app on my iPhone 6 the EQs just begins to work when I go there and switch off and on, at my device this is always on, but after the last update it isn't working c...

445 Views

0 replies

0 likes

  • 445 Views
  • 0 replies
  • 0 likes

Premium won't work on iPhone app

I've paid for Premium and if I click "upgrade" in Spotify now it says I have an active Premium-account. However I canno't use Spotify on my iPhone, when I click on a song (they are all marked "light grey") it says I need premium for on-demand mobile ...

Newbie

I've paid for Premium and if I click "upgrade" in Spotify now it says I have an active Premium-account. However I canno't use Spotify on my iPhone, when I click on a song (they are all marked "light ...

osornios

Spotify Star

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Help me please :(

i just payed through Itunes, And every single time I try to open the app it tells me to click the downgrade, why?

Newbie

i just payed through Itunes,  And every single time I try to open the app it tells me to click the downgrade, why? 

osornios

Spotify Star

2600 Views

1 replies

0 likes

  • 2600 Views
  • 1 replies
  • 0 likes

Playlist not showing up

Playlists are not showing up on my main device but on my other devices they are showing up but my main device is the one I use most offline

Newbie

Playlists are not showing up on my main device but on my other devices they are showing up but my main device is the one I use most offline

osornios

Spotify Star

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Solved!! I want to pay with I tunes help!

Hi well I really don't know how I can subscribe again to premium but using my App Store money for paying can someone help me please thank you ...

Newbie

Hi well I really don't know how I can subscribe again to premium but using my App Store money  for paying  can someone help me please thank you ...

osornios

Spotify Star

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Premium user - can't seem to log in abroad

I've been a premium user for a while. Since March I've been abroad, but just recently I was kicked out of my account and now I can't log back in because I "can only use Spotify abroad for 14 days". I am without wifi for the majority of the time but w...

Newbie

I've been a premium user for a while. Since March I've been abroad, but just recently I was kicked out of my account and now I can't log back in because I "can only use Spotify abroad for 14 days". I...

oscitare

Composer

1172 Views

1 replies

0 likes

  • 1172 Views
  • 1 replies
  • 0 likes

Can I see what's playing on another device from my iPhone?

I recently got a Roku and have been using it to stream Spotify. However, I don't want to leave the TV on all day to see what music is playing. Is there a way to use the iPhone app to see what's playing on the Roku (same account)? I haven't been able ...

Casual Listener

I recently got a Roku and have been using it to stream Spotify.  However, I don't want to leave the TV on all day to see what music is playing.  Is there a way to use the iPhone app to see ...

maxicon

Casual Listener

582 Views

2 replies

0 likes

  • 582 Views
  • 2 replies
  • 0 likes

Solved!! Payment

I just downloaded the Spotify app and I wanted to know if I could be on the app and not pay anything. I'm on Spotify Free but I don't know if it is totally free. I read on a website that Spotify Free still makes you pay and I wanted to know if that i...

Newbie

I just downloaded the Spotify app and I wanted to know if I could be on the app and not pay anything. I'm on Spotify Free but I don't know if it is totally free. I read on a website that Spotify Free...

oscitare

Composer

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Spotify keeps crashing on my iPhone 6

The app will inevitably crash within a minute whenever I go into online mode (there are no issues when offline)

Newbie

The app will inevitably crash within a minute whenever I go into online mode (there are no issues when offline)

osornios

Spotify Star

623 Views

1 replies

0 likes

  • 623 Views
  • 1 replies
  • 0 likes

Playing offline

I have to go online first so I can just view my list of saved music. Everytime! Ugh! Sometimes I have to close my spotify and open it again just to see my list. Help!

Newbie

I have to go online first so I can just view my list of saved music. Everytime! Ugh! Sometimes I have to close my spotify and open it again just to see my list. Help!

osornios

Spotify Star

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

App Update

My spotify app has not updates in the app store. Yet I can see my spotify is behind the current version.

Visitor

My spotify app has not updates in the app store. Yet I can see my spotify is behind the current version.  

champster13

Newbie

409 Views

2 replies

0 likes

  • 409 Views
  • 2 replies
  • 0 likes

Offline album with some musics with echo/noise problem

I've downloaded an album called "Nação Serrana" from "Os Serranos", but from the music "Loucos por Serrano" starts and echo and a background noise preventing to hear the music properly. I've already turned off Offline availability and incrise the dow...

Visitor

I've downloaded an album called "Nação Serrana" from "Os Serranos", but from the music "Loucos por Serrano" starts and echo and a background noise preventing to hear the music properly.   ...

annasteen

Newbie

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Radio Error

m on iPhone 5; brand new to Spotify. When I'm playing a song, and I click the Radio option in the sub-menu, I get an Error Message (no number). Help? What's going on? I thought I could initiate a radio function around any song...

Newbie

m on iPhone 5; brand new to Spotify.  When I'm playing a song, and I click the Radio option in the sub-menu, I get an Error Message (no number).  Help?  What's going on?  I t...

377 Views

0 replies

0 likes

  • 377 Views
  • 0 replies
  • 0 likes

Spotify don't download the musics

My Spotify has a bug, when I click on "available offline" the download don't start and I don't have any message after that, this just doesn't work, I have sufficient memory, I need help. ThanksiPhone 6s 64gb

Casual Listener

My Spotify has a bug, when I click on "available offline" the download don't start and I don't have any message after that, this just doesn't work, I have sufficient memory, I need help. Thanks iP...

Didiap

Newbie

564 Views

1 replies

1 likes

  • 564 Views
  • 1 replies
  • 1 likes

Iphone keeps stopping Spotify

I am trying to use Spotify as a continuous music player for music at a restaurant. It plays for about 24 hours but then kicks the app off and stops the music. Is there a way to continuously play the music without having the keep hitting repeat and pl...

Newbie

I am trying to use Spotify as a continuous music player for music at a restaurant. It plays for about 24 hours but then kicks the app off and stops the music. Is there a way to continuously play the ...

margaret-kraus

Gig Goer

769 Views

1 replies

0 likes

  • 769 Views
  • 1 replies
  • 0 likes

Spotify app on iPhone won't let me log in

I have been at this several times for the last few weeks and I'm begining to become very frustrated. I cannot log into Spotify through the app on my iPhone; however, if I long in through a web browser, it's fine. Through the iPhone app I will click "...

Newbie

I have been at this several times for the last few weeks and I'm begining to become very frustrated. I cannot log into Spotify through the app on my iPhone; however, if I long in through a web browse...

676 Views

0 replies

1 likes

  • 676 Views
  • 0 replies
  • 1 likes